Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 9,360 Reviews

96 %

of reviewers recommend Top Furniture

4.8

Based on 9,360 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 19th August 2026

9221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture is lovely if a tad expensive. The service not so good. The delivery men refused to take the furniture upstairs said it wasn’t their job. As I’m 60 and live alone this wasn’t great. I managed to get the bedside cabinets upstairs myself but had to organise help with the dressing table. Wouldn’t order again for that reason.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 month ago

Dear Shelley We are pleased to hear that you love the furniture, however, we are sorry to learn that you are disappointed with the delivery service; we politely mention that we do deliver to a downstairs room of your choice, therefore regarding upstairs, you would require assistance. Kinds regards Top Furniture Customer Support Team

Posted 1 month ago

“it came borken very inhappy”

Helpful Report

Posted 1 month ago

Dear Alex We are sorry to hear that there is an issue with your order. If you would like to contact us on support@topfurniture.co.uk with your order number/order details, we would be happy to address this with you. Kind regards Top Furniture Customer Support Team

Posted 1 month ago

“I bought the Toulousse bed in black from this company, after weighing up the options between this one and the cotswold co bed. The item was delivered in time, and was made of good quality it seemed. However, it appeared to mark quite easily with fingerprints which is obviously not ideal. I tried to clean the product with numerous things, as per the care instructions but to no avail and as time has gone on, the markings have got worse given changing the bed, use etc. The bed now looks horrific to say the least. I reached out to Top Furniture to explain of the issue, and to advise that cleaning had not worked, and if they knew of anything. They sent me the care instructions again, and advised me essentially that I was doing something wrong and had used abbrasive products. I replied to state that this was not the case, but was met with being ignored. I sent a further 2 emails to try to get some help, and again was further ignored. To prove my point, I video'd myself, and the bed, touching with clean hands and just a finger, to show them how the bed marks from literally nothing. To date, no acknowledgment or reply. Totally awful customer service, totally awful product unfortuantely. Anyone reading this review, go to the cotswold co.”

Helpful Report

Posted 4 months ago

“Please avoid this company at all cost ,I purchased Toulouse large dresser and 2 bedside tables which, after a year and a half,have major cracks in all the joints,I phoned them, forwarded photos and was asked to pay for an independent inspection,there was no help whatsoever, please do not spend your hard earned money in Top Furniture”

Helpful Report

Posted 4 months ago

Further to your review and our discussions regarding this matter, we would like to take this opportunity to note we have consistently addressed your concerns and have followed the correct procedure regarding your complaint. You have decided that you do not wish to proceed inline with these same guidelines and so we are now at an impasse regarding this matter. Should you decide to continue in accordance with the guidelines we would be able to discuss this further. Kind regards Top Furniture Customer Support Team

Posted 4 months ago

Helpful Report

Posted 4 months ago

“We had no reason to remove our 7 draw unit from the box has the delivery men placed it in our conservatory, we still had our decorators working, when we did remove the item we found the damage to the side panel”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 4 months ago

“Small Toulouse bookcase ordered in November. Arrived a week later than expected date in January It was obvious from opening straight away,it was damaged on top. Called them immediately to report this and said we'd follow it up with photographic evidence. On further inspection, it was damaged in 5 different sites. We had it couriered up from Edinburgh and as we expected, the local couriers got the blame from Top. We suspect it had come packaged from the manufacturer in Vietnam and hadn't even been opened before being sent to us. They have since ignored us completely. American Express have raised a dispute and have refunded us. Avoid!!!! There is no customer service. If something goes wrong, you're on your own.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 6 months ago

Dear Customer In response to your review and as politely mentioned in our previous email correspondence, had we been made aware that you were going ahead with your order to be delivered by us with the intention of a using a 3rd party courier to continue the onwards journey elsewhere, we would have advised you accordingly. We use our own in house delivery team to carry out the secure delivery of our items, and we are sorry to hear that you are disappointed with your order experience, however, we cannot be responsible for the transportation by a 3rd party or any independent transit that was organised by you. Kind regards Top Furniture Customer Support Team

Posted 6 months ago

“Really damaged beyond repair. Need a replacement and still haven’t heard when it’s coming. Tried ringing and no luck getting through. Really disappointed”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 8 months ago

