Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 9,360 Reviews

96 %

of reviewers recommend Top Furniture

4.8

Based on 9,360 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 19th August 2026

9221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took months to arrive when they arrived the colour was very very orange which was not as shown on the web site and doesn’t match the rest of my furniture. But the quality is excellent so I didn’t want to return. But will now have to try to remove the orange varnish / stain”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 month ago

Dear Diane Thank you for sharing your feedback. We are pleased to hear that you are happy with the quality of the furniture, but we are sorry so see that you are disappointed with the colour. We do offer a free sample service to help decide if an item will be suitable prior to placing an order, and a 14 day cooling off period in line with our returns policy, however, we politely note that any modifications will invalidate your guarantee and the option to return within this period. Kind regards Top Furniture Customer Support Team

Posted 1 month ago

“Had delivery of quad robe yesterday. The delivery lads were lovely, very helpful and advised best way to assemble. Took a few hours to build by my husband and myself, very heavy. It is a beautiful robe. Wish the doors were more solid as not as good as rest of robe and one of the centre doors drops slightly where they meet so handles are not even but overall quality is lovely. I do think it could be designed better so that you could build it up actually on top of the bottom part as we had to … being careful not to scratch it…as no way we could have lifted the weight of top onto the bottom. We have a similar robe which is designed like that and is much easier. The bedside tables are beautiful and await a chest of drawers. Would not hesitate to buy from Top again and would highly recommend their products on the quality and cosmetic appeal. Well done.”

Top Furniture 3 star review on 9th June 2026

Helpful Report

Posted 2 months ago

Thank you for sharing your review. We are pleased to hear that you love the Wardrobe and Bedside Tables, and that the delivery team were helpful. We also appreciate your feedback and if you’d like further assistance regarding the doors, please contact our support team on support@topfurniture.co.uk and we would be happy to address this with you. Kind regards Top Furniture Customer Support Team

Posted 2 months ago

“Lovely sideboard. Just a shame there is a snaggy/unfinished piece on one end. Luckily it doesn’t show because of where i have it but i wouls have expected better really.”

Top Furniture 3 star review on 8th June 2026

Helpful Report

(Uttoxeter, Staffordshire) - Posted 2 months ago

Dear Beverley Thank you for sharing your review. We’re very glad to hear that the Grande TV Unit fits well in your space and is just what you were looking for, however, we’re to learn of the issue to the side. If you would like to contact us on support@topfurniture.co.uk our team will be happy to address this with you. Kind regards Top Furniture Customer Support Team

Posted 2 months ago

“Really nice furniture heavy weight don't feel the slats are that good wee bit dissapointed in the slats”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 2 months ago

“Slight bubbling on one corner.”

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(Uttoxeter, Staffordshire) - Posted 3 months ago

“good quality, wasted space in design, small drawers, I purchased the bedside chest to check the quality and amount of storge before purchasing a large 5 drawer chest. undecided! Regards Sue Sharp”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“The table I received was good but what let you down was not very helpful delivery as a 73 yr old asked for help putting it together but was told bluntly no would have only taken them 5-10 mins an option to have furniture assembled would be a great help wouldn’t have minded paying extra”

Helpful Report

Posted 3 months ago

Thank you for your review, we are pleased to hear that you find the table good, unfortunately we do not offer an assembly service and we are sorry to hear you felt let down by the delivery. We appreciate your feedback. Kind regards, Team Top Furniture

Posted 3 months ago

“We ordered a large TV unit and coffee table. The furniture itself is lovely. The service however, was lacking. I contacted the company to find out when the delivery would be. They told me we had been allocated a slot 3 weeks after purchase (the very end of the advertised possible window). I told them that we were on holiday on this date. We were then told that we would need to wait for next delivery schedule. Consequently, our furniture was delivered nearly 6 weeks after purchase. The woman I spoke to several times regarding our delivery date (possibly with a South African accent?), was extremely abrupt and verging on rude. When the furniture was eventually delivered, one of the drivers was miserable, rude and unhelpful. Really disappointing service. On a positive note, when I had been emailing the company (Ben)to get information about the products, they couldn't have been more helpful. Sadly it appears once they have your money, the level of service does not continue.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“An assembly service would be good ! Still trying to get help.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“I found To Furniture very good my daughter placed the order for a carver chair. I now find I need a chair with arms to help stand up. The response was excellent giving time between 8 am - 11 am and date for delivery. There was a hiccup on delivery which was a shame. We waited but no-one came. About 1. 30pm I opened our back door to go into garden and there was the chair all wrapped up on the patio. I couldn’t believe anyone would by pass the front of our detached home go to the back garden to deliver and not come to the door. We later learnt our door bell was at fault but we have a large porch. Then my daughter who had by then returned home to Copenhagen called and we gave her the news. She it seems had instructed when ordering if ‘no one was at home leave it around the back of the house (we would never do that). The events were resolved. The chair is very nice matches in well with our dining furniture. Thank you. I would suggest if you could instruct your driver to put a delivery note through the letterbox for safety. If it had rained it could have been a different story also we would have been aware much sooner of delivery. No idea on delivery or time.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“Customer Service makes you feel like they are doing you a favour dealing with you. Expected item to be unwrapped and packaging taken away for the money. Nice solid item but pricey”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 4 months ago

