Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,012 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great tiles, easy to cut with the right equipment. The only downside is that there is hardly any pattern and not as the photos displayed. tiles arrived next day and i would recommend Tile Warehouse”

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“Good quality products with fast delivery times.”

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“.10 character”

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“I give it 4 stars only because the strip came with one scratch, the rest is fine, overall I recommend it”

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“Prompt responses on communication and delivery. However, there are 3 issues: 1.) The colour was a little disappointingly different to the colour expected; although, to be fair, samples are readily offered to overcome those disappointments. And, at the end of the day, they look fine fitted! 2.) All tile edges were RAW whereas I should have 'SPECIFIED' 1 'BULLNOSED' finished edge! Again, they're stuck down now so they'll have to do! Perhaps they may have queried that 'NEED'! 3.) Upon receipt of the 2 boxes, which appeared OK, it wasn't until in use that several tiles were either chipped or broken; these were from the FULL box not the PART box. However, as is usually the case, part tiles/cut tiles are usually needed so, again, not really a problem. Would I use them again, YES but arrange a sample beforehand!”

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“It was a lovely colour. Happy with it .”

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“The tiles are lovely, the photo don’t do them justice. We are in N.Ireland so unfortunately a few boxes were damaged during transport, I emailed tile warehouse and they got back to me very quickly and said they would replace them asap. Very good service, I’ll definitely recommend tile-warehouse. Thank you”

Helpful Report

“No problem with these tiles But as I don't think they will look right I ordered some more 3weeks ago and have never received them”

Helpful Report

Hi Patricia! Thank you for your review! We’re glad to hear you’re happy with the tiles you received. We apologize for any delay with your recent order. Please reach out to our customer service team, and they will be more than happy to assist you with this matter. We appreciate your understanding and look forward to ensuring you have the best experience with us! Warm wishes, Team Tile Warehouse

“Great prices and prompt delivery”

Helpful Report

Hi Mark! Thank you for your lovely 4-star review! We're delighted to hear that you found our prices great and that your delivery was prompt. Your feedback is very much appreciated, and we hope to get that 5-star review from you next time! If there's anything else you need, don't hesitate to reach out. Best wishes, Team Tile Warehouse

“delivery slow”

Helpful Report

Hi there! Thank you for your review and feedback. We appologise for the delay in delivery and understand how important it is to receive your order on time. We're constantly working to improve our processes and appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Great to be able to get samples first. Speedy delivery. Good quality. In the end, I chose another supplier with tile colour closer to my needs.”

Helpful Report

Hi there! Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated the ability to get samples and that our delivery was speedy! We completely understand that finding the perfect tile color is essential for your project, and we wish you all the best with your choice. If you're ever looking for tiles in the future, we’d love the chance to assist you again. Don't hesitate to reach out! Best, The Tile Warehouse Team

“Had a problem with delivery of a previous order, but very concientiously and quickly resolved and impressively followed up by Oliver, the customer service manager, so all good. Recent order was just one square metre to extend existing area. same quality tile, and quick delivery. Slightly miffed that I ordered 1sqM / 34 tiles. The order and payment was specifically for 34 tiles. The box I received contained only 33 tiles, so someone had removed a tile from a full box (actually making it marginally closer to exactly 1sqm). I paid by the tile for 34 tiles, so overcharged by 1 tile's worth! Not a big deal as I had a good contingency, but would rather get what I paid for. UPDATED: Oliver contacted me by phone in response to this review (later the same day) and has arranged to refund the postage cost as a result of this hickup. I'm very impressed by his attention to this, and confident to recommend this supplier.”

Helpful Report

Hi Martin! Thank you for taking the time to share your experience with us, and for your kind words about Oliver's support. We're glad to hear that your recent order was delivered quickly and that the quality met your expectations. I apologize for the mix-up with the number of tiles in your order. We always strive to ensure our customers receive exactly what they paid for, so your feedback is invaluable. I’m happy to hear that Oliver's follow-up helped address this issue promptly. If you need anything else or have further questions, don’t hesitate to reach out. Best, The Tile Warehouse Team

“Delivery very prompt. Good product and service”

Helpful Report

Hi Mark! Thank you for your great 4-star review! We're really pleased to hear that you experienced prompt delivery and found our product and service to your satisfaction. Your feedback is appreciated, and we strive to continuously improve. If you have any questions or need assistance in the future, don't hesitate to get in touch. We’re here to help! Best, The Tile Warehouse Team

“Quick service and well packaged delivery of tiles. Unfortunately, 2 tiles had broken in transit, which was unfortunate and probably due to carrier's lack of attention to the FRAGILE tape on the package. Otherwise, pleased with service.”

Helpful Report

Hi Margaret! Thank you for your valuable 4-star review! We're glad to hear that you appreciated the quick service and well-packaged delivery of your tiles. However, I'm sorry to hear that two tiles arrived broken. We understand how disappointing that can be, especially with the care we put into packaging. We will definitely pass on your feedback about the carrier's handling to ensure better attention in the future. If there's anything we can do to assist you further, please don’t hesitate to reach out. Best, Oliver Tile Warehouse Team

“This order was not without its issues. Firstly one of the tile selections was out of stock. However Alexandros and then Oliver helped to make the order work. Following our checking the condition of the tiles we found a few(6) tiles that were unusable. Not a huge percentage of the order. However the guys replaced them without quibble but the replacements were more smashed up than the originals. Delivery companies! Finally got the replacements today. Many thanks”

Helpful Report

Hi Ukcubfan! Thank you for taking the time to share your experience with us. We’re glad to hear that Alexandros and Oliver were able to assist you in resolving the issues with your order. We strive for customer satisfaction, and it’s great to know that you appreciated their help! We sincerely apologize for the trouble with the unusable tiles and understand how frustrating that can be. We are committed to providing quality products and will continue to work closely with our delivery partners to improve our processes. If you need any further assistance, please don’t hesitate to reach out. Thank you for your understanding, and we hope to serve you better in the future! Best, Oliver Tile Warehouse Team

“Good service and the samples were well packaged and very helpful.”

Helpful Report

Hi there! Thank you for your great 4-star review! We're glad to hear that you received good service and found the samples helpful and well-packaged. Your feedback is important to us! If there's anything more we can do for you or if you have any questions, just let us know. We're always here to assist! Best, Oliver Tile Warehouse Team

“I would definitely purely think about looking here for ideas and to buy tiles”

Helpful Report

Hi Maria! Thank you for your lovely 4-star review! We're glad to hear that you're considering us for ideas and tiles. It's always great to be a source of inspiration! If you have any questions or need assistance while browsing, feel free to reach out. We're here to help you find exactly what you need! Best, Oliver Tile Warehouse Team

“small project. Ordered online. cheaper than the rest. All stuff delivered of really good quality . made an amateur DIY guy's job a lot easier.”

Helpful Report

Hi there! Thank you for your fantastic 4-star review! We're glad to hear that you found our online ordering process easy and that you received everything in great quality. It's wonderful to know that we could help make your DIY project smoother! If you have any other projects in mind or need assistance, don’t hesitate to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“The samples were handy to make me decide which one I would possible purchase to go with the floor tiles I had already purchased”

Helpful Report

Hi there! Thank you for your great 4-star review! We're pleased to hear that our samples were helpful in guiding your decision for your purchase. Having the right options at hand can make a world of difference! If you need any further assistance or have questions, feel free to reach out. We’re always happy to help! Best, Oliver Tile Warehouse Team

“Tiles sent in a timely manner and happy with them.”

Helpful Report

Hi Gillian! Thank you for your great 4-star review! We're glad to hear that your tiles arrived promptly and that you're happy with them. Your feedback means a lot to us! If you have any questions or need assistance in the future, just let us know. We're here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 1,012 reviews