Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great compamy to deal with. Website is easy to navigate. Good choice of tiles and very reasonably priced. Arrived safely and well packaged. Fast delivery.”

Helpful Report

Hi Elizabeth, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to navigate and appreciated our selection of tiles at reasonable prices. It’s great to know that your order arrived safely and was well packaged, and we’re glad you had a fast delivery experience! If you need any assistance or have questions in the future, feel free to reach out. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Superb punctual delivery, lovely friendly and very helpful driver Thank you”

Helpful Report

“Big range of tiles, excellent customer service and very competitive prices.”

Helpful Report

“Brillant customer service & fast delivery”

Helpful Report

“Very helpful and pleasant when making order and when I made a mistake arranging delivery date. Drlivery was excellent.”

Helpful Report

“I'm very happy with my experience with Tile Warehouse. I received my tiles on the delivery date I selected, and there were no problems with the condition. The customer service was excellent. I phoned twice, and both times my requests were dealt with promptly and efficiently. Oliver was particularly friendly and professional.”

Helpful Report

Hi Carly, Thank you for your wonderful 5-star review! We're so glad to hear that your experience with Tile Warehouse was smooth and that your tiles arrived in perfect condition. It’s fantastic to know that our customer service team, especially Oliver, was able to assist you in such a friendly and professional manner. Your feedback truly makes our day! Warm regards, Team Tile Warehouse

“Tile Warehouse's customer service was excellent. I phoned twice and each time my requests were addressed promptly and efficiently, and the person I spoke to was friendly and helpful. Oliver was particularly friendly and professional. I received my delivery on time and the tiles were in excellent condition.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you had such a positive experience with our customer service and that Oliver was able to assist you so effectively. It's great to know your delivery arrived on time and in excellent condition! Your kind words mean a lot to us, and we look forward to serving you again in the future. Warm wishes, Team Tile Warehouse

“Had the wrong tiles delivered, had x2 lots of trim only wanted one, informed them of the excess order but after a week was told to go through a process to return the extra..cant be bothered to sort out your mistake so will just bin them.”

Helpful Report

“Excellent all round from delivery to customer services . Kept informed all the way til my tiles turned up . The tiles are lovely cant wait to see them on my wall if I need to tile anymore walls will choose this company again .”

Helpful Report

Hi Christine, Thank you for your wonderful 5-star review! We’re thrilled to hear that you had a seamless experience from delivery to customer service. Your excitement about the tiles is infectious, and we can’t wait to see them on your wall too! We truly appreciate your decision to choose us for your future tiling needs. Warm regards, Team Tile Warehouse

“I had an issue with breakages in a delivery and the team at Tile Warehouse were really understanding and went above and beyond to make sure I got the tiles I needed to complete the job.”

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We're thrilled to hear that our team was able to assist you during the delivery hiccup and ensure you received the tiles you needed. Your satisfaction is our top priority, and we're always here to help! Warm wishes, Team Tile Warehouse

“The tiles are just what I needed for my water feature I'm making to complete my Moroccan courtyard. Unfortunately the delivery driver was not so careful and broke 6 out of 18 tiles with rough handling. I had not opened them as I had not started on my project (I should have checked). Anyway Tlle Warehouse sent me some new tiles superfast and no breakages this time. Excellent customer service!”

Helpful Report

Hi Alizon, Thank you for your wonderful 5-star review! We’re so glad to hear that the tiles were just what you needed for your Moroccan courtyard project. We also appreciate your understanding regarding the delivery mishap, and we’re thrilled that our team was able to promptly send you replacement tiles. Your satisfaction is very important to us! Looking forward to seeing your completed water feature! Warm regards, Team Tile Warehouse

“Excellent service and delivery”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you had excellent service and timely delivery. Your feedback means the world to us and keeps us motivated to provide the best for our customers! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great tiles at a fair price. Found exacly what we needed.”

Helpful Report

Hi Charlie, Thank you so much for your amazing 5-star review! We’re delighted to hear that you found exactly what you needed at a fair price. Your satisfaction is our priority, and we’re here to help with any future projects. Warm regards, Team Tile Warehouse

“Excellent value for money quick delivery 👏”

Helpful Report

Hi David, Thank you for your excellent 5-star review! We're so pleased to hear that you found great value for money and experienced quick delivery. Your positive feedback truly inspires us to keep up the good work! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“My second delivery was late due to your mix up with my payment & some of the tiles broken.”

Helpful Report

Hi there, Thank you for your feedback, and I’m genuinely sorry to hear about the issues you faced with your payment and the broken tiles. We understand how important it is to receive your order on time and in perfect condition. Your experience is invaluable for us as we aim to improve our services. Please rest assured that we are looking into your concerns and will do our best to prevent similar issues in the future. Your satisfaction is very important to us. Warm regards, Team Tile Warehouse

“I was so pleased with the help I got from Dean in sending out samples, answering all my questions and making sure that, when the shipment got lost at the third pary carrier stage, it arrived safely. Really good prices for a quality product.”

Helpful Report

Hi Donna, Thank you for your fantastic 5-star review! We’re thrilled to hear that Dean provided you with excellent assistance, from sending out samples to ensuring your shipment arrived safely. It’s wonderful to know you found great prices for quality products. Your satisfaction is our top priority, and we’re here to help with any future needs! Warm regards, Team Tile Warehouse

“Sent examples super quick, easy order g and fast delivery of tiles. Excellent service”

Helpful Report

Hi Kellii, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service prompt and your ordering experience easy. Your kind words motivate us to keep delivering the best for our customers! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Great prices great delivey”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you found great prices and experienced excellent delivery. Your support truly motivates us to keep delivering the best service! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Excellent company, good products at good prices, easy to get hold of if anything is wrong”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our products and prices to your satisfaction, and that our team was accessible for any queries. Your support truly motivates us to keep providing excellent service! Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Bex contacted me after I emailed customer service to say I had received my order but some of the tiles were broken. She was an absolute pleasure to talk to. No nonsense, direct and to the point - perfect! She apologised abd immediately gave me options for a resolution. I couldn't be happier. I would recommend Tile Warehouse to anyone. Great prices and a great service - both of which can be quite rare these days.”

Helpful Report

Hi Ros, Thank you so much for your fantastic 5-star review! We're thrilled to hear that Bex provided you with excellent service and options for a quick resolution. We pride ourselves on our customer service, and it’s wonderful to know that we met your expectations. Your recommendation means a lot to us, and we’re glad you found great prices and service with us! Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Great customer service”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service. Your kind words motivate us to keep delivering the best for our customers! Looking forward to serving you again! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews