Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved my Tower Air fryer, model no TI7025, and recommended it to all. As a single pensioner (82 year) I did not use it very much and was very careful to keep it clean etc. So, was using it last week, 8/11/22, when it just stopped working, ! ! let it cool down then tried it again, nothing, i then tested the fuse, fuse fine. I now have a pristine new looking air fryer that DOES NOT WORK. whilst I have given 4 stars initially, i now reduce it to 1.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer I was surprised to read your comments especially as we have had no previous communications from you. One of our Customer Services Team will be in touch within the next 24 hours to understand your enquiry further. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the 11 litre 5 in 1 digital air fryer T17039 from very 3 weeks ago. Loving the air fryer, hardly use my oven now. Only problem is the interior light does not work now. Can u advise how to replace this”

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Posted 2 years ago

Hi Lesley, Thanks for your review about your Tower Air Fryer. I was delighted to read how you are loving your new product. Within your review you raised a question about the interior light - I have arranged for one of my Leadership Team to contact you within the next 24 hours in a bid to resolve this issue. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“First impressions with 1.5kg chicken and roasts… tasty chicken with crispy roasties cooked on guideline settings excellent. Instructions easy to follow. Easy to clean when finished up!”

Helpful Report

Posted 3 years ago

Hi It was great to read how your first use of your Tower Air Fryer went well. Rest assured our Customer Services Team are available if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Nice product but instructions almost wholly centred around cooking meat.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. It was great to see your Air Fryer making a great addition to your kitchen. Thanks for your comments about the Instruction Manual - we love hearing from our customers as to how we can improve and develop pour services. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good little efficient oven. Shelves don't fit well too tight on the width. Needs on or off light switch. Could do with a bell to tell you when it switches off like a microwave. Control knobs need white marker.”

Helpful Report

Posted 3 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It's great that you've recommended some improvements to meet your personal requirements. rest assured these have been noted. Should you have any further enquiries our Customer Services Team are readily available to help. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Great product love it”

Helpful Report

Posted 3 years ago

Hello Many thanks for taking the time to leave your review about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A very well made & presented kettle which seems to be efficient in terms of the time it takes to boil.”

Helpful Report

Posted 3 years ago

Hi It was lovely to read your review about your Tower kettle. Here at Tower, we take great pride in our products as well as the supporting Customer Service we provide so if you have any enquiries please do get in touch. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased a Tower 7 litre air fryer as a replacement for my Utan air fryer. Loving the new air fryer and the view window that it has.”

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Posted 3 years ago

Hi It was wonderful to read your 5-star review about your Tower Air Fryer. We love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent quality product producing good results. Would have appreciated a more comprehensive list of recommended cooking times.”

Helpful Report

Posted 3 years ago

Hello, It was great to read your review about the use of your Tower Air Fryer. Here at Tower, we love hearing our customers recommendations and suggestions about how to improve our products and services. Thanks for your recommendation about the recipes and cooking times. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use. Just got it today. Done roast potatoes from scratch and they were beautiful. Can't wait to try more”

Helpful Report

Posted 3 years ago

Hello Carole, It was great to read your kind words about how you are using your Tower Air Fryer. We hope you enjoy making more delicious meals - rest assured our customer services team are on hand should you have any further enquiries. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“Great product but as I am new to air fryers there is no real instructions does grill pan stay in . Think it is pretty basic instructions and for price should include some more advice on cooking food .”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your valuable review about your Tower Air Fryer. With all new products there can be on occasions some uncertainty and I appreciate your valuable feedback about the Instruction Manual. Here at Tower, we love hearing our customers suggestions and recommendations on how we can get better. I can confirm that the Grill Pan can be removed for cleaning. Rest assured our Customer Services Team are readily available to answer any question you may have. Keith - Group Customer Services Manager

Posted 3 years ago

“I receive a 20% discount offer after I placed my ordered but hadn't received my Airfyer ,I immediately email and ask if it could be applied to my what was first order , I had no response. Yet you are keen to get feedback , why did I not receive a reply when I asked for something ?? Happy with my Airfyer hense the score above but not your customer service replies”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your comments regarding your recent order and delivery experience for your Tower Air Fryer. I was sorry to read your comments regarding an apparent shortfall in your expectations from our Customer Services Team. Having checked our records, we have no previous communication from you. We have however today issued your discount which was recently received. One of my team will confirm this to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I am absolutely delighted with the Air fryer which I have bought. I would recommend this to all. The only downed on this is I find it difficult to get things out of the pan. It's really awkward. If there was a basket with handles which you could grab into when removing this would make this item perfect. Otherwise this would be 5 stars..”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. We hope you enjoy using your product. Should you have any queries rest assured a=our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Servies Manager

Posted 3 years ago

“Love it,only wish i bought one sooner.”

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Posted 3 years ago

Hi Chris, Thanks for choosing Tower for your purchase. Tour valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I finally managed to purchase the Tower 11Ltr 5-in-1 Air Fryer Oven, still early days using it, I'm not sure on times & temperatures yet but I'm sure I'll work it out soon. We'll pleased with my purchase.”

Helpful Report

Posted 3 years ago

Hi Noreen, Thanks for taking the time to leave your comments about your Tower Air Fryer. With anything new it does take time to get accustomed to it - that said if you do have any enquiries our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I thought the rotation cage was part of the package . Apart from that it works well”

Helpful Report

Posted 3 years ago

Hi Jodie Thanks for taking the time to leave your comments about your Tower Air Fryer. We offer a comprehensive range of Air Fryers, as well as a supporting range of accessories. We hope you continue to enjoy using your Air Fryer to cook delicious meals. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well made. Position markers/pointers on temperature and timer controls could be clearer. There is a small bump on the knob to indicate which is barely visible. A white or silver mark would be clearer. Otherwise all good so far.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower, we love hearing our customers suggestions and ideas as to how we can improve our products and services. Rest assured we have forwarded your comments on the appropriate department. Should you have any queries please feel free to contact our Customer Serices Team Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have just made the Lemon Garlic Salmon recipe from the Tower Manual Air Fryer booklet. Not very helpful instructions regarding temperature setting and time to cook. It refers you to the Settings Table but there is no mention of any fish apart from frozen fish fingers! However, my own estimates were correct and the result was: Absolutely delicious, soft, moist, quick and so clean. I wish there were more recipes in the booklet.”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your valuable comments about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services and your suggestion has been forwarded to the relevant department. We hope you enjoy using your Air Fryer and rest assured our Customer Services Team are on hand should you have any queries. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooking is a breeze, small pork joint, crispy bacon and other items”

Helpful Report

Posted 3 years ago

Hi Eamon, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. The photograph of the Pork Joint you cooked looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I recently purchased a four litre air fryer as I am a first-time user with a small kitchen. I am delighted with the results, both from the energy saving and healthier eating aspects. My only disappointment is that I can’t find an extra shelf to make use of the height in the drawer to enable me to cook an entire meal. If there was an accessory available for my model (T17061), then I would increase my rating to FIVE STARS!”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read about the initial results seen with your energy savings and the healthy cooking. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,639 reviews