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Tile Warehouse Reviews

4.5 Rating 1,617 Reviews
B-
Happiness Grade
Read Tile Warehouse Reviews

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,\nThorpe Way, Grove Park, Leicester

Tile Warehouse have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

98.59%
Industry Average
Easy ordering, great choice and price. Good communication, delivery service guy was extremely helpful
- Addie
Quick delivery of sample. Quick delivery of boxes of tiles. Good delivery notifications. Competitive price and helpful emails from.custpmer service.
- James Ward
The whole process from ordering my tiles to receiving delivery was very trouble free. I found the staff very helpful and polite. The delivery man went the extra mile also. Price point spot on. Overall a pleasant shopping experience. Try them.
- P.K.
A

Delivery - Fast

92.03%
Industry Average
delivered on time recommended Only downfall was the kerb delivery Not even into the flat ground flats hallway Asa 70 year old woman I had to drag them in
- Maria Ferreira
I was pleased and surprised at how easy it was to speak to someone at Tile Warehouse when there were problems with the delivery. Oliver at Tile Warehouse was immediately helpful and quick to sort the issue.
- Carolyn Gregory
Great service and fast delivery, thank you
- Paul Goddard
F

Returns Process - Difficult

12.50%
Industry Average
Customer service response to emails is good but be completely sure of what you’re ordering as returns are expensive and difficult if the item is large
- Anonymous
I called Tile Warehouse, as there is no contact details on the delivery email, and the man I spoke to was very polite but he essentially said there is nothing that they can do, and on top of that they can’t arrange returns.
- Anonymous
Be wary of this company and it supposed "excellent returns policy" it's a misrepresentation of the truth and they are actually extremely unhelpful, active difficult in fact and actually hinder attempts at returning anything.
- Duncan Houston
E

Refunds - Difficult

45.95%
Industry Average
When I asked for a refund on the delivery cost and help with telling me what time the order would be delivered, I was told they couldn’t help at all and could offer no refund.
- Jessica Markwood
Ordered 3 samples only got 2, Tiles ordered were as stated, all good, Z bar damaged, refund given no problems. Good customer service, average delivery. Product excellent.
- Aaron Mills
The tiles were great unfortunately your refund process is very expensive especially if you don’t live on the mainland and for this reason is why I would not use Tile Warehouse again
- Anonymous
93.36%
Industry Average
Customer service is excellent from start to finish
- Shirley Brumby
Very nice small square tiles, hard to find. Excellent custimer service.
- Anonymous
Great service and fast delivery, thank you
- Paul Goddard