Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,562 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Tower Vortex air fryer, great machine, the instruction booklet is very poor almost as good as useless, very scant details, some of the expressions are not explained leaving you to guess, other explanations are sadly vague or non existent. I have no doubt the person who wrote it knew what they were on about, but made no effort at all to give consideration to the customers going to buy the machine. Come on TOWER you can do better than this.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about our Tower Air Fryer. As a result of your comments about the supporting Instruction Manual one of my Customer Services Team have been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Well, my initial impression was how easy it is to operate. I was impressed with cooking time and how cool it looks. I like the integrated soft touch control panel. I’m surprised it didn’t come with a chip basket as other models do. But for the money, a great buy”

Helpful Report

Posted 2 years ago

Hi Richie, Thanks for your review of your Tower Air Fryer. I was pleased to read how easy you are finding it to operate. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Love our new Tower 4.3 l Air Fryer, but already we want a bigger one! It’s perfect for two people and makes brilliant chips, roast potatoes, meat balls, and we even cooked a delicious whole small chicken in it . Saves a lot of electricity too. We haven’t used our big oven since we got the air fryer. Air fryer isn’t a good name though because it cooks everything not just fried food. Perhaps it should be rechristened Tower Vortex EcoOven.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thanks for leaving your wonderful review about your Tower Air Fryer - or as you suggest your 'Tower EcoOven'. We love our Air Fryers too and we were delighted to read about the delicious meals you have made. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“We have just bought this air fryer on the recommendation of a friend as the think it is great.”

Helpful Report

Posted 2 years ago

Hi Thanks for choosing Tower for the purchase of your Air Fryer. We love to read how our products are recommended by family and friends. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with the fast delivery and impressed with air fryer, I have just one complaint why can’t I print my free recipe book off as I can’t see it very well on my phone, which is very frustrating.”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to learn about the issues with your Recipe Book. One of my Customer Services Leadership Team will be in contact with you within the next 24 hours to help with your enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It's affordable and delivery was swift.”

Helpful Report

Posted 2 years ago

Hi I was delighted to read how our courier partners delivered your Tower parcel quickly. Our courier partners do a wonderful job ensuring our customers receive their parcels on time. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Received today great product easy to use very good..”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your review about your Tower product. We hope you visit our Tower Website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Size of the compact air fryer just right for me being single. Cooked 2 chicken thighs in 30mins.”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for your valuable comments and for choosing Tower for your purchase. I was delighted to read your product is the ideal size for you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Is it meant to be very noisy??”

Helpful Report

Posted 2 years ago

Hi Ellie, Thanks for your enquiry with your Tower product. I have arranged for one of my Customer Services Team to write to you today to understand further your enquiry as well asto resolve it fully. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased my tower air fryer T17061BLK on 20.08.2022, I haven’t even registered for guarantee yet and whilst eating our dinner this evening my husband asked me what was the black plastic rubber thing on his plate. Lo and behold it was a protector from the trivet, on inspection a second one was missing , obviously down the drain from last being washed up. Could a more permanent rubber be used? Ie bit removable. Is it possible to obtain a replacement rubber for the trivet please? Impressed with the cooking!”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable feedback regarding your AirFryer. I have arranged for one of my Customer Services Leadership Team to contact you to explain why the rubber feet are detachable as well as to resolve your enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Vizion air fryer is extremely easy to use and gives food a gorgeous golden colour even with no oil at all. It cooks quickly and washes with no effort. I gave it four stars as I find the design a little lumpy especially as it comes in black only, so on your countertop it is a bit of an eyesore.”

Helpful Report

Posted 2 years ago

Ho Nora, Thanks for your kind words about your Air Fryer. Your comments are greatly appreciated and your recommendations and valuable feedback have been passed across to our Product Development Team. Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with manual air fryer unfortunately after using it for the first time I noticed one of the silicone feet on the grill plate was missing. As I hadn’t seen it and thrown the packaging away before I used it I didn’t take it back to the store. Also it doesn’t seem to affect the results which I am very happy with. If not for the foot I’d give 5 stars.”

Helpful Report

Posted 2 years ago

Hi Eric, Thanks for your kind words about your AirFryer. I was sorry to learn about the missing foot - please accept my sincere apologies for any inconvenience. I have asked one of my team to drop you a message to see how we can help resolve this issue. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Fan is very noisy and it smells of burning and I have had to stop using it have been in touch with tower but they still not respond the fan looks nice but customer service is not good would send it back but I am disabled and can not post it back so stuck with it nice oriment probably just a one off put customer service 0 stars”

Helpful Report

Posted 2 years ago

“Tried my first chips and didn't turn out too well. Think I put too many in at once. Cooked some sea bass in second tray and turned out perfect. I do like this air fryer.”

Helpful Report

Posted 2 years ago

Hi Martin, Thanks for taking the time to leave your 5-star review for your Tower Airfryer. I hope you enjoy cooking more delicious meals Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am extremely happy my manager just bought this for us in the office. I have a smaller one at home but I need one of these towers at home . Fast and efficient.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments and valuable order. We hope you and your colleagues enjoy using your Tower Airfryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased the 5 in 1 air fryer oven and have used it to cook salmon, chicken and cakes. I’m very happy with the product and the results of the cooking. The reason for the 4 stars is that the instructions are not that great and no recipes, which when I have bought other products they give you a couple of recipes to be getting on with, anyway I bought an air fryer recipe book and I am now trying to work my way through it 🤦‍♀️. Might be worth considering adding a couple of recipes in the literature in the future.”

Helpful Report

Posted 2 years ago

Hi Tracy, Thank you for your review. We're sorry to read your comments regarding the user manual and the lack of recipe ideas. Rest assured, this has been forwarded to the relevant department to be reviewed. One of our management team has reached out to you via email and sent a recipe book. We hope this helps you and you make many recipes using this. Best Wishes, Tower

Posted 2 years ago

“Very good delivered quickly pleased overall”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about the delivery experience of your Tower product. Thanks for your valuable order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Terrible problems with assembly of my fan. It is unstable when on. Very disappointing really upset to be honest with you. So using my old fan. Not safe for me to use.”

Helpful Report

Posted 2 years ago

Hi Jayne, Thanks for your valuable comments about your Tower Fan. I was surprised to read your comments especially as this is the first instance we were aware there were any problems with your product. I have arranged for one of my Leadership Teams from Customer Service to contact you in a bid to understand your comments further. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent after one day’s use. Can’t give it 5 stars yet as not tried too many different foods. But would definitely recommend from immediate results. £59.99 from Robert Dyas so a great deal too.”

Helpful Report

Posted 2 years ago

Hello Stuart. Thanks for taking the time to leave your review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 2 years ago

“I bought this item as a present. It was good value for money, and was greatly appreciated.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review about your recent purchase of a Tower appliance. We hope you visit our Tower Website again very soon. Claire - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,562 reviews