Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,565 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“...bought a Tower Rose Floor Steam cleaner...it's awful !Quality is not good...took awhile to dispense steam (even with near boiling water)does clean floors very well...I have tiled floors so should glide easily but doesn't.. kept leaking excess water and the cloth didn't stay on well. Really disappointed.”

Helpful Report

Posted 4 years ago

“orrendous customer service Horrendous customer service. Purchased a set of ceramic pans including 3 fry pans. These came with an extended guarantee. I expected the cream colour surface to discolour, but then everything started to stick really badly. I contacted them and weeks later they eventually got back to me and after exchanging emails back and forth they tell me I have not “conditioned” the pans regularly and basically it’s misuse. They refused to answer my question of why they would feel their product would need an extended warranty, and why they would not accept responsibility. They have just kept saying that the surface over time wears. But there is still another 3 years on the guarantee and the pans are useless! Will never buy their products again....,”

Helpful Report

Posted 4 years ago

“Bought Tower Marble Coated Non-Stick Frying Pan - 32cm,very disappointed,even fry egg,it sticks to pan badly,need scrap hard to clean the pan,absolutely a rubish,never buy again.”

Helpful Report

Posted 4 years ago

“I have 7 Tower induction pans which I absolutely love but sadly my 8th pan does not work I advised tower of this but they will not exchange it even thou it is new & does not work!!!!! Never ever dealt with anyone so unhelpful”

Helpful Report

Posted 4 years ago

“The website for trying to extended warranty is absolutely useless. Spent over half an hour for a very straightforward quick question fill in form and I am not an idiot very frustrated now! When I use the tower air fryer not even going to try and give a review. I will lose the will to live.”

Helpful Report

Posted 4 years ago

“You did not recognise the model no. of the item of your own brand.”

Helpful Report

Posted 4 years ago

“I ordered a salad spinner & mandoline on 25th July & it didn't arrive until 17th August. On opening it was damaged & I immediately sent an email advising Tower followed by a second email re returning item & requesting a full refund. It is now the 10th of September & despite my sending this company numerous emails, they have not responded to my complaint or given me a refund. I suggest you take their claim of Queries resolved in under an hour with a pinch of salt, I've been waiting for two months to return item & get a refund.”

Helpful Report

Posted 4 years ago

“I have had an air fryer before and it made excellent home made chips just bought this one and the chips are dry burnt and generally disgusting I am so disappointed have tried lowering the temperature shaking every few minutes still the same result don’t buy!! No instruction manual so don’t know what it can do just temps and times on the top of the machine which if the chips are anything to go by are rubbish”

Helpful Report

Posted 5 years ago

“I purchased a salad spinner in April but unfortunately when using it for the first time the little pin which holds the mechanism in place to enable spinning came out when I tried to use it. I did email Tower on two occasions but have not had a reply.”

Helpful Report

Posted 5 years ago

“Received as a present a new black toaster an kettle for our new kitchen an within a month toaster was broke in one side an kettle started to leak after two months an both very an tower pass the blame never buying again from Either”

Helpful Report

Posted 5 years ago

“Unfortunately my pressure cooker after a year of use already developed a crack! I got in touch with Tower via email and they refused to help despite the promised 10 year guarantee. I bought a pressure cooker from Tower as they are a reputable company with guarantee. A bit disappointed, I just wanted the crack to be repaired as the pressure cooker did it’s job quite well before it developed a crack where the steam leaves. As a gesture of goodwill they said throw it away and well give you 20% off (full price over 20£ items excluding spare parts). Goodwill would’ve been to just repair the crack.. What use is the 20%? Wouldn’t buy from here after that experience :( awful, incompetent staff who get the details wrong. Took ages to get back to me as well, probably to make sure I’m massively out the standard 1 year window of guarantee.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“purchased a 6 Ltr S/S Pressure Cooker in Feb 2019, registered it & qualified for free extended warranty. In April this year it was dropped accidentally and the body handle completely shattered, rendering it useless even though the pot is completely unscathed. I was told that accidental damage is not covered under the warranty and was offered a discount on any range of Tower purchased through them. I requested a replacement handle but was told to check on Amazon or Ebay, not sure why as Tower apparantly don't supply any spares of this kind. I have searched the internet but there's nothing. What a complete waste of my time, I have an intact, pressure pot without what could have been a simple replacement, in this present time when we are encouraged to recycle and are steering away from a 'throw away society'. It's not acceptable for the health of the planet to discard a pressure cooker because a spare handle is not available, an important issue that should be addressed. My request for their policy on 'EU right to repair' as we should have access to all spare parts, have been ignored which is completely unprofessional. My experience is not a good one and after 20 years plus of being a customer with Tower, I will now be going elsewhere, to their competitors for future purchases.”

Helpful Report

Posted 5 years ago

“Worst web site ever trying for a week to up date my guarantee gave up no more tower products for me I'll stick with my one year guarantee please don't respond to this notice I just gave up regards”

Helpful Report

Posted 5 years ago

“still waiting for over 4 months for a replacement pressure cooker (for recalled model) & now I have ordered a coffee maker which is supposedly in stock & usually dispatched within 24 hours, but I cant find out a what is happening no one can tell me about despatch etc, should have know better than to order again from Tower.”

Helpful Report

Posted 5 years ago

Dear. Mr. Aikman, We do sincerely understand your disappointment however Having checked your order, your order for a Coffee Maker was dispatched on 29/04/2020 and has been passed to our courier. We can only sincerely apologise for the delay however please kindly note that whilst our warehouse is still operational it is only operational at a significantly reduced capacity for the health and safety of our staff members. We wish you all the very best. Tower Customer Care

Posted 5 years ago

“Extremely poor quality. Since we bought it it was very nice for a few weeks and then it’s like some sort of surface has rinsed off. This is the result I get using after 6 weeks usage. Terrible...”

Helpful Report

Posted 5 years ago

“Bought cerastone 2ocm frying pan absolutely awful everything sticks to it, should have just bought a cheap one probably work better, money wasted”

Helpful Report

Posted 5 years ago

“Bought Cerastone 20cm Frying pan and the same is faulty . My induction hob is not detecting it. All other 15 pots and pans in my household are easily detected as soon i place it. Rude customer care representative not willing to understand it could be manufacturing fault. Its a sham company and selling bogus products and warranty.”

Helpful Report

Posted 5 years ago

“Bought tower T11002 bread maker, registered item for warranty, 16 months later it became faulty ( one of the fermenting processes stopped working ), contacted Tower and they claim they have no record of my registration!!! And are not prepared to do anything about it!! Bread maker now ready for tip and I will never buy from Tower again, not recommend Tower products......no after sales care.”

Helpful Report

Posted 5 years ago

“The WORST customer service ever. Cheap quality and poor products.”

Helpful Report

Posted 5 years ago

Tower is rated 4.2 based on 5,565 reviews