Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My second delivery was late due to your mix up with my payment & some of the tiles broken.”

Helpful Report

Hi there, Thank you for your feedback, and I’m genuinely sorry to hear about the issues you faced with your payment and the broken tiles. We understand how important it is to receive your order on time and in perfect condition. Your experience is invaluable for us as we aim to improve our services. Please rest assured that we are looking into your concerns and will do our best to prevent similar issues in the future. Your satisfaction is very important to us. Warm regards, Team Tile Warehouse

“Poor service”

Helpful Report

Hi Matt, I’m sorry to hear that you felt our service was below par. We strive to provide a positive experience for all our customers, and it’s clear we didn’t meet your expectations this time. Your feedback is important to us and will be used to make the necessary improvements. Thank you for sharing your thoughts with us. We hope to earn back your trust in the future. Best wishes, Team Tile Warehouse

“Tiles were packed chipped and broken and at least a quarter of them. I found the tiles not packaged well Very disappointed”

Helpful Report

Hi Richard, I’m really sorry to hear that your tiles arrived chipped and broken. It’s disappointing to know that the packaging didn’t meet your expectations. We always aim to ensure that our products arrive in perfect condition, so your feedback is valuable to us. We appreciate you bringing this to our attention, and I assure you that we will look into the packaging process to avoid similar issues in the future. Thank you for sharing your experience, and we hope to improve your impression of us next time. Please contact customerservice@tilewarehouse.co.uk and we will obviously refund or replace the damaged tiles at our expense. Warm regards, Team Tile Warehouse

“The tiles were fine but quite a few of them arrived broken. It looked like the box had been dropped on one corner. Picture attached.”

Helpful Report

Hi M, Thank you for your review and for sharing your experience with us. I’m truly sorry to hear that some of the tiles arrived broken, as that can be frustrating. We understand how important it is for products to be delivered in perfect condition, and your feedback will help us improve our handling and packaging processes. Please reach out to our customerservice@tilewarehouse.co.uk team and they will arrange replacements for you. We apologise for the inconvenience. Warm regards, Team Tile Warehouse

“Did not like the refund policy as there's no facilities to return left over extra tiles.”

Helpful Report

Hi there! We do have a returns policy as per the website, all you need to do is ask us for a form to attach to the goods, return them and we will give you a refund for the goods. If you have any other concerns or need further assistance, please don't hesitate to reach out to customerservice@tilewarehouse.co.uk Warm regards, Team Tile Warehouse

“Good choice of tiles, tiles are good quality and fair price for the style. Ordering was easy. Delivery not as good. Some tiles were loose, not in boxes and delivery team not overly helpful.”

Helpful Report

Hi there, Thank you for your review and feedback regarding your recent experience with us. We're glad to hear you found a good selection of quality tiles at a fair price and that ordering was smooth. However, we apologise for the third party delivery issues you encountered. We strive to ensure that our products arrive well-protected and that the delivery team is always helpful. Your comments are important to us, and we will work to address these concerns moving forward. If you need any further assistance, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Tiles arrived damaged .... one half of the box has one corner cracked off. Luckly in my case ... I was cutting the tile down to 198 x 148 .... But worthy not to shipper ... make sure the bubble wrap is on the bottom also.”

Helpful Report

Hi Christopher, Thank you for taking the time to share your experience with us. I’m sorry to hear that some of the tiles arrived damaged and appreciate your suggestions regarding the packaging. We strive to ensure our products arrive safely, and your feedback is essential for us to make improvements. If you need any assistance, please don’t hesitate to reach out to our customer service team, and they will be happy to help. Warm regards, Team Tile Warehouse

“Original tiles ordered then told out of stock. Took a few emails to get resolved with an alternative being offered eventually at the same price. A few packs delivered contained many broken tiles unfortunately. But generally the quality and service was good.”

Helpful Report

Hi Paul! Thank you for your review and for sharing your experience with us. We're glad to hear that you found the quality and service to be generally good, though we sincerely apologize for the inventory issue and the broken tiles in your delivery. Your feedback is incredibly valuable to us as we strive to improve our service and product quality. We appreciate your patience as we resolved the situation, and we hope you’re enjoying your new tiles overall! Warm regards, Team Tile Warehouse

“Customer service response to emails is good but be completely sure of what you’re ordering as returns are expensive and difficult if the item is large”

Helpful Report

Hi there! Thank you for your 3-star review and for sharing your experience. We're glad to hear that our customer service team was responsive to your emails. We understand that ordering tiles can be a significant decision, and we truly appreciate your advice on confirming orders carefully. Your feedback is valuable to us, and we’ll continue to improve our return process. We hope to serve you again in the future! Warm regards, Team Tile Warehouse

“Awaiting response re 3 broken tiles”

Helpful Report

Hi Steve, Thank you for bringing your concern about the broken tiles to our attention. We're sorry to hear about the issue and understand how frustrating that can be. Please know that we are here to assist you and will follow up on your request as soon as possible. It does look like these were organised the same day as your review We appreciate your patience and look forward to resolving this for you. Warm regards, Team Tile Warehouse

“I was not happy with the delivery or the attitude of the courier. The pathway to my house has a little lip on it, and he refused to bring the tiles to my door. He said "don't worry love, you can just take them all the tiles out one by one and carry them, but im not able to bring past this point. " thanks so much for being helpful. This first time order has turned into a last time order. No one has any issues delivering to me. He was just being lazy. Also left the pallet they were delivered with so now I have a big wooden block to try and dispose of”

Helpful Report

Hi LouiseDigby! Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the courier and the delivery process. It’s important to us that our staff provides not just the service you expect, but also a positive experience, and we will definitely address your concerns with the delivery team. We appreciate your input and hope you might consider giving us another chance in the future. Warm regards, Team Tile Warehouse

“Tiles arrived as promised in the correct quantity with only 3% showing minor signs of damage. They're up and they look fine, but it was frustrating using the best part of two hours to soak, scrub and dry them to remove the approx. 2 cm adhesive strip that was on each one.”

