Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 8,420 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 8,420 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 18th September 2025

Maz

Top Furniture 5 star review on 16th September 2025

Timea

Top Furniture 5 star review on 14th September 2025

Janet

8718

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery itself was prompt and at the agreed time, so no complaints there. Two delivery men arrived, but unfortunately they refused to take my dressing table upstairs. As a result, a week later it’s still sat in my hallway. Being on my own, I can’t move it upstairs myself and now need to pay someone else to do so. Perhaps it’s at the drivers’ discretion, but I’ve never had this issue before – other companies delivering furniture (beds, wardrobes, etc.) have always taken items upstairs without hesitation. Because of this, I can’t really comment on the dressing table itself, as I haven’t been able to use it yet. Overall, reliable in terms of timing, but disappointing in terms of service, as the lack of assistance left me with extra hassle and expense.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 weeks ago

Dear Customer, Thank you for your feedback regarding your recent delivery experience. We're glad to hear that the timing was prompt. However, we sincerely apologise for the inconvenience caused by our team not taking your dressing table upstairs. While it’s typically at the discretion of the drivers, we understand how frustrating this can be, especially when you're on your own. Your comments are invaluable to us, and we will certainly look into this matter. Warm regards, Team Top Furniture

Posted 3 weeks ago

“Beautiful furniture but easily damaged. The finish did not last 1 week. Customer service not great ‘take a drawer to B&Q get them to match the paint’ ‘Contact a furniture specialist’ Surely a missed opportunity to offer remedial products at the showroom. They offer wax for the wood finish but not the painted. Do not buy unless the products are not going to be used.”

Helpful Report

Posted 2 months ago

Further to our discussions prior to your review regarding this matter, we would like to politely re-iterate that the issue to your furniture you raised with us is as a direct result of accidental damage caused by incorrect care of the furniture. Due to the nature of the damage you have shown us, we are unfortunately unable to offer advise as to a repair, and can only advise you seek an independent professional repair in this instance. We are sorry that this accidental damage has occurred and we could not be of further help. Kind regards Top Furniture Customer Support Team

Posted 2 months ago

“The ordering process was easy enough. The unit looked stylish and a nice creamy black, however, the unit has a slight dent which is disappointing, for the price I would expect perfection. The delivery guys were not very friendly”

Top Furniture 3 star review on 17th June 2025

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“Before our furniture was delivered I would have given Top Furniture 10 out of 10, but our unit was scratched and it wasn’t noticed until we had removed all packaging. Virtually impossible to return in original cardboard so we are stuck with a scratched sideboard which is very sad. We have been offered a small amount of compensation but I would rather have had a perfect unit.”

Top Furniture 3 star review on 29th May 2025

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“The furniture is excellent but unfortunately it's delivered in boxes that are very difficult to remove. I'm retired and live alone so found it impossible to do. I asked the delivery drivers if they could just lift it out of the box for me but they said no. So I would not recommend your furniture to anyone old and alone.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 5 months ago

“Sean to be a good company to deal with, although in my first order for two bedside cabinets I found on delivery that they had a strong smell of paint from each item which was very disappointing”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 5 months ago

“My bedside cupboard got a mark on the top”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 5 months ago

“Sadly the coffee table arrived damaged.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 6 months ago

“Bedroom furniture of good standard. Received a polite call on 3 hour delivery time. Furniture arrived today , driver refused to take delivery upstairs, was going to leave in small hall way. My partner , then said she would need to call head office . They then decided to carry upstairs , left mud on bedroom carpet as wouldn’t take shoes off. Called customer service, who basically said It was up to the delivery guys and they couldn’t guarantee, goods would be carried upstairs. Obvious question, why don’t Tops employ/hire drivers they do carry items upstairs , surely that’s a standard requirement. On that basis , won’t be using Tops again.”

Helpful Report

Posted 7 months ago

“We ordered a sofa which was incredible quality and value for money and on back on that ordered two flat pack chest of drawers which looked great on the website. When they arrived they were flimsy and near impossible to put together. Customer service to deal with return was outstanding so would not hesitate to order again but would avoid anything flat pack.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 7 months ago

This review is for another company and has been uploaded in error. We do not stock the items you are describing. May we kindly ask you to remove your review. Thank you.

