Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.55

4.6 Rating 1,223 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles arrived on time, none broken and very well wrapped on pallet. Would definitely use again, very impressed.”

Helpful Report

“Great service, delivery and helpful”

Helpful Report

Hi Stuart! Thank you for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our service and delivery. It's always our aim to be as helpful as possible, and your feedback truly means the world to us! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“I was very surprised at the fantastic service I received from this online store. After placing the order I made two separate queries regarding delivery. The phone was answered promptly on both occasions and people I spoke to were really helpful - explaining the process and said I should ring back if I needed more help. The communication re the delivery was fantastic. I received a two hour time slot for the delivery the next day. The quarry tiles were a good quality. I would definitely use this company again. Thank you so much”

Tile Warehouse 5 star review on 11th June 2025

Helpful Report

Hi Susan! Thank you for your amazing 5-star review! We're delighted to hear that you had such a positive experience with our service and that our team was able to assist you promptly with your queries. It's wonderful to know that you appreciated the communication regarding delivery and that you were satisfied with the quality of the quarry tiles. Your willingness to recommend us means a lot! We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“No problem with these tiles But as I don't think they will look right I ordered some more 3weeks ago and have never received them”

Helpful Report

Hi Patricia! Thank you for your review! We’re glad to hear you’re happy with the tiles you received. We apologize for any delay with your recent order. Please reach out to our customer service team, and they will be more than happy to assist you with this matter. We appreciate your understanding and look forward to ensuring you have the best experience with us! Warm wishes, Team Tile Warehouse

“Quick delivery' packaging was perfect, the goods - in very good condition.”

Helpful Report

Hi Nina! Thank you for your fantastic 5-star review! We're so glad to hear that your delivery was quick and that the packaging was perfect, ensuring everything arrived in great condition. Your feedback means a lot to us! We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Needed 6 tiles , found your company online , tiles were perfect , fast delivery would highly recommend”

Helpful Report

Hi Sheree! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found the tiles perfect and that the delivery was fast. Your recommendation is greatly appreciated! We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Excellent quality for price and very fast delivery times.highly recommended.”

Helpful Report

Hi there! Thank you very much for your fantastic 5-star review! We’re thrilled to hear that you found our tiles to be excellent quality for the price and that you experienced speedy delivery. Your recommendation means the world to us! If you need anything else, please feel free to reach out. Best wishes, Team Tile Warehouse

“Excellent service. Good quality tiles, price was reasonable and delivery was quick and exactly when promised. Would highly recommend and would be more than happy to use them again.”

Helpful Report

Hi Sheridan! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced excellent service and found our tiles to be of good quality at a reasonable price. It's great to know that the delivery met your expectations! Your recommendation truly means a lot to us. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Good quality tiles and great customer service.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our tiles to be of good quality and that our customer service made a positive impression. Your feedback is greatly appreciated and motivates us to keep providing the best for our customers! If you ever need assistance, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“The Tile Warehouse was first class helping me with how many tiles I needed and the tiles are just what I was looking for. The delivery man how ever was awful not very helpful at all, because the tiles came on a pallet it wouldn’t fit through the shed door so he just left it in front of the door!!! When I asked him to move it so I could close the door he said my job is to just deliver the tiles not to put them where you want them, I’m approaching 80 and I had to get somebody to take the tiles off the pallet so I could close the shed door. I wasn’t impressed with him at all, I’d suggest changing your delivery firm.”

Helpful Report

Hi there! Thank you for taking the time to leave us a 5-star review! We’re really glad to hear that you found our team helpful in determining how many tiles you needed and that the tiles are just what you were looking for. We sincerely apologize for the delivery experience you encountered. We truly appreciate your feedback regarding the delivery service, and we will certainly take it into consideration. Your satisfaction is our priority, and we want every aspect of your experience to be excellent. Please don’t hesitate to reach out if there’s anything more we can do for you! Warm regards, Team Tile Warehouse

“Top class customer service from oliver”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that you received top-class customer service from Oliver. We pride ourselves on our team, and it's wonderful to know that Oliver made a positive impact on your experience. If there's anything else we can assist you with, just let us know! Best wishes, Team Tile Warehouse

“We needed these tiles at short notice and they did it, not only were the tiles great and look great but Dean helped me with ordering them online, ordered late Thursday were with us Monday morning before 9am. Outstanding service, five stars, can't fault anything”

Helpful Report

Hi Karen! Thank you so much for your fantastic 5-star review! We're delighted to hear that we could meet your needs on short notice and that Dean was able to assist you with the ordering process. It’s wonderful to know the tiles arrived quickly and look great! Your kind words about our service truly mean a lot to us. If you need anything else in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Good service”

Helpful Report

Hi Nasreen! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a good experience with our service. Your feedback encourages us to keep delivering the best for our customers! If you need any assistance or have questions in the future, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Tiles were great and the service was great thanks”

Helpful Report

Hi Peter! Thank you so much for your fantastic 5-star review! We're delighted to hear that you were pleased with both our tiles and the service you received. Your support truly means a lot to us! If you need anything else in the future, just let us know. Warm regards, Team Tile Warehouse

“Great choice of tiles particularly the matrix gloss tiles which were great for a bathroom refit.Delivered in tact and on time and at a good price,and look wonderful.”

Helpful Report

Hi Kitt! Thank you so much for your amazing 5-star review! We’re delighted to hear that you loved our matrix gloss tiles for your bathroom refit. It’s great to know that your order arrived safely and on time, and that you found everything to be at a good price. Your satisfaction truly makes our day! If you ever need anything else, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Very pleased with my order the colours were exactly what I wanted and delivery was nice and quick.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that the colours were exactly what you wanted and that your delivery was quick. Your satisfaction is our top priority, and we truly appreciate your feedback! If you need anything else in the future, don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Replaced damaged tiles (in transit) immediately without quibbling. I sent photos to customer service and was offered replacement or refund. The replacements arrived within 2 working days.”

Helpful Report

Hi J! Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with our customer service and timely replacements. Your satisfaction is our top priority, and we truly appreciate your kind words. If you need anything else or have more questions, feel free to reach out anytime! Warm regards, Team Tile Warehouse

“The tiles are exactly as described and how they look in the photo. I’m very happy with them.”

Helpful Report

Hi Emma! Thank you so much for your amazing 5-star review! We’re delighted to hear that the tiles matched your expectations both in description and appearance. Your happiness means everything to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“An excellent service from purchase to delivery.!”

Helpful Report

Hi Sian! Thank you so much for your fantastic 5-star review! We’re so glad to hear that you had an excellent experience from purchase to delivery. Your feedback means a lot to us, and we truly appreciate your support! If you ever need anything, don’t hesitate to reach out. Kind regards, Team Tile Warehouse

“Good communication,fast and honestly solved issues (damaged tiles) by Alexandros Highly recommend!”

Helpful Report

Hi Adam! Thank you so much for your amazing 5-star review! We're delighted to hear that Alexandros was able to assist you effectively and resolve any issues with your tiles. Your recommendation is greatly appreciated! If you need any more help in the future, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,223 reviews