Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,629 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Air Fryer, easy to use and not bulky. Great price for the size.”

Helpful Report

Posted 1 year ago

Hello Nakita, It was wonderful to read your kind words about your Tower Air Fryer. Many thanks for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Haven't used it yet🤔”

Helpful Report

Posted 1 year ago

HI Thanks for your comments. Should you require any assistance with your product from Tower please be assured our Customer Services Team are always on hand to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with air fryer”

Helpful Report

Posted 1 year ago

Hi Karen We were delighted to read how happy you were with your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“No complaints the product works great and the smart finish function is cool 😎”

Helpful Report

Posted 1 year ago

Hi Jahzeal Many thanks for your 5 star comments about your Tower product Rest assured our Customer Services Team are always on hand should you require any help moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Love it can’t work it”

Helpful Report

Posted 1 year ago

Hi Emily, Thanks for taking the time to leave your comments. Your review confirming 'cant work it' came as a surprise to us as we have no record of any previous contact from you. Our Customer Services Team are always available to help you - one of our Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My order arrived on time. Looks lovely in my kitchen. Very happy with my new kettle, toaster and bread bin.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and indeed your valuable order for your Kettle, Toaster and Bread Bin from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Been looking forever, came across this model and bought it , We've tried a few things out and been great .just put a whole chicken in wish me luck.”

Helpful Report

Posted 1 year ago

Hi Mick Thanks for your 5 star comments about your Tower Air Fryer. Please be assured that should you have any enquiries our Customer Services Team are always on hand to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Price was brilliant for the quality and ability of the iron . Ironing was effort less and the iron is lovely to look at too . I got the black and gold one . The wire is really long and comes with attached Velcro to make sure wire is put properly without ruining the wire. I would highly recommend this iron .”

Helpful Report

Posted 1 year ago

Hello Sarah, Many thanks for taking the time to leave your 5 star comments about your Iron from Tower. Everyone at Tower HQ was delighted to read your kind words as well as your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased Dial Basket Vortx as I cook for one person & I’m trying to save on my energy bills. I’ve cooked chips & salmon using the Smart Finish & it cooked both the salmon & chips perfectly.”

Helpful Report

Posted 1 year ago

Hello Theresa, It was great to read your comments about how you are using your Tower Air Fryer. The Salmon and Chips you cooked sounds delicious !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had a small problem with airfryer tower replaced it within two days thank you tower”

Helpful Report

Posted 1 year ago

Hi Phil, Many thanks for your 5 star comments. I was delighted to read how our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Liked the design of my microwave”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Microwave from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“What a great machine can cook most foods and quite a good time.”

Helpful Report

Posted 1 year ago

Hello Mr GLDyer Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Used my TOWER tonight first time. Great having two ovens as I have to have a gluten free diet and can now cook for two with cross contamination. Super air oven and looks fabulous.”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments and indeed your valuable order for your Tower Air Fryer I was delighted to read how versatile your Air Fryer was to meet your individual cooking needs. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Had this as a birthday present of my son it certainly didn't disappoint used everyday since buttons on the top are a bit temperamental some times and don't always work until pressed a few times can be annoying was thinking of buying a draw 9 litre but the problem with this one is making me think twice about trying a different make”

Helpful Report

Posted 1 year ago

Hi Margaret, Thanks for taking the time to leave your valuable comments. I was pleased to read how much you are enjoying using your Air Fryer from Tower. To help with your enquiry with the controls of your Air Fryer I have arranged for one of our Team to contact you to see how we can help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Vl20 pet is a nice vac, but can't get hold of spare filters. Why does it mean that I have to buy a new vac when the filters are worn out. Even the best filter needs replacing sometimes.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments. In a bid to help with your enquiry I have arranged for one of our Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It is so grate to use and nice to use thanks”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you enjoy using your product - rest assured if you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“If the truth be told I am no liar My life's been changed By my new air fryer My microwave is sulking My oven's on strike Because the kitchen appliance I really like Is my Tower air fryer It's all I need To do my cooking It's a winner indeed It bakes, it grills without much fuss It clearly is the one for us It's saving me money Takes up half the space It looks so neat in it's little place For every household it is a must It won't just sit there gathering dust I can guarantee and I will bet It'll be a purchase you won't regret So get to the shops Or buy one on line Because I'm certainly not going to lend you mine 🤣🤣 Penny Hunt 12/3/24”

Helpful Report

Posted 1 year ago

Hi Penny Wow !!!! What fantastic words about your Air Fryer - everyone at Tower HQ was delighted to read your poem Thanks for being such a great customer of Tower Keith - Group Customer Services Manager

Posted 1 year ago

“Rather disappointed in this. I've had Tower air fryer before, so was happy to buy this larger one. I find it very difficult yo read the icons on the machine. They are quite small and very dull, the back-light is just not bright enough. Because I find it very difficult to read I don't use it. Fir me it was a waste of money. Its just sat on the kitchen counter. I keep going back to it ftom time to time hoping I can get use to it but it hasn't happened in the past 4 months I've had it. So this model a 2600w dual basket air fryer model T17100 9liter is a no no.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments. It was disappointing to read how our very popular Air Fryer did not meet your expectations. In a bid to understand and resolve your enquiry one of our Customer Services Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The Microwave lasted only a few weeks then malfunctioned EVENTUALLY Tower said could replace it as not in stock They refunded the price nut not my postage not a lotvof money however it was there product that was faulty I think I should have been refunded the postage.”

Helpful Report

Posted 1 year ago

Hi Thanks for your very valuable comments I was sorry to read about the rare issue with your Microwave. As your parcel was delivered in working order there is no obligation to refund any postal charges after this time. One of our Customer Services Team will be in contact with you very soon to conclude your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“great fryer, cooks enough chips for 2 people, the filter works well and can easily be replaced with cut to size material available online, this is the third dff I have owned and by far the best, nice discount as well, thank you David@ tower,overall 10/10”

Helpful Report

Posted 1 year ago

Hi Johnnie Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your comments and hope you visit our website again very soon to check our fantastic range of products and accessories. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,629 reviews