Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,739 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered few tile samples based on the selection I saw online. One of the samples didn't match the online image. I raised the issue with the customer services but I haven't heard back. I had to order different tiles instead.”

Helpful Report

Hi there, Thank you for your feedback. We’re sorry to hear one sample didn’t match the online image and that you haven’t heard back from our team. It does look like this is still with the image team and our technical team to resolve. We are glad that you were able to find a suitable tile that met your requirements though on the site. Kind regards, Team Tile Warehouse

“Finding the exact tiles was a nightmare my husband said to checkout Tile Warehouse. Amazing. They haven’t been laid yet still getting everything sorted but can’t wait to see them down. Will recommend Tile Warehouse anytime Thank you so much Maggie Longfield”

Helpful Report

Hi Maggie, Thanks for your 5-star review. We’re glad you found the exact tiles and that you’re excited to see them laid. If there’s anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Good price delivery was excellent. Looking forward to see end result with the tiles.”

Helpful Report

Hi Sally, Thanks for your 5-star review. We’re glad you found good value and that delivery was excellent. We’re looking forward to seeing the final result too—if there’s anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Super helpful team when I reached out & fast response to help me with my queries. Great tiles & fast delivery! Thank you”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad our team could help quickly and that you’re happy with the tiles and delivery. If there’s anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Only ordered a few full tile samples but was good and quick service. Will definitely order from them when ready to do so”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad the tile samples arrived quickly and you were happy with the service. If there’s anything else we can help with when you’re ready to order, please let us know. Kind regards, Team Tile Warehouse

“We were happy to find what we were looking for and had no issues with ordering online. Delivery was quick and efficient.”

Helpful Report

Hi Ann, Thanks for your 5-star review. We’re glad you found what you were looking for, had a smooth online ordering experience, and that delivery was quick and efficient. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Great customer service from start to finish, Amazing Quality tiles and very competitive prices with exceptionally fast delivery. Thank you”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad you’re happy with the great service, amazing quality tiles, and competitive prices with fast delivery. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Good price for a great quality belt”

Helpful Report

Hi Victoria, Thanks for your 5-star review. We’re glad you found a good price and great quality belt. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Ordered tiles on the 15th Jan 2 weeks later the tiles have still not arrived, ive called customer service,tried the live chat but no one can tell me when they will arrive as they cant locate them the status on my account says shipped but there is no way to track them. Still waiting on an explanation”

Helpful Report

Hi Denise, I have looked into this as it is very concerning to us. It does look like we attempted delivery on the requested date however there was no one to accept it and we could not contact you to arrange a safe place for it to be left. We have attempted several times subsequently to contact you to arrange an alternate time to suit you however you never answered. The goods are now on their way back to us as the carrier cannot hold them indefinately. As soon as we recieve them we will try again to arrange a date that suits you and we will try again for you. Team Tile Warehouse

“Every step of the process from the site to selection and up to date information on delivery was excellent. One of the most pleasant and helpful delivery drivers.”

Helpful Report

Hi David, Thanks for your 5-star review. We’re really glad to hear that every step of the process—from site to selection and up-to-date delivery information—was excellent, and that the delivery driver was pleasant and helpful. If there’s anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Terrible experience Tiles arrived damaged ,demanded I pay for return on a pallet”

Helpful Report

Hi there, We will always replace damages or refund the value if you have enough to complete the project so I am unsure why the comment, please feel free to make contact with us with the order number and the details and we should be able to sort this very quickly for you. Thank you for bringing this to our attention. Kind regards, Team Tile Warehouse

“Good customer service, prompt delivery 😁”

Helpful Report

Hi Alison, Thanks for your 5-star review. We’re glad you experienced good customer service and prompt delivery. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Beautiful products and friendly service.”

Helpful Report

Hi Serena, Thanks for your 5-star review. We’re glad you loved our beautiful products and that you found our service friendly. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Easy, hasle free process with good quality tiles”

Helpful Report

Hi Lucia, Thanks for your 5-star review. We’re glad you found the process easy and that you’re happy with the quality tiles. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Delivery was quick driver was so helpful putting the tiles into my garage very good service. Tiles look amazing but not used as yet but excellent quality”

Helpful Report

Hi Lesley, Thanks for your 5-star review. We’re glad delivery was quick, the driver was helpful, and you’re happy with the quality of the tiles. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Great tiles and great service. Items were well packed to avoid any breakage.”

Helpful Report

Hi Hayley, Thanks for your 5-star review. We’re glad you found great tiles, received great service, and that they were well packed to avoid any breakage. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

Hi hayley, Thanks for your 5-star review. We’re glad you found great tiles, received great service, and that they were well packed to avoid any breakage. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“First time I’ve used Tile warehouse. Purchased 4 square mtrs. Of kitchen tiles. Arrived 3 days later and was kept informed of delivery day/time. Excellent customer service.”

Helpful Report

Hi Angie, Thanks for your 5-star review. We’re glad you had a smooth purchase and that delivery was timely and you were kept informed. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“I had been looking everywhere for tiles that were different and of great quality. The display in the shop is so well presented that I found selecting tiles and other materials an easy and actually an enjoyable experience.”

Helpful Report

Hi Andrew, Thanks for your 5-star review. We’re glad you found tiles that are different and of great quality, and it helped make selecting easy and enjoyable. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Great selection of tiles, fast and efficient ordering and delivery”

Helpful Report

Hi Michael, Thanks for your 5-star review. We’re glad you enjoyed the great selection and that ordering and delivery were fast and efficient. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“I was initially eight tiles short, I was sent some replacements plus a few extra however, these tiles never arrived so I had to send an email. I finally received the extra tiles around six weeks after the original order.”

Helpful Report

Hi Stephen, Thanks for your feedback. We’re sorry to hear about the missing replacement tiles and the six-week delay. We’ll look into this and resolve it promptly. Please share your order number and the replacement details so we can investigate and follow up. Kind regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,739 reviews