Helpful Report

Hi there, Thank you for your review and for sharing your experience with us. We're pleased to hear that the tiles arrived as promised and that they look great once up. We sincerely apologise for the inconvenience you faced with the transit wax which is designed to protect your tiles during delivery. Your feedback is important, and we’ll definitely look into this to improve the process for future customers. We appreciate your understanding and hope to serve you again! Warm regards, Team Tile Warehouse

“Tiles are lovely, but they arrived on a pallet, poorly wrapped and a third of them chipped or broken in half. Tile Warehouse replaced them FOC and although better packed, even these were chipped in places. Luckily we have enough to get the job done. A couple of stars dropped for this”

Helpful Report

Hi Louise, Thank you for taking the time to share your thoughts on your recent experience. We're glad to hear you love the tiles, but we sincerely apologise for the packaging issues that led to some damage. Your feedback is valuable and highlights areas where we can improve our shipping processes to ensure all tiles arrive in perfect condition. We're glad that our team was able to replace the damaged ones for you, and we appreciate your understanding in this matter. Please feel free to reach out if you have any further concerns or need assistance. Warm regards, Team Tile Warehouse

“Good price, condition, and delivery. Not accurate advertisement.”

Helpful Report

“Samples all.smashed on delivery”

Helpful Report

Hi there, I am really sorry about the damaged samples, we have raised replacements for you and these should be with you within the next few days. best wishes, Oliver

“Ordered three samples for bathroom. Super quality tiles but these were just to heavy for what I needed. Still looking for what I need.”

Helpful Report

Hi there, Thank you for your feedback! We're glad to hear you loved the quality of the tiles, but we understand that weight can be a concern. Finding the right balance is key, and we're here to help you in your search. If you have any questions or need assistance as you continue looking, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Happy with the actual tiles but so so irritated with the delivery. I live on a second floor maisonette and am a woman who lives on my own - you would think that delivery would mean to your actual door rather than leaving £300 worth of heavy tiles on a pallet outside the building at the bottom of the 2 flights of stairs and saying “I’ll have to just call a man” when I asked him if he wasn’t going to help me bring them up to my front door. Might be company policy but it’s just ridiculous. Took me nearly 3 hours to get them all up tile by tile and nearly throw my back out in the process.”

Helpful Report

Hi there, Thank you for your feedback. I'm glad to hear that you're happy with the tiles themselves, but I sincerely apologize for the inconvenience you experienced with the delivery. It’s frustrating to hear that our delivery service didn’t meet your expectations. We understand that carrying heavy items can be challenging, we do our best to advise on the type of delivery (Kerbside) that will be recieved. I will certianly raise the comments made by the driver to the third party courier for them to investigate as that doesnt feel like something we'd expect. If there's anything else we can help with, please don’t hesitate to reach out. Best regards, The Tile Warehouse Team

“Not sure no real contact”

Helpful Report

Hi Melissa, Thanks for sharing your thoughts with us. We’re sorry to hear that you didn’t feel like you had real contact during your experience. Clear communication is important to us, and we appreciate your feedback on this aspect. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’d love the opportunity to help! Warm regards, Team Tile Warehouse

“Delivery time not good”

Helpful Report

Hi George, Thank you for your review. We're sorry to hear that you had an issue with the delivery time. We strive to provide timely service, or at least good communication if there is a delay and your feedback is invaluable in helping us improve. If there's anything else we can assist you with, please don’t hesitate to let us know. Best wishes, The Tile Warehouse Team

“Product great, colour and texture per photo on website. HOWEVER, unfortunately even though I ticked difficult access, gave full details including maximum size of delivery vehicle possible, still sent on huge artic on pallet. Driver had to park at bottom of road in pub car park and suggested I drove down to pick pallet up from him there!!! I'm 67, single lady.......and all this for 4, yes 4, tiles! Fortunately had someone visiting who came down with me, artic driver (after much complaining) broke pallet up and my visitor put the four tiles in back of my car. When we got home one tile had chip but to be honest, at this point, I was beyond caring, and knew I could conceal the chip with gravel as the tiles were forming a surround in the garden of an olive tree! Product great, delivery company used hopeless. Would I order again from Tile Warehouse, yes, but only if I could speak to someone about the delivery vehicle!!”

Helpful Report

Hi there, Thank you for sharing your experience with us. We’re delighted that you love the product and its color and texture! However, I’m truly sorry to hear about the delivery issues you faced. We appreciate your feedback about the delivery service and will address this with our courier partner to help improve their handling of such situations in the future. If you do choose to order with us again, please feel free to reach out directly, and we’ll ensure that your delivery needs are prioritised. Wishing you a lovely time creating your garden surround! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews