Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't there when the delivery came but it was left ok, down the bottom of the drive near the garage & good packaging. There was enough tiles for my Dad's bathroom that has just been done & they look great. We chose primrose yellow for a lighter effect in the bathroom to go with the darker grey flooring we had. Looks great.”

Helpful Report

Hi Jane! Thank you for your fantastic 4-star review! We're thrilled to hear that the delivery went smoothly and that the tiles arrived in good condition. It sounds like you’ve created a beautiful space with the primrose yellow tiles and darker grey flooring! If you have any questions or need further assistance, don’t hesitate to get in touch. We’re always here to help and appreciate your support! Best regards, Oliver Tile Warehouse Team

“An extremely good and proactive recovery by their customer service (Oliver and Alex) following the company's initial mistake in not delivering outdoor slates when stated. So ... 5/5 for customer service, following 2/5 for their delivery error.”

Helpful Report

Hi there! Thank you for taking the time to share your feedback with us. We truly appreciate your acknowledgment of our customer service team, Oliver and Alex, for their proactive recovery. We always strive to provide excellent service, and it's great to hear that it made a difference for you. We apologize for the delivery error and will work hard to ensure a smoother process in the future. Your understanding and support mean a lot to us! If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help and hope to serve you again soon! Best regards, Oliver Tile Warehouse Team

“Very happy with price and delivery and quality of tiles. All excellent. Only disappointment was I’d been advised by Topps Tiles that I needed to source ‘Metro Cream’ tiles to match some existing broken tiles I was hoping to replace. This is what I ordered - and the shade of cream received is considerably lighter- so won’t match. Appreciate there’s quite a spectrum when it comes to ‘cream’, but a bit disappointing as I can’t use them.”

Helpful Report

Hi J! Thank you for your review and for sharing your thoughts with us. We're pleased to hear that you were happy with the price, delivery, and quality of the tiles. However, we’re sorry to learn about the disappointment with the shade not matching as expected. We understand that color variations can be frustrating, and we appreciate your feedback on this matter. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We’re here to help and hope to see you again soon! Best regards, Oliver Tile Warehouse Team

“Ordered sample tiles, they arrived within days and I was happy with both the tiles and the customer service!”

Helpful Report

Hi Grace! Thank you for your wonderful 4-star review! We're delighted to know that your sample tiles arrived quickly and that you were pleased with both the tiles and our customer service. Your feedback is invaluable and drives us to continually improve! If you have any further questions or need assistance, don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“A few tiles badly stacked some had cracks More care to be taken on delivery”

Helpful Report

Hi Shirley! Thank you for your 4-star review! We appreciate your feedback regarding the stacking and the condition of some tiles upon delivery. We take this matter seriously and will ensure that more care is taken to prevent similar issues in the future. If you need any assistance or have further feedback, please don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“There were so many choices to choose from. But i narrowed it down to grey tiles fir the floor and white for the walls.”

Helpful Report

Hi there! Thank you for your fantastic 4-star review! We're thrilled to hear that you found so many choices and settled on grey tiles for the floor and white for the walls. It sounds like a beautiful combination! If you have any questions or need assistance as you continue your project, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Very prompt delivery. Good products well wrapped”

Tile Warehouse 4 star review on 18th February 2025

Helpful Report

Hi David! Thank you for your great review! We’re glad to hear that you were pleased with the prompt delivery and the quality of our products. Your feedback on our packaging is also appreciated—keeping your items safe is a priority for us! If you need anything else or have any questions in the future, feel free to reach out. We're always here to assist! Best regards, Roger Tile Warehouse Team

“Good service and fast delivery.”

Helpful Report

Hi Connor! Thank you for your great 4-star review! We're glad to hear that you experienced good service and fast delivery. Your feedback means a lot to us and helps us strive for even better experiences in the future. If you have any questions or need further assistance, please feel free to reach out. We’re here for you and look forward to helping you again soon! Best regards, Roger Tile Warehouse Team

“Samples sent very promptly. U nfortunately the builder said they would not be suitable for what I needed them for.”

Helpful Report

Hi Rachel! Thank you for your 4-star review! We're glad to hear that the samples were sent out promptly. We're sorry to learn they didn't meet your builder's needs, but we appreciate your understanding. Your feedback is important to us, and we're here to help if you need any further assistance or alternatives in the future. Looking forward to serving you again! Best regards, Roger Tile Warehouse Team

“Prompt dispatch. Package was well wrapped with plenty of wadding to prevent damage. The tiles that I ordered to place in a concealed spot were not the same hard glazed Quarry Tiles that I had used in lobby around 40 years ago, but were adequate to the job in hand. I only required 9 tiles for the job, but ordered 12 (just in case). Despite all the care taken by yourselves in packaging 3 of the tiles were broken and 2 of the remaining were chipped. Fair enough I completed the job and am satisfied.”

Helpful Report

Hi Roger! Thank you for your thoughtful 4-star review! We're pleased to hear that your order was dispatched promptly and that the packaging was well done to protect your tiles. I’m sorry to learn that some tiles arrived damaged despite our efforts. We appreciate your understanding and are glad to know that they were adequate for your project. If you have any concerns or need further assistance, please don’t hesitate to reach out. We're here to help and hope to serve you again in the future! Best regards, Roger Tile Warehouse Team

“Tiles look great however all the boxes where damaged and falling apart so had to be very careful when removing from the pallet. Ordering, payment and delivery all good.”

Helpful Report

Hi JB26O! Thank you for your thoughtful 4-star review! We're glad to hear that you love the look of the tiles and that the ordering, payment, and delivery processes went smoothly. We apologise for the condition of the boxes upon arrival and appreciate your caution in handling them. Your feedback is valuable to us, and we’ll make sure to look into this issue! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help and look forward to serving you again! Best regards, Roger Tile Warehouse Team

“I love the tiles I ordered and there was hardly any wastage. Great price with no breakages. Delivery was good, hard lifting tiles from pavement to indoors but this wouldn't deter me from using your company again.”

Helpful Report

Hi Joanne! Thank you for your lovely 4-star review! We're thrilled to hear that you love the tiles and experienced minimal wastage. It's great to know that the quality met your expectations, and we're glad there were no breakages during delivery. We appreciate your feedback regarding the delivery process and will keep it in mind to enhance our service further. If you need anything in the future or have any questions, don't hesitate to reach out. We look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“The tiles were of good quality and were exactly as they appeared online. The multi surface cleaner was much, smaller than I anticipated so it is rather expensive. In conclusion, the ordering, delivery and the quality of the products were very good and I am very happy with my tiles which a for my kitchen.”

Helpful Report

Hi Mary! Thank you for your thoughtful 4-star review! We’re delighted to hear that you’re happy with the quality of the tiles and that they matched your expectations from our online display. We appreciate your feedback regarding the multi-surface cleaner size; we’ll certainly take that into consideration as we refine our offerings. If there's anything more we can assist you with or if you have any questions in the future, please feel free to reach out. We look forward to seeing you again! Best regards, Roger Tile Warehouse Team

“Good grout to mix with the colour base”

Helpful Report

Hi Dean, Thank you for your great 4-star review! We're glad to hear that you found our grout to be a good match with the colour base. Your feedback is valuable to us as we strive to provide quality products. If there’s anything else you’d like assistance with or if you have any questions in the future, please don’t hesitate to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent service and error corrected promptly, Would recommend thank you”

Helpful Report

Hi there, Thank you for your kind 4-star review! We're really pleased to hear that you received excellent service and that any errors were corrected promptly. Your recommendation means a lot to us! If you need any further assistance or have questions in the future, please feel free to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Brilliant customer service too as a few tiles were broken and they sent 4 new ones out no problem!”

Helpful Report

Hi Jayne, Thank you for your wonderful 4-star review! We’re thrilled to hear that our customer service was able to assist you promptly with the broken tiles. Ensuring you have what you need is our top priority. If you have any other questions or need further assistance, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very good very helpful will use again”

Helpful Report

Hi Alan, Thank you for your great 4-star review! We’re really glad to hear that you found our service very helpful. Your satisfaction means a lot to us, and we can’t wait to assist you again in the future. If you have any questions or need support, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles are beautiful”

Tile Warehouse 4 star review on 21st January 2025

Helpful Report

Hi Jama, Thank you for your lovely 4-star review! We're so glad to hear that you think our tiles are beautiful. Your appreciation means a lot to us! If there’s anything else we can assist you with or if you have any questions as you move forward, please feel free to reach out. We're here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Well made tiles at an excellent price. My only reservation is the use of tile visualiser, it gives you an idea of colour but is not accurate . May not be tile warehouse fault”

Helpful Report

Hi there, Thank you for your thoughtful 4-star review! We’re delighted to hear that you found our tiles well made and priced excellently. Your insight about the tile visualiser is invaluable, and we truly appreciate your feedback. We understand how important it is to have an accurate representation when making such decisions and will certainly keep your comments in mind as we look to improve. If there’s anything more we can assist you with or if you have further suggestions, please don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great service - would have given 5/5 if delivery had been a wee bit cheaper.”

Helpful Report

Hi Ange, Thank you for your wonderful 4-star review! We’re pleased to hear that you had a great experience with our service. We always strive to provide the best for our customers, and your feedback is invaluable to us. We understand that delivery costs can be a concern, and we’re constantly looking for ways to improve our services. We do already subsidise our actual delivery cost to support customers however your comments will certainly be taken into consideration as we aim to enhance our offerings. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help! Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,483 reviews