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Tile Warehouse Reviews

4.6 Rating 1,198 Reviews
B-
Happiness Grade
Read Tile Warehouse Reviews

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,\nThorpe Way, Grove Park, Leicester

Tile Warehouse have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

97.80%
Industry Average
Great quality tiles at an amazing price. Superfast delivery
- Kerry Mapstone
Quality tiles, good price, cheap delivery, not slow
- Darren Conroy
100%, no faults, grat goods, great price, great delivery!
- Mark Murkowski
A

Delivery - Fast

92.49%
Industry Average
very prompt delivery and reply to query
- Anonymous
Highly recommended 100%. Easy online purchase process, Items as described, prompt delivery
- Donald Macaulay
Customer service is outstanding. In the past I have had tiles that were damaged during delivery immediately replaced. Any problems you might encounter will be dealt with promptly by one of the members of staff. As they have a good range of tiles I don't look elsewhere as , when you need it, such good customer service is a blessing.
- J O Lloyd Jones
F

Returns Process - Difficult

20.00%
Industry Average
I called Tile Warehouse, as there is no contact details on the delivery email, and the man I spoke to was very polite but he essentially said there is nothing that they can do, and on top of that they can’t arrange returns.
- Anonymous
Be wary of this company and it supposed "excellent returns policy" it's a misrepresentation of the truth and they are actually extremely unhelpful, active difficult in fact and actually hinder attempts at returning anything.
- Duncan Houston
C

Refunds - Average

64.71%
Industry Average
Replaced damaged tiles (in transit) immediately without quibbling. I sent photos to customer service and was offered replacement or refund. The replacements arrived within 2 working days.
- J O Lloyd Jones
An immediate refund was given.
- Geri
UPDATED: Oliver contacted me by phone in response to this review (later the same day) and has arranged to refund the postage cost as a result of this hickup.
- MARTIN STANJER
96.62%
Industry Average
Tile samples arrived super fast…. Ordered on Monday and arrived Tuesday 24hours amazing! Now we are ready to get our order placed as the experience with just receiving the samples was second to none. Well done Tile Warehouse super service and experience 😁
- Aly
Very pleased with the product and the service, thank you.
- Jerry Garry
Customer service is outstanding. In the past I have had tiles that were damaged during delivery immediately replaced. Any problems you might encounter will be dealt with promptly by one of the members of staff. As they have a good range of tiles I don't look elsewhere as , when you need it, such good customer service is a blessing.
- J O Lloyd Jones