Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 7,001 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 7,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 23rd April 2024

7092

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks good but what is underneath is rather shoddy”

Helpful Report

Posted 3 days ago

“Quality was very good but had a major problem with the delivery people the van spilled a large amount of diesel on our block paving which is brand new,no response from the company we have lots of pictures that have been submitted to the company unfortunately they don’t upload here”

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Posted 1 week ago

“Tv unit and sideboard definitely not close to been grey. It doesn’t look like wood more molded . For the price I expected to look like proper wood!”

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Posted 1 month ago

“Looks great, perfect for where we want it, but one of the shelves doesn't sit properly and there is a gap in a door join. Not great construction.”

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Posted 1 month ago

Dear Christopher, Thank you for taking the time to share your review for your order. We appreciate your feedback and we always wish to ensure our customers' satisfaction, so we are pleased to hear that you are happy with the style and suitability of your order. However, if you would like to contact us in relation to any concerns you may have please do not hesitate to contact us on support@topfurniture.co.uk and we will get back to you as swiftly as possible. Kind regards Top Furniture Customer Support Team

Posted 1 month ago

“It’s okay…”

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Posted 1 month ago

“Table is beautiful. But Delivery men made a fuss of carrying up stairs & didn’t put in required room , despite making aware on 2 separate occasions of property type.”

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Posted 2 months ago

“Great price and like that the kitchen bar stools aren’t flat packed. Unfortunately one of them arrived damaged and I haven’t received the replacement yet. However there was no quibble with customer services over replacing so that bodes well!”

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Posted 2 months ago

“I received a coffee table that was damaged so contacted Top furniture about this. They offered me some money off which I accepted. Other than that everything went ok. Beautiful table, just a shame not perfect condition.”

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Posted 3 months ago

“the chair was what I expected but was disappointed with the top of the chair that was damaged I did phone up and sent photos but heard nothing”

Helpful Report

Posted 4 months ago

Hello Doreen, we are glad to read that the chair was as expected, however, we are sorry to hear that there is an issue with the item and unfortunately, we do not appear to have received your email. If you would like to discuss this matter further please re-send your email to support@topfurniture.co.uk and we will be happy to look into this matter further. Kind regards Top Furniture Customer Support Team

Posted 4 months ago

“Order 2 over 2 drawers x 2 sets One set great one set damaged. Informed top furniture within an hour of delivery. Offered discount and some touch up paint which I refused. Was told that replacement and collection will be arrange but likely after Christmas. Still waiting for replacement date”

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Posted 4 months ago

“The bookcase looks like the picture. The delivery men showed up at 6h30 am, weren't nice and certainly not helpful. They disagreed to carry the bookcase downstairs when it wasn't difficult. We were 2 women doing it when it would have been very easy and quick for 2 men!”

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Posted 5 months ago

“I have actually been disappointed with the quality. The drawers in the chest have gaps either side and they do not glide smoothly.”

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Posted 5 months ago

“- Quality of the chest of drawers is decent, however backing is not solid oak, and a little flimsy. Wondering if the rest is solid oak or oak veneer. Time will tell. - Comms around delivery date good. - Delivery on time good. - Let down as over £500 spent for a chest of drawers where the delivery team (2 men) refused to take it up one short flight of stairs to our main bedroom. They were rude, provided no explanation and not flexible at all. Furthermore, the company doesn’t offer an option to pay more for ‘Delivery to room of choice. Our chest of drawers is still sitting in our living room. Shame really, this has seriously affected my review/ and rating of Top Furniture. I will not order from them again.”

Helpful Report

Posted 5 months ago

“I am sorry to say so far I’m rather disappointed in your service, I received an email yesterday to say my delivery is on the 17th, I responded to say I am away that weekend so won’t be home that day to be told if I refused delivery it would be possibly 2 to 3 weeks wait for my delivery and that I would only receive a text on the day of delivery as notice, in this day and age most people are working and need a little more notice and at least give a few dates delivery to choose from, if delivery is coming from Uttoxeter I am literally 9 miles away, I did ask if I could arrange collection would this be possible but have yet to receive a reply. This is nearly a £1500 order and was going to order more shortly. Regards Lesley Pyatt”

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Posted 5 months ago

“Products were delayed by 6 weeks due to shipping from overseas. When the products did arrive the box containing the table was pretty beat up. Delivery men were efficient, too efficient that they knocked a banister coping leaving it off. I have since put it back. Overall the products are good but if i had known about the delay or the delivery issues i would have thought twice and possibly spent money elsewhere.”

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Posted 6 months ago

“Chairs took a long time to come. But worth the wait!”

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Posted 6 months ago

Thank you for taking the time to share your review and we are delighted to hear that you are pleased with the chairs following their delivery. Kind regards Top Furniture Customer Support

Posted 6 months ago

“Great to be able to converse person to person. Dealt with a polite friendly staff member and purchase and delivery was smooth. Bought a reduced price sideboard due to slight damage.Very happy with peice however would have been very disappointed if I had paid full price as I feel would be very over priced .”

Helpful Report

Posted 6 months ago

Thank you for your review. We are so pleased to read that we continue to provide our customers with a polite, friendly and efficient service; our advisors are always on hand to answer any questions or queries and we always strive to make sure that our customers are happy with their purchases. Kind regards Top Furniture Customer Support

Posted 6 months ago

“Just disappointed delivery wouldn't take packaging away, and had to lift the bookcase out of the corner of room to unpackage it because didn't realise they wouldn't unpack, will be using local furniture store who does everything in price next time”

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Posted 6 months ago

Thank you, Simon, for your feedback regarding Top Furniture. We strive to provide our customers with the highest quality furniture and excellent customer service. Regarding removing the packaging, we have a 14 day cooling off period for our customers to return items if they change their minds. We therefore require the original packaging to return these items to us. We always appreciate when customers provide feedback, as it helps us improve our services. If you ever need assistance with any of our products, please don't hesitate to reach out to us. Regards Customer service team

Posted 6 months ago

“I have already written a review, do you not read them? The furniture was delivered late, the delivery men just dumped the furniture, unpacked, and upside down in the middle of my kitchen. It has taken me 6 days to find someone to help me unpack it, ( I am 80 years old so couldn't manage on my own). I would find it beyond difficult to recommend your company.”

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Posted 6 months ago

“Certainly not as good a quality as expected. Delivery poor large boxes just left in the hallway no help offered or packaging remove. Drawers were upside down. Hoping my wardrobe delivery is better at the end of August. Would not have bought if seen in a shop. Sorry just being honest. Regards M Lennard”

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Posted 8 months ago

Dear Margaret, Thank you for your feedback of Top Furniture. Here at Top Furniture, it is our goal to make sure our customers are happy with their experience. We strive to always provide high-quality products and quick customer service. If you ever need any help, please don't hesitate to reach out to us at any time. We are here to help support@topfurniture.co.uk Kind regards, Top Furniture Customer Services Team.

Posted 8 months ago

Top Furniture is rated 4.8 based on 7,001 reviews