Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sample Tiles arrived beautifully wrapped in a bespoke envelope and carefully protected with film between them. The samples are all very mouthwatering colours and I will be ordering as a result of seeing the tiles in situ.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so pleased to hear that your sample tiles arrived beautifully wrapped and that you found the colours mouthwatering. It's fantastic to know you'll be placing an order after seeing them in situ! We look forward to helping you create your perfect space! Warm regards, Team Tile Warehouse

“Excellent service ,colour .Some tiles were damaged in transit but replacements plus extra tiles as good will gesture were added .Can’t ask better than that for first class company”

Helpful Report

Hi Gustavus! Thank you for your wonderful 5-star review! We're so pleased to hear that you had an excellent experience with our service and that we could resolve the issue with the tiles promptly. Your kind words about our support mean a lot to us. We look forward to welcoming you back in the future! Warm regards, Team Tile Warehouse

“This is the first time I’ve used Tile Warehouse & I’m impressed. Good product, excellent value and extremely rapid delivery at a reasonable price.”

Helpful Report

Hi Elfbuilder! Thank you for your wonderful 5-star review! We're thrilled to hear that you're impressed with our product, value, and rapid delivery. Your positive feedback means a lot to us and motivates our team to keep striving for excellence! We can't wait to serve you again soon! Warm regards, Team Tile Warehouse

“Next day delivery and delivered with care”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're so glad to hear that your order was delivered the next day and with care. Your satisfaction means the world to us, and we truly appreciate your recognition of our efforts! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great super fast service thank you”

Helpful Report

Hi Kate! Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced super fast service with us. Your satisfaction is our priority, and we're always here to help! Looking forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“Amazing service.Samples delivered so quickly and so useful. Actual tiles with us very soon after ordering. Delivery as offered. Also nice follow up call to check we were happy. Also loved the tiles. Just what I wanted but had not found after several hours in tiles shops. Price and quality perfect .”

Helpful Report

Hi CJW! Thank you for your wonderful 5-star review! We're so glad to hear that our samples and tiles met your expectations and that our delivery and follow-up call enhanced your experience. It’s great to know we could help you find just what you were looking for after your search in the shops! We appreciate your feedback and can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

Helpful Report

Hi CJW! Thank you so much for your amazing 5-star review! We're overjoyed to hear that you found our service quick and efficient, and that the tiles were just what you were looking for. It's fantastic to know that after some time in the shops, you found exactly what you needed with us! Your mention of our follow-up call truly highlights our commitment to customer satisfaction. We can't wait to help you again in the future! Warm regards, Team Tile Warehouse

“Initial order didn't get processed so arrived late. When the tiles did arrive they arrived all broken. Still haven't had a response back for a refund or replacement.”

Helpful Report

Hi Joseph, I’m really sorry to hear about the issues you’ve faced with your order and the arrival of broken tiles. This isn’t the standard we strive for, and your concerns are important to us. I have reached out to our customer service team at customerservice@tilewarehouse.co.uk with your order details, and we’ll do everything we can to address this promptly. Warm regards, Team Tile Warehouse

“only 4 stars as the first order was the wrong colour and the replacement had 4 broken tiles, due to courier stacking on a pallet with nails protruding ! Tile warehouse reimbursed me for these, easy friendly company to deal with and their 'chat line' is very good.”

Helpful Report

Hi Carole! Thank you for your feedback and for giving us a chance to make things right after the initial hiccup. We're really sorry to hear about the issues with the courier handling, but we're glad to know our team was able to assist you and reimburse you promptly. It's great to hear that you had a positive experience with our customer service chat as well! If you need anything else, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Good communication arrived on time”

Helpful Report

Hi there! Thank you for your great 4-star review! We’re thrilled to hear that our communication was on point and that your order arrived right on time. Your satisfaction means a lot to us! If there's anything more we can do for you, feel free to reach out. Warm regards, Team Tile Warehouse

“My first experience of Tile Warehouse, customer service was excellent, delivery was quick, all the items received well packed and of excellent quality, completely satisfied.”

Helpful Report

Hi Roger! Thank you for your fantastic 5-star review! We're thrilled to hear that you had an excellent experience with our customer service and that your order arrived promptly and well-packed. It’s wonderful to know that you are completely satisfied with the quality of your tiles! We truly appreciate your feedback and look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Thank you for the samples...we found a color we preferred nearby”

Helpful Report

Hi Donna! Thank you for your review! We're glad to hear that the samples were helpful for you, even if you found a color you preferred nearby. We appreciate your feedback, and if you ever need assistance in the future, don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“A reactive rather than a proactive Company. Tiles did not arrive as promised with no communication. I understand that things do not always go the plan but a phone call or text from the Company would have helped considerably with forward planning. Staff were always pleasant and helpful when I did phone and emails were responded to promptly, but I should not have to do all the chasing. That said their service and prices are very good.”

Helpful Report

Hi Michael, Thank you for sharing your feedback with us. We sincerely apologise for the communication issues you experienced regarding your tiles. While we strive to deliver exceptional service, we understand that keeping our customers informed is just as important. We appreciate your kind words about our staff and responsiveness, and we're glad to hear that you found our prices and overall service to your liking. Your insights will help us improve our proactive communication in the future. We hope to serve you better next time! Warm regards, Team Tile Warehouse

“Terrible delivery service as not in time with 3 tiles unusable. One broken and 2 with glue on face. Damaged rotting packaging and no response when submitting a complaint”

Helpful Report

Hi Sarah, I’m truly sorry to hear about your experience with the delivery and the condition of the tiles upon arrival. This is not the level of service we aim to provide, and your frustration is completely understandable. I have reached out to our customer service team at customerservice@tilewarehouse.co.uk with your details, and we will make it our priority to address this as quickly as possible. Warm regards, Team Tile Warehouse

“Awful won't order again.”

Helpful Report

Hi Zoe, I’m really sorry to hear that you had a disappointing experience with us. We take customer feedback seriously and your concerns are important to us. If you could reach out to our customer service team at customerservice@tilewarehouse.co.uk, we’d love the opportunity to assist you further and make things right. Best wishes, Team Tile Warehouse

“Excellent tiles and service, would buy from again”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you loved our tiles and service. Your satisfaction means everything to us, and we can’t wait to help you with your next project! Warm wishes, Team Tile Warehouse

“delivered quickly & as described”

Helpful Report

Hi Alan! Thank you for your 4-star review! We're thrilled to hear that your delivery was quick and that everything arrived as described. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out! Warm regards, Team Tile Warehouse

“Ordered a sample with came quickly. Great customer service”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your sample arrived quickly and that you were pleased with our customer service. We always aim to provide a seamless experience for our customers, and your kind words confirm we're on the right track! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Quick delivery, polite and helpful delivery driver, price was great thank you”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced quick delivery and found our delivery driver polite and helpful. We're also glad you were happy with the price! Your satisfaction means a lot to us, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again! Warm regards, Team Tile Warehouse

“Still waiting for a refund after 3 weeks for damaged tiles”

Helpful Report

Hi Perthshire, I’m really sorry to hear that you’re still waiting for your refund after the delay. We aim to process all refunds as quickly as possible, and I understand how frustrating this can be. I understand this was all resolved for you last week Best wishes, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews