Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,617 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 1st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great compamy to deal with. Website is easy to navigate. Good choice of tiles and very reasonably priced. Arrived safely and well packaged. Fast delivery.”

Helpful Report

Hi Elizabeth, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to navigate and appreciated our selection of tiles at reasonable prices. It’s great to know that your order arrived safely and was well packaged, and we’re glad you had a fast delivery experience! If you need any assistance or have questions in the future, feel free to reach out. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Tiles were great price and were delivered very quickly”

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“Great thanks”

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“Tiles were fine, but extremely hard to cut! That said, the first delivery of 22 had 11 tiles smashed to bits, thanks to Fedex, who had already delivered the package to the wrong addreess 2 days before. To be fair to Tile Warehouse they send a full replacement pack in 24 hours, using DPD courier. All OK this time, so they musat be applauded for correcting a bad situation. Also liked the fact they send out 3 free samples for colour matching.”

Helpful Report

Hi there, Thanks for your review and the 4-star rating. We’re glad the replacement was sent quickly and that you’re happy with the 3 free samples for colour matching. We’re sorry the initial delivery had damaged tiles and the address mix-up. We’ll pass this feedback to our courier and logistics teams to prevent it in future. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Good items and delivered on time. Products not used yet.”

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“Great service and product . Thank you”

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“Order delivered on time and high quality tiles.”

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“Tiles look really lovely down the only issue I had I didn’t realise it was kerb side delivery”

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“Easily set out, advisors on amount of adhesive and grout needed with order.”

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“Delivered on time recommended Only downfall was the kerb delivery Not even into the flat ground flats hallway Asa 70 year old woman I had to drag them in”

Helpful Report

Hi Maria, Thank you for your review and for the 4-star rating. We’re glad the delivery was on time, but we’re sorry about the kerb delivery and the effort you had to put in to bring the tiles into the flat. We’ll pass this feedback to our digital team to try and make the delivery option clearer in future deliveries. If there’s anything else we can do to help, please let us know. Warm regards, Team Tile Warehouse Liebe Grüße, Team Tile Warehouse

“I was pleased and surprised at how easy it was to speak to someone at Tile Warehouse when there were problems with the delivery. Oliver at Tile Warehouse was immediately helpful and quick to sort the issue.”

Helpful Report

Hi Carolyn, Thank you for your review and the 4-star rating. We’re glad you found it easy to speak with us and that Oliver could sort the issue quickly. We’ll pass your kind words along to Oliver and the team. If there’s anything else we can do, please let us know. Warm regards, Team Tile Warehouse

“Couldnt be more helpful when i had an urgent order”

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“Customer service is excellent from start to finish”

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“Two tiles broke, and I am still waiting for a response from the company. They also mentioned a discount voucher, which did not work online.”

Helpful Report

Hi Koldo, I’m really sorry to hear two tiles arrived damaged and that you’re still awaiting a response about the discount voucher. That isn’t the service we want to provide. It appears you were talking to two departments at the same time and this was thought to be sorted, I have asked the customer service team to replace these for you and despatch today. In terms of the discount, we had a better offer on the day, so you cannot use a lesser discount code and unfortunately discounts cannot be added up to get more than the best code on the day would offer I am afraid. Kind regards, Team Tile Warehouse

“Very nice small square tiles, hard to find. Excellent custimer service.”

Helpful Report

Hi there, Thank you for your fantastic 4-star review! We’re glad you’re happy with the small square tiles and the excellent customer service. If there’s anything else we can help with, just let us know. Warm regards, Team Tile Warehouse

“Very helpful staff.”

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“Great service and fast delivery, thank you”

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“I would leave a zero review if possible. I ordered a very large quantity of Tile Warehouses' Rockstone Beige Travertine Effect 60 x 60cm square tiles. They were specifically sold online as 60 x 60cm. The boxes said 60 x 60cm on them too, so my tiler started to fit them. A few days later my feature tiles arrived (measuring 120 x 60cm) and my tiler told me that the 60 x 60cm tiles ordered from Tile Warehouse only measured 59.5cm! Totally ruining the lines between all the tiles. One or 2mm you can understand and add a thicker layer of grout but not an extra 5mm! I contracted Tile Warehouse customer services and they said they were totally ok to be selling a tile 5mm out and offered no solution or compensation whatsoever.”

Helpful Report

“Quick delivery”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad the delivery was quick. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Received two lots of tiles .second package bably packed and tiles chipped and broken.contacted customer service by phone. Sent e mail with photos but had no response”

Helpful Report

Hi Thomas, I’m really sorry to hear about the damaged tiles and that you haven’t received a response to your email. We have nothing from you in our inbox, can I confirm you sent this to customerservice@tilewarehouse.co.uk and did not hit reply to one of our donotreply emails advising you of delivery? Please could you share your order number, photos of the damaged tiles and packaging, and the delivery date? We’ll prioritise reviewing your case and arrange a replacement or a suitable resolution as quickly as possible. Kind regards, Team Tile Warehouse

“Product very good, company spot on.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the product and the service from Tile Warehouse. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,617 reviews