Tower Cerastone T81276 Forged 5 Piece Pan Set
I purchased this set from Amazon and I received on 15th July this year.
The coating on the 20cm pan has started to come off between the two rivets which hold the handle in place .
The set comes with one year warranty which can be ,and has been , extended to 5 years.
So I contacted Tower by email and phone .
I admitted that I might have put the pan in the dishwasher a couple of time in the last three months .
The lady at Tower customer services stated therefore the warranty is null and void .
I have had this pan for three months and the coating is coming off.
The paper work from Tower says
DISHWASHER SUITABLE .
But admittedly is does then go on to say that using a dishwasher may impact the life time of the pan .
But no where does it say
DO NOT use a dishwasher .
But it does say DO NOT 5 times on the same page.
I believe it should say DO NOT put in the dishwasher as this will make your warranty null and void .
On the Amazon web page for this product as of this morning it says
DISHWASHER SAFE: The non-stick ceramic coating prevents food from sticking to the surface, and this pan set is dishwasher safe for an even easier clean after cooking.
It also says A BRAND YOU CAN TRUST:
I don’t think so anymore .
I am total unhappy about the poor performance of this product.
I believe I have not been clear guidance by either Tower or Amazon on how this product should be cleaned.
In fact if it said DONOT PLACE IN THE DISHWASHER .
I would not have bought the product .
Ps when I attach a photo I appear unable to submit my review , that’s curious don’t you think
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.