Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 9,360 Reviews

96 %

of reviewers recommend Top Furniture

4.8

Based on 9,360 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 19th August 2026

9221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy big scuff down the table other than that looks very nice apart from the scuff on table when you pay for something you wish to not have scuffs on it”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 day ago

“The quality of the toulouse bedroom furniture is diabolical. It looks nice, but is so flimsy, and light. Lovely guys who delivered it, very proffessional. If I had viewed it in store, I would not have purchased it.”

Helpful Report

Posted 1 month ago

Dear Customer We are very sorry to hear that you are disappointed with your order, this is the first that we have heard of this. If you would like to discuss this matter further please do not hesitate to contact us on support@topfurniture.co.uk and our team would like the opportunity to discuss this with you as per our normal procedure. Kind regards Top Furniture Customer Support Team

Posted 1 month ago

“Ordered a small coffee table in April this year chased it several times as it was for a wedding present kept being told it’s not in stock very disappointed. It has eventually arrived but I would not order anything or recommend this company to anybody. Appalling customer service.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 month ago

Dear Jacqui We are very sorry to hear of your disappointment regarding your order experience. We can see that the item was purchased on a pre-order and that unfortunately, there was a slight unforeseen delay and our team had emailed you to keep you informed of this and to apologise for any inconvenience caused. We are unsure why you feel that our communication and service was not as expected. Kind regards Top Furniture Customer Support Team

Posted 1 month ago

“Lovely chest of drawers but experience spoilt by poor delivery. This is a very heavy piece of furniture and I live on my own, the delivery guys refused to help me unbox it, it was far too heavy for one person to manage. It was stuck in my hallway until my amazing postie arrived, he offered to help me and between us we managed to get it out of the box and into my bedroom. I won't order from this company again,”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 month ago

Dear Customer We are pleased to hear that you are happy with your purchase, however, we are sorry that you are disappointed with your delivery experience, please note, we offer a free delivery service, this does not include unboxing your items. Kind regards Top Furniture Customer Support Team

Posted 1 month ago

“I would like to start by thanking your wonderful team for their excellent service regarding delivery, collection, and order management. Regrettably, I have only awarded 2 stars because the item's construction and finish did not meet expectations, leading to a return. Although the team graciously offered an apology and a discount, the quality was unfortunately below the standard I anticipated. I was also surprised not to be offered a replacement, which made me hesitant about the consistency of the product line. It is quite disappointing, as the design, size, and colour were absolutely perfect for my home.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 month ago

“Your website states “nationwide delivery available” but in fact it isn’t!!! Tell the truth to save customers wasting their time going through the process of ordering only to discover you only deliver to a limited area. Very disappointing and will make sure all my contacts are made aware.”

Helpful Report

Posted 3 months ago

“Assembly fine until last minute- holes for doors on wrong side of wood or wrong placement- too low or too high”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“Furniture was as expected but delivery team certainly let this company down. I specifically ordered from this company due to the amazing reviews regarding the delivery. This is so important to me as I live alone and don’t have anyone to transport the furniture in for me. The furniture was dumped on my path at 6am in the morning with no information on the delivery. I did speak with someone regarding the matter and he did inform me I wasn’t the only one that day. I do feel the apology was no really out of good will and just following protocol.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 5 months ago

“Having to wait till year for delivery Ordered 2 pieces of furniture . One of furniture as been delivered have to wait until next year for delivery”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 8 months ago

“I requested that the item be delivered to my bedroom both when I placed the order and again during the delivery process. However, the two delivery men left the item on my drive instead. They claimed that no one answered the door, but my Ring doorbell clearly shows that they did not ring the bell. Very disappointing.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 10 months ago

Dear Laila, Thank you for sharing your feedback regarding your delivery experience. We apologise for the inconvenience caused by the delivery team not following your instructions. Your comments help us to address these issues and improve our services. We appreciate your understanding and hope to serve you better in the future. Warm regards, Team Top Furniture

Posted 10 months ago

“The furniture is lovely and deserves 5 star but I was appalled at delivery stage. You leave the boxes, without unpacking goods (so I could check no issues with furniture). I am disabled and could not unpack myself. I was then left with loads of packaging as I had ordered a lot of furniture. You should be clear about this. We recently had furniture from Cotswold and furniture village and both unpacked and took packaging away.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 10 months ago

Dear Tricia King We are pleased to hear that you are happy with your furniture, but we are sorry that you are disappointed with the delivery service you received. We can see that you did leave instructions for our team on the day which we understand they followed. However, we politely mention that we do not offer an unpacking service, and our Drivers are not permitted to take away the packaging as this is required if you wish to exercise your right regarding the 14-day cooling off period for the return of any items if they are unsuitable. We offer a free delivery service and are unable to comment on other companies’ policies regarding delivery or unpacking. Once again, we are sorry that the delivery service did not meet your expectations and for any inconvenience caused. Kind regards Top Furniture Customer Support Team

Posted 10 months ago

“Ordered several pieces from the Toulouse range. Had major issues with the 2 over 2 Grande Chest of Drawers. After 3 failed attempts to get a good, undamaged item, I resigned to accepting a discount on the 3rd damaged piece to end the nightmare. Some Customer Service people were very helpful, others not so. Delivery team were great and always on time.”

Helpful Report

Posted 11 months ago

“Very disappointed with the finish of the items I received. Basically, it’s a case of what the eyes can’t see. The response from their customer service was very quick- We politely mention that the concealed areas of the items will not be finished to the same standard as the areas on display,”

Helpful Report