Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 996 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor. Tiles may be great, but yet to receive them”

Helpful Report

“I lost my order items and money, the company doesn't care if the customer didn't get back to them with 14 days , which I think it is wrong, first the item was not checkout rightly from the warehouse, hence i lost money , and i have to order the same again as i didn't get them in the first delivery which is not my fault.”

Helpful Report

Hello Jing, I am really sorry to hear about your experience. We do require all orders to be checked within a reasonable timeframe. Unfortunately, as we were not notified of any issues until well over 30 days after the items had been delivered, it limits what assistance we can provide. We always advise customers to check within 14 days to ensure they're happy with the product. Best wishes, Oliver

“Disgusting”

Helpful Report

Hi Heidi, I hope you're well. I am sorry to see that two of your tiles appears to have been damaged in transit. We certainly wouldn't expect you to receive them this way, please feel free to reach out to us at customerservice@tilewarehouse.co.uk and one of our team will get them replaced for you as soon as possible. Best wishes, Oliver

“Excellent service thank you so much . Will be back many thanks John.”

Helpful Report

Hi John, Please could i ask that you amend the score to meet your review? That being said. Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We can’t wait to welcome you back for your next project! Warm regards, Team Tile Warehouse

“5 of my tiles arrived broken. I contacted customer service and they offered to refund me for those 5 tiles. That would be useless, because I ordered a certain number of tiles because that's how many I need!! So I replied to say this. Then my emails kept bouncing back as 'undeliverable' I tried several times. A few days later, I get an email to say 'we notice you have an open customer service case. Should we just close the case? It must be resolved by now' So I replied to say NO, give me my full refund, or 5 new tiles! And they replied to say, OK we can send you 5 tiles but it will be Tuesday delivery, is that OK? I replied to say yes, please send them. It bounced back as undeliverable. I've tried about 10 times over several days to get the email through to them to say yes, send me the tiles! It's Tuesday. Have I received the tiles? No I have not. I'm expecting another 'Hey, should we close your open case?' Email soon...”

Helpful Report

“Poor customer service, at least despatchpart of the buisness.”

Helpful Report

Hello Wioleta, I am sorry to hear that you had some damages. Unfortunately its not something I can see that has been raised with us. You may have received an automated email (based on the couriers tracking scans) that advises that your items were refused, and to get in contact with our team for a replacement. That being said, I will reach out and get this resolved for you. Best wishes, Oliver

“I'm really sorry but neither the photo shown on the website or the photo supplied with this review request are a true indication of what the tiles actually look like. After numerous tries with numerous people the only way that we can get a photo to resemble what's shown is when the kitchen is completely dark, and a flash is turned on with whatever device is used. In my opinion this is not a true indication of what should have been supplied. The unfortunate thing is that I'm house bound so it was impossible to actually go to somewhere to see tiles in person so I'm completely reliant on the photos on the Internet.”

Helpful Report

Hello Allan, I am sorry the tiles were not as you expected. We do always recommend ordering a sample prior to delivery (and we do aim to have all samples delivered within 2 working days) Unfortunately natural lighting does play a key factor in the look of any tile project. It seems once you take a photo with flash, the product looks like you'd expect. This makes me feel that it may just be the lighting present in your room. I am however sorry that you're unhappy with your project. Kindest Regards, Oliver

“I’ve not got the next day delivery I paid for or any update from the company to tell me this was the case. Very poor.”

Helpful Report

Hello, I’m really sorry to hear about the issues with your delivery. It’s important to us that our customers receive their orders on time and are kept updated throughout the process. I understand how frustrating it must be not to have received any information from us. Please reach out to our customer service team so we can get to the bottom of this and assist you further. Warm regards, Team Tile Warehouse

“The tiles were good, but the delivery was a disaster, did not turn up on the day, no communication, promised the next morning, did not turn up again, no communication, had to stay in for days waiting on a promised delivery slot. Not even an apology for such poor service.”

