Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the wrong tiles delivered, had x2 lots of trim only wanted one, informed them of the excess order but after a week was told to go through a process to return the extra..cant be bothered to sort out your mistake so will just bin them.”

Helpful Report

“Extremely disappointed that I was overcharged. Tiles were on offer with further 10% discount, this was not applied. Tried several e-mailed to try and resolve but all ignored.”

Helpful Report

“The tiles themselves are beautiful and I would highly recommend. The delivery and customer service on the hand has completely deterred me from supporting this company. I ordered ten tiles and all of which were damaged on delivery. I sent them a message on the day with photo evidence of the damages and it’s a week later and still no reply! I even sent follow up emails and nothing! I just want a refund at this point not even the tiles! The delivery cost more than the tiles themselves and they were shipped lose in a box with one air bag.”

Helpful Report

“The tiles themselves were fine, but the customer service was very poor. I paid around £32 for delivery, yet the tiles were not delivered on time. After waiting five days, I called to cancel the order, and the colleague confirmed it had been cancelled. However, the next day I received an alert saying my delivery was on its way. The whole experience was frustrating and disappointing. I did end up keeping the tiles in the end, but I hope the company will at least have the decency to refund the delivery fee, given that the order arrived almost a week late.”

Helpful Report

“I was sent the wrong tiles .. I have emailed company but they haven’t replied. Will never use this company again”

Helpful Report

Hi Jason, I’m really sorry to hear that you were sent the wrong tiles in the first place and we will do everything in our powere to turn this around for you, I do think that notifying us on a Friday afternoon and then leaving us a bad review on a Monday is a little unfair. We did arrange a collection of the wrong tiles and replacements with the correct ones to happen on the Tuesday which was our first opportunity. I assure you we will always do our best to make your shopping with us as painless as possible. Best wishes, Team Tile Warehouse

“I ordered 50 sqm of Apollo Grey polished marble tiles. When they arrived the grey veining was a very unattractive brown!!! These tiles are most certainly not what this website advertises but this company still maintains the tiles I received were grey ? Proceed with caution as their t’s & c’s are ridiculous! Our tiler with + 30 years experience is still laughing at the notion of dry laying the tiles prior to laying them with the appropriate adhesive!!! Because who doesn’t want to do the same job twice? An utterly awful experience!”

Helpful Report

Hi Sarah, I’m sorry that you were disappointed with our product, it does look like you had a sample of the tiles in advance so this should have given you an indication of what you would be receiving. We believe the tiles match the description and over a hundred customers have had the same tiles without issue. The terms and conditions you refer to, just ask that you satisfy yourself that what you have recieved, matches your expectations before starting any works so that we can sort any changes. Dry laying is where you lay out a few tiles, without adhesive to ensure this, we do not expect anyone to actually lay lots of tiles twice. We have offered to uplift the remaining tiles, at our expense, to help here but this has been refused. I am sorry that on this occasion we have been unable to help more. Warm regards, Team Tile Warehouse

“We placed an order online for tiles, adhesive and grout (£434) 5th September with expected delivery of 11th September. We made payment and got order confirmation. Then nothing, kept checking website and it repeatedly said awaiting dispatch. 11th September came and went so we phoned them. Apparently the tiles we ordered had been discontinued and the ones that would have fulfilled our order were broken. So we can understand that issues arise and after I phoned we managed to sort out a different tile but if I had not phoned how long would it have taken for someone to contact me? They should have contacted me as soon as they knew the issue and this would have then been a 5* review, such a shame. Tile warehouse sort out your process for dispatch and speaking to customers, such a shame I had to leave a bad review.”

