Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 1,773 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices were too high and delivery fee to high fir a small order”

Helpful Report

Hi Monika, Sorry to hear you felt the prices and delivery fee were too high for a small order. Our delivery charges can depend on order size and location, and we do offer free or reduced delivery when orders meet certain thresholds. If you’d like, I can check if there’s a more cost-effective option for your current or future orders. Kind regards, Team Tile Warehouse

“These tiles are a beautiful colour but our tiler was not pleased with the quality of the tiles. The back of the tiles were not square, they all had a bend, causing issues when tiling to the wall. Considering they weren't a cheap tile, we are disappointed.”

Helpful Report

“Very disappointed by the delivery. The boxed tiles arrived on a small wet pallet, so the bottom of the boxes has disintegrated. Now will have to repackage in order to move them into the property.”

Helpful Report

“Poor customer service”

Helpful Report

Hi Rochelle, I’m really sorry to hear about your experience with our customer service. That isn’t what we aim for. Please could you share your order number and a few details about what went wrong so we can look into it and make things right as quickly as possible? If you’d prefer, you can also reply with any specific resolution you’d like, and we’ll do our best to accommodate. Thank you for bringing this to our attention. Kind regards, Team Tile Warehouse

“Not very impressed with tike warehouse. Delivery arrived on a massive pallet, which because I’m in a top floor flat it was difficult to dispose of. To add insult to injury, there were 18 broken tiles. Which was unacceptable. Tile warehouse were very happy to replace them but then sent them out on another pallet! When I asked if I could return at least the first pallet, I was told there was nothing they could do. So no, not happy”

Helpful Report

Hi there, Thank you for the great feedback on our service and we are glad we completed the sale for you to your satisfaction. I am sorry that the pallet delivery caused you an issue, unfortunately the delivery would have arrived with a lot more damages had we sent in individual parcels and the cost would have been a lot higher. We try to to use the most most cost efficient delivery process to keep down costs for you and also to minimise the damages for the cost to ourselves. I apologise for the inconvenience of disposal but we do try to make this clear in the delivery section of the website. We will look at it again to see if we can make it any clearer for you. Thank you for your feedback Kind regards, Team Tile Warehouse

“Delivery - all boxes were wrecked and the pallet broken. Difficult to return in this star and one time chipped!”

Helpful Report

Hi there, I’m really sorry to hear about your experience. That’s not what we want for our customers. If you can share your order number, delivery date, and any photos or batch numbers, we’ll review your case promptly and arrange a resolution—whether that’s a replacement for damaged items or an alternative option. Please reply here or contact our customer service team directly with the details, and we’ll take it from there. Kind regards, Team Tile Warehouse

“So disappointed with this product. I especially needed 30x60 size to fit the new bathrooms I’d built from scratch and while the delivery was super fast the tiles are actually 60x29.5 - doesn’t sound like much but a monumental disaster when you’re on a timeline for 4 bathrooms. I expected more professionalism from a company that has « Tile » in its title but sadly won’t be using again. I’m now behind deadlines and have a 1 inch gap at each ceiling that has to be fixed. Dreading showing my client”

Helpful Report

Hi there, I’m really sorry to hear about the mismatch in tile size and the impact it’s had on your project timeline. That’s not the experience we want for our customers. We do make it clear that from batch to batch, you can get variances in any tile that is not stated as rectified. This is a known phenomena across all tiles and is not restricted to just us. Most tilers will check before starting a project that the tile meets specifications they are looking for and will flag to the client or set out to accomodate any of these variances. I presume this was not done? We are always happy to help and had you checked before starting we could have offered an alternate product to help, once used, I am afraid this is not possible. Kind regards, Team Tile Warehouse

“Ordered lovely tiles at a great price. However despite ordering only 3 boxes, we were one box short on delivery. And to make matters worse, they were completely smashed. The driver tried to make off quickly but I managed to flag him down before he drove off…pointing out that the pallet had obviously been damaged in transit. He just told me I’d have to contact the supplier. Although I managed to get a refund, I was left to dispose of a pallet of large smashed tiles myself.”

