Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,044 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,044 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outlines from Tile Warehouse arrived exactly on time and on the day they stated, and the price was very satisfying.”

Helpful Report

Hi Brian! Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived on time and that you felt satisfied with the pricing. Your positive feedback means the world to us! If you have any further questions or need assistance, don’t hesitate to reach out. We're always here for you! Best, Oliver Tile Warehouse Team

“Excellent service”

Helpful Report

Hi Hilary! Thank you so much for your excellent 5-star review! We're thrilled to hear that you experienced great service with us. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We're here for you! Best, Oliver Tile Warehouse Team

“This order was not without its issues. Firstly one of the tile selections was out of stock. However Alexandros and then Oliver helped to make the order work. Following our checking the condition of the tiles we found a few(6) tiles that were unusable. Not a huge percentage of the order. However the guys replaced them without quibble but the replacements were more smashed up than the originals. Delivery companies! Finally got the replacements today. Many thanks”

Helpful Report

Hi Ukcubfan! Thank you for taking the time to share your experience with us. We’re glad to hear that Alexandros and Oliver were able to assist you in resolving the issues with your order. We strive for customer satisfaction, and it’s great to know that you appreciated their help! We sincerely apologize for the trouble with the unusable tiles and understand how frustrating that can be. We are committed to providing quality products and will continue to work closely with our delivery partners to improve our processes. If you need any further assistance, please don’t hesitate to reach out. Thank you for your understanding, and we hope to serve you better in the future! Best, Oliver Tile Warehouse Team

“Bought 8 large tiles 30 Match but decided they did not suit the job so requested their return. Return accepted but insisted we use a courier and the cheapest price was £50. The tiles were £118 including delivery? My husband has a works Ford Ranger, insured for delivery forklift parts, hi-viz etc so wanted to return them himself in original packaging on the pallet they were delivered on to be taken off by a forklift or by hand but they refused saying as they operate out of a warehouse with no showroom, they were not insured for pedestrians on site. So potential buyers, if you want to return your tiles it will cost you as you can only use a courier!”

Helpful Report

Hi Diane Unfortunately we operate from a shared warehouse facility with very strict policies on access for health and safety reasons, we do not have a customer counter and no shops to make any other type of return, we are a true online only operation to keep our overheads low and pass on the savings to our customers. Like many online companies we clearly state in our terms and conditions that we are very happy to refund any returns, fully, but we can only accept returns through a safe process for our customers and staff as set by the owners of the warehouses. We do believe this to be one of the best returns policy's in our online industry. I am sorry that you are upset by this but it was clearly stated in our checkout before you completed your purchase.

“Good choice of materials Quick delivery”

Helpful Report

Hi Yuri! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our materials to be a great choice and that your delivery was quick. Your feedback is greatly appreciated! If you need any assistance in the future, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“Value for money. Speedy delivery. Most helpful delivery driver. Definitely recommend”

Helpful Report

Hi Sue! Thank you for your fantastic 5-star review! We're so glad to hear that you found great value in our products and that your delivery was speedy. It's wonderful to know our delivery driver made a positive impression as well! We truly appreciate your recommendation and look forward to serving you again in the future. If you need anything at all, just let us know. Best, Oliver Tile Warehouse Team

“Web site easy to use love the fact you can see tiles off the site on the area you want them in your home by just uploading a photo. My tiles were delivered at the specified time and were delivered with care. Great service tile warehouse and one happy customer.”

Helpful Report

Hi there! Thank you for your incredible 5-star review! We're thrilled to hear that you enjoyed using our website and found the photo upload feature useful for visualizing tiles in your space. It's fantastic to know that your tiles were delivered on time and with care. Your satisfaction is our top priority! If you ever need anything else or have questions in the future, don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Shop is alright, delivered on time. However, the product received was bad.”

Helpful Report

Hi Juliana, Thank you for your feedback and for letting us know about your experience. We’re glad that your order was delivered on time, but we're truly sorry to hear that the product did not meet your expectations. We take product quality very seriously, and your comments will be addressed with our team to ensure better quality control in the future. If you need assistance or would like to discuss a resolution, please reach out to our customer service team. We're here to help! Thank you for your understanding, and we hope to have the chance to serve you better next time. Best, Oliver Tile Warehouse Team

“Matched perfectly with our grey boards. Thx”

Helpful Report

Hi Gill! Thank you for your fantastic 5-star review! We’re so happy to hear that our tiles matched perfectly with your grey boards. Your satisfaction is our top priority, and it’s wonderful to know we could meet your expectations! If you need anything else, don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Good service and the samples were well packaged and very helpful.”

Helpful Report

Hi there! Thank you for your great 4-star review! We're glad to hear that you received good service and found the samples helpful and well-packaged. Your feedback is important to us! If there's anything more we can do for you or if you have any questions, just let us know. We're always here to assist! Best, Oliver Tile Warehouse Team

“Tiles ordered because they were in stock, it turned out they weren't in stock and I'm still awaiting delivery 30 days later.”

Helpful Report

Good morning Maurice, I’m truly sorry to hear about the issues you've faced with your order. We aim to ensure that our stock levels are accurate, and it’s regrettable that we fell short in this instance. I understand how frustrating this delay can be, especially when you were expecting a timely delivery. Please rest assured that we are actively working to resolve this situation, and feedback like yours is invaluable in helping us improve. Thank you for your patience, and I hope we can turn this experience around for you. Best wishes, Oliver

“Ease of ordering and Prompt delivery.”

Helpful Report

Hi Lynne! Thank you for your excellent 5-star review! We're so happy to hear that you found our ordering process easy and that your delivery was prompt. Your feedback is incredibly valuable to us! If there’s anything you need in the future, don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“From start to finish the service was brilliant, staff very helpful and gave advice where needed. Even though I had over ordered they helped me return them and get refunded.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a brilliant experience from start to finish and that our staff was able to assist you with helpful advice. It’s great to know that the return process was smooth for you as well! If you ever need anything else, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“I would definitely purely think about looking here for ideas and to buy tiles”

Helpful Report

Hi Maria! Thank you for your lovely 4-star review! We're glad to hear that you're considering us for ideas and tiles. It's always great to be a source of inspiration! If you have any questions or need assistance while browsing, feel free to reach out. We're here to help you find exactly what you need! Best, Oliver Tile Warehouse Team

“Great quality and many beautiful patterns. They also send samples to make the proccess easier.”

Helpful Report

Hi Adriana! Thank you for your fantastic 5-star review! We're thrilled to hear that you loved the quality and variety of our patterns. It's great to know that the sample service made a positive difference in your decision-making process! If you ever need more assistance or have questions, just let us know. We're here for you! Best, Oliver Tile Warehouse Team

“Took 4 deliveries to get the quantities I needed due to the amount of broken tiles that turned up on each delivery. Tiler said very poorly made. Obviously the company know this so I think these could be seconds 🤔 They do look nice up but far too much of a problem getting them which has delayed the job quite a bit. Luckily I had a tiler who understood and didn't charge me extra for the extra visits he had to make I can't recommend this company and wont return (Pic are from the 3rd deliverythat was supposedto replace the tiles from the 1st 2)”

Helpful Report

Hi Steven, I'm truly sorry to hear about the ongoing issues you've experienced with your deliveries. It's disappointing to know that we did not meet your expectations, and I understand how frustrating it can be to deal with delays and broken tiles. Whilst we do everything we to ensure items aren't damaged, sometimes due to the nature of the product that we are selling, damages can happen. We will always put this right, but we do advise upon placing your order not to have anyone booked until you have recieved and checked your order. That said, I'm glad to hear your tiler was understanding in the situation. Thank you for sharing your thoughts, and I hope we can earn your trust in the future. Best regards, Oliver

“Great service. Delivered on time. Nice tiles.”

Helpful Report

Hi Lucy! Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced great service and timely delivery. It’s wonderful to know you’re happy with our tiles! If there’s anything else we can assist you with in the future, don’t hesitate to get in touch. We're always here for you! Best, Oliver Tile Warehouse Team

“I am very pleased with the whole service. From ordering the tiles to delivery.”

Helpful Report

Hi Mustafa! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our service, from ordering to delivery. Your feedback means a lot to us! If you ever need anything else or have questions in the future, please don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Super team, very helpful”

Helpful Report

Hi Stephen! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our team to be super helpful. Your kind words truly motivate us to keep providing the best service possible! If you ever need assistance again, don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“The first tile website I would go to . After placing my order I was kept informed of the date and time of arrival any problems they sorted out straight away . Very good service can’t ask for anything more .”

Helpful Report

Hi David! Thank you for your stellar 5-star review! We're thrilled to hear that you chose us as your go-to tile website and that our communication regarding your order made your experience even better. It’s fantastic to know that we could address any issues promptly for you! If you ever need anything else, just give us a shout. We're always here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 1,044 reviews