Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.56

4.6 Rating 1,195 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the samples...we found a color we preferred nearby”

Helpful Report

“A reactive rather than a proactive Company. Tiles did not arrive as promised with no communication. I understand that things do not always go the plan but a phone call or text from the Company would have helped considerably with forward planning. Staff were always pleasant and helpful when I did phone and emails were responded to promptly, but I should not have to do all the chasing. That said their service and prices are very good.”

Helpful Report

“delivered quickly & as described”

Helpful Report

“Easy to order samples. We then ordered our selected tiles which were delivered on time. On opening the boxes we found that a few of the tiles were chipped. I called the customer service line which was answered by Oliver. He was extremely helpful and arranged to send replacements which arrived promptly on time. We have not yet fitted the tiles so cannot comment on these.”

Helpful Report

Hi there! Thank you for your great 4-star review! We appreciate your feedback and are pleased to hear that the ordering process for samples and delivery went smoothly. We're sorry to learn about the chipped tiles but are glad Oliver could assist you promptly with replacements. Your satisfaction is important to us! We hope you enjoy fitting the tiles once you're ready! Warm regards, Team Tile Warehouse

“Service provided was greater than expected and very happy with the product as well. But I think I have ordered extra supplies as per my tile fitter and I can't returned to you as it will cost more than the purchased prices. So I would like to suggest that there should be a option to get returns easily available as an option.”

Helpful Report

Hi there! Thank you for your thoughtful 4-star review! We're delighted to hear that you were happy with both the service and the product. Your feedback about the return option is greatly appreciated; we always strive to improve our services to better meet our customers' needs. We hope to serve you again soon! Best wishes, Team Tile Warehouse

Helpful Report

Hi there! Thank you for your thoughtful 4-star review! We’re delighted to hear that you were happy with both our service and the product. Your feedback regarding the return process is very valuable, and we truly appreciate your suggestion for making returns easier. We always strive to improve, and your insights help us do just that. We hope to see you again soon! Warm regards, Team Tile Warehouse

“A good range, probably could do with a wider selection. Good value and very efficient delivery.”

Helpful Report

Hi there! Thank you for your great 4-star review! We appreciate your feedback about our range and are always looking to improve. It’s wonderful to hear that you found our products to be good value and that our delivery was efficient. We hope to see you again soon! Best wishes, Team Tile Warehouse

“I had placed an order /delivery selected for 13/8/25. I received an email stating there was a slight delay in my delivery. I did not receive my delivery that day ? so contacted Tile warehouse by email / phone with the delay being with the courier and I would receive delivery 14/8/25 between 2pm- 5pm. I felt some concern and contacted courier direct, who informed me my order would not be delivered. I contacted Oliver & Shreena at Tile warehouse. They were fantastic and understood the consequences of delayed deliveries and contacted the courier. After some back and forth discussion, Oliver managed to have my order delivered within the hour . well done . I would have scored 5* if the courier had not created the delay.”

Helpful Report

Hi Brian! Thank you for your thoughtful 4-star review! We truly appreciate your understanding regarding the delivery delay, and we’re thrilled to hear that Oliver and Shreena could assist you effectively. It’s always our goal to ensure smooth deliveries, and your feedback will help us improve further. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“They are absolutely lovely tiles, can’t complain. The only thing I would mention is some of the sizing can be different. Some packs would measure 599mm, others were 602mm. I spaced them so got around it, just didn’t expect that from a porcelain tile. Needless to say our kitchen look stunning with these in. Would highly recommend for a neutral colour that goes with anything. Thank you”

Helpful Report

Hi Luke! Thank you for your thoughtful 4-star review! We're so pleased to hear that you're loving the tiles and that they are making your kitchen look stunning. We appreciate your feedback regarding the sizing variance; your spacing workaround is a fantastic solution! It’s great to know that these tiles fit perfectly with your desired neutral palette. We truly value your recommendation and hope to see you again soon! Warm regards, Team Tile Warehouse

“Good pricing , fast response and delivery of the sample tile and the order . Would definitely recommend”

Helpful Report

“Request for sample only. Received well packaged, both very nice tiles but as bathroom is still under construction we are not in a position to make a decision yet.”

