Tile Warehouse have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
tiles have only arrived this week so havent gone up yet (will update if poss) but will say a great company to deal with, easy to order, great price (even if delivery is a tad expensive - but added together still great value)
Had to make two amendments to my order, one to add extra tiles, and one to change deliver day - both relatively easy to do via email/contacting customer service.
Would recommend these guys
”
- Anonymous
“
Good service. Prompt delivery. Tiles as described and in perfect condition. Good price.
”
- Anonymous
“
Easy to order, better price than the high street.
Not laid yet....that will be next week
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- Jooles
“
Delivery was good ,tiles cheaper than others and good quality ,will be ordering soon think ive decided to do the living room and kitchen in the tiles instead of wood flooring
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- Patricia Healy
“
great firm very pleased with service delivery and prices
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- DAVID WILLIAMS
“
As yet the tiles are not in use. We are waiting for a tiler.
The tiles are lovely and we really appreciated the AI tool to see them on the walls in our bathroom.
Delivery was swift and the driver was very helpful and polite.
”
- Anonymous
“
The member of staff I spoke to said that what I received was correct in line with their labelling and are standing firm regarding returns cost.
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- Emma C
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Customer service response to emails is good but be completely sure of what you’re ordering as returns are expensive and difficult if the item is large
”
- Anonymous
“
I called Tile Warehouse, as there is no contact details on the delivery email, and the man I spoke to was very polite but he essentially said there is nothing that they can do, and on top of that they can’t arrange returns.
”
- Anonymous
“
It is a good job this company has ceased trading as they were a complete nightmare to deal with. They sent the wrong coloured tiles and then insisted they the ones we had ordered. To compound this they said we had to pay to return them.
They are owned by Topps Tiles and got a complete different experience from them when I rang their Head Office. They took complete control of the situation and a full refund was received within a week.
”
- Anonymous
“
I returned the items on 15th April as I no longer needed them and I have yet to receive any refund or communication, despite sending emails. Order no 115258.
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- Ms Rowan Ellis
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Ordered the tiles half were Broken had already waited 2 weeks for delivery, ended up just binning them as I didn’t have a pallet to return them . Asked for a refund and they would only refund the damaged ones and not even the delivery fee slough half were delivered damaged.
”
- Anonymous
“
Excellent service and selection of tiles.
Found very similar tile for repair to an old kitchen floor - had been very difficult to find similar tile but Tile Warehouse did the job and the pricing is also very good.
Many thanks Alan C.
”
- Anonymous
“
The tile where exactly as described and came overnight excellent service
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- David Derbyshire
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great firm very pleased with service delivery and prices
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- DAVID WILLIAMS
