Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,056 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,056 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of tiles and colours. Well-packed and delivered with care by the pallet company the Tile Warehouse uses.”

Helpful Report

Hi Jan! Thank you for your wonderful 5-star review! We're thrilled to hear that you found our selection of tiles and colors to be excellent. It's also great to know that the delivery was handled with care. Your feedback really brightens our day! If you need any assistance in the future, feel free to reach out. We're always here for you! Best, Oliver Tile Warehouse Team

“Quick fast and efficient Bought the item on sales Very good price Looking to buy more products when next sales is on”

Helpful Report

Hi Ayo! Thank you for the fantastic 5-star review! We're thrilled to hear that you had a quick and efficient experience with us, and that you found a great deal during our sale. Your support means a lot, and we can’t wait to help you with more products during our next sale! If you need any assistance in the meantime, just let us know. We’re always here for you! Best, Oliver Tile Warehouse Team

“Excellent service. Easy to use website. I have recommended The Tile Warehouse to friends.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service excellent and our website easy to use. It's wonderful to know that you're recommending us to your friends! If you ever need assistance or have any questions in the future, don’t hesitate to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“No good sending questionnaires before tiles have been delivered”

Helpful Report

Hi there, Thank you for your feedback. I apologise for the inconvenience caused by our questionnaire being sent before your tiles were delivered. We aim to ensure a positive experience from start to finish, and it seems we missed the mark in this instance. Your input is valuable, and we will certainly take it into consideration as we refine our communication processes. Thank you for bringing this to our attention, and we appreciate your patience. Best, The Tile Warehouse Team

“Great quick service”

Helpful Report

Hi Will! Thank you for your great 5-star review! We're delighted to hear that you had a quick and pleasant experience with our service. Your feedback truly motivates us to keep delivering the best! If there's anything you need in the future, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“I would like to thank Tile warehouse and Alexandros for all their help . Tiles arrived on Time and any issues were dealt with quickly Would highly recommend tile warehouse for Price and for keeping me informed of delivery date and times .”

Helpful Report

Hi David! Thank you so much for your fantastic 5-star review! We're so glad to hear that you were happy with the timely arrival of your tiles and that any issues were resolved quickly. Your recommendation means a lot to us! If you need any further assistance or have any questions in the future, don’t hesitate to reach out. We’re always here to help! Best, Alexandros Tile Warehouse Team

“Great product, service and price! Thank you!”

Helpful Report

Hi Harriet! Thank you for your fantastic 5-star review! We're so happy to hear that you loved our product, service, and price! Your feedback truly makes our day! If you ever need anything else, don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Excellent and fast delivery, samples were brilliant to help choose the final tiles”

Helpful Report

Hi Nikki! Thank you for your fantastic 5-star review! We're so glad to hear that you had an excellent experience with our fast delivery and that the samples helped you make the perfect choice for your tiles. Your feedback means a lot to us! If you have any questions or need assistance down the line, don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Great service beautiful tiles”

Helpful Report

Hi there! Thank you for your great 4-star review! We're thrilled to hear that you enjoyed our service and are happy with the beautiful tiles. Your feedback means a lot to us! If there's anything else we can assist you with or if you have any questions in the future, don’t hesitate to reach out. We're always here for you! Best, Oliver Tile Warehouse Team

“Just a great experience. Sample arrived promptly, ordered floor tiles and delivery was as promised. Unfortunately some tiles were broken but these were replaced within days. Highly recommend. 👍 Helen.”

Helpful Report

Hi Helen! Thank you for your fantastic 5-star review! We're so glad to hear you had a great experience with us, from prompt sample delivery to receiving your floor tiles as promised. We truly appreciate your understanding regarding the broken tiles and are pleased to know that the replacement process was swift for you. Your recommendation means the world to us! If you ever need anything in the future, don’t hesitate to reach out. We're always here to assist! Best, Oliver Tile Warehouse Team

“good communication”

Helpful Report

Hi Tina! Thank you for your great 4-star review! We're glad to hear that you appreciated our communication. We always strive to keep our customers informed and happy! If there’s anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. We're here for you! Best, Oliver Tile Warehouse Team

“Gray service quick delivery”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you had a great experience with our service and that your delivery was quick. Your positive feedback means a lot to us! If there's anything else you need, don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Very impressed with quality of my tiles. Good communication between Tile Warehouse and delivery firm . Will use again if I need more tiles.”

Helpful Report

Hi Susan! Thank you for your fantastic 5-star review! We're thrilled that you're impressed with the quality of your tiles and that communication between us and the delivery firm met your expectations. We're here whenever you need more tiles in the future! Just let us know how we can assist you. Best, Oliver Tile Warehouse Team

“Lovely tiles .”

Helpful Report

Hi Lesley! Thank you for your lovely 5-star review! We’re thrilled to hear that you love the tiles! Your satisfaction is our top priority, and we appreciate your kind words. If you have any questions or need help in the future, don’t hesitate to reach out. We’re always here for you! Best, Oliver Tile Warehouse Team

“placed order picked delivery date which came then told items were out of stock for 1 month refund request accepted and issued”

Helpful Report

Hi there! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order and stock availability. It’s great to know that your refund request was handled promptly, and we appreciate your understanding. If there's anything else we can do to assist you, please don’t hesitate to let us know. We're here to help! Best, Oliver Tile Warehouse Team

“I have received the best Customer Service and would not choose to order my future Tiles from any other company. From the moment I first contacted Tile Warehouse for an initial Enquiry I was immediately given clear information from a friendly team who cares and help was always on hand thereafter. Thank you for being so great, will happily order from you again & highly recommend!”

Helpful Report

Hi Maya! Thank you for your incredible 5-star review! We're absolutely delighted to know that our customer service made such a positive impression on you. Our team truly cares, and your kind words motivate us to keep providing the best support possible! We can't wait to assist you with your future tile orders. If you need anything or have any questions, please feel free to reach out anytime—we're always here to help! Best, Oliver Tile Warehouse Team

“first time used tile warehouse as a company very good. got the tiles I needed to repair a job and delivery was also good would recommend.”

Helpful Report

Hi Stephen! Thank you for your fantastic 5-star review! We’re delighted to hear that your first experience with Tile Warehouse was so positive and that we could help you find the tiles you needed. Your recommendation means a lot to us! If you have any questions or need assistance in the future, please don't hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“bought tiles off tile warehouse online with no problems, communication very good, delivery free over £300 spend. easy web site.”

Helpful Report

Hi Niel! Thank you for your fantastic 5-star review! We're delighted to hear that your online experience with us was smooth and that you appreciated our communication and free delivery. Making your shopping experience easy and enjoyable is our goal! If you have any questions or need assistance in the future, please feel free to reach out anytime. We're always here to help! Best, Oliver Tile Warehouse Team

“Good quality product, definitely recommend.5 Star ⭐ service.Fast delivery”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that you are happy with the quality of our product and appreciated our fast service. Your recommendation means the world to us! If you have any questions or need assistance in the future, feel free to reach out anytime. We're always here to help! Best, Oliver Tile Warehouse Team

“Very efficient and pleased with my order thankyou”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so pleased to hear that you found your order efficient and are happy with it. Your satisfaction means the world to us! If you need any assistance or have questions in the future, feel free to get in touch anytime. We're always here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 1,056 reviews