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Tile Warehouse Reviews

4.5 Rating 280 Reviews

89 %

of reviewers recommend Tile Warehouse

Company Reviews

Product Reviews

About Tile Warehouse:

Tile Warehouse is all about making tiling buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 29th April 2024

Emma Vennard-Boyle

Tile Warehouse 5 star review on 15th April 2024

Tile Warehouse 5 star review on 25th March 2024

Tile Warehouse 5 star review on 23rd March 2024

Tile Warehouse 5 star review on 17th February 2024

Tile Warehouse 5 star review on 22nd January 2024

Tile Warehouse 5 star review on 16th December 2023

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You delivered my tile trim for half of the price that I paid for a failed delivery from an eBay seller who's parcel got destroyed. You used the same courier as them but charged me 12 pounds less p&p. So you now are a permanent feature of my favorite bookmarks.”

Thank you so much for your 5 star rating of Tile Warehouse, Christopher! We're glad to have been able to provide you with such an economical and quick response for your tile trim. We're very pleased that Tile Warehouse made it into your favorite bookmark list, and we appreciate you taking the time to comment on our services. Thanks again for your wonderful review!

“Good speedy service. Unfortunately, you cannot collect from the warehouse which would have suited me living not to far away.”

Thank you for your 4 star rating of Tile Warehouse. We are glad you appreciate the speed of our service and we understand that not having the option of collecting from the warehouse may not have suited your needs. It is a matter of Health and Safety Issues. Thank you for your feedback!

“The tiles are beautiful The only issue was the delivery. I wasn’t given a day or even a 2 hour window but only 5 minutes before the van arrived. I had to unload 140kgs from the kerbside pick in my pyjamas in the ice.”

Thank you for your 4 star rating of Tile Warehouse, Cathie! We're glad to hear that you think the tiles are beautiful. We apologise for the inconvenience with the delivery, as we understand that it would have been difficult in this condition.However, all deliveries are delivered to the kerbside. During the checkout process the option to select your own delivery date would have been available. We strive for customer satisfaction and will take this feedback to work on with our delivery processes.

“Assistant very knowledgable and helpful. Dorchester store.”

Thank you so much, Liz, for your 5 star rating of Tile Warehouse! We are so glad that you found our assistant knowledgable and helpful. We hope you have a great day!

“Good service for sending out tile service Helpful staff at the end of a phone”

Thank you Pauline for your generous 5 star rating of Tile Warehouse! We are happy to hear that you enjoyed our good service and found our staff to be helpful. We really appreciate your kind words!

“This is my second order from TW. The first experience was so good I ordered again. This order was dealt with in the same excellent way so I can add consistency to the list of good experiences with TW. Great site, great choice, fast turnaround, delivery on time and with good grace.”

Thank you so much, James, for your 5 star rating of Tile Warehouse! We are so pleased that you had a consistent positive experience with us from your first order to your second, and we are thrilled to hear that you appreciated the great site, choice and that your tiles were delivered well and in good time. We thank you for your loyalty and look forward to your next order!

“The tiles were great and the delivery guy was helpful .”

Thank you so much for your 5 star rating of Tile Warehouse! We’re thrilled to hear that the tiles were great and the delivery guy was helpful. We really appreciate your feedback!

“Loceli tiles, one was craced in the pack but Ihad one more addes loose. Super friendly and helpful delicery driver. Only Down side is I chose del on the 21 and only when I rang on that day, was i informed it will actually be day after that delivery will happen.. Would have been nice to be informed earlier.”

Thank you Monika for your 4-star rating of Tile Warehouse. We are so pleased to hear that our delivery driver was friendly and helpful. We are sorry that we did not inform you earlier about the delivery date having changed and will work on ensuring that our communication is better in the future. We would also be happy to reimburse you for the broken tile if you would like to make contact on either 0800 1381668 or customerservice@tilewarehouse.co.uk with your order number.

“Tiles came quickly. Very pleased with them”

Thank you so much for the 5 star rating of Tile Warehouse! We are so pleased to hear that the tiles came quickly and that you were very satisfied with them. We truly appreciate your review!

“Samples sent so quickly. A lovely surprise.”

Thank you so much for your lovely 5 star rating of Tile Warehouse. We are delighted to hear that our samples reached you in good time. We hope you continue to enjoy your experience with Tile Warehouse, please do not hesitate to contact us should you require any assistance.

“Quick delivery great product”

Thank you Annette for your 5-star rating of Tile Warehouse. We are happy to hear that you had a great experience with our quick delivery and quality product. We appreciate your feedback!

“Ordered and delivered quickly and on time, would order from here again..”

Thank you so much for your excellent rating of Tile Warehouse! We are glad to hear that the order was delivered quickly and on time as promised. We look forward to serving you again in the future.

“Samples arrived very promptly. Thank you.”

I am glad you received your samples in a timely manner. Please do not hesitate to get back to get in touch either by chat, call on 0800 1381668 or by email customerservice@tilewarehouse.co.uk Thanks for taking the time to leave your review.

“Great tiles and great service”

Thank you so much for your 5 star rating of Tile Warehouse! We are so glad to hear that you liked our great tiles and great service!

“The tiles were delivered on time and safely without any damage. The price is competitive and according with the quality. The colour was a bot different but this has been advertised on the website as lights might impact the shade of the tiles.”

Thank you, Alexandra, for your 5-star rating of Tile Warehouse! We're glad to hear that the tiles were delivered on time and safely, with no damage. We also appreciate the feedback regarding the advertised change in color from lights impacting the shade of the tiles. We are so happy to have customers like you and thank you for your loyalty!

“Quick and easy to order.Well packaged.”

Thank you for your 5 star rating, Angus! We are glad to hear that ordering from us was quick and easy, and that the packaging was well done. It means a lot to us to receive such a great review.

“Fabulous choice and easy to navigate website. My tiles were a great price and delivered on the day of my choosing. Great service and communication throughout. I would highly recommend Tile Warehouse”

Thank you, Emma! We are so glad you had such a positive experience with Tile Warehouse. We strive to provide great service and pricing, and we're so glad you found our website easy to navigate. We look forward to doing business with you again in the future!

“Ordered a sample of a ceramic tile that appealed to me. As a result of this, I put in an order for a small number of tiles to retile our downstairs shower area. From the pallet delivery, visual evidence of at least two damaged tiles albeit, I believe that I can use these for any cuts that maybe required. So, all good.”

Thank you for your 4 star rating of Tile Warehouse. We're glad to hear that you were able to find a tile sample that appealed to you. Please do get in touch with our Customer Support Team on either 0800 1381668 or customerservice@tilewarehouse.co.uk should you need replacement tiles or a refund for the damaged tiles if you are unable to use them.

“The delivery man was miserable and uncommunicative. He said my delivery was "massive" and "won't fit in that space", so I cleared more room wondering what on Earth was being delivered. He appeared with a tiny trolley and a half pallet!! It would have fit in the original space five times over! Additionally, the tiles I ordered are listed as white, when they arrived they were not white, they are beige. Not even close to white so "off white" isn't acceptable as a description either. When I phoned all they was, "you should have got a sample tile". While that's true, it's not what had happened in this situation, so whole saying that gives me pause for thought in the future, it doesn't help me in any why with my current situation! When I asked how to return the tiles, the lady in the phone became very defensive and started spouting distance selling regs and haulage expense. When I eventually got a return form, I had to arrange collection of the myself - it says on their site they will "arrange collection for you". As it turns out, the haulage price is so expensive there's no point sending them back! This company is useless as providing support. Giving information that's retrospectively useless is not helpful; listing a product as "white" when it's clearly not white it deceptive and it take them to small claims for misrepresentation of goods if it didn't cost £70 and take weeks / months to do (I've done it and won many times now). This time they are protected only by the fact that I can't justify the time to get £125 back from them. It's not worth my while. Someone somewhere will fall into their trap and will have spent something with pursuing though, and when that day comes, they will go to court and lose. Be wary of this company and it supposed "excellent returns policy" it's a misrepresentation of the truth and they are actually extremely unhelpful, active difficult in fact and actually hinder attempts at returning anything.in my experience. I can't recommend them at all, other than saying they are cheap, but price and value are two different things, as are price and COST. Be wary.”

Thank you, Duncan, for your detailed feedback of your experience with Tile Warehouse. We sincerely apologise for any inconvenience and unpleasantness you experienced with our delivery and product. We are confident that the online imagery is reflective of the tile but do always strongly advise customers to order a sample tile before making a full order to avoid such situations, however I have emailed you directly to work towards viable solutions for you and will wait to hear back.

“Never received the samples. Just lots of requests from review emails!”

Thank you so much for taking the time to share your experience with us Karen. We appreciate your feedback and apologise that you never received the samples that you requested. We will certainly look into what may have caused the delay and work to ensure this does not happen again. We have a dedicated team available where, in instances such as this, we can act quicky with any issues that may arise. We have now sent a replacement order out for you and would expect them to be with you by tomorrow. Moving forward, if you need any further assistance at all please do not hesitate to contact us in the first instance on either 0800 1381668 or customerservice@tilewarhouse.co.uk

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Tile Warehouse is rated 4.5 based on 280 reviews