Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.50

4.5 Rating 277 Reviews

89 %

of reviewers recommend Tile Warehouse

About Tile Warehouse:

Tile Warehouse is all about making tiling buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap price and seem decent enough quality but came in two packages 4 days apart, one of which was heavily damaged with all the tiles cracked.”

Helpful Report

Good morning, Thank you so much for taking the time to provide your valuable feedback regarding your recent experience. We would like to extend our deepest apologies for the inconvenience caused by the delivery of your order in two separate packages, with one of them arriving damaged. I am currently in contact with our logistics team to understand why it would arrive as two packages because this isn't how we would send them. Please do reach out to us on CustomerService@tilewarehouse.co.uk and we will certainly look to resolve this for you. Once again, we genuinely appreciate your feedback and your choice to bring this matter to our attention. Please accept our sincere apologies, and we look forward to hearing from you soon. Warm regards, Oliver Tile Warehouse

“The delivery man was miserable and uncommunicative. He said my delivery was "massive" and "won't fit in that space", so I cleared more room wondering what on Earth was being delivered. He appeared with a tiny trolley and a half pallet!! It would have fit in the original space five times over! Additionally, the tiles I ordered are listed as white, when they arrived they were not white, they are beige. Not even close to white so "off white" isn't acceptable as a description either. When I phoned all they was, "you should have got a sample tile". While that's true, it's not what had happened in this situation, so whole saying that gives me pause for thought in the future, it doesn't help me in any why with my current situation! When I asked how to return the tiles, the lady in the phone became very defensive and started spouting distance selling regs and haulage expense. When I eventually got a return form, I had to arrange collection of the myself - it says on their site they will "arrange collection for you". As it turns out, the haulage price is so expensive there's no point sending them back! This company is useless as providing support. Giving information that's retrospectively useless is not helpful; listing a product as "white" when it's clearly not white it deceptive and it take them to small claims for misrepresentation of goods if it didn't cost £70 and take weeks / months to do (I've done it and won many times now). This time they are protected only by the fact that I can't justify the time to get £125 back from them. It's not worth my while. Someone somewhere will fall into their trap and will have spent something with pursuing though, and when that day comes, they will go to court and lose. Be wary of this company and it supposed "excellent returns policy" it's a misrepresentation of the truth and they are actually extremely unhelpful, active difficult in fact and actually hinder attempts at returning anything.in my experience. I can't recommend them at all, other than saying they are cheap, but price and value are two different things, as are price and COST. Be wary.”

Helpful Report

Thank you, Duncan, for your detailed feedback of your experience with Tile Warehouse. We sincerely apologise for any inconvenience and unpleasantness you experienced with our delivery and product. We are confident that the online imagery is reflective of the tile but do always strongly advise customers to order a sample tile before making a full order to avoid such situations, however I have emailed you directly to work towards viable solutions for you and will wait to hear back.

“Very pleased with the price of the tiles but I only needed a few tiles for patching and they were packaged so poorly that more than half of the tiles were broken on arrival. Very disappointing. The company did issue a full refund without argument. However it seems so wasteful to package their product so poorly. I would have given one star but feel that the company deserves some credit for their prompt refund.”

Helpful Report

Hi Unfortunately we do get some transit damage and packaging really tightly can sometimes be worse, we do offer free replacements for damages and would have done so for these, sorry you were not able to wait in this instance and we apologise we could not fully your meet your expectation on this occasion.

“Unfortunately the 5 of the 12 boxes of tiles were broken. The delivery driver was not very apologetic. Tile warehouse sorted the problem quickly and sent new ones.”

Helpful Report

Thank you for your feedback, Hannah. We appreciate you taking the time to let us know about your experience. We are very sorry for the broken tiles you received, and we're glad to hear that Tile Warehouse was able to quickly get those sorted and sent out to you.

“Ordered a sample which arrived very quickly. The problem happened when I tried to place an order for the tiles I wanted. Tried four times in total using two different cards and Paypal. Finally gave up.”

Helpful Report

David, thank you so much for your feedback. We are glad to hear that the sample arrived quickly but must apologise for the issue you had placing your order. We understand that's been resolved now and you've placed your order which is great news. Apologies again for the inconvenience. Regards, Tile Warehouse

“The delivery guy just left it at the door step and went off. They should have at least brought it inside the house. I'm on the ground floor so its not as if they had to climb any stairs. Just lacked normal courtsey. I had lot of other deliveries for various items which were heavier and bulkier than 40 tiles, and they all delivered it inside the house. The quality of the tiles weren't that great either, some were not even, so the tiler had to manipulate with the adhesives and surface to make the tiles look even on the wall.”

Helpful Report

Thank you for taking the time to leave us a review. We are sorry that our delivery service was not to your satisfaction however. We do make every effort to keep you inform of the Kerbside service. If you do have any issues with the product you have purchased, please do call or drop us an email and we will be happy to resolve this for you. Kind regards, Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 277 reviews