Cheap quality defective items.
Tower delivered a kettle with a broken switch. I had to prove this with a video prior to being able to return.
The replacement kettle had the box seal broken and on opening it was immediately obvious the rose colour was damaged on the handle. Asked for a refund and I had to prove purchase and asked if I'd used it even though I explained all this, then offered a discount! Why would I keep a damaged item?
Unbelievable!
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