Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,617 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 1st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V poor customer service. Ordered next day delivery, but received no updates all day. Tried to call office multiple times for update, and kept being put on hold until the line would go dead. Repeatedly. Finally got through to someone on live chat who couldn’t help, except tell me that my next day delivery had gone wrong and it would now be delivered the day after. When I asked for a refund on the delivery cost and help with telling me what time the order would be delivered, I was told they couldn’t help at all and could offer no refund. Go to Topps Tiles for better rates and better service. I wish I had.”

Helpful Report

Hi Jessica, I’m really sorry to hear about the lack of updates and the trouble with your delivery. That isn’t the level of service we want for our customers. I can see that you ordered with us and we despatched for next day delivery using our usual carrier DX. Not many carriers can take parcels 2.5m long. Unfortunately it looks like they failed to move it across the country in time and missed a deadline for the local delivery driver. It was delivered early on the second day. We do apologise, however this was an unforseen issue outside of our control on this occasion. From all our other reviews hopefully you understand this is highly unusual. In terms of pricing, we will never be undersold on identical products so this could not be the case. Kind regards, Team Tile Warehouse

“Good all round service again from Tile Warehouse”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the service from Tile Warehouse. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Easy ordering, great choice and price. Good communication, delivery service guy was extremely helpful”

Helpful Report

“Delivery came the day after expected but even so it was a brilliant service and the product was as expected.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the service and that the product met your expectations. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“I bought Apollo Blue Marble Effect tiles om 14th November. There was a problem with the original delivery due to warehousing / courier issues, but Bex in Customer Services dealt with this swiftly and efficiently, and the project wasn't delayed at all. When they arrived, the tiles were absolutely beautiful - and I hadn't found anything else close to these in the multitude of shops I tried. They have some really nice designs, and customer services were great.”

Tile Warehouse 5 star review on 9th December 2025

Helpful Report

Hi Gary, Thank you for your fantastic 5-star review! We’re really glad the delivery issue was resolved swiftly and that you’re pleased with the Apollo Blue Marble Effect tiles. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Delivery driver was great efficient helpful and kept me informed. Thankyou. Tiles are beautiful as expected.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the delivery and the tiles. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Delivery - all boxes were wrecked and the pallet broken. Difficult to return in this star and one time chipped!”

Helpful Report

Hi there, I’m really sorry to hear about your experience. That’s not what we want for our customers. If you can share your order number, delivery date, and any photos or batch numbers, we’ll review your case promptly and arrange a resolution—whether that’s a replacement for damaged items or an alternative option. Please reply here or contact our customer service team directly with the details, and we’ll take it from there. Kind regards, Team Tile Warehouse

“All was fine with the purchase and delivery, but when I unpacked the tiles I found 18 of them were broken. That's 18 out of 112 tiles. I contacted customer service but because I had not unpacked and checked them within 48 hours they were not willing to replace them. So I'm left with a stack of tiles that might not be enough for the floor, or I take a chance and order some more, which may or may not arrive broken. REALLY NOT IMPRESSED. I thought 30% off was referring to the price and not the tiles! I RECOMMEND YOU THOROUGHLY CHECK THE ORDER WHEN DELIVERED AND DO NOT ACCEPT THEM FROM THE DRIVER IF THEY ARE BROKEN. Alternatively go to TOPPS TILES as they are the SAME COMPANY and you might get better customer service from the showrooms.”

Helpful Report

Hello Dave, Thank you so much for your review. I am really sorry to hear about the experience you've had. I can see your order was delivered on the 10th November - unfortunately we do request to be notified in 48 hours as per our deliveries page on our website. That said, we do tend to show leniency where possible. However unfortunately as the items had been left 4 weeks before we were contacted we are unable to match the product batch to a replacement and would no longer be able to verify how to products were stored or maintained once the delivery was made. Kindest Regards, Oliver

“I was extremely pleased with the tiles they look amazing.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you’re pleased with the tiles and that they look amazing. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Quick delivery of sample. Quick delivery of boxes of tiles. Good delivery notifications. Competitive price and helpful emails from.custpmer service.”

Helpful Report

Hi there, Thank you for your 5-star review! We’re really glad you’re happy with the quick delivery and the helpful emails from our team. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Ordered 3 samples only got 2, Tiles ordered were as stated, all good, Z bar damaged, refund given no problems. Good customer service, average delivery. Product excellent.”

Helpful Report

Hi there, Thanks for sharing your experience. I’m glad the tiles and service were mostly positive, but I’m sorry about the damaged Z bar. Kind regards, Team Tile Warehouse

“Brilliant company highly recommend.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you had a great experience with Tile Warehouse. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Customer service was amazing. I delt with Oliver who was brilliant when I was chasing my order. Communication from the start was also fantastic. Highly recommend”

Helpful Report

Hi Katie, Thank you for your fantastic 5-star review! We’re really glad Oliver and the team could help and that the communication from the start was fantastic. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Amazing quality with nice finishing.”

Helpful Report

“The tiles I ordered were delivered on time. Great services & look exactly like I ordered. I bought both wall & floor tiles for bathroom & love them. I intend on ordering kitchen wall & floor tiles too as renovating my house. Definitely will continue to use Tile warehouse.”

Helpful Report

“The whole process from ordering my tiles to receiving delivery was very trouble free. I found the staff very helpful and polite. The delivery man went the extra mile also. Price point spot on. Overall a pleasant shopping experience. Try them.”

Helpful Report

“Excellent service, extra tiles sent in case of breakage. Quick delivery and lovely tiles.”

Helpful Report

“From ordering samples to actual tiles process was easy. The samples are as described and tiles looking really nice. The site is easy to navigate and contacting customer service was easy and they were very helpful”

Helpful Report

“Great Tiles, great service. Would definitely buy from The Tile Warehouse again”

Helpful Report

“Great price and service received”

Helpful Report

Tile Warehouse is rated 4.5 based on 1,617 reviews