Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,564 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst Spoke to customer service I need a reciet I don’t have 1 Oh well we can’t help Find the reciet Not good enough now we need proof of the warranty that was registered there was no registration for warranty it just said 5years free warranty All I want is a working knife set as it’s broken for no reason after 2 years and it looks rubbish now & to be treated like this money making racket!!! My moaner broke 5 yrs warranty Contact them What’s the address Boom fixed and replaced Don’t buy from tower!!!”

Helpful Report

Posted 4 years ago

“Scam😤 Non stick frying pan gone after 2weeks became even stickier than a basic steel pan”

Helpful Report

Posted 4 years ago

“Don't recommend the tower saucepan. The inside comes away after 1st use and this company fails to take responsability if if it's still under guarantee.”

Helpful Report

Posted 4 years ago

“Faulty Kettle, have contacted customer service but to no avail, they expect me to return the item to the shop I purchased it from but I don't live in the area as I was just visiting. As the fault is with Tower I feel they should deliver a new one and collect the old one or advise where I can return it to nearer to where I live.”

Helpful Report

Posted 4 years ago

“I purchased a Tower kettle from you in May 2020 and it is broken. I have emailed countless times and all I get is auto responses and one actual response asking me to respond? How can I respond to nothing? It is two weeks now since I tried contacting you for a replacement and I cant get any sensible response. Your phone lines are closed and you dont respond to email. Filling in the warranty claim form just generates auto responses. I would advise anyone NOT to buy from this company”

Helpful Report

Posted 4 years ago

“I bought a rotating mesh frying basket two days ago and paid for next day delivery. I'm still waiting for it to be delivered. To date, I still haven't received a courtesy text or an email letting me know when I will be getting them. Customer Service isn't great as they haven't replied to any of my emails.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish. I order an air fryer over a week ago for next day delivery. Well I can tell you the chicken has grown feathers waiting for it to be delivered. Contacting Tower is a joke the phone number jsut tells you they can't answer the phone due to covid and the email says someone will get back to you. The live chat just tells you message sent they will get back to you. Well Covid does not seem to have stopped any other company from answering the phones. I have to complain before the product has even arrived. Customer service is rubbish”

Helpful Report

Posted 4 years ago

Jacqui, that is how we want yours chickens to be. I will get one of the team to contact you now on email (I don;t have your mobile). Thanks DJ

Posted 4 years ago

“BE careful purchasing products from this company. I purchased an Air Fryer which only lasted 6 months and used only a handful of times but the main problem came when I tried to arrange for it to be returned or refunded. I kept getting email after email saying the exact same thing and never answering my questions, 2 weeks later the same emails were still going back and forth so I gave up and have demanded a refund so I can purchase an Air Fryer from s company with good customer service and one that is willing to help when issues arise - unlike Tower! Extremely disappointed.”

Helpful Report

Posted 4 years ago

“Just bought a carpet washer Great It would be even better if I could register it but the problem is it does not recognise it after I put in all the information Hope the carpet washer works better than your warranty web site or this is going back to the shop”

Helpful Report

Posted 4 years ago

“the phenolic handles are not suitable for purpose, they break very easily if dropped by accident or knocked they more or less shatter, because it is so delicate. need stronger and sturdier materials.”

Helpful Report

Posted 4 years ago

“Very disappointed by electric knife and Tower customer service. Knife Supplied with cable 0.8m long which limits use and not 1.2m as specified. Customer Services say spec. is wrongly advertised - Appalling”

Helpful Report

Posted 4 years ago

“Cheap build quality. Cavaleta coffee machine simply does not work. If you want to spend hours fiddling about emptying the vessel refilling trying again etc. then buy a Tower. If you want a coffee buy a different brand. Also, how can the call centre STILL be closed due to covid. It's over a year. Your inability to take a call matches your inability to produce a decent quality product.”

Helpful Report

Posted 4 years ago

“Really disappointed and let down! I bought a Tower Ice Diamond 28cm Non Stick and after ONE weeks worth of use the coating is bubbling off and Tower will do nothing about it, saying I have used something abrasive on it which I definitely have not, unless silicon is abrasive. I feel totally let down and after spending over £200 on new saucepans I feel I have been robbed!”

Helpful Report

Posted 4 years ago

“Please do not buy Tower, they are very lightweight and the kettle broke within months. Customer service is a joke , they took a month to action then said we were outside the 6 month time frame and had some evidence of scale inside . Total rubbish I now have to buy all new kitchen Wear to have it matching.”

Helpful Report

Posted 4 years ago

“We bought a Tower 58ml bin in September 2029. When swiping to open the flap not only opened but flew off its hinge. I sent a request for help to Tower sending pictures and invoice. The response from Louise was shocking. Basically, nothing to do with us, made. Go back to your supplier. We have lots of Tower products at home. After this experience be assured I'll never buy Tower ever again.”

Helpful Report

Posted 4 years ago

“I ordered a basket for a air fryer 17021, but I have received the drawer that the basket fits into , I have sent an email notification to tower but I have received no reply.”

Helpful Report

Posted 4 years ago

“Where is the five year guarentee?”

Helpful Report

Posted 4 years ago

If you go to https://registermywarranty.co.uk/ and register your product, then you will get the 5 year warranty if it applies. I can not see what product you have bought.

Posted 4 years ago

“The 20inch frying pan is not suitable for my induction hob, even though it says it is suitable for all hobs. I will be reporting to trading standards, they can't advertise this when it's not true. I chose it as a birthday present and was so disappointed when I tried to use it.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Won’t buy a Tower product again. Slow cooker lid exploded after only owning it for 3 months and using maybe 6 times at most. Tower haven’t offered to replace or resolve the problem in what is clearly a defective and dangerous product.”

Helpful Report

Posted 4 years ago

“Over priced cheap tat!! Rubbish products Awful customer service Hoover we ordered didn't even turn on ! Had to send proof of this and battle for a refund! Reviews on various sites say it all 1 star after 1 star ! Stay clear don't order rubbish cheap company not covered by fca no compensation given for forfeiting cost of another vacuum in between terrible returns process ! Was like pulling teeth ! If no star was available I'd use that !!”

Helpful Report

Posted 4 years ago

Tower is rated 4.2 based on 5,564 reviews