Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles different sizes and the return policy not easy and to expensive to return”

Helpful Report

Hi there, I'm truly sorry to hear that you faced issues with tile sizes and our return policy. It's certainly not our intention to make the return process difficult or costly for our customers. Your feedback is valuable, and we understand that returning items can be frustrating. Please feel free to reach out to our customer service team at customerservice@tilewarehouse.co.uk. They are here to help and can provide you with guidance on the return process. Thank you for sharing your thoughts with us. Warm regards, Team Tile Warehouse

“Arrived on time, white tiles as expected. Minimal damage. Good price. Will use them again.”

Helpful Report

Hi Ian! Thank you for your fantastic 5-star review! We’re delighted to hear that your order arrived on time and that you’re satisfied with the quality of the tiles. We always strive to provide great value and appreciate your decision to choose us. We look forward to serving you again! Warm regards, Team Tile Warehouse

“Bought Marrakech green tiles after looking for ages for the right colour and I'm so impressed, love them and you will too”

Tile Warehouse 5 star review on 23rd September 2025

Helpful Report

Hi Mrs! Thank you for your glowing 5-star review! We're so pleased to hear that you found the perfect Marrakech green tiles after your search. Your enthusiasm brightens our day, and we have no doubt anyone will love them as much as you do! We can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Got a couple of samples which arrived quickly and ordered the ones we wanted as soon as the builder gave us the dimensions. They arrived the next day. Couldn't be more pleased, they look fantastic and the quality and price were good.”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're so pleased to hear that your samples arrived quickly and that you were delighted with the tiles' quality and price. Our team always strives to provide a fantastic selection and swift service, so your feedback means a lot to us. We can’t wait to assist you again in the future! Best wishes, Team Tile Warehouse

“Excellent service. Amazing people!!! The best company that I have dealt with!!!”

Helpful Report

Hi Andrey! Thank you so much for your incredible 5-star review! We're absolutely delighted to hear that you had such a positive experience with our team. We strive to provide excellent service and it's rewarding to know our efforts are appreciated! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Fantastic item, as described. Arrived swiftly and well packaged. Very happy with the result”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're so glad to hear that you’re happy with your item and that it arrived swiftly and well-packaged. Ensuring our customers are satisfied is our top priority! We appreciate your support and look forward to serving you again soon! Best wishes, Team Tile Warehouse

“The first good point was that you could buy a small sample which really helped to make our decision, we needed tiles for our front porch. Once we had made our decision ordering was so easy and delivered within a day, job done, would thoroughly recommend.”

Helpful Report

Hi Pauline! Thank you so much for your fantastic 5-star review! We’re delighted to hear that our sample option helped you make your decision easily. It’s great to know that your ordering experience was seamless and that we delivered so quickly. Your recommendation means the world to us! Looking forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Great tiles and quick efficient service”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so pleased to hear that you loved the tiles and received quick, efficient service. Our team works hard to ensure a smooth experience for our customers, and your feedback means a lot to us. We look forward to your next visit! Warm regards, Team Tile Warehouse

“Brilliant customer service. I had a DIY projects that only required 20 or so larger sized tiles. I ordered it staggered delivery to avoid the pallet fee, which would have made it cost prohibitive to order. Which was the only negative aspect. When two separate deliveries arrived chipped and/or shattered the Customer Service team were brilliant at sending replacements out straight away with no argument or fees. Made the DIY projects less stressful and I'm proud to recommend this company when people compliment my tiling.”

Helpful Report

Hi Megan! Thank you for your fantastic 5-star review! We're so glad to hear that our customer service team was able to assist you promptly with your replacements. It's wonderful to know that we could help make your DIY project less stressful. We truly appreciate your recommendation and your support! Looking forward to serving you again in the future! Warm wishes, Team Tile Warehouse

“I looked around for some tiles for my garden restructure. I am glad I chose to get them from Tile Warehouse. I would definitely recommend them. The service was high. Tiles were I mean are perfect for my project. I would highly recommend Tile Warehouse to anyone with a Tile project.”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're so glad to hear that you found the perfect tiles for your garden project at Tile Warehouse. Your recommendation means the world to us, and we're proud to offer a high level of service to our customers. We can’t wait to assist you with your future tile projects! Best wishes, Team Tile Warehouse

“Original tiles ordered then told out of stock. Took a few emails to get resolved with an alternative being offered eventually at the same price. A few packs delivered contained many broken tiles unfortunately. But generally the quality and service was good.”

Helpful Report

Hi Paul! Thank you for your review and for sharing your experience with us. We're glad to hear that you found the quality and service to be generally good, though we sincerely apologize for the inventory issue and the broken tiles in your delivery. Your feedback is incredibly valuable to us as we strive to improve our service and product quality. We appreciate your patience as we resolved the situation, and we hope you’re enjoying your new tiles overall! Warm regards, Team Tile Warehouse

“Adhesive arrived exactly as expected, delivery driver was brilliant and very helpful, would definately order again, so far the quality of the products, delivery info and tracking and delivery driver have been great”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that your adhesive arrived as expected and that our delivery driver made a positive impression. It's fantastic to know you're satisfied with the quality of our products and the delivery experience. We can't wait to help you with your next order! Warm regards, Team Tile Warehouse

“Great advice on the live chat which helped me with my tile choices. Samples arrived quickly as did the final order. Price was incredibly competitive… so all in all excellent service and quality tiles… recommend.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re thrilled to hear that our live chat advice helped you with your tile choices and that your samples and final order arrived quickly. Providing excellent service at competitive prices is our mission, and your recommendation truly means a lot to us! We can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Service ,price & quality of tiles excellent”

Helpful Report

Hi Gina! Thank you so much for your excellent 5-star review! We’re thrilled to hear that you found our service, price, and tile quality to be top-notch. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“The tile warehouse in my opinion are second to none The product is exerlent and customer service and delivery nxt wk day is fantastic the tiles arrived on pallet and the courier put it exactly were i asked him”

Helpful Report

Hi Col! Thank you for your outstanding 5-star review! We're thrilled to hear that you find us second to none and that our product, customer service, and next-day delivery exceeded your expectations. We're also glad the courier was able to deliver your tiles right where you needed them. Your feedback truly brightens our day! We can't wait to help you again in the future! Warm regards, Team Tile Warehouse

“Customer service response to emails is good but be completely sure of what you’re ordering as returns are expensive and difficult if the item is large”

Helpful Report

Hi there! Thank you for your 3-star review and for sharing your experience. We're glad to hear that our customer service team was responsive to your emails. We understand that ordering tiles can be a significant decision, and we truly appreciate your advice on confirming orders carefully. Your feedback is valuable to us, and we’ll continue to improve our return process. We hope to serve you again in the future! Warm regards, Team Tile Warehouse

“Tile warehouse delivered the wrong tiles. The tiles were received by my builder whilst I was away and they got installed. I only realised once back. They don’t keep records of what they’ve sent out, but rely on the customer keeping the boxes to prove that they sent the wrong product”

Helpful Report

Hi there, I’m really sorry to hear about the mix-up with your tiles and the inconvenience it has caused. It’s frustrating when things don’t go as planned, and your feedback is very important to us. We understand how crucial it is for our customers to receive the correct products which is why we ask before you place an order, that you check your tiles upon receipt and before any work starts you are satisfied with the products. Thank you for your understanding, and we appreciate your feedback. Warm regards, Team Tile Warehouse

“Really easy to deal with. Ordered some tiles and supplies and it was delivered quickly and well packaged. No damage to any of the tiles. They were a very good price and exactly what I was looking for. I've used them before for when I was renovating my bathroom so was more than happy to use them again.”

Helpful Report

Hi Iain! Thank you so much for your amazing 5-star review! We’re thrilled to hear that your experience with us was seamless and that your tiles arrived quickly and in perfect condition. It’s wonderful to know we could be your go-to choice for your renovations again. We can’t wait to assist you with your next project! Warm regards, Team Tile Warehouse

“excellent service excellent product excellent price good delivery”

Helpful Report

Hi George! Thank you for your outstanding 5-star review! We're delighted to hear that you found our service, products, and prices to your satisfaction. Your feedback is incredibly important to us, and we appreciate your kind words about our delivery as well. We can’t wait to welcome you back for your next project! Warm regards, Team Tile Warehouse

“Great to deal with and superb depth of staff knowledge. Delivered exactly when they said they would and very well packaged/palleted. Will certainly use again.”

Helpful Report

Hi Steve! Thank you for your wonderful 5-star review! We're delighted to hear that you had a great experience with our team and that the delivery met your expectations. Your support really motivates us to keep delivering excellent service! We can't wait to help you again in the future! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews