Top Furniture Reviews

4.89 Rating 2,682 Reviews
B
Happiness Grade
Read Top Furniture Reviews

About Top Furniture:

Home furniture retailer specialising in oak furniture products for the living room, dining room, kitchen and bedroom.

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,

Top Furniture have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

96.52%
Industry Average
Great product. great price.
- Chris Bradshaw
So far I’m really pleased with the bed and wardrobe we purchased. Great quality and really easy to assemble. Reasonable price too.
- Hannah Moore
Top quality furniture at a reasonable price ,thank you
- Garry Brown
A

Delivery - Fast

96.19%
Industry Average
Very yellow for Oak, and long delivery time, blamed on Covid of course.
- Deborah Cruse
Good quality chairs & fast delivery.
- Janice Shipway
Although a longer delivery time due to Covid lockdown and the shelf unit arrived without one of the movable shelves, the extra shelf was air-freighted and courier delivered in ten days. The customer service staff were very helpful. Now I have the whole package it looks wonderful.
- Keith Brown
D
50.00%
Industry Average
also the company say returns are only acceptable in the original packaging, well it's impossible to remove the items from the packaging without cutting the boxes as the items are extreemly large and heavy.
- Derek R Saunders
Initially refused free returns until I lodged the issue with PayPal.
- Chris Hewer
E

Refunds - Difficult

40.00%
Industry Average
No refund given for the assembly service that had been purchased but not provided.
- Phill
They offer a 7 day no quibble money back guarantee. I'm struggling to get a refund. The furniture is of very poor quality
- Sandha Robertson
Also threatened to refund less if any damage to the packaging! Then they wouldn’t arrange collection until further forced to by PayPal.
- Chris Hewer
99.05%
Industry Average
Everything about this purchase is just top class. A very prompt service, well delivered following ‘social distancing’ guidelines. The item we purchased is absolutely lovely and receiving lots of favourable comments. Definitely recommend Top Furniture from this experience.
- John Monckton
Great service, high quality and quick replies to any queries! Would highly recommend
- Jean Bloxhsn
Although a longer delivery time due to Covid lockdown and the shelf unit arrived without one of the movable shelves, the extra shelf was air-freighted and courier delivered in ten days. The customer service staff were very helpful. Now I have the whole package it looks wonderful.
- Keith Brown