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Tile Warehouse Reviews

4.5 Rating 277 Reviews

89 %

of reviewers recommend Tile Warehouse

Company Reviews

Product Reviews

About Tile Warehouse:

Tile Warehouse is all about making tiling buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 15th April 2024

Tile Warehouse 5 star review on 25th March 2024

Tile Warehouse 5 star review on 23rd March 2024

Tile Warehouse 5 star review on 17th February 2024

Tile Warehouse 5 star review on 22nd January 2024

Tile Warehouse 5 star review on 16th December 2023

Tile Warehouse 5 star review on 12th September 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cant fault the tiles, price and service recieved, there where 5 broken tiles in the order but where replaced within 2 days no problem, would definately recomend products and service. when i lay the tiles would be happy to send images.”

Helpful Report

“Delivered on time. Unfortunately a box was damaged. Contacted customer service who were very helpful . Refunded straight away. Would definitely recommend”

Dear Joanne, Thank you so much for your wonderful 5-star rating of Tile Warehouse! It's brilliant to hear that you had a great experience with us. We are sorry to hear about the damaged box, but we are glad to know that our customer service team was able to assist you promptly. We always strive to provide excellent service and ensure that our customers are satisfied. Your recommendation means a lot to us, and we really appreciate you taking the time to share your positive experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Once again, thank you for choosing Tile Warehouse and for your kind words. We look forward to serving you again! Best regards, Roger

“The plumber unexpectedly moved up the date for a showerroom re-fit, so I needed tiles urgently. Ordered online from Tile Warehouse, who delivered exactly the tiles I needed the very next day. Some tiles were broken on opening, and lovely Alexandros in Customer Services immediately re-orderd replacements for delivery next working day. We couldn't be happier with the result and the customer service that ensured the job got finished on schedule. We're happy, the bathroom fitter was happy, and Tile Warehouse and Alexandros should be very pleased with themselves. Good job all 'round!”

“Beautiful tiles and most impressed with customer service. My first order with Tile warehouse and Ollie was fantastic throughout the whole ordering process from samples to delivery. Alexandros also. Thank you for helping me with my renovation project and helping me find the perfect tile for a period property but also at an affordable price.”

Dear Holly, Thank you so much for your incredible 5-star rating of Tile Warehouse! We are absolutely thrilled to hear that you had a wonderful experience with our beautiful tiles and were impressed with our customer service. It is always a pleasure to assist customers like you in finding the perfect tile for their renovation projects, especially for period properties. We are delighted to have been a part of your journey and to have offered our support from samples all the way through to delivery. Ollie and Alexandros have certainly made a positive impact, and we will make sure to pass on your kind words to them. We truly appreciate your loyalty as a customer, and we look forward to continuing to serve you in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you again for choosing Tile Warehouse! Warm regards, Roger

“Good tiles at a good price. Small issue on delivery which was immediately resolved by the helpful team at Tile Warehouse so would highly recommend.”

Thank you so much for your amazing 5-star rating for Tile Warehouse! We greatly appreciate your support and loyalty as a customer. We're thrilled to hear that you found good tiles at a good price and that our helpful team was able to quickly resolve any delivery issues you faced. Your recommendation means a lot to us. We can't thank you enough for choosing Tile Warehouse, and we look forward to serving you again in the future.

“Cannot thank Oliver enough for helping us out of a tight spot on a project. Efficient and highly reliable service can’t recommend them enough!”

Dear Daniel, Thank you so much for your amazing 5-star rating of Tile Warehouse! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We also want to express our gratitude for sharing your feedback about Oliver's exceptional assistance. We're glad that Oliver was able to help you out of a tight spot on your project. Providing efficient and highly reliable service is what we strive for, and we couldn't be happier to know that we met your expectations. Once again, thank you for recommending us. We're here to assist you whenever you need anything. Best regards, Roger

“Excellent Customer Care from Alexandros and Ollie with our recent (1st) order from you. It is a rarity these days. They are a credit to your company. We will most definitely be using you again for future projects .”

Hi Debbie, Thank you so much for your wonderful review! We truly appreciate your support. I cannot thank you enough for your kind words about your experience with myself and Alexandros. It is honestly so lovely that it almost looks like I've been writing my own reviews at this point! Its super exciting to hear that you will be choosing Tile Warehouse again for your future projects. I genuinely look forward to serving you with the same level of dedication that we always try to provide. You have been nothing but polite and patient throughout the whole order process and it makes both mine and Alexandros' job significantly easier. Warmest regards, Oliver

“Like some other reviews I can’t fault the prices or the delivery time. Also like some of the reviews several of the tiles were broken and one had a groove in the ceramic. I don’t know why they were packed in the box without any paper or bubble wrap under them but with a piece of shrink wrap and paper on top. The box flexing in transit probably caused the damage. I ordered more than enough for what I needed so it wasn’t a problem. Going by the selection and prices Tile Warehouse has I would probably buy from them again.”

Thank you for your 4-star rating, Clarke! We appreciate your positive feedback on our prices and delivery time. We apologise for the inconvenience caused by the broken tiles and the groove in the ceramic. We understand how frustrating that can be. Can I confirm if the above was reported directly with our customer service team as they would gladly assist to get this resolved for you? We're thrilled to know that you would consider buying from us again, and we look forward to serving you in the future. Thank you for choosing Tile Warehouse! Kind Regards,

“Very competitive price and offer, to order it and buy it was easy. Enough delivery slots to choose from. The best was delivery driver, asked him of possible to place the pallets in my garage and it was done with ease saving me time and effort. Would O recommend it - yes A*.”

Thank you, Almedin, for your glowing 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to hear that you found our prices and offers competitive. We understand the importance of convenience, and we're glad to hear that ordering and purchasing from us was easy for you. Our wide range of delivery slots aims to cater to everyone's schedules.Thank you for recommending us with an A* rating. We hope to serve you again in the future!

“Ive had an underground water leak I was expecting to lift all the kitchen tiles luckily I found nearly an exact match I’m so glad I found your website”

Thank you so much for your fantastic 5-star rating of Tile Warehouse! We are incredibly grateful for your support and delighted to hear about your positive experience. We understand how frustrating an underground water leak can be, and we're thrilled that you were able to find nearly an exact match for your kitchen tiles on our website. It's truly wonderful to know that we could assist you in resolving this issue. Best Regards,

“Cheap price and seem decent enough quality but came in two packages 4 days apart, one of which was heavily damaged with all the tiles cracked.”

Good morning, Thank you so much for taking the time to provide your valuable feedback regarding your recent experience. We would like to extend our deepest apologies for the inconvenience caused by the delivery of your order in two separate packages, with one of them arriving damaged. I am currently in contact with our logistics team to understand why it would arrive as two packages because this isn't how we would send them. Please do reach out to us on CustomerService@tilewarehouse.co.uk and we will certainly look to resolve this for you. Once again, we genuinely appreciate your feedback and your choice to bring this matter to our attention. Please accept our sincere apologies, and we look forward to hearing from you soon. Warm regards, Oliver Tile Warehouse

“cant fault the tiles, price and service recieved, there where 5 broken tiles in the order but where replaced within 2 days no problem, would definately recomend products and service. when i lay the tiles would be happy to send images.”

“Had a few questions and all answered quickly and efficiently by Alex. Much appreciated.”

Thank you for giving Tile Warehouse a 5 star rating! We are pleased that Alex was able to answer your questions quickly and efficiently. We truly appreciate your feedback!

“Came promptly.”

Thank you so much, Malcolm, for your 4 star rating of Tile Warehouse! We are so glad that our service and products came promptly for you!

“So far I have only ordered samples but will be buying the proper tiles soon. The samples came really really quickly. Very efficient service , impressive. I liked that I could use the QR code to visualise the tiles in my kitchen I liked the selection of tiles on offer Very good alround”

Thank you so much for the 5-star rating! We are delighted to hear that you were satisfied with your experience so far. We are glad that you could easily visualize the tiles in your kitchen and appreciate that you enjoyed the selection we offered. We are so pleased that you found our service efficient and impressive! Thank you for your kind feedback.

“Over half of the tiles I ordered were smashed! Put me very behind as tiler was coming the next day and couldn’t complete the job, still waiting almost a week later for replacements!”

Thank you so much for taking the time to let us know about your experience, Aimee. We’re so sorry about the smashed tiles and the delay faced with your order. We understand your frustration and I can see a service specialist has been in touch and confirmed the delivery date for your replacements on Monday. It is advisable not to book any trades people until you receive and check your goods. I do apologise again for the initial breakages and can see your replacements are due to be with you today. If there is anything else I can do please feel free to contact us directly.

“My order had broken tiles, tile warehouse sorted the problem quickly for me very efficiently. highly recommended”

Thank you for your 5 star rating! I'm glad to hear that Tile Warehouse was able to quickly and efficiently resolve the issue with your order, and that you would recommend us. We really appreciate your business!

“Beautiful tiles excellent service”

Thank you so much for the 5 star rating of Tile Warehouse! We're so happy to know you found our beautiful tiles and excellent service to your liking. We really appreciate your feedback and are glad we could serve you!

“You delivered my tile trim for half of the price that I paid for a failed delivery from an eBay seller who's parcel got destroyed. You used the same courier as them but charged me 12 pounds less p&p. So you now are a permanent feature of my favorite bookmarks.”

Thank you so much for your 5 star rating of Tile Warehouse, Christopher! We're glad to have been able to provide you with such an economical and quick response for your tile trim. We're very pleased that Tile Warehouse made it into your favorite bookmark list, and we appreciate you taking the time to comment on our services. Thanks again for your wonderful review!

“Good speedy service. Unfortunately, you cannot collect from the warehouse which would have suited me living not to far away.”

Thank you for your 4 star rating of Tile Warehouse. We are glad you appreciate the speed of our service and we understand that not having the option of collecting from the warehouse may not have suited your needs. It is a matter of Health and Safety Issues. Thank you for your feedback!

“The tiles are beautiful The only issue was the delivery. I wasn’t given a day or even a 2 hour window but only 5 minutes before the van arrived. I had to unload 140kgs from the kerbside pick in my pyjamas in the ice.”

Thank you for your 4 star rating of Tile Warehouse, Cathie! We're glad to hear that you think the tiles are beautiful. We apologise for the inconvenience with the delivery, as we understand that it would have been difficult in this condition.However, all deliveries are delivered to the kerbside. During the checkout process the option to select your own delivery date would have been available. We strive for customer satisfaction and will take this feedback to work on with our delivery processes.

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Tile Warehouse is rated 4.5 based on 277 reviews