“Presentation good, but internal dimensions of the drawers is small in comparison with other makes. Drawers don't have metal runners which hinders smooth opening and shutting. Won't buy again.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 4 months ago

“they re lovely suit the house but in the bottom is diry like old funiture”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 5 months ago

“I ordered the Farmhouse Country Oak bedroom furniture at the beginning of January 2026. Unfortunately I had to wait until 17th Feb for it ALL to be delivered. This was due to some items being out of stock at the time of ordering, but understandable as I had ordered 11 items of furniture. This furniture is to go in my new bedroom, which is a loft conversion that the previous owner of my bungalow did, but not to regulations. In the 5 years I have been here I have not been able to use this room & have spent the last year, & almost all my savings, getting the room corrected to meet regulations & to become my bedroom - including construction, plastering, plumbing, electrics, decorating, carpeting etc. I am also on my own with some non obvious disabilities. So when ordering this furniture in the sale, it looked beautiful, there was everything I wanted & all matching. Online reviews had mostly given 5 stars & very positive comments, especially delivery men. I was so excited, especially after a stressful last 12mths, & really looking forward to get the furniture & 1 step closer to eventually moving into the bedroom. I was also so pleased when I learnt that everything would come together. PROS: * All staff that I spoke to at Top Furniture were very helpful & friendly. * Small free furniture samples can be ordered. * Ordering the furniture online was easy & straightforward. * I was able to add to my order before delivery. * 5 star online reviews were encouraging. * Most furniture comes pre-assembled. * The furniture comes well packaged, which is reassuring for minimal damage risk during transit. * The delivery driver calls/texts on the day with an ETA. * The furniture is sturdy, fairly well made & looks beautiful. CONS: * The free samples came with sticky labels covering them which were really hard to get off & took the finish off the oak wood - so not a true likeness. * Not complaining that the furniture was well protected in all the packaging, but I am on my own with no help & it took me 9hrs to unpack 9 boxes. I was exhausted & in pain. * Although the furniture is sturdy the backs & underneath are quite rough. DELIVERY: I had a very bad experience with my delivery. I do not know the 2 delivery men's names only that one was Stewart, but I don't know which one. Delivery man 1 (DM1) initially came to my door & quite brightly asked which room I would like them to deliver my furniture. I then asked him if they could please take it to my upstairs room & invited him to come & see where I would like it to go before they brought the boxes in (12). I also asked him if the bottom of his shoes were OK as it was a brand new carpet up the stairs & in the room. DM1 briefly looked at the bottom of his shoes & said that they were OK. After this I explained that I was on my own, with no help, & had just spent the last year & tens of thousands of pounds putting this room right & that everything was brand new. I also politely asked if they could be mindful of this, especially the 2 wall lights on my stairs. After this DM1's attitude changed, he would only go as far as the bottom of the stairs to look, not even upstairs, & very negatively said 'No, there's no way we're going to get everything up there, we might get a couple of the smaller boxes up but definitely not the rest!' I politely suggested to him that please could they bring everything into the house & then go from there with trying to get everything up into the room. I then overheard him outside complaining to delivery man 2 (DM2) about me, his words were 'She's just told me she's spent tens of thousands of pounds putting this room right & now she wants us to take all these boxes up there!' Hearing this upset me, but I didn't say anything. DM2 seemed a very pleasant, considerate, friendly man who tried to be helpful & understanding but I sensed he was restricted by whatever DM1 dictated. DM1 became unfriendly, negative, unhelpful, no compassion or understanding & no respect especially for my brand new carpet! His shoes were not clean & he left several dirty foot prints at the bottom & on my stairs! He made no acknowledgement of this, although it was obvious, never mind an apology or offer to clean it! It took me over half an hour to clean the carpet after they left! The last 2 boxes were large ones, one being the assembled dressing table. DM2 politely & sympathetically told me that they would not be able to get these boxes up the stairs. I then suggested to him that if I unpacked the boxes could they then please try & get them up the stairs for me? Before DM2 could reply to me DM1 patronisingly & abruptly said 'No, there's no way we can get them up here, & we're not allowed to move furniture when it's unpacked!' DM2 looked at me, rolled his eyes & then suggested ways I could try & get the furniture upstairs if I was able to find someone to do it for me. DM1 just seemed to want me to arrange to return it! DM1 has badly let Top Furniture & it's reputation down. This man has no consideration, no understanding or helpfulness about him, he was very negative, abrupt & patronising. It was as if he had expected to do very little, he wasn't particularly polite & he definitely had no respect for the fact that I had just had a brand new carpet put down! On the other hand, DM2 is a credit to Top Furniture - he was friendly, polite, understanding, tried to be as helpful & sympathetic as he could be. I am very upset with how this delivery went when I was so excited & really looking forward to getting this furniture, it meant one step closer to moving into my new bedroom after 5 years of not being able to use the room. Unfortunately, because of DM1, I have had to rate 3 stars (I was expecting to rate 5). I was also going to tip both men £20 each, but again because of DM1 neither of them got anything - which is a shame for DM2. I also still have the dressing table stored in my living room & the other large box in my hall until I can/ if I can find 2 people to take them upstairs for me. RECOMMENDATIONS: * Please do not put sticky labels over samples. * ALL delivery drivers to have a positive, friendly, helpful, compassionate & understanding attitude - especially to customers who live on their own without help, the elderly & the disabled. * Supply delivery drivers with non slip over shoes, & for them to have respect for people's homes. * Consider offering an unpacking service, especially for those that live on their own without help, the elderly & the disabled. Unfortunately it has taken me several days to write this review as on 17th Feb (delivery day) it took me all day, on my own & until late at night to unpack most of the boxes & deal with other things. The following day it had taken it out of me - I was unwell & in pain. Yesterday & today have been the anniversary of my late father passing away.”

Helpful Report

Posted 6 months ago

“We absolutely love our new table, however, unlike our previous extending Top Furniture Country Oak table, the Provence table has a larger and deeper skirt under the table top which houses the extra table leaves. This means for anyone with long legs, your knees hit the wooden skirt. Had I known this I would NOT have purchased the Provence and I would have bought the Country Oak table as previously purchased 10 years ago. The table is solid and very nice but I feel this is a design fault on this slightly more contemporary table.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 6 months ago

“The chest of drawers are very nice. Solid and a good finish. We are less impressed with the delivery men who left it outside our house at 7.20am. We were expecting it between 7.30-8am. I was having a quick shower before work and my husband was returning from taking our dog for a morning walk before he had to leave for a hospital appointment. We had to lift the furniture upstairs ourselves - my husband is a transplant patient and I was the donor, so it really wasn’t ideal. Won’t use them again.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 6 months ago

“The chairs are lovely but the company have a problem with communication. We didn’t receive a proper invoice by email so had to access the website for order details. Delivery was arranged with a couple of brief texts then a quick phone call. On the day we were told 6.30am for delivery so managed to be up and awake. By 7.45 we messaged them to see where they were to be sent a picture of them outside in their boxes in the rain on the doorstep. Just a quick knock or ring of the doorbell would have been enough. Lovely product but slightly amateurish operation.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 8 months ago

“Just received my dining chairs very prompt delivery by Rob and Cai two really nice people very pleasant and polite thank you very much. Susan Thurlow”

Helpful Report

Posted 9 months ago

Dear Susan, Thank you for your kind words about our delivery team, Rob and Cai. We're thrilled that you received your dining chairs promptly and that they made a positive impression. Your satisfaction is important to us, and we hope you enjoy your new chairs for many meals to come. Warm wishes, Team Top Furniture

Posted 9 months ago

“Very happy with quality of furniture. The delivery man was in a rush and did not unpack so was a little let down by this.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 9 months ago

Dear Wendy, We're glad to hear that you’re happy with the quality of the furniture. We are sorry to hear of your disappointment; however, we do not provide an unpacking service. but we appreciate your feedback. We appreciate your support and hope you enjoy your new furniture. Warm wishes, Team Top Furniture

Posted 9 months ago

“The drawers in the bedside cabinet are tiny and a bit cheap”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 10 months ago

Dear Margaret, Thank you for taking the time to share your thoughts with us. We’re glad you chose our bedside cabinet, but we regret that the drawers did not meet your expectations. Your feedback is invaluable and helps us improve our products. Warm regards, Team Top Furniture

Posted 10 months ago

Top Furniture is rated 4.8 based on 9,360 reviews