Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,561 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's good!”

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Posted 2 years ago

“Great for the price. Very quick ideal for one person, food can dry out.”

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Posted 2 years ago

“I have just unpacked my air fryer, not yet summoned up courage to use it. Have attempted to read instruction book and it’s virtually impossible to read! Tiny, extremely faint print, most odd and not all helpful. This is why I have not attempted to use the air fryer as trying to work it outmyself, as even with my magnifyer reading glasses, still struggling👎 Somewhat disappointed although the machine looks fab.”

Helpful Report

Posted 2 years ago

Hi Sue, Thanks for your kind words about your Tower Air Fryer. I was sorry to read about the difficulties you have experienced with your Instruction Manual. One of my Customer Services Team will be contacting you within the next 24 hours to see how we can help. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased on Sunday does the job but I feel the fresh chip recipes needs to be more, I have had a rotary air fryer before which was great for home made chips (no need to par boil) didn’t realise I had to with this model, will persevere with online recipes”

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Posted 2 years ago

Hi Ian, Thanks for taking the time to leave your comments about your Tower Air Fryer. I was delighted to read your comments and indeed your suggestions for how we can improve our products and services. Rest assured our Customer Services Team are readily available should you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with product”

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Posted 2 years ago

Hello Flora, Thanks for taking the time to leave your comments about your Tower Air Fryer. I was pleased to read how happy you were with your product. Rest assured should you have any enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Only got today but it is a taste sensation …. fab takes less time to cook and clean”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your positive comments about your Tower Air Fryer. I was delighted to read the initial results were great. With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I loved my Tower Air fryer, model no TI7025, and recommended it to all. As a single pensioner (82 year) I did not use it very much and was very careful to keep it clean etc. So, was using it last week, 8/11/22, when it just stopped working, ! ! let it cool down then tried it again, nothing, i then tested the fuse, fuse fine. I now have a pristine new looking air fryer that DOES NOT WORK. whilst I have given 4 stars initially, i now reduce it to 1.”

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Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer I was surprised to read your comments especially as we have had no previous communications from you. One of our Customer Services Team will be in touch within the next 24 hours to understand your enquiry further. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the 11 litre 5 in 1 digital air fryer T17039 from very 3 weeks ago. Loving the air fryer, hardly use my oven now. Only problem is the interior light does not work now. Can u advise how to replace this”

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Posted 2 years ago

Hi Lesley, Thanks for your review about your Tower Air Fryer. I was delighted to read how you are loving your new product. Within your review you raised a question about the interior light - I have arranged for one of my Leadership Team to contact you within the next 24 hours in a bid to resolve this issue. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“First impressions with 1.5kg chicken and roasts… tasty chicken with crispy roasties cooked on guideline settings excellent. Instructions easy to follow. Easy to clean when finished up!”

Helpful Report

Posted 2 years ago

Hi It was great to read how your first use of your Tower Air Fryer went well. Rest assured our Customer Services Team are available if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Nice product but instructions almost wholly centred around cooking meat.”

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Posted 2 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. It was great to see your Air Fryer making a great addition to your kitchen. Thanks for your comments about the Instruction Manual - we love hearing from our customers as to how we can improve and develop pour services. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good little efficient oven. Shelves don't fit well too tight on the width. Needs on or off light switch. Could do with a bell to tell you when it switches off like a microwave. Control knobs need white marker.”

Helpful Report

Posted 2 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It's great that you've recommended some improvements to meet your personal requirements. rest assured these have been noted. Should you have any further enquiries our Customer Services Team are readily available to help. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Great product love it”

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Posted 2 years ago

Hello Many thanks for taking the time to leave your review about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“A very well made & presented kettle which seems to be efficient in terms of the time it takes to boil.”

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Posted 2 years ago

Hi It was lovely to read your review about your Tower kettle. Here at Tower, we take great pride in our products as well as the supporting Customer Service we provide so if you have any enquiries please do get in touch. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased a Tower 7 litre air fryer as a replacement for my Utan air fryer. Loving the new air fryer and the view window that it has.”

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Posted 2 years ago

Hi It was wonderful to read your 5-star review about your Tower Air Fryer. We love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent quality product producing good results. Would have appreciated a more comprehensive list of recommended cooking times.”

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Posted 2 years ago

Hello, It was great to read your review about the use of your Tower Air Fryer. Here at Tower, we love hearing our customers recommendations and suggestions about how to improve our products and services. Thanks for your recommendation about the recipes and cooking times. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use. Just got it today. Done roast potatoes from scratch and they were beautiful. Can't wait to try more”

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Posted 2 years ago

Hello Carole, It was great to read your kind words about how you are using your Tower Air Fryer. We hope you enjoy making more delicious meals - rest assured our customer services team are on hand should you have any further enquiries. Kind regards Keith - Customer Services Manager

Posted 2 years ago

“Great product but as I am new to air fryers there is no real instructions does grill pan stay in . Think it is pretty basic instructions and for price should include some more advice on cooking food .”

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Posted 2 years ago

Hi Mark, Thanks for your valuable review about your Tower Air Fryer. With all new products there can be on occasions some uncertainty and I appreciate your valuable feedback about the Instruction Manual. Here at Tower, we love hearing our customers suggestions and recommendations on how we can get better. I can confirm that the Grill Pan can be removed for cleaning. Rest assured our Customer Services Team are readily available to answer any question you may have. Keith - Group Customer Services Manager

Posted 2 years ago

“I receive a 20% discount offer after I placed my ordered but hadn't received my Airfyer ,I immediately email and ask if it could be applied to my what was first order , I had no response. Yet you are keen to get feedback , why did I not receive a reply when I asked for something ?? Happy with my Airfyer hense the score above but not your customer service replies”

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Posted 2 years ago

Hi Julie, Thanks for your comments regarding your recent order and delivery experience for your Tower Air Fryer. I was sorry to read your comments regarding an apparent shortfall in your expectations from our Customer Services Team. Having checked our records, we have no previous communication from you. We have however today issued your discount which was recently received. One of my team will confirm this to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I am absolutely delighted with the Air fryer which I have bought. I would recommend this to all. The only downed on this is I find it difficult to get things out of the pan. It's really awkward. If there was a basket with handles which you could grab into when removing this would make this item perfect. Otherwise this would be 5 stars..”

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Posted 2 years ago

Hi Jacqueline, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. We hope you enjoy using your product. Should you have any queries rest assured a=our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Servies Manager

Posted 2 years ago

“Love it,only wish i bought one sooner.”

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Posted 2 years ago

Hi Chris, Thanks for choosing Tower for your purchase. Tour valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,561 reviews