Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 9,485 Reviews

96 %

of reviewers recommend Top Furniture

4.8

Based on 9,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 28th September 2026

9292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality furniture. It took us quite a long time to find the oak sideboards that we wanted to closely match our other finishings - then we found Top Furniture. We have to say, we are very pleased with the quality, service and delivery. You never really know when buying online - this order has exceeded our expectations. We had to wait a short while for one unit to come back into stock, not an issue as it allowed me to complete the decorating and get a new carpet laid. We were kept informed. Delivery was made early in the day as promised. The delivery guys were very polite and professional, respecting the new carpet extra by removing shoes. They unpacked both items and ensured we were happy before leaving with all the cardboard. Well pleased...we will be placing other orders I am sure.”

Top Furniture 5 star review on 23rd February 2026

Helpful Report

Posted 7 months ago

Dear David, Thank you for your wonderful 5* review. We’re thrilled you’re pleased with the quality, service and delivery, and that the wait for the unit back in stock worked out for you. We appreciate your kind words and look forward to serving you again. Kind regards, Team Top Furniture

Posted 7 months ago

“From speaking with Michelle with my enquiry to my delivery by Rob and Cai, I could not fault the service I have received from Top Furniture”

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(Uttoxeter, Staffordshire) - Posted 7 months ago

“Beautiful furniture, couldn’t be more happy”

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(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Karl Thank you for your 5* review. We’re thrilled you’re happy with the beautiful furniture. We appreciate your support and look forward to serving you again. Kind regards Top Furniture Customer Support Team Kind regards, Top Furniture Customer Support Team

Posted 7 months ago

“I've bought 3 pieces of furniture from Top furniture and have been really pleased with the quality and delivery time and good price.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Kathleen Thank you for your 5* review. We’re thrilled to hear you’re pleased with the quality, delivery time, and price of your furniture from Top Furniture. We appreciate your support and look forward to serving you again. Kind regards Team Top Furniture Kind regards, Team Top Furniture

Posted 7 months ago

“We ordered a slightly smaller dining table that extends for up 6 people it was delivered recently and we are really pleased with it and the extension is so easy just pull it out it’s ver good quality and easy to set up.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Christine, Thank you for your 5* review. We’re thrilled you’re pleased with the dining table and that the extension is easy to use. We appreciate your support and look forward to serving you again. Kind regards, Top Furniture Customer Support Team

Posted 7 months ago

“I bought the Toulouse tall bookcase and the small TV unit in white. They are beautiful. I had a small issue with the TV unit upon delivery. Customer service was amazing and it was sorted immediately.”

Top Furniture 5 star review on 21st February 2026

Helpful Report

Posted 7 months ago

Dear Linda, Thank you for your 5* review. We’re delighted you love the Toulouse tall bookcase and the small TV unit, and glad our customer service could sort the delivery issue quickly. We truly appreciate your support and look forward to serving you again. Kind regards, Team Top Furniture