Helpful Report

Hi Tracy, I’m truly sorry to hear about the issues you experienced with your order and the lack of communication from our side. It’s very understandable to feel frustrated, especially when things don’t go as planned. We appreciate you taking the time to share your experience as it helps us identify areas where we need to improve. Your feedback regarding our communication process is invaluable, and we will certainly work on making our customer updates more proactive in the future. If you need any further assistance or have more questions, please don’t hesitate to reach out to us. Warm regards, Team Tile Warehouse

“The Tiles and initial service was very good. One guy called Oliver was particularly good, but unfortunately when I needed to discuss tiles I did not need and buying more instead… everyone I spoke to was saying we will get Oliver to call you back.. Not one of them wanted to deal with anything but a sale.. in the end no call back at all. Just ordered the extra tiles I wanted and never heard any more.”

Helpful Report

Hi Neil, Thank you for sharing your feedback. I’m glad to hear you had a positive experience with the tiles and with Oliver. However, I sincerely apologise for the lack of follow-up from our team regarding your inquiry. It’s disappointing to hear that your efforts to get support didn't result in the help you needed. Your feedback is important to us, and we will certainly work on improving our communication to ensure a better experience for our customers in the future. If you have any other concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Out off 9 tiles there was only 4 that wasn't broken very disappointed and no reply after I emailed”

Helpful Report

Hi Darren, I’m truly sorry to hear that your experience with our tiles was disappointing and that you received damaged products. This is not the standard we strive for, and your feedback is invaluable in helping us make improvements. We want to ensure you get the assistance you need, there is no notes in our inbox so i wonder if you have notified us via a no reply mail we have sent you? Please reach out to our customer service team at customerservice@tilewarehouse.co.uk; they’ll be more than happy to help resolve this for you. Thank you for bringing this to our attention. Best wishes, Team Tile Warehouse

“I found trying to find a simple square white bathroom tile on your completely over complicated website so difficult I gave up and went elsewhere”

Helpful Report

Hi there, I’m really sorry to hear that you found navigating our website to be a frustrating experience. We aim to make it as user-friendly as possible, so your feedback is crucial in helping us improve. If you ever decide to give us another try, I’d love to assist you personally in finding the tiles you need. Your satisfaction is important to us, and we're here to help! Warm regards, Team Tile Warehouse

“Absolutely awful from start to finish. Called and emailed 4 weeks ago and despite chasing up have not had one single reply. Avoid. 0 stars for customer service”

Helpful Report

Hi there, I’m truly sorry to hear about your experience with our customer service. It’s unacceptable that you have not received a reply despite your efforts to reach out. We strive to provide timely support, and it's clear we fell short this time. Your feedback is crucial for us to make the necessary improvements. Please know that we are looking into this matter and will work to ensure better communication in the future. If there's anything specific you need assistance with, please do get in touch directly. Best wishes, Team Tile Warehouse

“Poor service. Had some issues with delivery. Called and they said it would cost me more to send the tiles back than they were worth. Was given the email address and I’ve emailed twice in the last 3 weeks, and no one has responded to (despite the fact that their autoreply says they will reply with 48 hours). Don’t waste your money.”

Helpful Report

Hi there, I’m truly sorry to hear about your disappointing experience with our delivery service and the lack of response from our team. It’s understandable that this would be frustrating, and we appreciate you bringing this to our attention. Your feedback is invaluable, I have passed this to the customer services Manager as an escalation and we will resolve this for you today Thank you for your patience as we work to resolve this matter. Warm regards, Team Tile Warehouse

“Terrible company, delivered damaged tiles and expected me to pay return postage”

Helpful Report

Hi there, I’m really sorry to hear about the issues you faced with damaged tiles and the return process. This certainly isn't the experience we want for our customers, and your feedback is incredibly important to us. I encourage you to reach out to our customer service team at customerservice@tilewarehouse.co.uk. They’re dedicated to resolving these situations and will be happy to assist you further. Damaged tiles should not be your responsibility to return, we only ask you to return goods at your cost when there is nothing wrong with them and you have just changed your mind, or over ordered. Best wishes, Team Tile Warehouse

“Tiles different sizes and the return policy not easy and to expensive to return”

Helpful Report

Hi there, I'm truly sorry to hear that you faced issues with tile sizes and our return policy. It's certainly not our intention to make the return process difficult or costly for our customers. Your feedback is valuable, and we understand that returning items can be frustrating. Please feel free to reach out to our customer service team at customerservice@tilewarehouse.co.uk. They are here to help and can provide you with guidance on the return process. Thank you for sharing your thoughts with us. Warm regards, Team Tile Warehouse

“Tile warehouse delivered the wrong tiles. The tiles were received by my builder whilst I was away and they got installed. I only realised once back. They don’t keep records of what they’ve sent out, but rely on the customer keeping the boxes to prove that they sent the wrong product”

Helpful Report

Hi there, I’m really sorry to hear about the mix-up with your tiles and the inconvenience it has caused. It’s frustrating when things don’t go as planned, and your feedback is very important to us. We understand how crucial it is for our customers to receive the correct products which is why we ask before you place an order, that you check your tiles upon receipt and before any work starts you are satisfied with the products. Thank you for your understanding, and we appreciate your feedback. Warm regards, Team Tile Warehouse

“Tiles arrived poorly packaged and were snapped in half, immediately I photographed and emailed customer service I got an automated reply saying they would be in touch in 24 hours, waited 4 days and sent another email but again nothing called them after 11 days and got through to sales but not customer service was told they were behind Ordered on the 11th of September its now the 22nd and still no refund very poor customer service”

Helpful Report

Hi Ben, I’m truly sorry to hear about the issues you faced with your order and the lack of communication regarding your refund. This is not the level of service we aim to provide, and your feedback is vital for us to improve. We apologise and thank you for your understanding as we work to rectify this situation. Warm regards, Team Tile Warehouse

“More Damaged Parts! after emailing and calling a bunch of times after my first delivery arrived broken, it took two weeks for a replacement to be sent out (zero correspondence on my initial want of a refund.) and lo and behold a second parcel arrived (to the wrong address) and was also broken. I just want a refund”

Helpful Report

Hi there, I’m truly sorry to hear about the repeated issues you've faced with damaged parts and the incorrect delivery. This is not the experience we aim to provide, and I appreciate you taking the time to share your concerns with us. I have checked into this case and it looks that the refund was processed a while ago however it does take 3-5 working days to flow through to your account. Thank you for your patience, and we hope to make this right for you. Best wishes, Team Tile Warehouse

“Completely the wrong tiles were delivered, not sure whose tiles I have, but 4 of the 10 are damaged. Not a great first impression.”

Helpful Report

Hi Mark, I’m truly sorry to hear about the mix-up with your tiles and the damage you encountered. This is not the kind of experience we aim to provide, however with a thousand orders a week I am pleased we get very few like this, and I can understand how frustrating this must be for you. We genuinely appreciate your feedback and would love the opportunity to make this right. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk, and they will assist you in resolving this matter. Thank you for your understanding. Best wishes, Team Tile Warehouse

“I ordered a couple of tiles to replace exisiting tiles. They arrived wrapped in only clingfilm so unsurprisingly, one of the tiles was broken. I sent an email requesting a replacement and got a prompt reply promising to replace the tile straight away. Three weeks later, no replacement has arrived and my subsequent email has been ignored. Reading other reviews, this seems to be a consistent issue.”

Helpful Report

Hi there, I sincerely apologise for the inconvenience you've experienced with your order and the delay in receiving your replacement tile. It's disappointing to hear that we've not met the standards we strive for, and your feedback highlights areas where we need to improve. We understand how frustrating it can be to wait without updates. I have reached out to the Manager to ensure that your concerns are addressed promptly and effectively. Thank you for your understanding and patience as we work to resolve this issue. Warm regards, Team Tile Warehouse

“Initial order didn't get processed so arrived late. When the tiles did arrive they arrived all broken. Still haven't had a response back for a refund or replacement.”

Helpful Report

Hi Joseph, I’m really sorry to hear about the issues you’ve faced with your order and the arrival of broken tiles. This isn’t the standard we strive for, and your concerns are important to us. I have reached out to our customer service team at customerservice@tilewarehouse.co.uk with your order details, and we’ll do everything we can to address this promptly. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews