Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,001 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,001 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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161

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered a iron on the 22nd money has been paid i have no delivery date in my email have emailed 3 times no reply qould be nice for a update as to when yr items are goin to arrive would not buy from these again”

Helpful Report

Posted 5 months ago

Hi Nicola, Many thanks for your review regarding the refund of your recent purchase. When a customer contacts our Customer Services Team we always provide an acknowledgement of safe receipt of a message as well as providing timescales of when a customer can expect a response from us. In addition we also make a polite request not to send duplicate messages during this time as it impacts on our effectiveness to resolve your enquiry in the shortest possible time. From the multiple messages you have sent I can confirm we remain within the timescales to respond to your enquiry and we have requested additional information from you to assist with the resolution of your enquiry. It only leaves me to apologise for any perceived shortfall in service you feel you have encountered. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Just bought dual basket air fryer (model no. T17144) I am trying to register item online and have went to the suggested email address as instructed. I enter model no. In first box but in the list of air fryers my model is not listed!!!! Help! 😁”

Helpful Report

Posted 5 months ago

Hello Graeme, Thanks for your kind words about your Air Fryer. I was sorry to learn about the difficulty you experienced with registering your products warranty. Rest assured one of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Best Buy this year. Really happy with my new Air Fryer”

Helpful Report

Posted 6 months ago

Hi Michael, We were delighted to read your 5 star comments about your Tower Air Fryer. Everyone at Tower HQ appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“My appliance broke down after 11 months with a 3 year guarantee, contacted Tower, spoke to a human every time I called, polite, professional, friendly, I provided the evidence, replacement on it's way. This is the way to treat customers.”

Helpful Report

Posted 6 months ago

Hello Dave Many thanks for taking the time to leave your wonderful comments about your recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations. The whole team were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 6 months ago

“Website was so easy to navigate and fab range of products. The delivery was so quick and I can't think of anything negative! Will definitely buy again.”

Helpful Report

Posted 6 months ago

Hello Sarah, Many thanks for taking the time to leave your comments about your recent positive order experience from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Purchased a Tower Generator Steam Iron. There not cheap!! May have had it couple of years, not the sort of item I keep the receipt for. The other day whilst ironing I placed the hot iron on the stand which is what you are supposed to do whilst I folded my duvet cover and put it away. Went back to the iron to do some more ironing and could smell burning, lo and behold the iron had "melted" the base unit. The next day although turning on it wouldn't heat up. Meanwhile I contacted Tower to see if they could throw any light on what might have happened. Despite emails back and forth it was mainly some silly person keep asking me for the warranty or the receipt when I had informed her from day one that it wasn't under guarantee. The one thing she did say was that it was normal procedure for a person to place the hot iron on the stand and it shouldn't have caused me any problems. Now they are just ignoring me. Wont buy one of there irons again!! Ps, it wont allow pictures.”

Helpful Report

Posted 6 months ago

Hello David, I was sorry to read your review about the fault with your Tower Generator Steam Iron as well as your comments that our efforts to understand and resolve your enquiry were unsatisfactory to you. Here at Tower our trained Customer Services Advisors always endeavour to obtain as much information as possible to help our customers with their enquiry. I'm sure will appreciate how difficult it is to throw any light on how a fault may have happened without actually viewing and inspecting your product. I was pleased to learn your enquiry has been resolved with a replacement Iron being arranged for you. It only leaves me to offer my personal and sincere apologies for any perceived shortfall in the service you have received. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Tower Cerastone T81276 Forged 5 Piece Pan Set I purchased this set from Amazon and I received on 15th July this year. The coating on the 20cm pan has started to come off between the two rivets which hold the handle in place . The set comes with one year warranty which can be ,and has been , extended to 5 years. So I contacted Tower by email and phone . I admitted that I might have put the pan in the dishwasher a couple of time in the last three months . The lady at Tower customer services stated therefore the warranty is null and void . I have had this pan for three months and the coating is coming off. The paper work from Tower says DISHWASHER SUITABLE . But admittedly is does then go on to say that using a dishwasher may impact the life time of the pan . But no where does it say DO NOT use a dishwasher . But it does say DO NOT 5 times on the same page. I believe it should say DO NOT put in the dishwasher as this will make your warranty null and void . On the Amazon web page for this product as of this morning it says DISHWASHER SAFE: The non-stick ceramic coating prevents food from sticking to the surface, and this pan set is dishwasher safe for an even easier clean after cooking. It also says A BRAND YOU CAN TRUST: I don’t think so anymore . I am total unhappy about the poor performance of this product. I believe I have not been clear guidance by either Tower or Amazon on how this product should be cleaned. In fact if it said DONOT PLACE IN THE DISHWASHER . I would not have bought the product . Ps when I attach a photo I appear unable to submit my review , that’s curious don’t you think”

Helpful Report

Posted 6 months ago

“Item just as described prompt service and a good price”

Helpful Report

Posted 7 months ago

Hi Ian, Many thanks for your 5 star comments. I was delighted to read your Tower product was as expected - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“I will tell you how they made me unhappy. Quality of the grill plates in the air fryer model no T17088 is sub standard. The non stick coating has peeled off after use on only 3 occasions. Washing instructions followed to the letter. What a pity Tower do not have quality control by producing this simple part in the UK rather than China.”

Helpful Report

Posted 7 months ago

“My airfryer got faulty. Customer support did not respond under an hour as stated in here. Been 4 days from first email (5 emails by now) and no respond. Been just 58 days since purchase.”

Helpful Report

Posted 7 months ago

Hi Many thanks for your valuable comments about the issue with your Air Fryer. Here at Tower we readily welcome our customers comments which allow us to review our products and services as part of our Continuous Improvement Strategy. Having reviewed your communication I can firstly confirm that the response timescales quoted against our website are incorrect - we have escalated this to our IT Partners. When a customer does contact our Customer Services Team we do acknowledge their communication as well as providing details of the timescales as to when a response can be expected. We also make a polite request not to send duplicate messages. You received this message after your first communication with us. I was pleased to learn one of my Customer Services Team has contacted you within these timescales to open up an investigation into your enquiry and ultimately resolve everything for you. It only leaves me to apologise for the misunderstanding shown on our website. Regards Keith - Group Customer Services Manager.

Posted 7 months ago

“Ring to ask for lower duct for tower FlPRO 29-6V as still under warranty and was told they don't to spair part for any of these models as health and safety prevent them selling same,told the lady in question that all the vacuum Co are selling same, I just want to purchase a lower duct that match my cordless Tower FlPRO 29.6V, which I have to say has fantastic suction great hoover all round once again response sorry we don't sell parts for them. Really disappointed Irish customer”

Helpful Report

Posted 7 months ago

Hi Many thanks for your comments regarding your recent contact with Tower Customer Services. Sadly from the information left against your review and the associated email address we are unable to trace or match any previous contact from you. As a result one of my Leadership team will be contacting you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any perceived shortfall in the service you have received. Keith - Group Customer Services Manager

Posted 7 months ago

“I love using this technology ,its so easy to use ,and also cooks to hight quality, when you have a busy and just you need to cook quick ,this is the job ,well done thanks.”

Helpful Report

Posted 7 months ago

Hi Gary Many thanks for taking the time to leave your comments about your Tower product. Everyone here at Tower HQ appreciated your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Very impressed with the selection of items. Good quality.”

Helpful Report

Posted 7 months ago

Hi Brenda, Many thanks for your 5 star comments and for being a great customer of Tower. We hope you visit our website again soon to see our fantastic range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“I only had my air fryer 13 months & it stopped working, contacted customer services & they were fantastic, i had extended my waranty when i first bought it. it took 3 days from start to finish to receive a brand new one (even better they had upgraded it to the latest one as they didn't have mine in stock so was so happy). I would give 10 stars if i could because they were so lovely to me as i am registered disabled i though it would be stressful for me & it wasn't at all. Thank you Tower for caring :)”

Helpful Report

Posted 7 months ago

Hi Debbie, Many thanks for your wonderful comments - and your 10 stars !!! Here at Tower we always place our customers at the forefront of everything we do. We understand on rare occasions things may break and when they do we always act swiftly to ensure our customers enquiries are fully resolved. With our best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Great product and a great price.used it for the first time today. Thanks tower.”

Helpful Report

Posted 8 months ago

Hi Thanks go to you for your valuable order and kind words about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Over the past 12 months I have had to buy 2 Tower Vortx Vizion 7L Digital Air Fryer Black Digital. After a few months both had the same fault where the internal light stopped working. Both times I went through the warranty process and both times Tower said that the warranty didn’t cover this fault, so the warranty isn’t worth the paper it’s written on and Tower customer service is appalling. Don’t waste your money and buy a different brand of air fryer”

Helpful Report

Posted 9 months ago

Hi Many thanks for taking the time to leave your comments about your Air Fryers. Here at Tower we readily welcome our customers comments as this allows us to review our processes and products as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. Having reviewed all communications between yourself and Tower It was surprising to read your comments about the warranty not covering the fault and that the warranty isn't worth the paper it is written on. Our products are supported by a robust warranty scheme and indeed a faulty light is covered within your warranty. Your products were purchased via a 3rd party retailer who under the Consumer Rights Act 2015 hold the responsibility of your warranty for the first 12 months after purchase. On both occasions we have referred you back to the retailer to resolve your enquiry. It only leaves me to apologise for any perceived shortcomings you may have about our warranty process. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Extremely frustrating and disappointing experience. I never received my item nor refund,post multiple follow ups even after 20+ days post my order . Would never recommend or purchase anything again from Tower.”

Helpful Report

Posted 9 months ago

Hi Many thanks for your valuable comments about the delivery experience of your recent order. I was sorry to read your experience was not a smooth one with the delays you encountered. Rest assured we hold strong relationships with our courier partners and your experience will be addressed with them. I was delighted to learn one of my leadership team have reached out to you and have arranged for a replacement product to be dispatched to you. It only leaves me to sincerely apologise the the inconvenience caused. Keith - Group Customer Services Manager

Posted 9 months ago

“Great value for money, works perfectly. Cannot fault it, highly recommend this as an option.”

Helpful Report

Posted 9 months ago

Hi Daniel, Thanks for your comments and 5-star review. It's great to hear how much you are enjoying your new purchase. Please don't hesitate to contact our Customer Support Team if there is anything we can help with. Best Wishes Tower

Posted 9 months ago

“This is the best vacuum cleaner I’ve ever purchased. Lightweight and easy to use with plenty of useful attachments. The pet hair brush has been invaluable”

Helpful Report

Posted 1 year ago

Hello Vince, We were delighted to read your 5 star comments about your Tower Vacuum Cleaner. Thanks for choosing Tower for your valuable purchase which is greatly appreciated by everyone here. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Price and a well none name”

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Posted 1 year ago

Hi Thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,001 reviews