Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,562 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I finally managed to purchase the Tower 11Ltr 5-in-1 Air Fryer Oven, still early days using it, I'm not sure on times & temperatures yet but I'm sure I'll work it out soon. We'll pleased with my purchase.”

Helpful Report

Posted 2 years ago

Hi Noreen, Thanks for taking the time to leave your comments about your Tower Air Fryer. With anything new it does take time to get accustomed to it - that said if you do have any enquiries our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I thought the rotation cage was part of the package . Apart from that it works well”

Helpful Report

Posted 2 years ago

Hi Jodie Thanks for taking the time to leave your comments about your Tower Air Fryer. We offer a comprehensive range of Air Fryers, as well as a supporting range of accessories. We hope you continue to enjoy using your Air Fryer to cook delicious meals. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Well made. Position markers/pointers on temperature and timer controls could be clearer. There is a small bump on the knob to indicate which is barely visible. A white or silver mark would be clearer. Otherwise all good so far.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower, we love hearing our customers suggestions and ideas as to how we can improve our products and services. Rest assured we have forwarded your comments on the appropriate department. Should you have any queries please feel free to contact our Customer Serices Team Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have just made the Lemon Garlic Salmon recipe from the Tower Manual Air Fryer booklet. Not very helpful instructions regarding temperature setting and time to cook. It refers you to the Settings Table but there is no mention of any fish apart from frozen fish fingers! However, my own estimates were correct and the result was: Absolutely delicious, soft, moist, quick and so clean. I wish there were more recipes in the booklet.”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your valuable comments about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services and your suggestion has been forwarded to the relevant department. We hope you enjoy using your Air Fryer and rest assured our Customer Services Team are on hand should you have any queries. Keith - Group Customer Services Manager

Posted 2 years ago

“Cooking is a breeze, small pork joint, crispy bacon and other items”

Helpful Report

Posted 2 years ago

Hi Eamon, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. The photograph of the Pork Joint you cooked looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I recently purchased a four litre air fryer as I am a first-time user with a small kitchen. I am delighted with the results, both from the energy saving and healthier eating aspects. My only disappointment is that I can’t find an extra shelf to make use of the height in the drawer to enable me to cook an entire meal. If there was an accessory available for my model (T17061), then I would increase my rating to FIVE STARS!”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read about the initial results seen with your energy savings and the healthy cooking. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Slightly different grill plate to the original, but it seems great.”

Helpful Report

Posted 2 years ago

Hi Mr P, Thanks for your kind words about your Tower product. Should you have any queries please feel free to get in touch with our Customer Services Team here who will be happy to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent very useful”

Helpful Report

Posted 2 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review. Its greatly appreciated that you choose Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really happy with my purchase, it would be nice and helpful to include a recipe book just to help the customer”

Helpful Report

Posted 2 years ago

Hi Kim, Thanks for choosing Tower for your valuable purchase of your Air Fryer. Kind regards Keith - Customer Services Manager

Posted 2 years ago

“I only purchased 4 litre fryer yesterday 21 September 2022 and as yet haven’t had the chance to use it. But if it’s anything like the 1.5 litre air fryer that I’ve been using for the past 2 years it’s going to be great. I ordered it online from one of my local stores and was ready to collect immediately. The first one is my new Tower and the second is the much smaller one.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks for choosing Tower for your Air Fryer. I'm sure you will enjoy using it - should you have any enquiries please feel free to contact our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Product is fairly priced. Looks good. Excellent at cooking. Shame the advert states 1800watts and it isn’t. It is 2600w”

Helpful Report

Posted 2 years ago

“Early days yet, but the early signs are good.”

Helpful Report

Posted 2 years ago

Hi Thanks for leaving your 5 star comments I was pleased to read that your product is working well in the early days. rest assured our Customer Services Team are on hand if you do have any queries. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery of the product was good and packed well. We got it on the 2 nd day of delivery. The poduct looks fantastic.”

Helpful Report

Posted 2 years ago

Hi Prince John George, Thanks for your 5 star review about your delivery experience. Our courier partners do a fabulous job in ensuring our customers receive their parcels quickly and as expected. Keith - Group Customer Services Manager

Posted 2 years ago

“Air fryer amazing. Delivery very fast. But a little disappointed that there was no where to get a reduction for having a blue light card. Have contacted customer services and have been promised the discount.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about your recent order with Tower. I was delighted you had chosen Tower to purchase your Air Fryer. Having contacted our Customer Services Team I can confirm your Blue Light Discount has been amended. We have tested our Website and can confirm the Blue Light Discount is active and working fully. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have purchased one of your air fryer oven. Very modern look. Looks great I'm the kitchen. All works fab . But the light dose not work and spoil the items that are being cooking. I have only received the oven today which is 11/9/22/. It was purchased through Amazon. Model n/o is. T17939 another n/o on the oven is Po253619. I just wondered if you could throw a little light on the problem. Thank you Mr A J Tite”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your review about your Tower Air Fryer. Whilst I delighted to read your Air Fryer makes a great addition to your kitchen I was sorry to learn about the issue reported about the light not working. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Works like a dream worth the price .Could be packed a little better but no damage”

Helpful Report

Posted 2 years ago

Hi Joseph, Thanks for your valuable review about the receipt of your Tower Air Fryer. I was delighted to read that your Air Fryer is working well. Here at Tower we love hearing from our customers regarding how we can improve our products and services and your comments about the packaging have been forwarded to the relevant area. It only leaves me to apologise for any inconvenience caused - should you have any queries our Customer Services Team will be pleased to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“It's brilliant for evenly cooked chips nice and crispy only problem is latch comes open to easily whilst cooking”

Helpful Report

Posted 2 years ago

Hi Richard, Thanks for choosing Tower for the purchase of your Air Fryer. Rest assured all of our products are supported by a warranty so if there are any issues please feel to get in touch. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Dissappinted with their communication Ordered a product on their website which stated next day delivery So ordered and paid Here we are next day and nothing Email sent asking about delivery got auto reply saying we will answer email in 3 working days So not impressed so far”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your recent delivery experience. As part of our customer engagement strategy we always review our customers comments and respond accordingly. Having had the opportunity to review your enquiry I can confirm your order was placed after the next day delivery cut off time. As a result of this your order was processed the following day and as delivered to you within 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“At first I thought it was a bit small but I have found it ample cooking for two, poss plus 1 child at a push. It is quick, the digital controls are easy and having a timer cuts out a bit of stress. Recipe book essential to get started. I'd like a couple of improvements. The rotisserie spindle is very fiddly, especially when food is hot and the little wing nuts almost sure to get lost. The kebab skewers are a good idea but a nightmare in practice, need redesign. I have a notion to abandon one end and tie a piece of string to hold the circle but haven't tested that yet. Rotisserie chicken and bacon were both great. Chips not as good as trad method but handy I guess. One big bonus, it is very easy to clean. On the whole I think it will make a good addition to the kitchen and I will continue to use it. 4 stars, could be 5 with a few improvements.”

Helpful Report

Posted 2 years ago

Hi Josephine, Thanks for your very in-depth review of your Tower Air Fryer. We love hearing our customer's comments about our products and services. Many thanks for the valuable suggestions on how our Air Fryer could improve - these will be forwarded to the appropriate department within Tower. With best wishes, Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely love my 10-IN-1 Tower Air Fryer. Trying to register my appliance for the extended guarantee but your website isn’t working. Please advise thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about registering the warranty for your Tower Air Fryer. I was sorry to learn of the difficulties you experience and can confirm our Warranty Registration Portal is now fully operational. To ensure safe receipt of your warranty registration one of my team will be in contact with you shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,562 reviews