Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.56

4.6 Rating 1,194 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great compamy to deal with. Website is easy to navigate. Good choice of tiles and very reasonably priced. Arrived safely and well packaged. Fast delivery.”

Helpful Report

Hi Elizabeth, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to navigate and appreciated our selection of tiles at reasonable prices. It’s great to know that your order arrived safely and was well packaged, and we’re glad you had a fast delivery experience! If you need any assistance or have questions in the future, feel free to reach out. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Thank you for the samples...we found a color we preferred nearby”

Helpful Report

“A reactive rather than a proactive Company. Tiles did not arrive as promised with no communication. I understand that things do not always go the plan but a phone call or text from the Company would have helped considerably with forward planning. Staff were always pleasant and helpful when I did phone and emails were responded to promptly, but I should not have to do all the chasing. That said their service and prices are very good.”

Helpful Report

“Terrible delivery service as not in time with 3 tiles unusable. One broken and 2 with glue on face. Damaged rotting packaging and no response when submitting a complaint”

Helpful Report

“Awful won't order again.”

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“Excellent tiles and service, would buy from again”

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“delivered quickly & as described”

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“Ordered a sample with came quickly. Great customer service”

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“Quick delivery, polite and helpful delivery driver, price was great thank you”

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“Still waiting for a refund after 3 weeks for damaged tiles”

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“Received the wrong tiles all broken ,correct tiles Received over 50% broken . Sent 2 emails and a phone to resolve and got no reply”

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“Helpful, positive,on time delivery, good product and competitive pricing”

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“Very good, swift service - very impressed”

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“Sample tiles were poorly packaged and arrived broken. I reported this via three emails but have still received no meaningful response. I was forced to raise a complaint via PayPal to get a full refund. Needless to say, the full order for tiles was placed elsewhere .”

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“Tile samples arrived super fast…. Ordered on Monday and arrived Tuesday 24hours amazing! Now we are ready to get our order placed as the experience with just receiving the samples was second to none. Well done Tile Warehouse super service and experience 😁”

Helpful Report

“Tiles came badly packed. Impossible for tiler to open without potential damage caused. A number broken. Tile quality was great. Packing was awful.”

Helpful Report

Hi John, Thank you for your feedback, and I'm really sorry to hear that the packing did not meet our usual standards and resulted in damaged tiles. We strive to ensure that our products arrive in perfect condition, and your comments are invaluable in helping us address these issues. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk. We'll work swiftly to resolve this for you and ensure you receive the quality that you expect. Warm regards, Team Tile Warehouse

“very prompt delivery and reply to query”

Helpful Report

Hi there! Thank you so much for your glowing 5-star review! We're delighted to hear that our team responded promptly to your query and ensured a swift delivery. Your appreciation for our service truly motivates us to keep delivering the best for our customers. We're always here to help, and we look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Very pleased with the product and the service, thank you.”

Helpful Report

Hi Jerry! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’re pleased with both our product and service. Your kind words motivate us to keep striving for excellence. We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“Highly recommended 100%. Easy online purchase process, Items as described, prompt delivery”

Helpful Report

Hi Donald! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our online purchase process easy and that your items arrived promptly as described. Your recommendation means a lot to us! We’re always here to help, and we can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Customer service is outstanding. In the past I have had tiles that were damaged during delivery immediately replaced. Any problems you might encounter will be dealt with promptly by one of the members of staff. As they have a good range of tiles I don't look elsewhere as , when you need it, such good customer service is a blessing.”

Helpful Report

Hi J! Thank you so much for your amazing 5-star review! We’re delighted to hear that you had a positive experience with our customer service and that we could assist you promptly. It’s fantastic to know that our range of tiles keeps you coming back to us! Your kind words truly inspire us to continue providing the best service possible. We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Just waiting to see if I can get paint to match the blue tiles”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're excited to hear you’re exploring paint options to match your blue tiles. If you need any assistance or have questions as you go through the process, feel free to reach out to us! We appreciate your support and look forward to hearing about your creative project! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,194 reviews