Helpful Report

Hi John, I sincerely apologize for the trouble you faced with your delivery. We strive to provide great service, and it's clear we fell short this time. Your concerns about communication during the delivery process are valid, and we understand how frustrating it is to have to wait without updates. We are reviewing our procedures for deliveries to Scotland to ensure that this doesn’t happen again in the future. Thank you for your feedback, and we genuinely appreciate your patience as we work to improve. Best, Oliver

“Was told it was my mistake not to order a sample first !”

Helpful Report

Hi John, I appreciate you taking the time to share your feedback. I understand that it can be frustrating to feel that the responsibility falls on you for not ordering a sample first. We always recommend samples to ensure complete satisfaction with your choice, but I regret if that was not clearly communicated. Your experience is important to us, and we want to improve where we can. Thank you for your comments, and we hope to serve you better in the future. Best, The Tile Warehouse Team

“Bought 8 large tiles 30 Match but decided they did not suit the job so requested their return. Return accepted but insisted we use a courier and the cheapest price was £50. The tiles were £118 including delivery? My husband has a works Ford Ranger, insured for delivery forklift parts, hi-viz etc so wanted to return them himself in original packaging on the pallet they were delivered on to be taken off by a forklift or by hand but they refused saying as they operate out of a warehouse with no showroom, they were not insured for pedestrians on site. So potential buyers, if you want to return your tiles it will cost you as you can only use a courier!”

Helpful Report

Hi Diane Unfortunately we operate from a shared warehouse facility with very strict policies on access for health and safety reasons, we do not have a customer counter and no shops to make any other type of return, we are a true online only operation to keep our overheads low and pass on the savings to our customers. Like many online companies we clearly state in our terms and conditions that we are very happy to refund any returns, fully, but we can only accept returns through a safe process for our customers and staff as set by the owners of the warehouses. We do believe this to be one of the best returns policy's in our online industry. I am sorry that you are upset by this but it was clearly stated in our checkout before you completed your purchase.

“Tiles ordered because they were in stock, it turned out they weren't in stock and I'm still awaiting delivery 30 days later.”

Helpful Report

Good morning Maurice, I’m truly sorry to hear about the issues you've faced with your order. We aim to ensure that our stock levels are accurate, and it’s regrettable that we fell short in this instance. I understand how frustrating this delay can be, especially when you were expecting a timely delivery. Please rest assured that we are actively working to resolve this situation, and feedback like yours is invaluable in helping us improve. Thank you for your patience, and I hope we can turn this experience around for you. Best wishes, Oliver

“Took 4 deliveries to get the quantities I needed due to the amount of broken tiles that turned up on each delivery. Tiler said very poorly made. Obviously the company know this so I think these could be seconds 🤔 They do look nice up but far too much of a problem getting them which has delayed the job quite a bit. Luckily I had a tiler who understood and didn't charge me extra for the extra visits he had to make I can't recommend this company and wont return (Pic are from the 3rd deliverythat was supposedto replace the tiles from the 1st 2)”

Helpful Report

Hi Steven, I'm truly sorry to hear about the ongoing issues you've experienced with your deliveries. It's disappointing to know that we did not meet your expectations, and I understand how frustrating it can be to deal with delays and broken tiles. Whilst we do everything we to ensure items aren't damaged, sometimes due to the nature of the product that we are selling, damages can happen. We will always put this right, but we do advise upon placing your order not to have anyone booked until you have recieved and checked your order. That said, I'm glad to hear your tiler was understanding in the situation. Thank you for sharing your thoughts, and I hope we can earn your trust in the future. Best regards, Oliver

“No good sending questionnaires before tiles have been delivered”

Helpful Report

Hi there, Thank you for your feedback. I apologise for the inconvenience caused by our questionnaire being sent before your tiles were delivered. We aim to ensure a positive experience from start to finish, and it seems we missed the mark in this instance. Your input is valuable, and we will certainly take it into consideration as we refine our communication processes. Thank you for bringing this to our attention, and we appreciate your patience. Best, The Tile Warehouse Team

“Order did not arrive at which time they sent the item out again so was over two weeks before delivery and then it was damaged. Have not got time to mess about trying for a refund.”

Helpful Report

Hi Mark, I’m truly sorry to hear about the issues you encountered with your order. It’s disappointing to know that what should have been a straightforward process turned into such a hassle. We understand the frustration of waiting for a delivery, only to have it arrive in less-than-perfect condition. Your experience is certainly not the standard we aim for, and I appreciate you bringing this to our attention. We take all feedback seriously, and I assure you we will address these concerns to improve our service in the future. Thank you for your comments, and I hope we can regain your trust moving forward. Best, The Tile Warehouse Team

“The tiles, on their pallet, were left a long way from our front door even though I explained that I needed a hip replacement and my husband has advanced cancer. If I had known the tiles were going to left so far from my front door, I’d have bought somewhere else. Even if I bought them locally and brought them home the car, they’d have been closer to my front door.”

Helpful Report

Good morning, I am very sorry to hear of the difficulties you had in accepting your delivery. We do try to make it as clear as possible that the couriers provider only offers a kerbside delivery service. Occasionally the drivers will, where possible assist by bringing the tiles closer to the property if they can but in your instance, it appears the the drive way is gravel and with that in mind, would not be safe to manouver a pallet over. Thank you for your feedback and I do hope you enjoy your tiles once installed. best wishes, Oliver

“First delivery didnt turn up and the second delivery took another week nearly”

Helpful Report

Hi Mark, I am sorry to hear of the initial delay of your order, it is certainly not what we would expect and we will pick this up with the courier directly. I can see that you notified us of the issue on a Friday and we arranged replacements to be picked and shipped the next working day for delivery on Tuesday. Whilst we have done everything we can to get these to you on time, I do apprecaite that it wasnt the experience we'd have expected or wanted you to have, so for that I am sorry. Best wishes, Oliver

“Ordered these tiles 10 days prior to the delivery i had chosen on the website i was then non e the wiser of anything else On the day of the supposed delivery date i rang them and it hadnt even been dispatched and was pushed back to Thursday. The day after i then received a email saying it was to be a Saturday morning delivery After losing out on 4 days work and with no compensation for this it put the job back 4 days this also affecting jobs i had booked in after this Awful experience with tile warehouse”

Helpful Report

Hi Cian, Thank you for sharing your experience with us. We sincerely apologise for the delays and the lack of communication regarding your delivery. We understand how this has impacted your projects and can imagine how frustrating that must be. Unfortunately, we took your order in good faith that the factory would deliver goods into us on a promised date. They didn't. Our responsibility however was to keep you informed which was not up to the standards we usually adhere too and for that I apologise. We are looking into our process to improve this. Best regards, Oliver Tile Warehouse Team

“The quarry tiles were good quality but too thick, so I couldn't use them. Nor could I return them. There was an assumption that the general public is au fait with dispatching goods using a courier. I'm not.”

Helpful Report

Hi, I’m sorry to hear that the thickness of the quarry tiles didn't meet your expectations and that returning them was a challenge. We do provide clear information about our products on the product pages, but I understand how returns can sometimes be overwhelming. We do offer suggestions for carriers and many of them can parcel and label the goods on collection for a fee to alleviate some of the uncertainty. Your feedback is important, and it will be taken into consideration as we continue to refine our processes. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your input and hope to serve you better next time. Best regards, Roger Tile Warehouse Team

“Terrible delivery and customer service.”

Helpful Report

Hi Julie, I’m sorry to hear about your disappointing experience with our delivery and customer service. We strive to provide a smooth and efficient process, and it’s frustrating to learn we missed the mark in your case. Your feedback is important, and we will look into this to see if there was anything we need to do to improve our service moving forward. If there’s anything specific you’d like to discuss or if you need assistance, please don’t hesitate to reach out. We appreciate your input and hope to provide a better experience in the future. Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 996 reviews