Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed to upgrade to a dual, but didn't want equal sized baskets. This suits my needs perfectly, I have been using airfryers for about 8 years now. I get by on trying things out and not getting hung up about following instructions. Only had it 2 weeks and use everyday for all my cooking needs. Reheat some foods in it also to ensure crispness. Instruction leaflet very sparse, but I only hunted it out after a week as I wanted to set both baskets to finish at the same time. Think this is my best one to date. Love the flexibility of the different size baskets.”

Helpful Report

Posted 2 years ago

Hi Fiona, Thanks for your wonderful review about your Tower Air Fryer. We were delighted to read how you are using your Air Fryer. Rest assured should you have any future enquiries please feel free to contact our Customer Services Team who would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought an air fryer after my microwave finally gave up on me and reading and hearing everything about how quick and easy they are. Bought the Tower Vortx at discounted price and very happy with my purchase after only a few days of use”

Helpful Report

Posted 2 years ago

Hi Tim, It was wonderful to read your comments about your new Air Fryer from Tower. Everyone here at Tower was delighted to read your comments as well as appreciating your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great air fryer”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Air Fryer. Here at Tower we love our Air Fryers too !!! Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Yes we are enjoying our Tower Air Fryer😀. Think I need a recipe book but so far it has produced lots of lovely meals.”

Helpful Report

Posted 2 years ago

Hi Margaret Many thanks for your review about how you are finding your Tower Air Fryer. It was lovely to read you are enjoying using your Oven. Should you have any enquiries please do get in touch with our Customer Services Team. Keith - Group Customer Services Manager

Posted 2 years ago

“I am very happy with my 4L Tower Air Fryer, apart from one negative. A grill pan is provided, which comes with 4 tiny black rubber protectors for each corner to avoid the fryer getting scratched. These protectors come off very easily, which I wasn't aware of, so when you wash the grill pan, you need to remove them beforehand or they will disappear down the plug hole. Such a silly design I thought, I have to take them off before washing then put them back on after. I have to make sure I put them in a safe place when I do take them off, have already lost one down the plug hole so now have only 3. It's an inconvenience as far as I am concerned. Why would you design it this way?”

Helpful Report

Posted 2 years ago

Hi Steph, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers as to how we can further improve our products. Rest assured your suggestions have been forwarded to our Product Development Team. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Steam Iron T22021 Nice iron but because I have arthritis in my hands I find it awkward to grip due to the position of the steam burst button”

Helpful Report

Posted 2 years ago

HI Thanks for taking the time to leave you review about your Tower Steam Iron. We were sorry to read about your circumstances about the Steam Burst Button. Rest assured our Customer Services Team are always available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Hello. I've recently bought the twin draw 9 L air fryer.. my friend told me to get it across the road he's explained how to use it and it's brilliant I should have got 1 years ago.. I can see cutting my bills down the food is more healthier and it cooked a less time.. my friend MustGo. Love to experiment and cook a lot of different things in his.. I bought my daughter one last year and she swears by it they are very good at cooking for chickens in them and she said it's cut the Bills right down... 10/10. Thanks MustGo I took me around in getting one🫠✌️”

Helpful Report

Posted 2 years ago

Hello Susan, Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are certainly very popular and we appreciate your valuable order as well as your friends kind recommendation for our product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“After first use one of the silicone lugs on the rack fell off, poor design, really should do better. Otherwise works as described.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn of this issue. Rest assured your enquiry has been passed across to our Product development Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I really loved it but unfortunately it's stoped working iv tried to phone and carnt get through can u help”

Helpful Report

Posted 2 years ago

Hi Michele Thanks for getting in touch. I was sorry to read about the issue with your product. I have arranged for one of our Customer Services Team to contact you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely carving knife good quality for price”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star review for your Tower Carving Knife. We hope you visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Looks great and stylish. Bumper amount of fittings”

Helpful Report

Posted 2 years ago

Hello Thanks for your 5 star review about your Tower product. We hope you visit our Tower website again very soon Keith - Group Customer Services Manager

Posted 2 years ago

“I enjoy my new tower oven it works really well it's nice to taste the food without the oil that it normally takes to cook it in well done enjoying it a lot”

Helpful Report

Posted 2 years ago

HI Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I broke the timer knob on my air fryer and emailed customer service asking for help. Megan came back to me and sent a new knob and supplied video on how to attach it. Great prompt service”

Helpful Report

Posted 2 years ago

Hi Jane, It was great to read your comments about how Megan helped with your recent enquiry. Megan works in our Customer Services Team here at Tower and loves helping our wonderful customers with their enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought a Tower Air fryer to replace one with a basket. Not bad as its larger which is what we wanted but the racks are fiddly and the supplied tool to extract the racks isn't great, you need to pull the racks forward then use oven gloves. Shame you can't simply extract them using the handle but if you do that the handle, racks and food go everywhere! Bad design”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower Air Fryer. Here at Tower we love hearing our customers feedback and suggestions as to how our products can be developed and improved. Should you have any further enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not worth the £229 paid, and then to be discounted to £160 about a month after buying mine. Haven’t done much out of the ordinary tbh, chips,kilted soldiers, shepherds pie. But basket no 1 window has gone all hard bubbles. Only been used less than a month. Only noticed on 29th, so waiting to hear back from tower.”

Helpful Report

Posted 2 years ago

Hi Susan, Thanks for taking the time to leave your comments about your Tower Air Fryer. I have arranged for one of my Customer Services Team to contact you to resolve your enquiry. In the meantime thanks for your patience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“24cm casserole dish good product. Just a shame that putting the Union Jack on the leaflet and making it look like a Great British product only to find in small print on box “Made in China” Either make in Great Britain or take the flag off !”

Helpful Report

Posted 2 years ago

Hi Roger, Thanks for your valuable feedback about your Casserole Dish as well as the Tower Brand. Here at Tower we are very proud of our British Heritage since 1912 - this British Heritage has now extended to a worldwide presence to ensure we always deliver the best quality and value for money for our customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have a 8ltr twin box air fryer given as a gift, I think it is the best way to cook your food you can cook almost anything I am very pleased with it thanks to tower for this great machine.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Everyone here at Tower appreciates your comments and indeed your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I have always used tower and wanted to upgrade. So I have now got the tower 11litre duel air fryer over. My only problem is that the air flow basket is too big and has scratched the inside of oven wall. Not something I would have expected.”

Helpful Report

Posted 2 years ago

“Smaller than it looks Very small electric cord Rubber glove bit of a gimmick Good instruction manual Looks good and most importantly cooks good.”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for your very comprehensive review about your Tower Air Fryer. Here at Tower we love hearing our customers comments about how we can improve our products and services. Keith - Group Customer Services Manager

Posted 2 years ago

“Would love to but still not received my order, stuck at the Delivery depot since the 9 Dec 2022”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for your review. Having checked our records we can see your parcel was delivered to you on 18th December. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,639 reviews