Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,070 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant salesman, best ever - thank you Dean for getting my order sorted so quickly!”

Helpful Report

Hi Eliza, Thank you for the fantastic 5-star review. We’re thrilled Dean sorted your order so quickly. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Returning customer great product great price great service 😁”

Helpful Report

Hi there, Thanks for being a returning customer. We’re thrilled you think the product, price, and service are great. If there’s anything else we can do for you, just let us know. Warm regards, Team Tile Warehouse

“Ordered a tile sample which arrived the next day in addition to email confirmation of the order. The sample saved me from ordering tiles that wouldn't have been suitable and therefore this was a big help. The Company obviously takes customer satisfaction seriously.”

Helpful Report

Hi Ian, Thank you for the lovely 5-star review. We’re delighted the sample helped you choose and that it arrived quickly. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Brilliant, sent samples quickly, as requested to help in making decisions about tile choices.”

Helpful Report

Hi there, Thanks for the great feedback. We’re glad the samples were sent quickly and are helping with your decision. If you need any further samples or assistance, just let us know. Warm regards, Team Tile Warehouse

“Perfect, really good. Thank you”

Helpful Report

Hi Keeva, Thank you for the wonderful 5-star review. We’re so glad you had a great experience. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Tile Delivery arrived damaged which I immediately advised Tile Warehouse about and sent picture. Total of 13 emails later and 4 days delay responding to emails has left me with no refund. They expect me to provide more photos after paying out extra to my tiler to change the design so it could be completed on the day arranged. Thanks to Oliver and Hannah for poor customer service squabbling over 4 tiles. Would never use again.”

Helpful Report

Hi Lee, Sorry to hear about the damaged delivery, all we ask for are images of the damages to pass onto our insurers so we can replace for you at no cost. This is all we need to process your request. It appears that most of the correspondance was around this and as soon as we recieve the images, the folks will be able to process for immediate replacements for you. Kind regards, Team Tile Warehouse

“The prices were too high and delivery fee to high fir a small order”

Helpful Report

Hi Monika, Sorry to hear you felt the prices and delivery fee were too high for a small order. Our delivery charges can depend on order size and location, and we do offer free or reduced delivery when orders meet certain thresholds. If you’d like, I can check if there’s a more cost-effective option for your current or future orders. Kind regards, Team Tile Warehouse

“Lovely thank you”

Helpful Report

Hi there, Thank you for the 5-star review. We’re delighted you’re happy with the experience. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“The tiles were shipped quickly and packed well. The quality of the tiles I purchased were excellent and they look good in my kitchen.”

Helpful Report

Hi Jonathan, Thank you for the 5-star review. We’re delighted the tiles shipped quickly, were well packed, and that you’re happy with the quality and look in your kitchen. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Tile sample arrived quickly. Much appreciated to help with our choices.”

Helpful Report

Hi Hilary, Thanks for the update. We’re glad the tile sample arrived quickly and that it’s helping with your choices. If you need any further assistance or have questions, just let us know. Warm regards, Team Tile Warehouse

“Friendly service, samples came within a reasonable time, helpful service”

Helpful Report

Hi Becky, Thanks for the great review. We’re glad you found our service friendly, the samples timely, and our team helpful. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The tiles are lovely and it was a great fast service.”

Helpful Report

Hi PR, Thank you for the 5-star review. We’re thrilled you’re happy with the tiles and our fast service. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Tiles were as described. Arrived quickly and all in one piece. I was concerned ordering online but needed have. The tiles were well packed and not one was broken. I’d buy again from Tile Warehouse.”

Helpful Report

Hi there, Thank you for the 5-star review. We’re glad the tiles arrived quickly, were well packed, and met your expectations. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Great product would reccommend”

Helpful Report

Hi Marianne, Thank you for the 5-star review. We’re thrilled you’re happy with the product and would recommend us. If there’s anything else we can assist with, please don’t hesitate to reach out. Kind regards, Team Tile Warehouse

“great quality of tiles and at excellent prices.”

Helpful Report

Hi Bobby, Thank you for the 5-star review. We’re thrilled you’re happy with the great quality of tiles at excellent prices. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“No issue with the company itself, some issue with quality of product. The tiles were on offer, however not described as seconds or anything. There are at least 10% of the tiles that we are unable to use due to imperfections on the tile, or chips on the corners. Very frustrating when we have ordered the right amount plus a contingency and may have to purchase more to finish the job and pay for another delivery.”

Helpful Report

“Fast delivery. Good selection. Will use again”

Helpful Report

Hi Jen, Thank you for the 5-star review. We’re thrilled you’re happy with the fast delivery and good selection. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Great service and excellent product!”

Helpful Report

Hi there, Thank you for the 5-star review. We’re thrilled you had great service and an excellent product. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Excellent company to deal with good customer service, I will definitely use them again”

Helpful Report

Hi Patrick, Thank you for the 5-star review. We’re thrilled you found us excellent and that you’d use us again. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Very pleasant company to do business with, goods delivered quickly and very well packaged to stop any breakages . Tiles were exactly what I wanted. Good follow up from the company after my tiles were delivered. Keep up the good work 👍👍”

Helpful Report

Hi Allister, Thank you for the 5-star review. We’re thrilled you’re pleased with the quick delivery, secure packaging, and tiles. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 2,070 reviews