“Delivery went next door driver never phoned me he said he knocked but DID NOT!..my £200 table was left outside 4 hours..disgusting service i had to unpack my tables in the street as it was much to heavy for me..im 70 years old with arthritis it was nest of 3 tables one of which was chipped not the service and quality im looking for at at £200!!..I will definitely not be buying from them in future.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 year ago

“Not a good experience. My partner bought a Country Oak 80cm table for the kitchen. Very disappointed with the quality as the top dents and scratches very easily. And if sitting with the,window behind you they are really noticeable. I have,queried whether it is actually Oak, but from reading other reviews it would appear to be Oak veneer which explains a lot in respect of quality. Customer service can't help as damage needs to be reported on delivery and are not responsible for wear and tear; i accept if it was normal wear and tear but it seems it rakes very little to dent or sceatch it. In fact the sceatch was from a very short finger nail thst xame into contact with the table surface when pucking up a spoon...so we now have a table that by Christmas will look really tat and we hate. Wasted our money.”

Helpful Report

Posted 1 year ago

“My wardrobe was delivered with a crack all the way down the base. It has been two weeks since order and no replacement has been made yet. I have three very large and heavy boxes in my hallway which are a hazard to my toddler. No compensation has been made. I would not shop again at Top Furniture.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 year ago

Dear Eponine Once again, we apologise for the accidental damage to your item, and rest assured that as discussed and agreed in under 48hrs following your initial contact with us on the 05/06/25, we are in the process of resolving this matter for you as swiftly as possible. We endeavour to resolve all matters in a fast and satisfactory manner as soon as we are made aware of any issue, and we are sorry for any inconvenience and disappointment caused by this. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Delivery took over 3 month's, payment made on the day it was purchased. Never again.”

Helpful Report

Posted 1 year ago

“Ordered three bar stools. One turned up damaged Still waiting for my exchange, over a week since the initial “authorisation” Great product, poor CS”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 year ago

“We ordered two items of furniture and on delivery after unwrapping the items were two different colours!Contacted them,sent emails with photos as requested!offered money to keep wrong colored item!Nearly a week later and another email and very short telephone conversation,Still no idea when i will receive the item in tbe colour ordered!Upset is a understatement.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 year ago

“Made it completely impossible and inflexible to arrange a return for an item that was too large for the room it was ordered for. Huge charge to return the goods and then the threat of a fine tooth comb inspection by a dedicated team to see if any items had been built - upon which a return would be rejected! How the hell are customers supposed to check the suitability if they can’t unpack the furniture?! Also, an automatic charge of £120 to send something back. I have never known anything like it.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 year ago

“I'm very disappointed with the after service I received from this company. After my delivery, I received an email asking for a review in exchange for some free furniture pads. I did the review. Gave a glowing account including pictures. I never received the pads or an acknowledgment of my review. I called the office. They sent the pads in the post with an almost blank sheet of A4 paper with no reference to me as a customer, thanking me for my custom or apologising for the delay. I STILL have not had my review acknowledged but I can see that other customers reviews have been acknowledged. I'm really offended at this poor after care when I took the time to make a purchase and review it for you.”

Helpful Report

Posted 1 year ago

“Just had a toulouse chest of drawers delivered in perfect condition by 2 helpful guys on time, the furniture looks great in my newly decorated bedroom”

Helpful Report

Posted 1 year ago

“Have previously purchased Toulouse furniture from you, was looking to purchase more .. large Toulouse 3 over 4 in black £524 and quoted £486 for delivery absolutely stunned at this quote and sadly won’t be purchasing”

Helpful Report

Posted 1 year ago

“The delivery guys came into the house to deliver the item as purchased, the extremely disappointing part was that they walked through the house with mud and dirt on their shoes on my brand new carpet leaving muddy marks that required cleaning. I was livid, and at work so not able to tell them to either take their shoes off or wear shoe covers like all the other trade people had when delivering their items. Really poor service which let down an otherwise good product.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 year ago

“Unhappy with the quality overall.”

Helpful Report

Posted 2 years ago

Top Furniture is rated 4.8 based on 9,360 reviews