Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,562 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good response and outcome”

Helpful Report

Posted 3 years ago

Hi James, Thanks for your review - its greatly appreciated Keith - Group Customer Services Manager

Posted 3 years ago

“Although the product (kettle) failed within two months the customer service agent, Annie, resolved the problem very quickly and arranged for a replacement under warranty.”

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Posted 3 years ago

Hi Jennifer Thanks so much for your kind words. On the rare occasions when things don't go to plan our Customer Services team are readily available to resolve your enquiry. I'm delighted to learn Annie resolved your enquiry. Keith - Customer Services Manager

Posted 3 years ago

“I purchased a tower barbecue from Robert Dyas and on building it found a discrepancy between the instruction manual and the part delivered. The instruction manual stated that the barbecue should be run on Butane gas, the barbecue was delivered with a propane regulator. To get this issue clarified I had to email Tower customer services. It did take 13 days to get a reply, hence the 4 star rating, however I was given an apology for the delay and a clear explanation on the manual error. The barbecue is a quality product and I now know that propane is the recommended gas to use although it can also be safely be used on butane. Thank you Sam for your assistance”

Helpful Report

Posted 3 years ago

Hi Brian, Thanks for taking the time to leave a review. I was sorry to learn that we took a little longer than normal to answer your enquiry - this is due to the popularity of our products. I have passed across your valuable feedback to Sam for the way she managed your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“I had a problem with the non-stick properties on two of my large frying pans. After contacting tower and several emails later Tower agreed to replace both pans for me.”

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Posted 3 years ago

Hi Mick, Thanks for leaving your review about your recent contact with our Customer Services team. Keith - Group Customer Services Manager

Posted 3 years ago

“My Air fryer stopped working and it has taken a week to resolve the situation. I had to produce original receipt although purchased two years ago. Bur would have hoped the extended warranty would not have needed the receipt. I was also asked to provide a video of the appliance which being a pensioner i do not have the equip to do this. In the end the rep was very good and sorted it. Thank you to her.”

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Posted 3 years ago

Hi Roger, Thanks for taking the time to leave a review relating to your recent experience with ourselves. I was sorry to learn of the additional information we asked you to provide - this is because our products can be purchased from a number of channels. I was pleased to learn that your enquiry had been resolved to your satisfaction. Keith - Group Customer Services Manager

Posted 3 years ago

“Following a malfunction of a product under 12months old I received excellent customer service replacing my broken item. I have given 4 star for the sole reason I did have to push a little bitter them to understand my dissatisfaction but I am more than happy with the outcome. my contact was excellent too.”

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Posted 3 years ago

Hi Nicola, Thanks so much for taking the time to leave your review about the recent contact with our Customer Services team. Keith - Group Customer Services Manager

Posted 3 years ago

“When contacted them the issue was shorted out quickly”

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Posted 3 years ago

HI Thanks for taking the time to leave a review about the recent service you received from Tower - its greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“After a delay in the start the service was fine. I think if the video should be available with the replacement part”

Helpful Report

Posted 3 years ago

Hi Many thanks for your review. We love listening to our customers feedback and your suggestion has been taken on board. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The book for my machine got destroyed before i had a chance to learn to use it. Staff super helpful and lovely, just removing 1 star as it took them a good deal of time to reply. Once they did tho they were on the ball so have patience!!”

Helpful Report

Posted 3 years ago

Hi Thanks for your review I was delighted to learn that after a delay your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 3 years ago

“We bought a self opening waste bin from Amazon last October. In March it failed. Amazon refused to replace it as it was outside their 30 day return policy. They told us to deal with their supplier, Electrical Emporium who refused to communicate with us. After a showdown with Amazon they refunded the £59.99 cost. We bought anther bin from Amazon and it failed in August. This time we dealt directly with Tower Customer Services. We explained the history and Sam was brilliant. They replaced the lid very promptly and without argument. The product did not make us happy and we would avoid Electrical Emporium but Sam was a star!”

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Posted 3 years ago

Hi David, Thanks for your message and valuable review. I was delighted to learn Sam had resolved your enquiry - rest assured I have passed across your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Customer services sorted my problem, thank you.”

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Posted 3 years ago

HI Thanks for your kind words regarding your recent customer services experience. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very good customer service when item was ordered without discount code applied. Order cancelled and reordered without hassle. Product arrived quickly. Very pleased”

Helpful Report

Posted 3 years ago

Hi Thanks for your review - I was pleased to learn your order experience was a positive one and you took advantage of our discount code. Keith - Group Customer Services Manager

Posted 3 years ago

“Sam at customer service was amazing! Placed an order that turned out was never dispatched due to error in processing which took them over 3 weeks to rectify. Item arrived but faulty and Sam was the one who saw my complaint through from beginning to end. Well done Sam for turning our negative experience into a positive one!”

Helpful Report

Posted 3 years ago

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Posted 3 years ago

Hi JB, Thanks for taking the time to leave your comments. Whilst I was disappointed to learn of the initial issues I was delighted that Sam took ownership of your enquiry and resolved it to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The agent was polite and helpful. But the reason for the 4 star rating was because I was told to cut the cord off and that It would be processed, and I would get a replacement of the original item. But than I was told that they couldn’t fulfil the replacement of the item, however I was offered good to the value of the original price item with a fair usage charge deducted of the value of good.”

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Posted 3 years ago

“Very good product, great colours”

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Posted 3 years ago

Hi Claire, Thanks for taking the time to leave your kind review about our products. Keith - Group Customer Services Manager

Posted 3 years ago

“After a delay in resolving a problem I would like to thank Louise so much for all of her help. We did not expect all that you have done for us and we cannot thank you enough Louise. You definitely deserve a pay rise.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave such valuable comments. Rest assured we will pass on your kind words to Louise. Keith - Group Customer Services Manager

Posted 3 years ago

“Despite being a little slow with responding in the first instance, they were very helpful from first contact and were able to resolve my issue swiftly.”

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Posted 3 years ago

Thanks for taking the time to leave your review - its greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“The only reason I gave 4* not 5* is Tower don't ship to France. Tower responded quickly to my request and followed up when I didn't reply. Excellent customer service. Shame about international shipping”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your review - I'm sorry that at present we do not ship to France. We love listening to customers feedback and suggestions and your review will be taken onboard. Keith - Group Customer Services Manager

Posted 3 years ago

“I've brought a few Appliances off tower and they work good so far can't complain,, there prices are Affordable”

Helpful Report

Posted 3 years ago

Hi Thanks for your positive review. Please be assured that if you have any queries about your product our Customer Services team are readily available to resolve your enquiry Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,562 reviews