Posted 7 months ago

“I’ve already bought the narrow bookcase. I ordered two bedside lockers/tables I was informed they would be coming in on January 31. Delivery first two weeks February. I haven’t been contacted by them or the delivery team. They have another seven days from today to deliver. I’ve been waiting since December. They took payment in December. With no verbal contact I’m concerned they will not be delivered in the coming week. If they keep the agreement I’ll report back, but it’s a bit stressful with them. If they don’t keep to the agreement I’ll definitely report back afterhaving to ask for a refund. Watch this space.”

Helpful Report

Posted 7 months ago

“Cabinet very nice , delivery team NOT need training in customer service”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 8 months ago

“My 4 over 3 chest draws looks really nice. Good quality only problem is the draws are hard to slide in and out, hence I gave it a 3 star and delivery men didn’t unpack the heavy chest draws and had to do it on my own, which was a challenge especially with bad back. I did ask them if they can help unpack, I told them i was on my own. They said they don’t do that, I told them I read on reviews and some people mentioned on their reviews there delivery men unpacked for them. They chose not to answer the question. So I’m guessing some gets special treatment and others don’t.”

Helpful Report

Posted 8 months ago

“Nice furniture but slightly spoiled by the colour which is much yellower than it appears online. In addition we were quoted over £300 for Isle of Wight delivery. In the end arranged this ourselves for about £100 by using a different carrier. Not sure why Top Furniture could not have done this.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 9 months ago

“Unfortunately took too long to deliver to me well over the 15 days they guarantee for delivery. When I questioned why it was taking too kong, I was told that was the first date for my area? Furniture was lovely and so well packaged. Just took too long to get to me.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 10 months ago

“Good product and pricing but delivery services offered leave a lot to be deserved, they tell you when it will be delivered and if you wish to change it, it will cost you £30. We were offered 7am - 10am window, pretty early but we can live with that (around the school run). They rang the day before to say it would be 6am, I said that’s too early and will wake the house. They agreed to later, then completely ignored it and dumped it outside at 6am without knocking on the door. They then later messaged to say they they had delivered it “as agreed”. It wasn’t and it could have been stolen or taken by the bin men that arrived an hour after. Disappointed with that but still a good bed and easily built.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 11 months ago

“Not yet received all pieces a very long delay on the rest of my furniture but the ones I have received are of good quality”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 year ago

“I ordered a nest of 3 tables on 3rd June and didn't receive them until 12th August. It was only when I placed my order and paid for the tables, was I told of the long delivery time. When delivery was being arranged, I was given a date and was told that if I wasn't availabe on this date, then I would have to wait another 3 weeks! The tables, when they arrived, were lovely, however, I wasn't impressed with the overall delivery experience.”

Helpful Report

Posted 1 year ago

“Furniture is very good however if you can’t make the delivery date or want to make a return expect to wait weeks /months. I would buy in store or not bother unless someone is always at home.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review regarding your furniture. We can see you decided to change your order to something else and the items you chose were out of stock, this naturally will have a bearing on the delivery lead times. We always contact our customers with notice once a delivery date has been planned. Items that are purchased in store or online, with a pre-order date will have the same lead time. Thank you for your custom it is appreciated, and we hope you enjoy your furniture which is very popular and a best seller. With regards, Top Furniture Customer Support Team.

Posted 1 year ago

“Furniture was lovely but wait of over 4 months rather than 4 weeks as advertised”

Helpful Report

Posted 1 year ago

Dear Daniel, Thank you for your review, we are delighted to hear your positive sentiments regarding your lovely furniture, we are pleased to hear this. We can see you placed your order on the 15th March with a pre-order date of 30th June, unfortunately due to the global shipping crisis in the Suez we had a further delay with your order which you were notified of on the 16th May. We apologised for this, however, we would like to clarify that your original pre-order was anticipated for delivery mid July, and this was delivered to you on the 5th August, therefore, there was never a promise for delivery within 4 weeks from the order date, neither was there a delay of 4 months nor was this advertised as such. Although we value your comments, we would rather they be factual. Thank you for shopping with us, we do appreciate your support. With regards, Top Furniture Customer Service Team

Posted 1 year ago

Top Furniture is rated 4.8 based on 8,420 reviews