Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,567 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering a pan set on January 1st, I am still waiting to have notification that it has dispatched. I contacted customer services on 6th January about my delivery address and they took until 11th January to reply. One week ago, miraculously the day after customer services got back to me, (12/01), I had a message from My Hermes to notify me that they were expecting my parcel and would update me when they received it. The website states 7 days for deliveries at the moment which is quite a long time compared to many places. However I’ve currently been waiting 13 working days and 19 days total. To say I am disappointed is an understatement, I wish I hadn’t come direct and instead bought from a third party, or a different manufacturer.”

Helpful Report

Posted 4 years ago

“We bought the Tower Bread Maker T11005 and received it in the post yesterday. After attempting 3 loaves, adjusting the recipes in the booklet as they were all under cooked, should have bought a Panasonic. I would not recommend this to anyone. Very disappointed. (Wouldn’t even give it one star)!”

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Posted 4 years ago

“Hi I am still waiting for Tower warehouse to get back to me but after 4 or more emails no response for them they are quick enough to take customers money and not email them about delivery or delays not one response from them not a happy customer I have now asked for a full refund but guess what still no reply will never buy from this company again”

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Posted 4 years ago

“I purchased a 14 litre Tower microwave on the 31 Dec not received my order I have emailed the company on numerous occasions but had no response from them I understand and appreciate there maybe a delay in deliveries due to the covid 19 but not to respond to my emails is really annoying I would now like a full refund please regards”

Helpful Report

Posted 4 years ago

Hi Rose, I am really sorry to hear this. We emailed out to highlight delays in the warehouse due to covid restrictions. All of this has slowed down responses as well which is not ideal. We do appreciate your patience in this situation. If you still wish to cancel your order, please email me on david.thompson-jones@rkwltd.com directly and I will personally look after you. DJ

Posted 4 years ago

“Tower bread makerT11003.recipes in leaflet rubbish does not tell which program to put them on 700g or 1000g.please help”

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Posted 4 years ago

“Ordered a week ago. Still not despatched. I would have gone elsewhere if I new you could not fulfil order. I would cancel but no response. Please avoid buying. I will contact bank for refund.”

Helpful Report

Posted 4 years ago

Hi Zoe, Really sorry about the delays. You should have received an email to highlight the delays due to the covid restrictions within the warehouse. If you email me directly on david.thompson-jones@rkwltd.com I will personally find out what is happening with your order or If you want to cancel and I can get that put into motion. Thanks for your patience. DJ

Posted 4 years ago

“I ordered it on 30th Dec and it still states processing. I have contacted them by email as their phones are not working, and they said it had been dispatched on 7th Jan but it's still processing online. I then contacted them again and they said they would find out from the warehouse what was happening. STILL NO CONCRETE UPDATE ON THE HELLS HAPPENING. They just keep saying they are experiencing delays due to Covid. I can understand a couple of days but it's now been 12 days which is unacceptable. There customer service is p*ss poor, in fact it's worse than that. I thought I was dealing with a reputable UK company not a tin pot Chinese outfit on Bangood. Disgusting.”

Helpful Report

Posted 4 years ago

“Had my pan set a few months and the lids have broken waste of time and money”

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Posted 4 years ago

“absolute con merchants. it states, extend your warranty, there is nowhere even to obtain a standard 12 month cover.”

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Posted 4 years ago

If you go to https://www.registermywarranty.co.uk/ and enter your details and order number, you will be get your warranty details.

Posted 4 years ago

“Ordered new pans over a week ago. Still says 'order processing'. Getting really hungry here.............”

Helpful Report

Posted 4 years ago

“Placed an order on 29th December (3341) have emailed for updates no response, quick to take money of customers but not correspond with, terrible customer service”

Helpful Report

Posted 4 years ago

Hi Tracy, we are currently experiencing delays in getting your orders out due to the restrictions we have to follow within the warehouse due to Covid. This is also impacting the client services team and their response times. I will forward your PO to the client services team and get them to email you. Thank you for the patience. DJ

Posted 4 years ago

“The service has been awful. I purchased a new toaster on the 31st December and I am still waiting for it to arrive. They have also taken two payments from my account and I have emailed them and yet to hear back. Service needs to improve.”

Helpful Report

Posted 4 years ago

Dear Mr Brown, I will chase client services for you about where the toaster is. There have been delays within the warehouse due to covid restrictions. I have also looked at the payment and the first payment was refunded and didn't leave your account and the second was successful. Thank you for your patience with this matter. DJ

Posted 4 years ago

“Placed order, money has been taken. Emails are not being answered and phone lines are closed. Terrible customer service!”

Helpful Report

Posted 4 years ago

Hi Mrs Jarman, I have just private messaged you requesting some details and will hopefully be able to update you. Thanks for your patience. DJ

Posted 4 years ago

“I have been waiting a week with no communication received. My order status constantly says Processing. I suggest everyone goes to Argos instead or orders from them at least you get it same or next day. These seem to have no clue despite being the manufacturer/supplier.”

Helpful Report

Posted 4 years ago

Hi, I have just sent you a private message - purely as I need personal details from you - and will try and help you. DJ

Posted 4 years ago

“Placed two orders over £100 on 2nd Jan, taken money but offices closed & no contact back from email to cancel order. Disgraceful taking money when can’t fulfil orders during pandemic”

Helpful Report

Posted 4 years ago

Hi, I have just sent your a private message for your personal details and order number to get this resolved for you. thanks. DJ

Posted 4 years ago

“Like other customers I placed an order on the 27th Dec. I had issues with the website. I finally placed the order and received confirmation and an order number and my c.card has been charged. On next working day del no further contact from tower. I've used the only option e.mail to contact cust services. Still waiting for a reply. I appreciate that things are not easy at the moment.all I want is honesty.”

Helpful Report

Posted 4 years ago

“Made an order on the 27th of December and still ain’t received it. Emailed numerous of times as apparently the offices are closed due to ‘covid’. Apparently one of the items are out of stock and offered a refund or wait until the 27th of February I’ve asked for a refund and no one is getting back to me yet again. Absolutely poor customer service they need to be more organised with dealing with customers if they not gonna open the phone lines!”

Helpful Report

Posted 4 years ago

“Cheap quality defective items. Tower delivered a kettle with a broken switch. I had to prove this with a video prior to being able to return. The replacement kettle had the box seal broken and on opening it was immediately obvious the rose colour was damaged on the handle. Asked for a refund and I had to prove purchase and asked if I'd used it even though I explained all this, then offered a discount! Why would I keep a damaged item? Unbelievable!”

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Posted 4 years ago

“Brought a tower indoor grill, was faulty from purchase. Contacted them but heard nothing back.. poor service!”

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Posted 4 years ago

“faulty product from brand new. Purchased from a reputable retailer the TOWER AIR FRYER T17061 and it would not even switch on You pretty much can't get any worse than that!”

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Posted 4 years ago

Tower is rated 4.2 based on 5,567 reviews