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Top Furniture Reviews

4.8 Rating 7,021 Reviews

97 %

of reviewers recommend Top Furniture

Company Reviews

Product Reviews

4.8

Based on 7,021 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 6th May 2024

Top Furniture 4 star review on 4th May 2024

Top Furniture 5 star review on 4th May 2024

Top Furniture 5 star review on 4th May 2024

Top Furniture 5 star review on 4th May 2024

Top Furniture 5 star review on 4th May 2024

Top Furniture 5 star review on 3rd May 2024

STEPHEN JAMES WAITE

7108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with the furniture and customer service received. Furniture was damaged but we didn’t notice until a few days after delivery. Top furniture refused point blank to do ANYTHING about it . I would think twice before purchasing from this company.”

Posted 4 weeks ago

“I'm writing a poor review on top Furniture, Because, I thought they came fully made!! As I'm disabled, this is why I ordered them , the table , chairs are sitting in my living room, from March and it is now end of April , And I still can't find anyone to put them together, without a big bill, . I wish I had gone elsewhere , who also said they come fully made.”

Top Furniture 1 star review on 23rd March 2024

Posted 1 month ago

Hello, The Titan dining chairs that we delivered are fully assembled so if you open the boxes you can use the chairs immediately. These chairs are not flat pack. The dining table will require the legs screwing on in each corner as we wouldn't physically be able to deliver the table through your front door if we attempted to deliver them fully assembled. Sorry that we didn't meet your expectations on this occasions but no other retailer will deliver a dining table into your home fully assembled and we don't offer an assembly service at the moment. We genuinely don't think that we are at fault on this occasion. Kind Regards Top Furniture Customer Support Team

Posted 1 month ago

“I've already sent an email to Top Furniture regarding delivery of a chest of drawers, tall boy and wardrobe. The delivery was awful and unhelpful. We were left to manhandle the items upstairs ourselves otherwise leave our hallway unpassable. The delivery people were totally unconcerned. If you read the delivery arrangements they are carefully worded to allow just a drop off to a garage, downstairs etc, if the delivery people so wish. Anyone ordering items from Top Furniture should make allowances for disposing of huge amounts of polystyrene and cardboard and unless living in a large downstairs open space be prepared to make arrangements with a third party to actually getting the furniture upstairs. Other companies have a facility to deliver, unpack, assemble and remove packaging: unfortunately Top Furniture appear to me do not. Please take this into account if you chose to order from them. I will not make the same mistake again. Mike”

Posted 5 months ago

“The furniture looks nice but drawers are very shallow . Feel this is very deceiving. Drawers are small , not deep and hardly fit anything in . Very disappointed”

Posted 5 months ago

“Don’t believe what it says about delivery it’s totally inflexible comes to an area 1 day a week if you can’t do that then it’s another 14 days in my experience. The emails from the delivery dept leave a lot to be desired almost rude. I am now looking at my delivery hopefully coming at the beginning of Oct after 3 calls and failed call backs. I got the impression because its free delivery they simply dont care from the emails i got”

Posted 7 months ago

Thank you so much for taking the time to let us know about your experience, Michelle. We appreciate your feedback. We apologise for the difficulty you encountered with our delivery department, this was never the intention. We offer a free delivery service and for all in stock items delivery is normally within 15 business days from the date the order was placed, we use our own delivery and planning team, and all routes are planned a week ahead with us being bound by legal driving hours and legal weights. Occasionally, for various reasons we may be able to deliver your items within a few days which I believe is what happened with your first order. I understand that this matter has already been discussed with you and you have accepted a date for delivery within our lead time from the date on your pre-order and within a week from another date that you could not accept. We try to be as flexible as possible in certain circumstances with our free delivery service, however, we understand that in your circumstances, we were not able to be as entirely flexible as you had expected, but are still within the lead time. We really do care about all of our customers, and on the whole we offer an excellent delivery service. We value your custom, and thank you for shopping with us. With Kind Regards, Top Furniture Customer Service Team.

Posted 7 months ago

“Don’t know about furniture yet as I haven’t opened yet. Delivery was arranged with me over the phone for Friday 30/07. I arranged for someone to be there as I was was away. On Wednesday courier firm text me if they could leave it Thursday morning. I did not see this message as I was travelling. The courier simply left delivery on my doorstep at 8.10 am on Thursday leaving me a text. I was unable to get a friend to go to my house and take delivery indoors until the Thursday evening. When I get home I will let you know if there is anything missing or any damage.”