Helpful Report

Hi there! Thank you for your thoughtful 4-star review! We're glad to hear that you received your samples well packaged and found the tiles nice. We completely understand that choosing the right tiles can take time, especially with your bathroom under construction. Whenever you’re ready to make a decision, we’ll be here to assist you! Warm regards, Team Tile Warehouse

“I had bought the main bulk of these tiles from a different seller before but when I needed more I would have had to pay a very high delivery fee with this other provider, because I only needed one more pack. I then found the same tiles with Tile Warehouse, for a cheaper price and cheaper delivery. Plus, they arrived within two days, which was perfect. My only complaint is, that the tiles weren't packaged very well. Thankfully the transport wasn't too rough, so they all arrived in one piece, but there wasn't much protection around them and the box they were in was very torn. Other than that very happy customer!”

Helpful Report

Hi there! Thank you for your great 4-star review! We're glad to hear you found a better deal with us and that the tiles arrived quickly. We appreciate your feedback regarding the packaging and will certainly look into improving that aspect to ensure all our products reach you safely. Thank you for being a happy customer! Best wishes, Team Tile Warehouse

“Service is good and fast but delivery is too expensive”

Helpful Report

“LARGE STOCK VERY EFFICIENT”

Helpful Report

Hi Anthony! Thank you for your wonderful 4-star review! We're glad to hear that you found our stock large and our service efficient. We strive to offer a great selection and timely assistance, and your feedback encourages us to keep improving. We hope to see you again soon! Warm regards, Team Tile Warehouse

“Lovely tiles and communication throughout was great. This helped keep me informed as the tiles took longer than expected to be delivered. However, porch looks stunning with the new tiles!”

Helpful Report

Hi there! Thank you for your lovely 4-star review! We truly appreciate your patience regarding the delivery delay, and we're thrilled to hear that the tiles have transformed your porch into something stunning. Your feedback motivates us to keep improving our service! We're always here to help and look forward to assisting you again in the future. Warm regards, Team Tile Warehouse

“Prompt receipt of the samples But a request for no emails is being ignored”

Helpful Report

Hi Jill! Thank you for your 4-star review! We're glad to hear that your samples arrived promptly. We apologise for any inconvenience with your email preferences and appreciate you bringing this to our attention. We'll work to resolve it as quickly as possible. We appreciate your feedback and look forward to serving you again! Best wishes, Team Tile Warehouse

“Bought 8 blended tiles all the same. Not blended!”

Helpful Report

Hi there! Thank you for your review. We're sorry to hear that the tiles did not meet your expectations regarding blending. We understand how important it is for everything to align perfectly with your vision. Unfortunately whilst the tiles are varied, it can happen where they do look very similar when only a handful are purchased. Warm regards, Team Tile Warehouse

“Delivered on time and not many faults”

Helpful Report

Hi there! Thank you for your review! We’re pleased to hear that your order was delivered on time and that you found our products to your satisfaction. Your feedback is important to us, and we’re always here to help if you need anything. Warm regards, Team Tile Warehouse

“purchased tiles because on offer .put 4 stars because disastisfied with delivery. waiting in all day to be told my tiles had been delivered when they had not.was not informed there was a problem .delivery rearranged and no problem.”

Helpful Report

Hi there! Thank you for your review and for bringing your delivery experience to our attention. We're truly sorry to hear about the confusion and the waiting. Clear communication is essential, and we understand how frustrating it can be when things don't go as planned. We're glad to know the delivery was rearranged without any further issues. We appreciate your understanding and hope to serve you better next time! Warm regards, Team Tile Warehouse

“Appreciated being able to talk to a real person on the phone to check details. Tiles arrived as arranged, communication about order good.”

Helpful Report

Hi there! Thank you for your wonderful 4-star review! We’re delighted to hear that you appreciated our communication and were able to talk to someone directly. It’s great to know your tiles arrived as planned. Your feedback means a lot to us and helps us continue to improve our service. Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,195 reviews