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Tile Warehouse Reviews

4.5 Rating 277 Reviews

89 %

of reviewers recommend Tile Warehouse

Company Reviews

Product Reviews

About Tile Warehouse:

Tile Warehouse is all about making tiling buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 15th April 2024

Tile Warehouse 5 star review on 25th March 2024

Tile Warehouse 5 star review on 23rd March 2024

Tile Warehouse 5 star review on 17th February 2024

Tile Warehouse 5 star review on 22nd January 2024

Tile Warehouse 5 star review on 16th December 2023

Tile Warehouse 5 star review on 12th September 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over half of the tiles I ordered were smashed! Put me very behind as tiler was coming the next day and couldn’t complete the job, still waiting almost a week later for replacements!”

Thank you so much for taking the time to let us know about your experience, Aimee. We’re so sorry about the smashed tiles and the delay faced with your order. We understand your frustration and I can see a service specialist has been in touch and confirmed the delivery date for your replacements on Monday. It is advisable not to book any trades people until you receive and check your goods. I do apologise again for the initial breakages and can see your replacements are due to be with you today. If there is anything else I can do please feel free to contact us directly.

“Never received the samples. Just lots of requests from review emails!”

Thank you so much for taking the time to share your experience with us Karen. We appreciate your feedback and apologise that you never received the samples that you requested. We will certainly look into what may have caused the delay and work to ensure this does not happen again. We have a dedicated team available where, in instances such as this, we can act quicky with any issues that may arise. We have now sent a replacement order out for you and would expect them to be with you by tomorrow. Moving forward, if you need any further assistance at all please do not hesitate to contact us in the first instance on either 0800 1381668 or customerservice@tilewarhouse.co.uk

“I have purchased tiles from this company and immediately I contacted to cancel it and they did cancel the order but after a day they said they have dispatched the order , the good thing is I have paid through pay pal and got help from them for refund. Otherwise I had to pay for return it . So be careful.”

Hi Venud I am so sorry to hear the timings were tight and your order had already been despatched, as you had notified us and the agent confirmed they had cancelled for you, you could have refused the delivery and it would have been sent back or if left, we would have arranged collection for you at our expense. I apologise for the confusion on this order.

“I still have not received my order, despite me phoning nearly a week ago and being told it was being delivered that day. No tracking number nothing, and still no delivery”

Thanks for getting in touch. I am sorry to hear you have not yet received your order. I will make contact directly to resolve the issue.

“Did not arrive on specified delivery date. Ended up costing me twice as much as took time off work and had to delay tradesman.”

Thank you so much for taking the time to let us know about your experience with Tile Warehouse. We are sorry to hear that your delivery arrived after the specified date. Having investigated this, it was unfortunate that the driver experienced heavy volumes of traffic on the specified date and despite us keeping you updated on his progress, the driver just ran out of legal driving hours to complete the delivery, this was completed the next day. We apologise that the delivery was not everything we both hoped for, and we will convey the feelings to our carrier partner for their thoughts.

“The samples were never received!!!!”

“I have not received the item yet.”

Hi Julie, Thank you for getting in touch with us with your feedback. Having looked into the matter further it seems that your delivery address was incomplete, with no street or road name visible. I have spoken with Parcel Force just now and have been advised you should receive your delivery within the next hour. Please do get back in touch should you require any further assistance on 0800 1381668 or customerservice@tilewarehouse.co.uk Thanks

“Colour of tile arrived did not match sample or colour shown on the website - very disappointed”

Hi Elliott, Thank you for taking the time to leave a review about your recent experience with Tile Warehouse. We are sorry to hear that you are unhappy with the delivery of your recent order. We can see that one of our team members, is currently looking into this matter with you. I hope we are able to resolve this issue.

“A review of what? Im still waiting on delivery and had nothing from the courier when ive paid for certain day delivery”

Thank you for taking the time to review your experience with Tile Warehouse. I am sorry to hear that you are currently having issues your recent order. I have looked through our system and can see that you are currently in contact with our customer service team, regarding this matter. Please be assured this will be looked into for you.

“Sent the wrong tile”

We're very sorry to hear that you've received the wrong tile. We've arranged for another tile to be sent out today with our compliments. Apologies for any inconvenience. Regards, Tile Warehouse

“Ordered 17 tiles and most of them arrived broken or chipped so could not use them. I will not order again”

Thank you for leaving a review about your recent order experience with Tile Warehouse. I am so sorry to hear that your order arrived broken and chipped. I have looked through our system, and can see that one of the team, have been in contact with yourself about this issue. If you still require assistance we can be called on 0800 138 1668 or emailed at customerservice@tilewarehouse.co.uk

“Placed an order in plenty of time for the offer of next day delivery (£40, or £30 if I could wait until next week) as I needed the tiles for a job over the weekend. Received my order confirmation that all was good and yes, delivery would be today. Cushty. Had a bloke wait at the delivery address from 8 this morning to take receipt as the delivery slot given was the usual crappy 0800 to 1800... Then at 1230 I get an e-mail (not a in person call) to tell me my order now wouldn't be with me Saturday (?????) and instead had been prioritised FOR MONDAY. E-mailed back to say that was not what was agreed when I purchased the tiles and to cancel my order. Waste of bloody time and now I have to go and secure the tiles I need from B&Q, which to be fair looking back I should have done in the first place and given this mangy lot a massive shoulder swerve. AVOID.”

Thank you for taking the time to write a review, about your experience with Tile Warehouse. We are truly sorry for the issues you have experienced with your recent order. We are able to see from our system, that one of our managers has contacted you regarding this matter. Once again we are truly sorry for the experience you have had when shopping with us.

“Did not receive”

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that you have not received your recent order from ourselves. Please be assured that we will look into this matter for you. In the meantime, if you would like to contact us directly this can be done either via email at customerservice@tilewarehouse.co.uk or via the phone on 0800 138 1668

“I have never received my order.”

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. So we can look to resolve your issue, could you please contact us via email at customerservice@tilewarehouse.co.uk . Or if you prefer we can be contacted by phone on 0800 138 1668.

“Ordered a tile sample months ago, it never arrived, money was taken”

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent sample purchase with ourselves. So we can look to provide a resolution to this matter could you please, either email into us at customerservice@tilewarehouse.co.uk. Or is you prefer we can be called on 0800 138 1668.

“Never received tiles”

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that your order did not arrive, So we can look into this issue for you, could you please contact us via email at customerservice@tilewarehouse.co.uk On receipt of your email we will of course look to help you out.

“Delivered product damaged on two occasions and offered no compensation and rely second time when replacement order arrived Thanks Dan”

Hello, I am sorry to hear this. Please email customerservice@tilewarehouse.co.uk so we can assist further. I apologise for any inconvenience caused. Kind Regards, Emma

“The tiles on the website were not a good representation of the tiles ordered. Delivery was unhelpful. Customer service,though polite, was very unsatisfactory. Will not recommend or use again.”

“Very disappointing to have placed an order which apparently has been sent and Parcelforce couldn't deliver but no note through my front door and no way of tracking and despite trying to contact Customer Service at the Tile Warehouse I have had no response. Very poor and won't be bothering to buy from them. A waste of time and money”

Good Morning, I am sorry to hear of the issues you have encountered. We unfortunately cannot find any correspondence from yourself where you have tried to contact us. Please could we ask you to email us at customerservice@tilewarehouse.co.uk so we can investigate this further and rearrange delivery for you. I apologise for any inconvenience caused by this. Kind Regards, Emma

“It was easy to purchase but the tile saw I bought has arrived and is faulty. Trying to get it exchanged is proving impossible. I continue to jump through hoops in providing information and photographs but still nothing is happening. Follow up customer service is more than poor.”

Thank you for taking the time to leave us a review. We are working on your issue as we speak and aim to offer a resolution very soon.

Tile Warehouse is rated 4.5 based on 277 reviews