Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bex was very helpful at organising the replacement of some of the tiles that were cracked on delivery. The tiles are perfect for my kitchen so thankyou 😊”

Helpful Report

Hi Flora, Thank you for your lovely 4-star review! We're glad to hear that Bex was able to assist you with the tile replacement and that you found the perfect tiles for your kitchen. Your appreciation truly means a lot to us! We hope you enjoy your new tiles for years to come! Warm regards, Team Tile Warehouse

“Good website, lots of choice. Product quality was better than high st DIY shops. Delivery was decent. I would advise adding 20% to measured area rather than 10%, as we ran out due to offcuts etc.”

Helpful Report

Hi there, Thank you for your thoughtful 4-star review! We're delighted to hear that you found our website easy to navigate and our product quality to exceed that of high street DIY shops. We truly appreciate your feedback regarding the measured area; it’s a great tip for future customers! We hope to see you back again soon! Warm regards, Team Tile Warehouse

“Recently ordered a box of rustic white tiles. The box had clearly been dropped on the corner so quite a few tiles were broken. Contacted customer service who were very helpful and sent out replacement tiles plus a few more. Happy with the tiles and the after sales. Would use again”

Tile Warehouse 4 star review on 14th October 2025

Helpful Report

Hi David, Thank you for your thoughtful 4-star review! We're glad to hear that you were pleased with the replacement tiles and our customer service team. It’s always our goal to ensure our customers are satisfied, even when challenges arise. We appreciate your understanding and are thrilled you would choose to shop with us again. Looking forward to serving you in the future! Warm regards, Team Tile Warehouse

“Tiles and grout delivered on time, friendly and helpful delivery driver. Tiles look lovely in the bathroom. Had a query for customer service and used the chat; it was over the weekend so took a little while to get a real response, but all good in the end. Would recommend this company.”

Helpful Report

Hi Thank you for your kind 4-star review! We're delighted to hear that your tiles arrived on time and that our delivery driver provided friendly service. It’s wonderful that the tiles look lovely in your bathroom! We're sorry to hear the response time on chat wasn't as quick as we'd like during the weekend, but we're glad everything was resolved to your satisfaction in the end. Your recommendation means a lot to us! Warm regards, Team Tile Warehouse

“Ordering was easy. delivery was as arranged. The delivery driver brought them into the rear of my property as I was a lady here on my own, which was really helpful. Tiles have not been used yet but will be fitted after the 20/10/25. Everything was as hoped and I have no complaints as yet Thankyou”

Helpful Report

Hi Linda, Thank you for your lovely 4-star review! We're pleased to hear that the ordering process and delivery went smoothly for you, and it's great that our driver was able to assist by bringing the tiles to the rear of your property. We appreciate your feedback and hope that when you get around to fitting the tiles after the 20th, they meet your expectations! If you need any assistance in the future, don't hesitate to reach out. Warm regards, Team Tile Warehouse

“I've ordered tiles from Tile Warehouse twice over the past few months. Staff I've spoken to by phone or email have been professional and helpful. Tiles were delivered within good time and were good value for the price. Tile Warehouse seem to have a far wider range of tiles than other companies. I would definitely recommend them”

Helpful Report

Hi Dean, Thank you for your thoughtful 4-star review! We’re glad to hear that our team was professional and helpful during your orders, and that the tiles arrived promptly and at great value. It's wonderful to know you appreciate our wide range of options— we work hard to provide that for our customers. Your recommendation is truly appreciated, and we can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Great service and communication. Very pleased with the tiles. Good value.”

Helpful Report

Hi there, Thank you for your great 4-star review! We're thrilled to hear that you were pleased with our service and communication. It's fantastic that you found our tiles to be good value too. Your feedback truly motivates us to keep delivering excellent service! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“No problem. All well packaged, and fast delivery”

Helpful Report

Hi there, Thank you for your great review! We're glad to hear that everything arrived well packaged and that the delivery was quick. Your satisfaction is our top priority, and we appreciate your feedback! Looking forward to serving you again! Warm regards, Team Tile Warehouse

“Delighted with the gradient white tiles we purchased and also delivery timescale. Only criticism was that delivery charge cost almost as much as the tiles!.”

Helpful Report

Hi Ronnie, Thank you for your lovely 4-star review! We're thrilled to hear that you’re delighted with the gradient white tiles and the quick delivery. We appreciate your feedback regarding the delivery charge and we always strive to keep costs as low as possible for our customers. If there’s anything else we can assist you with, just let us know! Warm regards, Team Tile Warehouse

“Good service tiles excellent, delivered on the kerbside on a pallet, don't know what to do with the pallet can it be collected?”

Helpful Report

Hi there, Thank you for your great 4-star review! We’re pleased to hear that you experienced good service and liked your tiles. Regarding the pallet, please reach out to our customer support team, and they’ll be happy to assist you with the collection process. Thanks again for your feedback, and we hope to see you again soon! Warm regards, Team Tile Warehouse

“Good quality tiles at a fair price, website easy to navigate and order. Had an issue with delivery content but was dealt with efficiently by customer services, thank you Oliver.”

Helpful Report

Hi Graham, Thank you for your fantastic 4-star review! We're pleased to hear that you found our tiles to be of good quality and at a fair price. It’s great to know our website made your ordering process easy. We’re also glad that our customer service team, especially Oliver, could resolve the delivery issue efficiently for you. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“I'm not keen on internet buying, but having looked through various tile outlets, the only tiles that appealed to me, were all out of stock. Having looked on line, I found a number of suppliers that offered similar tiles, but many of the adverts were either misleading or confusing either in pricing or photography. Tile warehouse were clear and concise and the samples requested arrived within 2 days. I telephoned them a couple of times too and they were helpful both times. The tiles purchased were competitively priced but not the cheapest. They arrived on the correct date. Overall - very pleased.”

Helpful Report

Hi Mark, Thank you for your insightful 4-star review! We're pleased to hear that you found our service clear and concise, especially when so many options can be confusing. It’s great to know that our samples reached you quickly and that our team was helpful over the phone. We appreciate your feedback and hope your new tiles bring you joy in your space! Warm regards, Team Tile Warehouse

“arrived quickly & in good condition”

Helpful Report

Hi there, Thank you for your great 4-star review! We're delighted to hear that your order arrived quickly and in good condition. We aim to provide our customers with efficient service and quality products, so it’s wonderful to know we hit the mark for you! If you have any questions or need assistance in the future, feel free to reach out! Best wishes, Team Tile Warehouse

“Excellent service,rang up spoke to a very nice patient gentleman who explained and talked me through everything,ordered the tiles 2 days later tiles arrived and on time,the tiles look very nice and excellent quality haven't had them put on the step so can't tell you what they are like down”

Helpful Report

Hi Yvonne, Thank you for taking the time to leave us a lovely 4-star review! We're delighted to hear that you received excellent service from our team. It's wonderful that your tiles arrived on time and that you find them to be of great quality. We hope they look fantastic on your step once you have them installed! If you have any questions or need further assistance, please feel free to reach out to us anytime. Best wishes, Team Tile Warehouse

“Great value products however quite a few tiles were broken but it was fine because they were ones to be cut. Quick delivery. Good price.”

Helpful Report

Hi there, Thank you for your 4-star review! We truly appreciate your feedback regarding the tiles, and we’re glad to hear that you found our products to be great value. Quick delivery is always our goal, so it's fantastic that we met that expectation for you. If you need any support or have further questions, don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Delivered on time and safely (nothing broken). Delivery driver very helpful in placement of delivery. As photo shows, just finished grouting and final clean and 'polish' still to do once grout set. Cutting tiles was an interesting challenge.”

Helpful Report

Hi there! Thank you for your great 4-star review! We're pleased to hear that your tiles were delivered safely and that the driver was able to assist with the placement. It sounds like you're making excellent progress with the grouting! Cutting tiles can be a fun challenge, and we're glad you're tackling it. If you need any further assistance or have any questions along the way, feel free to reach out! Warm regards, Team Tile Warehouse

“Ordered Silk White Marble Effect Tiles (30x60cm) to tike my bathroom. Im not a tiler but would class myself as a competent DIYer.. Tiles were easy enough to work with but noticed that there were some scoring on some tiles (approx 2 box loads) that were unusable as marks were noticable. Some slipped through the net and by the time I noticed was tio late and tiles were running low Happy enough with the finished job. Tiles arrived well package by pallet”

Tile Warehouse 4 star review on 1st October 2025

Helpful Report

Hi there! Thank you for taking the time to leave a thoughtful 4-star review! We're glad to hear that you found the tiles easy to work with and that you're happy with your finished bathroom. We appreciate your feedback regarding the scoring on some tiles and will take this into account for future quality checks. If you need any further assistance or have questions, we're here to help! Best wishes, Team Tile Warehouse

“Tiles were lovely, although some were broken, flimsily packaged but promptly replaced , reasonably priced, good service”

Helpful Report

Hi there! Thank you for the thoughtful 4-star review! We're glad to hear that you found the tiles lovely and appreciate your patience regarding the brief hiccup with packaging. It's great to know that we were able to promptly replace the broken ones, and we're happy you found our service to be good and prices reasonable! If you have any further questions or need assistance in the future, please don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Helpful staff, small delivery issue quickly and painlessly resolved.”

Helpful Report

Hi Stephen! Thank you for your great 4-star review! We're pleased to know that our staff was helpful and that we resolved your delivery issue promptly. Your feedback is invaluable to us and encourages us to keep improving our services. We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Come on time and we'll packed”

Helpful Report

Hi David! Thank you for your great 4-star review! We’re glad to hear that your order arrived on time and was well-packed. Your feedback is really appreciated and helps us continue to improve. We hope to serve you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews