Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived 2 packets broken .. promised would be replaced in 2days .. nothing!!! numerous calls and 5days later delivered.. Very poor customer service .. shocking company to deal with”

Helpful Report

Hi Sandra, I’m sorry to hear about the broken packets and the delays you experienced with your order. It’s frustrating when things don’t go as promised, and I understand how important timely resolution is to our customers. Your feedback about our customer service is invaluable as we strive to improve our processes. It does look as though your replacements should have been with you on the Friday (48 hours) after you reported the issue however, as we informed you, the third party carrier had too many drops on the Friday so after it failed, we asked for this to be delivered on the Monday as a first drop for you, this was the first date we could re-schedule. We did keep you informed throughout the process. We apologise for this delay however it was out of our hands on this occasion. We are sorry for the inconvenience Warm regards, Team Tile Warehouse

“Metro tiles all had a bend in them. Customer service said they appeared from the photos to be within guidelines but I could return them at my cost by insured courier. They offered to get the batches tested and I provided photos of the outside of the boxes with the barcodes and printed information on but had no response from them despite phoning them and leaving a message on Steves answerphone asking for someone to reply to my email. They did not break evenly due to the bend in them so I wasted lots of tiles. Would not deal with this company again. Over a week later and still not had a response from them. Poor customer service”

Helpful Report

Hi there, I’m really sorry to hear about the issues you experienced with your metro tiles and the lack of response from our customer service team. It’s disappointing to know that we fell short of providing the help you needed. We do strive to maintain high standards in both our products and our customer service, and your feedback highlights areas where we need to improve. It’s important to us to ensure our customers are satisfied, and I sincerely apologise for the delays in addressing your concerns. We value your input and will look into this matter closely to prevent similar situations in the future. Thank you for sharing your experience. Best wishes, Team Tile Warehouse

“Good pre sales but after sales shocking. No reply to my email when I had a problem which unfortunately seems to the norm these days.”

Helpful Report

“The pallet the tiles were delivered on was broken and not sufficient to protect the tiles from breakages, hence a whole box arrived broken. Hoping a refund is being processed. Unfortunately the colleague I spoke to on the phone was clearly wfh and his child was calling him and chatting in the background. I know it’s tricky to juggle but it really didn’t give me a good impression of your company or confidence that the colleague was listening to me properly.”

Helpful Report

Hi there, I sincerely apologise for the issues you faced with your delivery and the experience on the phone. It's certainly disappointing when things don't arrive as expected, and your feedback regarding the packaging and service is invaluable for us to improve in the future. Rest assured, we will work on addressing these matters to prevent them from happening again. If you have any further concerns or if there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Not strong and how I expected”

Helpful Report

Hi Janet, I’m sorry to hear that the tiles did not meet your expectations in terms of strength. We aim for quality in all our products, and your feedback is essential for us to improve. If you have any further concerns or need assistance, feel free to reach out to our customer service team, and we’ll do our best to help. Thank you for sharing your thoughts. Warm regards, Team Tile Warehouse

“On delivery 2boxes were broken .. customer service promised delivery in two days still waiting on my delivery 6days on ..very poor customer service .. very disappointed customer”

Helpful Report

Hi Sandra I do apologise, I have just checked the tracking and this should have been delivered on the 2nd and is booked as a premium delivery, for some reason they have changed this to today, we will pick up with them to see why they failed and did not let us know.

“The customer service was very disappointing. I paid £30 for next day delivery, yet my order did not arrive on time. I requested to cancel the order and receive a refund, but despite calling the customer service team twice, my request was ignored and the order was delivered six days late. At the very least, the company should have contacted me and refunded the delivery charge, given that the goods arrived almost a week later. In the end, I kept the delivery simply to avoid the hassle of going through the same poor service again. I hope the company sees this review, contacts me, and refunds my delivery charges.”

Helpful Report

Hi Junaid, I do apologise for the delay in getting answers that you deserve, We do charge £30 for normal delivery, and allow you to select a next day option for no extra fee as we feel this is a valuable gift that people will appreciate for free, in this instance we cannot refund a free item and we were still able to deliver which does incur a cost. Thank you for your understanding, and we appreciate you bringing this to our attention. Warm regards, Team Tile Warehouse

“Putting the tiles on a small palette is a great idea. Covering the boxes of tiles especially partial boxes with only black plastic is non-sensical since there is nothing to protect the tiles if the courier decides to put anything on top. As a result at least half a dozen tiles arrived with chipped or broken edges.”

Helpful Report

Hi Duncan, Thank you for sharing your feedback regarding the packaging of our tiles. I’m sorry to hear that some arrived damaged due to inadequate protection. Your comments help us understand where we need to improve in our shipping practices. We take great care in ensuring our products arrive in perfect condition, and your experience clearly fell short of that standard. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk, and they will be more than happy to assist you in resolving this issue. Thank you for your understanding, and we appreciate your input as we aim to enhance our services. Warm regards, Team Tile Warehouse

“I'm shocked that the tiles arrived at all because I've had a delivery issue twice. The sales team are very polite over the phone, but the customer service team I believe is non existent. My tiles arrived smashed and delayed with no warning that they would be. The warehouse forgot to pick them I guess. I like the tiles, but I'm sure you can get them from somewhere else with better processes in place. If you need to contact 'customer service' for a refund or a complaint then you won't get any response. Shop elsewhere.”

Helpful Report

Hi there, I’m really sorry to hear about the issues you experienced with your delivery and the condition of your tiles. It's disappointing to know your expectations weren't met, and we appreciate your feedback. We strive to improve our processes and take customer service very seriously. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk. They are committed to helping you with any concerns or issues you may have. Thank you for your understanding as we work to make this right. Warm regards, Team Tile Warehouse

“The tiles were not like the samples, as some of the colours were faded. Surely a full size sample is supposed to show you what the product you are buying is like. No discounts were offered. Delivery was a day later than expected and I received no notification about this so waited all day. Not super impressed”

Helpful Report

Hi Sophie, I’m really sorry to hear that the tiles didn’t meet your expectations and that your delivery experience was not up to standard. It’s important to us that you receive tiles that match the samples you chose. We take your feedback seriously, and I encourage you to reach out to our customer service team at customerservice@tilewarehouse.co.uk. They're dedicated to addressing concerns like yours and will be able to help find a resolution. Thank you for bringing this to our attention. Warm regards, Team Tile Warehouse

“Terrible delivery service as not in time with 3 tiles unusable. One broken and 2 with glue on face. Damaged rotting packaging and no response when submitting a complaint”

Helpful Report

Hi Sarah, I’m truly sorry to hear about your experience with the delivery and the condition of the tiles upon arrival. This is not the level of service we aim to provide, and your frustration is completely understandable. I have reached out to our customer service team at customerservice@tilewarehouse.co.uk with your details, and we will make it our priority to address this as quickly as possible. Warm regards, Team Tile Warehouse

“Tiles came badly packed. Impossible for tiler to open without potential damage caused. A number broken. Tile quality was great. Packing was awful.”

Helpful Report

Hi John, Thank you for your feedback, and I'm really sorry to hear that the packing did not meet our usual standards and resulted in damaged tiles. We strive to ensure that our products arrive in perfect condition, and your comments are invaluable in helping us address these issues. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk. We'll work swiftly to resolve this for you and ensure you receive the quality that you expect. Warm regards, Team Tile Warehouse

“Ordered a sample tile to check colour and quality - happy with the product itself and delivered quickly. Placed an order for the full amount required - delivered in loose packaging, several tiles damaged. Very disappointing…”

Helpful Report

Hi Matthew, Thank you for taking the time to share your experience. I’m glad to hear you were satisfied with the sample and the initial delivery speed. However, I'm very sorry to learn about the damage to your tiles upon arrival. This is not the standard we strive for, and your feedback is valuable in helping us improve our packaging. Please reach out to customerservice@tilewarehouse.co.uk, and we’ll do our best to resolve this issue for you and arrange replacements. Thank you for your understanding. Warm regards, Team Tile Warehouse

“Tiles were wrong on first delivery but thus was rectified, and the correct tiles were sent you within a week. Some tiles were broken, about 6 tiles had the corners chipped off.”

Helpful Report

Hi there, I’m sorry to hear that there were issues with your recent order, including the delivery of the wrong tiles and some damage to the tiles upon arrival. We understand how frustrating this can be. I'm glad to hear that we were able to send the correct tiles, but I apologise for the inconvenience caused by the chipped corners. Have you contacted customerservice@tilewarehouse.co.uk for replacements? Your feedback is important to us, and we will work to address the packaging to prevent this in the future. Thank you for your understanding and patience. Best wishes, Team Tile Warehouse

“Tiles have not arrived yet”

Helpful Report

Hi Jim, I’m sorry to hear that your tiles have not arrived yet. We understand how important it is to receive your samples order on time, to be able to make an informed decision and we’re here to help. I have asked our customer service team to reach out so we can look into this for you and provide any updates or replacements. Thank you for your patience. Best wishes, Team Tile Warehouse

“Unfortunately the colours of the tiles is nothing like the website”

Helpful Report

Hi there, I’m sorry to hear that the colours of the tiles you received did not match what you saw on our website. We strive for accurate representations, but sometimes variations can occur. Your feedback is invaluable to us, and we will investigate this issue further to improve our service, would you be able to supply some details please? Thank you for bringing this to our attention. Best wishes, Team Tile Warehouse

“As contained in the above”

Helpful Report

“The person I was dealing with was very helpful but my order was from a different warehouse in Rotherham they sent me a tile I'd already got phoned up didn't want to be bothered”

Helpful Report

Hi there, Thank you for your review. I’m glad to hear you found our team helpful, I presume you ordered multiple samples from various companies as we only have one warehouse and office. We always strive for a seamless experience, and your feedback is valuable as we work to improve our processes. If there's anything we can assist you with or help clarify, please don't hesitate to reach out to us directly. Thank you for sharing your experience, and we hope to serve you better in the future. Best, The Tile Warehouse Team

“Out of 10 , 4 were broken on delivery”

Helpful Report

Hi there, Thank you for your review, and I'm truly sorry to hear that some of your tiles arrived broken. We understand how disappointing this can be, especially when you’re excited to start your project. Your experience doesn’t meet our standards, and we appreciate you bringing this to our attention. Please know that we are always looking to improve our packaging and shipping processes to prevent issues like this in the future. If you haven’t already, please reach out to our customer support team for a replacement or refund of the damaged items. We're here to help! Best regards, Oliver Tile Warehouse Team

“Product was fine BUT why do we bother giving you Delivery Address instructions which are then ignored. Our postal address is no use for our delivery address, that is why we give it to you. Delivery guys are not informed of this!”

Helpful Report

Hi Doug, Thank you for your feedback regarding your delivery experience. We apologise for the oversight in not following your delivery instructions, and we understand how frustrating this must be. Communication is key in these situations, and we appreciate you bringing this to our attention. The notes were captured in our system however it looks like the carriers notes have this vital piece missing. Your comments are essential for us as we strive to improve our delivery processes. If you have any further concerns or if there’s anything we can do to assist you, please feel free to reach out. Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,483 reviews