Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 1,742 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 13th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two samples. One I had to pay £10 delivery (the tile itself cost £4.41) - it arrived on the same day as a free sample. It was extremely frustrating not to have a product number on the invoice/delivery slip;. This made progressing to an order difficult - and easier to forget the whole thing and go to a competitor”

Helpful Report

Hi Guido, Thank you for your feedback. We’re sorry to hear about the delivery charge and the lack of a product number on your invoice, which made placing an order frustrating. This isn’t the experience we want for customers. The product number is always on the sticker on the back of the tile for easy reference if you still need it. With regards to the full sample, i presume you ordered one tile and not a full size sample so the system will charge delivery. The yellow button on the page would have given you free sample ordering and delivery where you only pay for the tile itself. Kind regards, Team Tile Warehouse

“I ordered few tile samples based on the selection I saw online. One of the samples didn't match the online image. I raised the issue with the customer services but I haven't heard back. I had to order different tiles instead.”

Helpful Report

Hi there, Thank you for your feedback. We’re sorry to hear one sample didn’t match the online image and that you haven’t heard back from our team. It does look like this is still with the image team and our technical team to resolve. We are glad that you were able to find a suitable tile that met your requirements though on the site. Kind regards, Team Tile Warehouse

“I was initially eight tiles short, I was sent some replacements plus a few extra however, these tiles never arrived so I had to send an email. I finally received the extra tiles around six weeks after the original order.”

Helpful Report

Hi Stephen, Thanks for your feedback. We’re sorry to hear about the missing replacement tiles and the six-week delay. We’ll look into this and resolve it promptly. Please share your order number and the replacement details so we can investigate and follow up. Kind regards, Team Tile Warehouse

“The adhesive was difficult to work with but the price was good. E.g. You had less than a few minutes working time no matter what mix you made.”

Helpful Report

Hi Alex, Sorry to hear the adhesive was difficult to work with, though glad the price worked for you. If you’d like, please share your order number and a few details about the mix you used and the working time you experienced, and we’ll look into options or guidance to help for future orders. Kind regards, Team Tile Warehouse

“Unable to speak to a human. Unable to take off VAT as we do not pay it in the Channel Islands. I've not received my goods as yet so Unable to comment on my product delivery.”

Helpful Report

Hi John, I’m sorry you’re having trouble getting in touch and for any confusion around VAT. I’d like to help get this sorted and check on your order status. Could you please share: - your order number - a brief note on the VAT issue and the Channel Islands context We’ll investigate with our team and get back to you as quickly as possible. If you’d prefer, you can also reply with your preferred resolution and we’ll do our best to accommodate. Thank you for your patience. Kind regards, Team Tile Warehouse

“It's a pity that it took 3 deliveries before receiving my order undamaged in transit. Very poor packaging.”

Helpful Report

Hi Rex, Thanks for your review and the 3-star rating. We’re sorry to hear your order arrived undamaged only after 3 deliveries and that the packaging was poor. We’ll pass this feedback to our packaging and logistics teams to prevent this in the future. If there’s anything else we can do to make this right, please let us know. Glad that you now at least have everything you ordered Warm regards, Team Tile Warehouse

“Ordered 3 samples only got 2, Tiles ordered were as stated, all good, Z bar damaged, refund given no problems. Good customer service, average delivery. Product excellent.”

Helpful Report

Hi there, Thanks for sharing your experience. I’m glad the tiles and service were mostly positive, but I’m sorry about the damaged Z bar. Kind regards, Team Tile Warehouse

“The tiles were great unfortunately your refund process is very expensive especially if you don’t live on the mainland and for this reason is why I would not use tile warehouse again”

Helpful Report

Hi there, I’m really sorry to hear about the high refund costs for non-mainland deliveries. While we do our utmost to control our costs on outgoing I am afraid that returns can be high for larger weight returns. This cost is outside our control and would be the same for any mainland provider unfortunately. Kind regards, Team Tile Warehouse

“Easy company to order off but when 200 tiles came on a pallet and disabled husband told driver not paid to take them off left in middle of path till someone came and couldn’t get in be aware of pallets”

Helpful Report

Hi there, Thanks for your feedback. I’m sorry to hear about the pallet situation and the inconvenience it caused. We do try to make it very clear, at every step of the ordering process, that we use third party carriers and that delivery is kerbside due to insurance insistance. Warm regards, Team Tile Warehouse

“The order did not go smoothly, partly my fault , but they ere delivered to the wrong postcode and I had to retrieve them Myself”

Helpful Report

“My second delivery was late due to your mix up with my payment & some of the tiles broken.”

Helpful Report

Hi there, Thank you for your feedback, and I’m genuinely sorry to hear about the issues you faced with your payment and the broken tiles. We understand how important it is to receive your order on time and in perfect condition. Your experience is invaluable for us as we aim to improve our services. Please rest assured that we are looking into your concerns and will do our best to prevent similar issues in the future. Your satisfaction is very important to us. Warm regards, Team Tile Warehouse

“Poor service”

Helpful Report

Hi Matt, I’m sorry to hear that you felt our service was below par. We strive to provide a positive experience for all our customers, and it’s clear we didn’t meet your expectations this time. Your feedback is important to us and will be used to make the necessary improvements. Thank you for sharing your thoughts with us. We hope to earn back your trust in the future. Best wishes, Team Tile Warehouse

“Tiles were packed chipped and broken and at least a quarter of them. I found the tiles not packaged well Very disappointed”

Helpful Report

Hi Richard, I’m really sorry to hear that your tiles arrived chipped and broken. It’s disappointing to know that the packaging didn’t meet your expectations. We always aim to ensure that our products arrive in perfect condition, so your feedback is valuable to us. We appreciate you bringing this to our attention, and I assure you that we will look into the packaging process to avoid similar issues in the future. Thank you for sharing your experience, and we hope to improve your impression of us next time. Please contact customerservice@tilewarehouse.co.uk and we will obviously refund or replace the damaged tiles at our expense. Warm regards, Team Tile Warehouse

“The tiles were fine but quite a few of them arrived broken. It looked like the box had been dropped on one corner. Picture attached.”

Helpful Report

Hi M, Thank you for your review and for sharing your experience with us. I’m truly sorry to hear that some of the tiles arrived broken, as that can be frustrating. We understand how important it is for products to be delivered in perfect condition, and your feedback will help us improve our handling and packaging processes. Please reach out to our customerservice@tilewarehouse.co.uk team and they will arrange replacements for you. We apologise for the inconvenience. Warm regards, Team Tile Warehouse

“Did not like the refund policy as there's no facilities to return left over extra tiles.”

Helpful Report

Hi there! We do have a returns policy as per the website, all you need to do is ask us for a form to attach to the goods, return them and we will give you a refund for the goods. If you have any other concerns or need further assistance, please don't hesitate to reach out to customerservice@tilewarehouse.co.uk Warm regards, Team Tile Warehouse

“Good choice of tiles, tiles are good quality and fair price for the style. Ordering was easy. Delivery not as good. Some tiles were loose, not in boxes and delivery team not overly helpful.”

Helpful Report

Hi there, Thank you for your review and feedback regarding your recent experience with us. We're glad to hear you found a good selection of quality tiles at a fair price and that ordering was smooth. However, we apologise for the third party delivery issues you encountered. We strive to ensure that our products arrive well-protected and that the delivery team is always helpful. Your comments are important to us, and we will work to address these concerns moving forward. If you need any further assistance, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Tiles arrived damaged .... one half of the box has one corner cracked off. Luckly in my case ... I was cutting the tile down to 198 x 148 .... But worthy not to shipper ... make sure the bubble wrap is on the bottom also.”

Helpful Report

Hi Christopher, Thank you for taking the time to share your experience with us. I’m sorry to hear that some of the tiles arrived damaged and appreciate your suggestions regarding the packaging. We strive to ensure our products arrive safely, and your feedback is essential for us to make improvements. If you need any assistance, please don’t hesitate to reach out to our customer service team, and they will be happy to help. Warm regards, Team Tile Warehouse

“Original tiles ordered then told out of stock. Took a few emails to get resolved with an alternative being offered eventually at the same price. A few packs delivered contained many broken tiles unfortunately. But generally the quality and service was good.”

Helpful Report

Hi Paul! Thank you for your review and for sharing your experience with us. We're glad to hear that you found the quality and service to be generally good, though we sincerely apologize for the inventory issue and the broken tiles in your delivery. Your feedback is incredibly valuable to us as we strive to improve our service and product quality. We appreciate your patience as we resolved the situation, and we hope you’re enjoying your new tiles overall! Warm regards, Team Tile Warehouse

“Customer service response to emails is good but be completely sure of what you’re ordering as returns are expensive and difficult if the item is large”

Helpful Report

Hi there! Thank you for your 3-star review and for sharing your experience. We're glad to hear that our customer service team was responsive to your emails. We understand that ordering tiles can be a significant decision, and we truly appreciate your advice on confirming orders carefully. Your feedback is valuable to us, and we’ll continue to improve our return process. We hope to serve you again in the future! Warm regards, Team Tile Warehouse

“Awaiting response re 3 broken tiles”

Helpful Report

Hi Steve, Thank you for bringing your concern about the broken tiles to our attention. We're sorry to hear about the issue and understand how frustrating that can be. Please know that we are here to assist you and will follow up on your request as soon as possible. It does look like these were organised the same day as your review We appreciate your patience and look forward to resolving this for you. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,742 reviews