Helpful Report

Hi Natasha, I’m really sorry to hear about the missing and damaged box, and for the trouble with the driver. That’s not the experience we aim to provide. We’re reviewing the delivery with the company to understand what went wrong and to prevent this happening again. I am pleased the customer service team at least sorted out the refund/replacement for you so you are not out of pocket. Kind regards, Team Tile Warehouse

“The tiles were packed loosely in package. About 20% of the tiles were broken and or cracked.”

Helpful Report

Hi Richard, I’m really sorry to hear that the tiles were packed loosely and that around 20% arrived broken or cracked. This isn’t the experience we aim to provide. We’ll review our packing and handling to prevent this from happening again and arrange a suitable remedy for you, whether that’s a replacement or refund. Please share any photos and your order details so we can expedite this for you. Kind regards, Team Tile Warehouse

“Arrived 2 packets broken .. promised would be replaced in 2days .. nothing!!! numerous calls and 5days later delivered.. Very poor customer service .. shocking company to deal with”

Helpful Report

Hi Sandra, I’m sorry to hear about the broken packets and the delays you experienced with your order. It’s frustrating when things don’t go as promised, and I understand how important timely resolution is to our customers. Your feedback about our customer service is invaluable as we strive to improve our processes. It does look as though your replacements should have been with you on the Friday (48 hours) after you reported the issue however, as we informed you, the third party carrier had too many drops on the Friday so after it failed, we asked for this to be delivered on the Monday as a first drop for you, this was the first date we could re-schedule. We did keep you informed throughout the process. We apologise for this delay however it was out of our hands on this occasion. We are sorry for the inconvenience Warm regards, Team Tile Warehouse

“Metro tiles all had a bend in them. Customer service said they appeared from the photos to be within guidelines but I could return them at my cost by insured courier. They offered to get the batches tested and I provided photos of the outside of the boxes with the barcodes and printed information on but had no response from them despite phoning them and leaving a message on Steves answerphone asking for someone to reply to my email. They did not break evenly due to the bend in them so I wasted lots of tiles. Would not deal with this company again. Over a week later and still not had a response from them. Poor customer service”

Helpful Report

Hi there, I’m really sorry to hear about the issues you experienced with your metro tiles and the lack of response from our customer service team. It’s disappointing to know that we fell short of providing the help you needed. We do strive to maintain high standards in both our products and our customer service, and your feedback highlights areas where we need to improve. It’s important to us to ensure our customers are satisfied, and I sincerely apologise for the delays in addressing your concerns. We value your input and will look into this matter closely to prevent similar situations in the future. Thank you for sharing your experience. Best wishes, Team Tile Warehouse

“Good pre sales but after sales shocking. No reply to my email when I had a problem which unfortunately seems to the norm these days.”

Helpful Report

“The pallet the tiles were delivered on was broken and not sufficient to protect the tiles from breakages, hence a whole box arrived broken. Hoping a refund is being processed. Unfortunately the colleague I spoke to on the phone was clearly wfh and his child was calling him and chatting in the background. I know it’s tricky to juggle but it really didn’t give me a good impression of your company or confidence that the colleague was listening to me properly.”

Helpful Report

Hi there, I sincerely apologise for the issues you faced with your delivery and the experience on the phone. It's certainly disappointing when things don't arrive as expected, and your feedback regarding the packaging and service is invaluable for us to improve in the future. Rest assured, we will work on addressing these matters to prevent them from happening again. If you have any further concerns or if there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Not strong and how I expected”

Helpful Report

Hi Janet, I’m sorry to hear that the tiles did not meet your expectations in terms of strength. We aim for quality in all our products, and your feedback is essential for us to improve. If you have any further concerns or need assistance, feel free to reach out to our customer service team, and we’ll do our best to help. Thank you for sharing your thoughts. Warm regards, Team Tile Warehouse

“On delivery 2boxes were broken .. customer service promised delivery in two days still waiting on my delivery 6days on ..very poor customer service .. very disappointed customer”

Helpful Report

Hi Sandra I do apologise, I have just checked the tracking and this should have been delivered on the 2nd and is booked as a premium delivery, for some reason they have changed this to today, we will pick up with them to see why they failed and did not let us know.

“The customer service was very disappointing. I paid £30 for next day delivery, yet my order did not arrive on time. I requested to cancel the order and receive a refund, but despite calling the customer service team twice, my request was ignored and the order was delivered six days late. At the very least, the company should have contacted me and refunded the delivery charge, given that the goods arrived almost a week later. In the end, I kept the delivery simply to avoid the hassle of going through the same poor service again. I hope the company sees this review, contacts me, and refunds my delivery charges.”

Helpful Report

Hi Junaid, I do apologise for the delay in getting answers that you deserve, We do charge £30 for normal delivery, and allow you to select a next day option for no extra fee as we feel this is a valuable gift that people will appreciate for free, in this instance we cannot refund a free item and we were still able to deliver which does incur a cost. Thank you for your understanding, and we appreciate you bringing this to our attention. Warm regards, Team Tile Warehouse

“Putting the tiles on a small palette is a great idea. Covering the boxes of tiles especially partial boxes with only black plastic is non-sensical since there is nothing to protect the tiles if the courier decides to put anything on top. As a result at least half a dozen tiles arrived with chipped or broken edges.”

Helpful Report

Hi Duncan, Thank you for sharing your feedback regarding the packaging of our tiles. I’m sorry to hear that some arrived damaged due to inadequate protection. Your comments help us understand where we need to improve in our shipping practices. We take great care in ensuring our products arrive in perfect condition, and your experience clearly fell short of that standard. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk, and they will be more than happy to assist you in resolving this issue. Thank you for your understanding, and we appreciate your input as we aim to enhance our services. Warm regards, Team Tile Warehouse

“I'm shocked that the tiles arrived at all because I've had a delivery issue twice. The sales team are very polite over the phone, but the customer service team I believe is non existent. My tiles arrived smashed and delayed with no warning that they would be. The warehouse forgot to pick them I guess. I like the tiles, but I'm sure you can get them from somewhere else with better processes in place. If you need to contact 'customer service' for a refund or a complaint then you won't get any response. Shop elsewhere.”

Helpful Report

Hi there, I’m really sorry to hear about the issues you experienced with your delivery and the condition of your tiles. It's disappointing to know your expectations weren't met, and we appreciate your feedback. We strive to improve our processes and take customer service very seriously. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk. They are committed to helping you with any concerns or issues you may have. Thank you for your understanding as we work to make this right. Warm regards, Team Tile Warehouse

“The tiles were not like the samples, as some of the colours were faded. Surely a full size sample is supposed to show you what the product you are buying is like. No discounts were offered. Delivery was a day later than expected and I received no notification about this so waited all day. Not super impressed”

Helpful Report

Hi Sophie, I’m really sorry to hear that the tiles didn’t meet your expectations and that your delivery experience was not up to standard. It’s important to us that you receive tiles that match the samples you chose. We take your feedback seriously, and I encourage you to reach out to our customer service team at customerservice@tilewarehouse.co.uk. They're dedicated to addressing concerns like yours and will be able to help find a resolution. Thank you for bringing this to our attention. Warm regards, Team Tile Warehouse

“Terrible delivery service as not in time with 3 tiles unusable. One broken and 2 with glue on face. Damaged rotting packaging and no response when submitting a complaint”

Helpful Report

Hi Sarah, I’m truly sorry to hear about your experience with the delivery and the condition of the tiles upon arrival. This is not the level of service we aim to provide, and your frustration is completely understandable. I have reached out to our customer service team at customerservice@tilewarehouse.co.uk with your details, and we will make it our priority to address this as quickly as possible. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,773 reviews