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Tile Warehouse Reviews

4.5 Rating 1,923 Reviews
B-
Happiness Grade
Read Tile Warehouse Reviews

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,\nThorpe Way, Grove Park, Leicester

Tile Warehouse have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

98.30%
Industry Average
I got exactly what I wanted. I was able to buy a very small number of tiles and didn't need to buy them in boxes. Great price for tiles.
- Anonymous
Easy to use web page, helpful good price, lots of selection good service
- Jim Edbury
I was pleasantly surprised to receive an email from Tile Warehouse reassuring me that since I had recently viewed the tiles the discounted price was being held for me and to ring them when ready to order. I didn't have to contact them in the end but I thought it was a nice gesture. Tile Warehous is highly recommended for quality of items and customer service.
- Diptendra Ghosh
A

Delivery - Fast

92.24%
Industry Average
Very happy with the tiles and the service. Delivery driver was excellent
- Richard Pike
Provided good service and delivery was timely. Really pleased with quality of tiles.
- Connie Burgess
Great tiles, very timely delivery. Thank you.
- Anonymous
F

Returns Process - Difficult

12.50%
Industry Average
The member of staff I spoke to said that what I received was correct in line with their labelling and are standing firm regarding returns cost.
- Emma C
Customer service response to emails is good but be completely sure of what you’re ordering as returns are expensive and difficult if the item is large
- Anonymous
I called Tile Warehouse, as there is no contact details on the delivery email, and the man I spoke to was very polite but he essentially said there is nothing that they can do, and on top of that they can’t arrange returns.
- Anonymous
E

Refunds - Difficult

45.00%
Industry Average
Tile Delivery arrived damaged which I immediately advised Tile Warehouse about and sent picture. Total of 13 emails later and 4 days delay responding to emails has left me with no refund. They expect me to provide more photos after paying out extra to my tiler to change the design so it could be completed on the day arranged. Thanks to Oliver and Hannah for poor customer service squabbling over 4 tiles. Would never use again.
- Lee D
Items returned on 7th Jan 26 as not all same colour , Still no sign of refund by 18th Jan 26.
- Richard
When I asked for a refund on the delivery cost and help with telling me what time the order would be delivered, I was told they couldn’t help at all and could offer no refund.
- Jessica Markwood
93.33%
Industry Average
Amazing product and service, I recommend this place 100% , I'm doing the rest of my flat and I know this is the best place to buy them
- Jose Rodriguez
Very happy with the tiles and the service. Delivery driver was excellent
- Richard Pike
Provided good service and delivery was timely. Really pleased with quality of tiles.
- Connie Burgess