Posted 10 months ago

“No runners for the draws poor quality for what you pay very disappointed”

Posted 11 months ago

Dear Catherine, We are sorry that you are disappointed with your item, if you would like to contact support@topfurnirture.co.uk to discuss the matter we will be happy to discuss this.

Posted 11 months ago

“Poor furniture. Poor customer service.”

Posted 1 year ago

Hello, We are sorry to hear that you were unhappy with our service. If you would like to email support@topfurniture.co.uk we can discuss your concerns and complaint. Regards, Customer Service Team.

Posted 11 months ago

“Toulouse Tv cabinet received damaged with pieces of wood missing and marks on it with a red stamp on it. Was told this is a man made and is to be expected and they stamp all of their furniture. Eventually spoke to someone else had an apology and collection. Really stressful experience and will not order through these again.”

Posted 1 year ago

“Trying to tell me a rocker chair I have had for 6 months makes the noise it’s making strange that because when you sit on it in the store it doesn’t do it but know it dose and it’s tough five thousand pounds is a lot of money to be told that’s what it does so no I would not get another off them lesson learned”

Posted 1 year ago

Hi, We can't find an order under this email address unfortunately and we don't understand what this review actually means so we suspect that it is spam.

Posted 1 year ago

“Ordered 3 items. First one we opened was badly damaged so left the other 2 boxes unopened - I have to pay £30 return fee for the unopened boxes even though they have to come to collect the faulty item. They won't place all goods in the room of your choice. So they put the bedside cabinet boxes upstairs but not the chest of drawers! In other words they do the easy stuff. I say steer clear of this company - other reviews seem good but for me this has been a bad experience from start to not yet finished! I am still awaiting collection of the goods and a refund”

Posted 1 year ago

“My order was made in April and was originally due for delivery in June but was postponed until September. Once it arrived, we found three different batch numbers in the two boxes we opened, there were six boxes, each containing two dining chairs, and no two were alike. They were different in size, colour and stitch detail. I could not possibly have twelve different chairs so decided to send them all back. The customer service however was excellent with immediate responses, just a shame that the product was sub par.”

Posted 1 year ago

“Excellent unit and service.”

Posted 1 year ago

“Received 6 dining chairs, one has wonky leg and the other is dirty in several places and also has a small burn in the centre of the seat. I called straight away after delivery and was told to email in photos. I did that and then chased twice, it’s been almost a week and I haven’t had a reply. Really poor customer services!!!!!”

Posted 1 year ago

“Would not take boxes upstairs. They said it’s to heavy. How do we manage being pensioners. Also did not know it was self assembly. If we knew would not have ordered”

Posted 1 year ago

“Ordered a large oak sideboard and an oak lamp table. The lamp table was fine but the oak sideboard does have a defect as one of the legs is 1.5cm above the floor. Have sent an email to support @topfurniture.....but no response to date. Avoid....”

Posted 1 year ago

Hello, Thank you for your feedback. Looking into this matter further, I can see that you did email support@topfurniture.co.uk on Sat 30/07/2022 at 4:35 pm. Unfortunately, our customer service department is closed during weekends, hence no reply as of yet. However, rest assured you will get a reply on Monday after 9 am. During business hours when the department is open, all emails are responded to the very same day and we pride ourselves on this fact. Looking into the email you sent to our customer service department, I can see that the gap is affecting the centre support leg. You should be able to see at the bottom of the leg a black stud. If you rotate this black stud, which is designed to be adjustable on the centre support leg, the black stud will then meet to touch the floor. If you require any further information please do not hesitate to contact me by calling 01889 560999. Kind Regards Kieran, Top Furniture Sales Manager Top Furniture Ltd Tel: 01889 560999

Posted 1 year ago

“You give me something i give you money. See how that works for you? Now you want me to give you something but for free, which if I do, helps you, albeit in a small way, build sales & profitability, in that my review might very well encourage others to make a similar purchase. So how does that work for me?”

Posted 1 year ago

“It’s broken 😢”

Posted 1 year ago

“Still awaiting delivery, will it ever arrive?”

Posted 1 year ago

“Headboard arrived daamaged”

Posted 1 year ago

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Top Furniture is rated 4.8 based on 7,021 reviews