Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,070 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a good job this company has ceased trading as they were a complete nightmare to deal with. They sent the wrong coloured tiles and then insisted they the ones we had ordered. To compound this they said we had to pay to return them. They are owned by Topps Tiles and got a complete different experience from them when I rang their Head Office. They took complete control of the situation and a full refund was received within a week.”

Helpful Report

“Appalling customer service. I placed an order, paid in full, then I recieved a phone call asking why I wanted the items I'd bought. I said that I didn't realise I had to justify my order so cancel it if you wish. The truth is that their system had gone wrong and they'd allowed me to have too many free samples and they were hoping I'd say it was a mistake to save them money. Absolutely disgusting behaviour. Obviously I would never buy tiles from here.”

Helpful Report

“Are you joking?! You want a review when you've just sold out to Topps Tiles and cancelled my order leaving me with no tiles coming to build out my home project. No chance to complete the order. Your not answering any calls. Terrible. If I could give 0 stars I would”

Helpful Report

“Terrible delivery service - we waited in all day on our selected delivery date and nothing turned up. Took us ages to be able to make contact via email in order to re-schedule the delivery and even then the communication was poor and the delivery was late. Very poor service and wouldn't order from again purely from this experience.”

Helpful Report

“I ordered the marmi white marble effect tiles on 9/4/26 which were due to be delivered on 21/4/26. I received a delivery on this day as expected but they were NOT the correct ones! I have been in touch with customer service several times and they are not responding to my emails, and there's no escalation point anymore due to their acquisition by Topps Tiles. Terrible service, its been 2 weeks and I can't get my bathroom finished until its rectified so i don't currently have a toilet in my house as a result.”

Helpful Report

“I returned the items on 15th April as I no longer needed them and I have yet to receive any refund or communication, despite sending emails. Order no 115258.”

Helpful Report

“Still awaiting feedback on availability of product.”

Helpful Report

“I did noti receive my tiles even though it said they were delivered yesterday, feel like I've been scammed. Can not get hold of anyone from this company”

Helpful Report

“Product had been as ordered and did the job well, however Tile Warehouses assistance and promises of delivery were very poor. You pay £30 for delivery, selecting a specific date. For that delivery cost I'd expect it to arrive on that day! Tile Warehouse use 3rd party pallet networks of which I received my consignment 2 days late, this incurring a charge with a fitter & wasting my time. Seeking compensation for just the cost of delivery Tile Warehouse refused.”

Helpful Report

“Absolutely appalling. We ordered stock from here, only to be told that the correct amount of stock we needed wasn’t available now, and still no one has been in touch despite constant emails to resolve the matter. It appears the company has stopped trading. It has been an absolute, complete mess.”

Helpful Report

“It started out well with the £1 sample, which arrived quickly. In the days before we wanted to place the order, however, Tile Warehouse had been taken over by Topps Tiles. Their website no longer worked, emails not answered, calls redirected to Topps Tiles. But Topps Tiles did not sell the same tiles (needed to match existing in this project), and could not help. In summary a botched transition period, not reflecting well on Topps Tiles.”

Helpful Report

“I bought 45x45 porcelain tiles for my project, but the quality is unacceptable. Two independent professional tilers have inspected the batch and refused to install them due to excessive size variation (out of caliber) and bowing (camber). There is also a clear mismatch in shading between the tiles. Despite photographic evidence, customer service is hiding behind 'British Standards' to avoid taking responsibility. A 1mm–2mm difference on a 450mm porcelain tile makes a straight 3mm grout joint impossible. Opening the boxes was the only way to find these latent defects, yet the company is stalling. My project is at a standstill. Beware before buying.”

Helpful Report

“Ordered the tiles half were Broken had already waited 2 weeks for delivery, ended up just binning them as I didn’t have a pallet to return them . Asked for a refund and they would only refund the damaged ones and not even the delivery fee slough half were delivered damaged.”

Helpful Report

“We have a big project ongoing and to return items they wanted to charge us excessively I feel. I would be dubious of using them on major projects for this reason.”

Helpful Report

“Order didn’t arrive!”

Helpful Report

“The tile itself is beautiful! However, I bought 100 pieces and 15 of them came broken. I understand that during delivery things move but lose 15% of the material I bought is a bit too much”

Helpful Report

“Ordered tiles to my rental property- handyman arrives to find all the tiles broken a week later- contact customer service to find out they are unwilling to do anything to compensate for this as their insurance only covers if damage is reported in 24 hours- something that was impossible for me to do (and also something I didn't know about anyway). Not impressed”

Helpful Report

“Horrendous customer service. Gaslighting person in the office trying to tell me I accepted the order becuase the driver took a photo of me in the middle of a conversation where I was asking him NOT to leave in the middle of the road.”

Helpful Report

“Charge £95 for Delivery. Previous order tiles missing & damaged.”

Helpful Report

“Awful service! Contacted customer services in multiple ways, several times about my broken full size tiles order - due to very poor packaging. Not one person responded or refunded my order. If you can't even acknowledge an email I do not trust you with a full tile order. Steer clear!”

Helpful Report

Hi Sylvester, I’m really sorry to hear about the issues with your broken full-size tiles and the lack of response. That isn’t the service we aim to provide. Having checked all our inboxes, live chat archives and phone logs, we cannot find any contact from you. Can i confirm you have not just responded to a no reply correpondance from us please? If you’re still dealing with this, please share your order number and the best contact method, and I’ll personally look into the status of your refund or replacement and ensure you’re kept informed. Please contact us at customerservice@tilewarehouse.co.uk and we will sort this immediately for you in any way you wish. Kind regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 2,070 reviews