Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,070 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“disappointed can't reach website, as now Topps tiles and the rtange is different”

Helpful Report

“Tile samples were great for colour matching, but all three tiles were delivered smashed. Maybe a more sturdy box would help?”

Helpful Report

“OK. I wanted to buy a full size tile as the sample size sent wasn't big enough to be useful. Website says this is possible to do this, but it wasn't available for this particular tile. So I've ordered a couple more sample tiles in the hope they will give me a better idea of colour.”

Helpful Report

“Unfortunately it’s Monday morning and you seem to be dealing apparently with other customers which means I can’t speak to anybody directly which makes me very nervous. I hope the tiles will be okay. I was wondering if the extra third off was acknowledged in the amount of money I paid paid.”

Helpful Report

“The tiles are great. The delivery was not!!! It took FOUR attempts by the courier over four days (what a waste of a week!) to actually make it to my house, then the lorry was too big to come up the drive which meant that I had to move 480kg of tiles myself, by hand, into my car on the road, making three trips up to the house. Each box of tiles is around 24kg. I'm a senior citizen and not up for this kind of thing. I'd said specifically that a smaller vehicle was required for the delivery, but this was ignored (more than once). A few of the tiles were damaged on the corner of the pallet before I started moving them.”

Helpful Report

“Ordering process was a nightmare. The website kept freezing. When I received a confirmation email it stated that I didn't choose a delivery date! I did and it was highlighted. It also states I requested a smaller vehicle - i didn't. So I don't know if I'll get my order on time. Let's hope the tiles are what I ordered.”

Helpful Report

“One wrong sample out of three and one duplicate. Can’t upload a picture”

Helpful Report

“the delivery charges are really expensive for no reason...”

Helpful Report

Hi Anuj, Thanks for sharing your feedback. We’re sorry the delivery charges feel high. Unfortunately an insured parcel delivery of over 3kg costs us the same as we charged you £10.95. We can obtain cheaper, less reliable couriers however we try to ensure you get what you ordered in a useable state. Warm regards, Team Tile Warehouse

“Price on tiles and all the bits needed to lay them reduced for Easter. Although money saved in total compared to Topps Tiles the £30 delivery cost really bumped up the price, didn’t feel like I was as getting as great a bargain as I first thought. Items not delivered yet so can’t comment on that. Hope all tiles arrive undamaged!”

Helpful Report

“Hi , great advice from your guy on the phone to order some samples first, he couldn’t have been more helpful, now looking forward to our Quarry tiles for the hallway. Many thanks Brett.”

Helpful Report

“Very difficult to order”

Helpful Report

“I bought the product from Tile Warehouse without doing enough research. It turned out I could've got it cheaper and quicker elsewhere.”

Helpful Report

“Tiles arrive with chips in 18 of them and the delivery driver just left on a pallet by the side of the road as he couldn’t get it up the curb apparently, I have messaged tile warehouse to find out if the 18 will be replaced and told them about the poor delivery, waiting on a reply, tiles are lovely though and website was easy and shipping quick; hopefully they will sort the issues and then I will be happy with my order”

Helpful Report

Hi Nicky, Thanks for taking the time to share your experience. We’re sorry to hear about the chipped tiles and the delivery issue. We’ll look into replacement options for the 18 affected tiles and ensure the delivery concern is addressed. On a positive note, we’re glad you’re happy with the tiles and that you found the website easy and shipping quick. If there’s anything else you need while we sort this out, please let us know. Warm regards, Team Tile Warehouse

“Some tile trim needed urgently and ordered Thursday evening arrived on Monday morning. Excellent. What a pity that the website showed "awaiting fulfillment" against the order all weekend and into Monday, leaving the impression that the items had not been shipped and causing concern all that time!”

Helpful Report

Hi Mike, Thanks for sharing your experience. We’re glad the tiles arrived quickly, but I’m sorry the “awaiting fulfillment” status on the website caused concern. We’ll review the order status messaging to prevent this confusion in the future. If there’s anything else you need or if you’d like us to check the order details, just let us know. Warm regards, Team Tile Warehouse

“No issue with the company itself, some issue with quality of product. The tiles were on offer, however not described as seconds or anything. There are at least 10% of the tiles that we are unable to use due to imperfections on the tile, or chips on the corners. Very frustrating when we have ordered the right amount plus a contingency and may have to purchase more to finish the job and pay for another delivery.”

Helpful Report

“Ordered two samples. One I had to pay £10 delivery (the tile itself cost £4.41) - it arrived on the same day as a free sample. It was extremely frustrating not to have a product number on the invoice/delivery slip;. This made progressing to an order difficult - and easier to forget the whole thing and go to a competitor”

Helpful Report

Hi Guido, Thank you for your feedback. We’re sorry to hear about the delivery charge and the lack of a product number on your invoice, which made placing an order frustrating. This isn’t the experience we want for customers. The product number is always on the sticker on the back of the tile for easy reference if you still need it. With regards to the full sample, i presume you ordered one tile and not a full size sample so the system will charge delivery. The yellow button on the page would have given you free sample ordering and delivery where you only pay for the tile itself. Kind regards, Team Tile Warehouse

“I ordered few tile samples based on the selection I saw online. One of the samples didn't match the online image. I raised the issue with the customer services but I haven't heard back. I had to order different tiles instead.”

Helpful Report

Hi there, Thank you for your feedback. We’re sorry to hear one sample didn’t match the online image and that you haven’t heard back from our team. It does look like this is still with the image team and our technical team to resolve. We are glad that you were able to find a suitable tile that met your requirements though on the site. Kind regards, Team Tile Warehouse

“I was initially eight tiles short, I was sent some replacements plus a few extra however, these tiles never arrived so I had to send an email. I finally received the extra tiles around six weeks after the original order.”

Helpful Report

Hi Stephen, Thanks for your feedback. We’re sorry to hear about the missing replacement tiles and the six-week delay. We’ll look into this and resolve it promptly. Please share your order number and the replacement details so we can investigate and follow up. Kind regards, Team Tile Warehouse

“The adhesive was difficult to work with but the price was good. E.g. You had less than a few minutes working time no matter what mix you made.”

Helpful Report

Hi Alex, Sorry to hear the adhesive was difficult to work with, though glad the price worked for you. If you’d like, please share your order number and a few details about the mix you used and the working time you experienced, and we’ll look into options or guidance to help for future orders. Kind regards, Team Tile Warehouse

“Unable to speak to a human. Unable to take off VAT as we do not pay it in the Channel Islands. I've not received my goods as yet so Unable to comment on my product delivery.”

Helpful Report

Hi John, I’m sorry you’re having trouble getting in touch and for any confusion around VAT. I’d like to help get this sorted and check on your order status. Could you please share: - your order number - a brief note on the VAT issue and the Channel Islands context We’ll investigate with our team and get back to you as quickly as possible. If you’d prefer, you can also reply with your preferred resolution and we’ll do our best to accommodate. Thank you for your patience. Kind regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 2,070 reviews