Posted 7 months ago

“I ordered the Farmhouse Country Oak bedroom furniture at the beginning of January 2026. Unfortunately I had to wait until 17th Feb for it ALL to be delivered. This was due to some items being out of stock at the time of ordering, but understandable as I had ordered 11 items of furniture. This furniture is to go in my new bedroom, which is a loft conversion that the previous owner of my bungalow did, but not to regulations. In the 5 years I have been here I have not been able to use this room & have spent the last year, & almost all my savings, getting the room corrected to meet regulations & to become my bedroom - including construction, plastering, plumbing, electrics, decorating, carpeting etc. I am also on my own with some non obvious disabilities. So when ordering this furniture in the sale, it looked beautiful, there was everything I wanted & all matching. Online reviews had mostly given 5 stars & very positive comments, especially delivery men. I was so excited, especially after a stressful last 12mths, & really looking forward to get the furniture & 1 step closer to eventually moving into the bedroom. I was also so pleased when I learnt that everything would come together. PROS: * All staff that I spoke to at Top Furniture were very helpful & friendly. * Small free furniture samples can be ordered. * Ordering the furniture online was easy & straightforward. * I was able to add to my order before delivery. * 5 star online reviews were encouraging. * Most furniture comes pre-assembled. * The furniture comes well packaged, which is reassuring for minimal damage risk during transit. * The delivery driver calls/texts on the day with an ETA. * The furniture is sturdy, fairly well made & looks beautiful. CONS: * The free samples came with sticky labels covering them which were really hard to get off & took the finish off the oak wood - so not a true likeness. * Not complaining that the furniture was well protected in all the packaging, but I am on my own with no help & it took me 9hrs to unpack 9 boxes. I was exhausted & in pain. * Although the furniture is sturdy the backs & underneath are quite rough. DELIVERY: I had a very bad experience with my delivery. I do not know the 2 delivery men's names only that one was Stewart, but I don't know which one. Delivery man 1 (DM1) initially came to my door & quite brightly asked which room I would like them to deliver my furniture. I then asked him if they could please take it to my upstairs room & invited him to come & see where I would like it to go before they brought the boxes in (12). I also asked him if the bottom of his shoes were OK as it was a brand new carpet up the stairs & in the room. DM1 briefly looked at the bottom of his shoes & said that they were OK. After this I explained that I was on my own, with no help, & had just spent the last year & tens of thousands of pounds putting this room right & that everything was brand new. I also politely asked if they could be mindful of this, especially the 2 wall lights on my stairs. After this DM1's attitude changed, he would only go as far as the bottom of the stairs to look, not even upstairs, & very negatively said 'No, there's no way we're going to get everything up there, we might get a couple of the smaller boxes up but definitely not the rest!' I politely suggested to him that please could they bring everything into the house & then go from there with trying to get everything up into the room. I then overheard him outside complaining to delivery man 2 (DM2) about me, his words were 'She's just told me she's spent tens of thousands of pounds putting this room right & now she wants us to take all these boxes up there!' Hearing this upset me, but I didn't say anything. DM2 seemed a very pleasant, considerate, friendly man who tried to be helpful & understanding but I sensed he was restricted by whatever DM1 dictated. DM1 became unfriendly, negative, unhelpful, no compassion or understanding & no respect especially for my brand new carpet! His shoes were not clean & he left several dirty foot prints at the bottom & on my stairs! He made no acknowledgement of this, although it was obvious, never mind an apology or offer to clean it! It took me over half an hour to clean the carpet after they left! The last 2 boxes were large ones, one being the assembled dressing table. DM2 politely & sympathetically told me that they would not be able to get these boxes up the stairs. I then suggested to him that if I unpacked the boxes could they then please try & get them up the stairs for me? Before DM2 could reply to me DM1 patronisingly & abruptly said 'No, there's no way we can get them up here, & we're not allowed to move furniture when it's unpacked!' DM2 looked at me, rolled his eyes & then suggested ways I could try & get the furniture upstairs if I was able to find someone to do it for me. DM1 just seemed to want me to arrange to return it! DM1 has badly let Top Furniture & it's reputation down. This man has no consideration, no understanding or helpfulness about him, he was very negative, abrupt & patronising. It was as if he had expected to do very little, he wasn't particularly polite & he definitely had no respect for the fact that I had just had a brand new carpet put down! On the other hand, DM2 is a credit to Top Furniture - he was friendly, polite, understanding, tried to be as helpful & sympathetic as he could be. I am very upset with how this delivery went when I was so excited & really looking forward to getting this furniture, it meant one step closer to moving into my new bedroom after 5 years of not being able to use the room. Unfortunately, because of DM1, I have had to rate 3 stars (I was expecting to rate 5). I was also going to tip both men £20 each, but again because of DM1 neither of them got anything - which is a shame for DM2. I also still have the dressing table stored in my living room & the other large box in my hall until I can/ if I can find 2 people to take them upstairs for me. RECOMMENDATIONS: * Please do not put sticky labels over samples. * ALL delivery drivers to have a positive, friendly, helpful, compassionate & understanding attitude - especially to customers who live on their own without help, the elderly & the disabled. * Supply delivery drivers with non slip over shoes, & for them to have respect for people's homes. * Consider offering an unpacking service, especially for those that live on their own without help, the elderly & the disabled. Unfortunately it has taken me several days to write this review as on 17th Feb (delivery day) it took me all day, on my own & until late at night to unpack most of the boxes & deal with other things. The following day it had taken it out of me - I was unwell & in pain. Yesterday & today have been the anniversary of my late father passing away.”

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Posted 7 months ago

“Beautiful furniture Top quality Excellent service Delivery men were on time Very helpful and placed my furniture where I wanted it I would highly recommend this company”

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Posted 7 months ago

“Good quality and well built table.”

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(Uttoxeter, Staffordshire) - Posted 7 months ago

“Great set of bedroom draws delivered by friendly delivery men very helpful and on time!”

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(Uttoxeter, Staffordshire) - Posted 7 months ago

“Absolutely love my chest of draws .looks exactly like picture and delivery drivers excellent even taking them upstairs for me would definitely shop with tops furniture again”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Vera Thank you for your 5* review. We’re thrilled you’re happy with the chest of drawers and it is everything you were expecting. It’s great to hear the delivery team were excellent and so helpful. We appreciate your kind support and look forward to serving you again. Kind regards Top Furniture Customer Support Team

Posted 7 months ago

“My husband has Parkinson's so I wanted a sturdy chair with arms that was already made. I thought a Carver chair would be the answer, but they're not easy to find and lots of dining room chairs are sold in pairs. I wanted just 1 chair for the bedroom. This fits the bill perfectly. He is now able to get up out of the chair straight away and in one move. The chair is very comfortable and absolutely solid. My husband loves it so I am really pleased. Thank you, Top Furniture.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Susan Thank you for your 5* review. We’re thrilled the chair meets your needs and that it provides safe, comfortable support for your husband. It’s wonderful to hear it’s solid and easy for him to use. We appreciate your kind feedback and hope you will consider us for any future furniture needs. Kind regards Top Furniture Customer Support Team

Posted 7 months ago

“Chest of draws and bedside tables. Great price and the quality is excellent. Andy and Scott the delivery drivers went above and beyond carrying them into the bedroom. Very pleased.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Catherine Thank you for your 5* review. We’re delighted you’re pleased with the chest of drawers and bedside tables, and that you found great value with the quality. It’s wonderful to hear Andy and Scott provided such helpful delivery service. We appreciate your kind support and look forward to serving you again. Kind regards Top Furniture Customer Support Team

Posted 7 months ago

“I am very pleased with the Toulouse white coffee table. It meets expectations and is a lovely piece of furniture. I will be ordering more! It was packaged really well too which is alway a bonus. Thank you!”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Diane, Thank you for your 5* review. We’re thrilled you’re pleased with the Toulouse white coffee table, that it meets your expectations, and that you’re planning to order more. We’re glad it was packaged well too. We appreciate your kind feedback and look forward to serving you again. Kind regards, Team Top Furniture

Posted 7 months ago

“Nice furniture and very happy with table and bench we had delivered, lost a point on delivery being over the stated time but would use again”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Andy, Thank you for your review. We’re glad you’re happy with the table and bench. We’re sorry the delivery was over the stated time, and we appreciate your feedback. We look forward to serving you again. Kind regards, Team Top Furniture

Posted 7 months ago

“Beautiful furniture! Lovely colour and finish. Sturdy and very well made.”

Top Furniture 5 star review on 17th February 2026

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Sarah, Thank you for your 5* review. We’re delighted you love the furniture, the colour and finish, and that it’s sturdy and well made. We appreciate your kind words and look forward to serving you again. Kind regards, Team Top Furniture

Posted 7 months ago

“Love my laundry box, it looks great in my bedroom”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Susan, Thank you for your 5* review. We’re thrilled you love the laundry box and that it looks great in your bedroom. We appreciate your kind feedback and hope to serve you again soon. Kind regards, Team Top Furniture

Posted 7 months ago

“Had quite a few things from Top Furniture, excellent quality and delivery was spot on, will definitely be shopping there soon.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Allison, Thank you for your 5* review. We’re thrilled you’re happy with the quality and that delivery was spot on. We look forward to serving you again soon. Kind regards, Team Top Furniture

Posted 7 months ago

“Really pleased with our oak kitchen stools. Communication with the company has been very good from ordering to delivery”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Linda, Thank you for your 5* review. We’re delighted to hear you’re pleased with the oak kitchen stools and that our communication from ordering to delivery met your expectations. Kind regards, Team Top Furniture

Posted 7 months ago

“We had been so pleased with the oak kitchen stools we purchased from here many years ago that we have replaced them with exactly the same stools. The old ones have served us very well and been sat on multiple times a day for years. However they had finally began to show signs of wear. So we decided to replace them with new.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

Dear Robert, Thank you for your 5* review. We’re delighted you’re happy with the oak kitchen stools and that they’ve served you well for so long, and that you’ve chosen to replace them with the same stools. We appreciate your kind feedback. Kind regards, Team Top Furniture

Posted 7 months ago

Top Furniture is rated 4.8 based on 9,485 reviews