Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly different grill plate to the original, but it seems great.”

Helpful Report

Posted 3 years ago

Hi Mr P, Thanks for your kind words about your Tower product. Should you have any queries please feel free to get in touch with our Customer Services Team here who will be happy to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent very useful”

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Posted 3 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review. Its greatly appreciated that you choose Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Really happy with my purchase, it would be nice and helpful to include a recipe book just to help the customer”

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Posted 3 years ago

Hi Kim, Thanks for choosing Tower for your valuable purchase of your Air Fryer. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“I only purchased 4 litre fryer yesterday 21 September 2022 and as yet haven’t had the chance to use it. But if it’s anything like the 1.5 litre air fryer that I’ve been using for the past 2 years it’s going to be great. I ordered it online from one of my local stores and was ready to collect immediately. The first one is my new Tower and the second is the much smaller one.”

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Posted 3 years ago

Hi Margaret, Thanks for choosing Tower for your Air Fryer. I'm sure you will enjoy using it - should you have any enquiries please feel free to contact our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Product is fairly priced. Looks good. Excellent at cooking. Shame the advert states 1800watts and it isn’t. It is 2600w”

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Posted 3 years ago

“Early days yet, but the early signs are good.”

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Posted 3 years ago

Hi Thanks for leaving your 5 star comments I was pleased to read that your product is working well in the early days. rest assured our Customer Services Team are on hand if you do have any queries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery of the product was good and packed well. We got it on the 2 nd day of delivery. The poduct looks fantastic.”

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Posted 3 years ago

Hi Prince John George, Thanks for your 5 star review about your delivery experience. Our courier partners do a fabulous job in ensuring our customers receive their parcels quickly and as expected. Keith - Group Customer Services Manager

Posted 3 years ago

“Air fryer amazing. Delivery very fast. But a little disappointed that there was no where to get a reduction for having a blue light card. Have contacted customer services and have been promised the discount.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your kind words about your recent order with Tower. I was delighted you had chosen Tower to purchase your Air Fryer. Having contacted our Customer Services Team I can confirm your Blue Light Discount has been amended. We have tested our Website and can confirm the Blue Light Discount is active and working fully. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have purchased one of your air fryer oven. Very modern look. Looks great I'm the kitchen. All works fab . But the light dose not work and spoil the items that are being cooking. I have only received the oven today which is 11/9/22/. It was purchased through Amazon. Model n/o is. T17939 another n/o on the oven is Po253619. I just wondered if you could throw a little light on the problem. Thank you Mr A J Tite”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about your Tower Air Fryer. Whilst I delighted to read your Air Fryer makes a great addition to your kitchen I was sorry to learn about the issue reported about the light not working. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Works like a dream worth the price .Could be packed a little better but no damage”

Helpful Report

Posted 3 years ago

Hi Joseph, Thanks for your valuable review about the receipt of your Tower Air Fryer. I was delighted to read that your Air Fryer is working well. Here at Tower we love hearing from our customers regarding how we can improve our products and services and your comments about the packaging have been forwarded to the relevant area. It only leaves me to apologise for any inconvenience caused - should you have any queries our Customer Services Team will be pleased to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“It's brilliant for evenly cooked chips nice and crispy only problem is latch comes open to easily whilst cooking”

Helpful Report

Posted 3 years ago

Hi Richard, Thanks for choosing Tower for the purchase of your Air Fryer. Rest assured all of our products are supported by a warranty so if there are any issues please feel to get in touch. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Dissappinted with their communication Ordered a product on their website which stated next day delivery So ordered and paid Here we are next day and nothing Email sent asking about delivery got auto reply saying we will answer email in 3 working days So not impressed so far”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your recent delivery experience. As part of our customer engagement strategy we always review our customers comments and respond accordingly. Having had the opportunity to review your enquiry I can confirm your order was placed after the next day delivery cut off time. As a result of this your order was processed the following day and as delivered to you within 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“At first I thought it was a bit small but I have found it ample cooking for two, poss plus 1 child at a push. It is quick, the digital controls are easy and having a timer cuts out a bit of stress. Recipe book essential to get started. I'd like a couple of improvements. The rotisserie spindle is very fiddly, especially when food is hot and the little wing nuts almost sure to get lost. The kebab skewers are a good idea but a nightmare in practice, need redesign. I have a notion to abandon one end and tie a piece of string to hold the circle but haven't tested that yet. Rotisserie chicken and bacon were both great. Chips not as good as trad method but handy I guess. One big bonus, it is very easy to clean. On the whole I think it will make a good addition to the kitchen and I will continue to use it. 4 stars, could be 5 with a few improvements.”

Helpful Report

Posted 3 years ago

Hi Josephine, Thanks for your very in-depth review of your Tower Air Fryer. We love hearing our customer's comments about our products and services. Many thanks for the valuable suggestions on how our Air Fryer could improve - these will be forwarded to the appropriate department within Tower. With best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely love my 10-IN-1 Tower Air Fryer. Trying to register my appliance for the extended guarantee but your website isn’t working. Please advise thanks”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about registering the warranty for your Tower Air Fryer. I was sorry to learn of the difficulties you experience and can confirm our Warranty Registration Portal is now fully operational. To ensure safe receipt of your warranty registration one of my team will be in contact with you shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a Tower Vortex air fryer, great machine, the instruction booklet is very poor almost as good as useless, very scant details, some of the expressions are not explained leaving you to guess, other explanations are sadly vague or non existent. I have no doubt the person who wrote it knew what they were on about, but made no effort at all to give consideration to the customers going to buy the machine. Come on TOWER you can do better than this.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about our Tower Air Fryer. As a result of your comments about the supporting Instruction Manual one of my Customer Services Team have been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well, my initial impression was how easy it is to operate. I was impressed with cooking time and how cool it looks. I like the integrated soft touch control panel. I’m surprised it didn’t come with a chip basket as other models do. But for the money, a great buy”

Helpful Report

Posted 3 years ago

Hi Richie, Thanks for your review of your Tower Air Fryer. I was pleased to read how easy you are finding it to operate. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Love our new Tower 4.3 l Air Fryer, but already we want a bigger one! It’s perfect for two people and makes brilliant chips, roast potatoes, meat balls, and we even cooked a delicious whole small chicken in it . Saves a lot of electricity too. We haven’t used our big oven since we got the air fryer. Air fryer isn’t a good name though because it cooks everything not just fried food. Perhaps it should be rechristened Tower Vortex EcoOven.”

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Posted 3 years ago

Hi Patricia, Thanks for leaving your wonderful review about your Tower Air Fryer - or as you suggest your 'Tower EcoOven'. We love our Air Fryers too and we were delighted to read about the delicious meals you have made. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“We have just bought this air fryer on the recommendation of a friend as the think it is great.”

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Posted 3 years ago

Hi Thanks for choosing Tower for the purchase of your Air Fryer. We love to read how our products are recommended by family and friends. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with the fast delivery and impressed with air fryer, I have just one complaint why can’t I print my free recipe book off as I can’t see it very well on my phone, which is very frustrating.”

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Posted 3 years ago

Hi Linda, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to learn about the issues with your Recipe Book. One of my Customer Services Leadership Team will be in contact with you within the next 24 hours to help with your enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“It's affordable and delivery was swift.”

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Posted 3 years ago

Hi I was delighted to read how our courier partners delivered your Tower parcel quickly. Our courier partners do a wonderful job ensuring our customers receive their parcels on time. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,639 reviews