Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,623 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 13th September 2025

Tower 5 star review on 7th September 2025

Tower 5 star review on 3rd September 2025

Tower 5 star review on 1st September 2025

245

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new white air fryer basket can't wait to use it. Happy with all so far”

Helpful Report

Posted 4 months ago

Hello Thanks for your comments about your Air Fryer. We were delighted to read how happy you were with your product from Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“Never received lost parcel”

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Posted 4 months ago

“I must thank Tower for replacing my saucepan set I did send a silly rude email which I now apologise for & credit to Tower they have gone out their way to contact me twice to resolve my issues I did write a bad review about their warranty but to their credit they have gone out their way to put right”

Helpful Report

Posted 4 months ago

Hello Vic Thanks for your kind words. Here at Tower we always welcome our customers feedback and we always revisit our customers enquiry to see if there was anything else we could do. I was delighted we resolved your enquiry to your satisfaction. Keith - Group Customer Services Manager

Posted 4 months ago

“I ordered an air fryer on the 1st of May and it has not arrived. I spoke to a member of the team over a week ago who assured me they would find out why and update me but I have heard nothing. No reply to emails, impossible to speak to someone on the phone!”

Helpful Report

Posted 4 months ago

Hello Mr Pocock Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn that your parcel had not been delivered within its expected timescales. Our courier partners work extremely hard to ensure thousands of our customers received their parcels safely. On rare occasions a parcel may go astray within pour courier partners busy network - sadly this was the case with your parcel. Efforts were made to attempt to locate your parcel without success so a replacement product was ordered for you which I'm pleased to learn has now been delivered to you. It only leaves me to apologise for the inconvenience you have experienced. Keith- Group Customer Services Manager

Posted 4 months ago

“This is my second tower airfryer (T17072) the first one was great but was recalled . This one is larger (7l) plus has a cooking window which is great as it is more economical to check cooking without opening the fryer. Whilst larger than the previous one you can more easily spread out the contents for faster all over cooking. I would have preferred the controls to have been on the front as if it's bright the digital information can be difficult to read. Also another plus is that the nonstick seems much superior to my earlier model”

Helpful Report

Posted 4 months ago

Hello Alan Many thanks for taking the time to leave your wonderful comments about your replacement Air Fryer. We were delighted to read you received an upgraded model and you can see the benefits of this Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“The item is perfect for me. It can be folded in nicely and tucked in my small shed without much of a hassle. Everything is working fine.”

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Posted 4 months ago

Hello SupunDe Silva Thanks for your 5 star review about your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“I will give 10 stars but when my BBQ arrived well packed I found that one door are a bit bend”

Helpful Report

Posted 4 months ago

Hello Many thanks for your 5 star comments. I was sorry to learn of the slight issue upon arrival of your BBVQ. One of our Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 4 months ago

“Very good for cooking all sorts especially fries and chicken wings”

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Posted 4 months ago

Hello Na Many thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Very pleased great airfryer”

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Posted 4 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Love this pan great to cook with and sooooo easy to clean looking for the next size down if or when you do one”

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Posted 4 months ago

Hello Sandra It was wonderful to read your kind words about your Pan set from Tower. We hope you visit our website again very soon to checkout our great range of products . Keith- Group Customer Services Manager

Posted 4 months ago

“we got air fryer with a oven it really nice to use and it very safe and simple to use”

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Posted 4 months ago

Hello Joanna Many thanks for your kind words about your Tower Air Fryer. We were delighted to read how easy you are finding it to use. We hope you visit our website again very soon to checkout our great range of products. Keith- Group Customer Services Manager

Posted 4 months ago

“Very good product, nice retro look 😂👍”

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Posted 4 months ago

Hi Richie, Thanks for your kind words and indeed your valuable order. I was so pleased to see how your Microwave has made a great addition to your kitchen. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Very good product, nice retro look 😂👍”

Helpful Report

Posted 4 months ago

Hi Richie Thanks for your kind words about your Microwave Oven. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“AIr fryer is very good and the Tower service was fast and really brilliant.”

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Posted 4 months ago

Hello Michael, Many thanks for taking the time to leave your 5 star comments about your Air Fryer and indeed our Customer Services Team. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“Brilliant, best kettle I've had, fast boil & really quite”

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Posted 4 months ago

Hi It was wonderful to read your 5 star comments about your kettle from Tower. Thanks for your valuable order and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“I love the way it cooks chicken like a spit roast, it's so juicy no oils ,and my granddaughter loves her pop.pop chicken cook in my air fryer too xxx”

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Posted 4 months ago

Hi Kimberley Thanks for your 5 star comments about the delicious meals you have prepared in your Tower Air Fryer. With best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Great indoor not used out door yet”

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Posted 4 months ago

Hello Roxanna Many thanks for your 5 star review about your Tower product. Everyone here at Tower HQ was delighted with your comments and indeed for your valuable order. Keith - Group Customer Services Manager.

Posted 4 months ago

“Stylish, great value, boils quick”

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Posted 4 months ago

Hello Frankie Thanks for your wonderful review. It was great to see how your Tower Kettle has made a great addition to your kitchen. Thanks for your valuable order and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“Air fryer recalled, received code and ordered replacement with 3 day delivery however 3 weeks on still waiting on delivery. Can only find email address to contact Tower. Sent an email and then over a week later received a reply from Kai asking if I had reviewed their response however I have had no other response from them and then no reply when I replied to Kai on this to ask them to forward on original response.”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are always welcomed. I was sorry to learn of the delays in responding to your message during this busy time - one of our Team have written to you with an update and we look forward to hearing from you. Keith - Group Customer Services Manager.

Posted 4 months ago

“Wow! Got given a replacement due to a product recall and OH.MY.WORD. Just trying to find the right words to tell my gf I've fell in love with another....”

Helpful Report

Posted 5 months ago

Hello Spanner Many thanks for your 5 star comments. I was delighted to read how happy you were with your replacement. Thanks for your understanding and patience during this busy time. Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,623 reviews