Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 8,247 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 8,247 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 2nd July 2025

Jan Chadwick

Yvonne

Jan Chadwick

Yvonne

Top Furniture 5 star review on 29th June 2025

Derek

8585

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience. My partner bought a Country Oak 80cm table for the kitchen. Very disappointed with the quality as the top dents and scratches very easily. And if sitting with the,window behind you they are really noticeable. I have,queried whether it is actually Oak, but from reading other reviews it would appear to be Oak veneer which explains a lot in respect of quality. Customer service can't help as damage needs to be reported on delivery and are not responsible for wear and tear; i accept if it was normal wear and tear but it seems it rakes very little to dent or sceatch it. In fact the sceatch was from a very short finger nail thst xame into contact with the table surface when pucking up a spoon...so we now have a table that by Christmas will look really tat and we hate. Wasted our money.”

Helpful Report

Posted 2 weeks ago

“My wardrobe was delivered with a crack all the way down the base. It has been two weeks since order and no replacement has been made yet. I have three very large and heavy boxes in my hallway which are a hazard to my toddler. No compensation has been made. I would not shop again at Top Furniture.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 weeks ago

Dear Eponine Once again, we apologise for the accidental damage to your item, and rest assured that as discussed and agreed in under 48hrs following your initial contact with us on the 05/06/25, we are in the process of resolving this matter for you as swiftly as possible. We endeavour to resolve all matters in a fast and satisfactory manner as soon as we are made aware of any issue, and we are sorry for any inconvenience and disappointment caused by this. Kind regards Top Furniture Customer Support Team

Posted 3 weeks ago

“Delivery took over 3 month's, payment made on the day it was purchased. Never again.”

Helpful Report

Posted 2 months ago

“Ordered three bar stools. One turned up damaged Still waiting for my exchange, over a week since the initial “authorisation” Great product, poor CS”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 2 months ago

“We ordered two items of furniture and on delivery after unwrapping the items were two different colours!Contacted them,sent emails with photos as requested!offered money to keep wrong colored item!Nearly a week later and another email and very short telephone conversation,Still no idea when i will receive the item in tbe colour ordered!Upset is a understatement.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 2 months ago

“Made it completely impossible and inflexible to arrange a return for an item that was too large for the room it was ordered for. Huge charge to return the goods and then the threat of a fine tooth comb inspection by a dedicated team to see if any items had been built - upon which a return would be rejected! How the hell are customers supposed to check the suitability if they can’t unpack the furniture?! Also, an automatic charge of £120 to send something back. I have never known anything like it.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 2 months ago

“I'm very disappointed with the after service I received from this company. After my delivery, I received an email asking for a review in exchange for some free furniture pads. I did the review. Gave a glowing account including pictures. I never received the pads or an acknowledgment of my review. I called the office. They sent the pads in the post with an almost blank sheet of A4 paper with no reference to me as a customer, thanking me for my custom or apologising for the delay. I STILL have not had my review acknowledged but I can see that other customers reviews have been acknowledged. I'm really offended at this poor after care when I took the time to make a purchase and review it for you.”

Helpful Report

Posted 3 months ago

“Just had a toulouse chest of drawers delivered in perfect condition by 2 helpful guys on time, the furniture looks great in my newly decorated bedroom”

Helpful Report

Posted 8 months ago

“Have previously purchased Toulouse furniture from you, was looking to purchase more .. large Toulouse 3 over 4 in black £524 and quoted £486 for delivery absolutely stunned at this quote and sadly won’t be purchasing”

Helpful Report

Posted 9 months ago

“The delivery guys came into the house to deliver the item as purchased, the extremely disappointing part was that they walked through the house with mud and dirt on their shoes on my brand new carpet leaving muddy marks that required cleaning. I was livid, and at work so not able to tell them to either take their shoes off or wear shoe covers like all the other trade people had when delivering their items. Really poor service which let down an otherwise good product.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 10 months ago

“Unhappy with the quality overall.”

Helpful Report

Posted 10 months ago

“Ordered an oak table sold as solid oak and told on the phone that if it was marked in the future it could be sanded down and re oiled. Upon opening the boxes there were small chips on the bottom of the table and noticed that in fact it was not sold oak but oak veneered. Assembled the table fitting the 4 legs and opened the folding top to find more damage on the top. Emailed the customer service straight away and received a reply stating term's and conditions 7.8 saying 'by assembling your furniture this is deemed as acceptance and therefore cannot be returned or replaced ' we could not see some of the damage until it was assembled and then opened. If you do decide to order make sure you open and check all items before the driver leaves.”

Helpful Report

Posted 10 months ago

Dear Jill Jolliffe Further to your review, and although we appreciate your time taken to share your feedback, we would like to mention that we have responded to your email sent to Customer Support based on the information you provided in your communication. We are sorry to read that you are not satisfied with our response, however, we have tried to clarify the details of the issues brought to our attention, to which we have not had any further response. Kind regards Top Furniture Customer Support Team

Posted 10 months ago

“Furniture turned up and was the wrong colour. Countless emails later we were given a partial refund. Furniture is still the wrong colur though.”

Helpful Report

Posted 1 year ago

“The company making the furniture delivery were so rude and unhelpful to the point that we will not now be ordering the rest of our furniture from this company!”

Helpful Report

Posted 1 year ago

“Really disappointed with the furniture and customer service received. Furniture was damaged but we didn’t notice until a few days after delivery. Top furniture refused point blank to do ANYTHING about it . I would think twice before purchasing from this company.”

Helpful Report

Posted 1 year ago

“I'm writing a poor review on top Furniture, Because, I thought they came fully made!! As I'm disabled, this is why I ordered them , the table , chairs are sitting in my living room, from March and it is now end of April , And I still can't find anyone to put them together, without a big bill, . I wish I had gone elsewhere , who also said they come fully made.”

Top Furniture 1 star review on 23rd March 2024

Helpful Report

Posted 1 year ago

Hello, The Titan dining chairs that we delivered are fully assembled so if you open the boxes you can use the chairs immediately. These chairs are not flat pack. The dining table will require the legs screwing on in each corner as we wouldn't physically be able to deliver the table through your front door if we attempted to deliver them fully assembled. Sorry that we didn't meet your expectations on this occasions but no other retailer will deliver a dining table into your home fully assembled and we don't offer an assembly service at the moment. We genuinely don't think that we are at fault on this occasion. Kind Regards Top Furniture Customer Support Team

Posted 1 year ago

“I've already sent an email to Top Furniture regarding delivery of a chest of drawers, tall boy and wardrobe. The delivery was awful and unhelpful. We were left to manhandle the items upstairs ourselves otherwise leave our hallway unpassable. The delivery people were totally unconcerned. If you read the delivery arrangements they are carefully worded to allow just a drop off to a garage, downstairs etc, if the delivery people so wish. Anyone ordering items from Top Furniture should make allowances for disposing of huge amounts of polystyrene and cardboard and unless living in a large downstairs open space be prepared to make arrangements with a third party to actually getting the furniture upstairs. Other companies have a facility to deliver, unpack, assemble and remove packaging: unfortunately Top Furniture appear to me do not. Please take this into account if you chose to order from them. I will not make the same mistake again. Mike”

Helpful Report

Posted 1 year ago

“The furniture looks nice but drawers are very shallow . Feel this is very deceiving. Drawers are small , not deep and hardly fit anything in . Very disappointed”

Helpful Report

Posted 1 year ago

“Don’t believe what it says about delivery it’s totally inflexible comes to an area 1 day a week if you can’t do that then it’s another 14 days in my experience. The emails from the delivery dept leave a lot to be desired almost rude. I am now looking at my delivery hopefully coming at the beginning of Oct after 3 calls and failed call backs. I got the impression because its free delivery they simply dont care from the emails i got”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Michelle. We appreciate your feedback. We apologise for the difficulty you encountered with our delivery department, this was never the intention. We offer a free delivery service and for all in stock items delivery is normally within 15 business days from the date the order was placed, we use our own delivery and planning team, and all routes are planned a week ahead with us being bound by legal driving hours and legal weights. Occasionally, for various reasons we may be able to deliver your items within a few days which I believe is what happened with your first order. I understand that this matter has already been discussed with you and you have accepted a date for delivery within our lead time from the date on your pre-order and within a week from another date that you could not accept. We try to be as flexible as possible in certain circumstances with our free delivery service, however, we understand that in your circumstances, we were not able to be as entirely flexible as you had expected, but are still within the lead time. We really do care about all of our customers, and on the whole we offer an excellent delivery service. We value your custom, and thank you for shopping with us. With Kind Regards, Top Furniture Customer Service Team.

Posted 1 year ago

“Don’t know about furniture yet as I haven’t opened yet. Delivery was arranged with me over the phone for Friday 30/07. I arranged for someone to be there as I was was away. On Wednesday courier firm text me if they could leave it Thursday morning. I did not see this message as I was travelling. The courier simply left delivery on my doorstep at 8.10 am on Thursday leaving me a text. I was unable to get a friend to go to my house and take delivery indoors until the Thursday evening. When I get home I will let you know if there is anything missing or any damage.”

Helpful Report

Posted 1 year ago

Top Furniture is rated 4.8 based on 8,247 reviews