Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,067 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great compamy to deal with. Website is easy to navigate. Good choice of tiles and very reasonably priced. Arrived safely and well packaged. Fast delivery.”

Helpful Report

Hi Elizabeth, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to navigate and appreciated our selection of tiles at reasonable prices. It’s great to know that your order arrived safely and was well packaged, and we’re glad you had a fast delivery experience! If you need any assistance or have questions in the future, feel free to reach out. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Appalling customer service. I placed an order, paid in full, then I recieved a phone call asking why I wanted the items I'd bought. I said that I didn't realise I had to justify my order so cancel it if you wish. The truth is that their system had gone wrong and they'd allowed me to have too many free samples and they were hoping I'd say it was a mistake to save them money. Absolutely disgusting behaviour. Obviously I would never buy tiles from here.”

Helpful Report

“Excellent service and selection of tiles. Found very similar tile for repair to an old kitchen floor - had been very difficult to find similar tile but Tile Warehouse did the job and the pricing is also very good. Many thanks Alan C.”

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“Are you joking?! You want a review when you've just sold out to Topps Tiles and cancelled my order leaving me with no tiles coming to build out my home project. No chance to complete the order. Your not answering any calls. Terrible. If I could give 0 stars I would”

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“Delivery was good ,tiles cheaper than others and good quality ,will be ordering soon think ive decided to do the living room and kitchen in the tiles instead of wood flooring”

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“The tile where exactly as described and came overnight excellent service”

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“great firm very pleased with service delivery and prices”

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“As yet the tiles are not in use. We are waiting for a tiler. The tiles are lovely and we really appreciated the AI tool to see them on the walls in our bathroom. Delivery was swift and the driver was very helpful and polite.”

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“Delivered on scheduled day, efficient, no problems. Can no longer order - looking for a couple more of the same”

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“Terrible delivery service - we waited in all day on our selected delivery date and nothing turned up. Took us ages to be able to make contact via email in order to re-schedule the delivery and even then the communication was poor and the delivery was late. Very poor service and wouldn't order from again purely from this experience.”

Helpful Report

“I ordered the marmi white marble effect tiles on 9/4/26 which were due to be delivered on 21/4/26. I received a delivery on this day as expected but they were NOT the correct ones! I have been in touch with customer service several times and they are not responding to my emails, and there's no escalation point anymore due to their acquisition by Topps Tiles. Terrible service, its been 2 weeks and I can't get my bathroom finished until its rectified so i don't currently have a toilet in my house as a result.”

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“Good service on sample for apollo blue calacatta. But yesterday tried to order it but found this company now part of topps tiles. No longer offering the tile. So had to choose another tile”

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“I returned the items on 15th April as I no longer needed them and I have yet to receive any refund or communication, despite sending emails. Order no 115258.”

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“No complaints.”

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“Tiles themselves were are brilliant quality, exactly like the image and delivered/packaged appropriately. Communication with this company could be massively improved as when I ordered the slabs the website generated a date for 4 days time. I waited in majority of the day and then emailed to then be told there was a 2/3 week wait on the delivery. When communicating with tile warehouse I had to wait 6 days for a response via email. By this time my delivery had already been delivered and I couldn’t add more onto the order.”

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“I have decided not to purchase the tiles but the company sent the sample in a timely manner. I highly recommend this company.”

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“Still awaiting feedback on availability of product.”

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“I did noti receive my tiles even though it said they were delivered yesterday, feel like I've been scammed. Can not get hold of anyone from this company”

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“Ordered some sample tiles and they arrived very quickly. Great service from Tile Mountain.”

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“disappointed can't reach website, as now Topps tiles and the rtange is different”

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“Great fast service”

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Tile Warehouse is rated 4.5 based on 2,067 reviews