Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,017 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the tiles I ordered and there was hardly any wastage. Great price with no breakages. Delivery was good, hard lifting tiles from pavement to indoors but this wouldn't deter me from using your company again.”

Helpful Report

Hi Joanne! Thank you for your lovely 4-star review! We're thrilled to hear that you love the tiles and experienced minimal wastage. It's great to know that the quality met your expectations, and we're glad there were no breakages during delivery. We appreciate your feedback regarding the delivery process and will keep it in mind to enhance our service further. If you need anything in the future or have any questions, don't hesitate to reach out. We look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“The tiles were of good quality and were exactly as they appeared online. The multi surface cleaner was much, smaller than I anticipated so it is rather expensive. In conclusion, the ordering, delivery and the quality of the products were very good and I am very happy with my tiles which a for my kitchen.”

Helpful Report

Hi Mary! Thank you for your thoughtful 4-star review! We’re delighted to hear that you’re happy with the quality of the tiles and that they matched your expectations from our online display. We appreciate your feedback regarding the multi-surface cleaner size; we’ll certainly take that into consideration as we refine our offerings. If there's anything more we can assist you with or if you have any questions in the future, please feel free to reach out. We look forward to seeing you again! Best regards, Roger Tile Warehouse Team

“Good grout to mix with the colour base”

Helpful Report

Hi Dean, Thank you for your great 4-star review! We're glad to hear that you found our grout to be a good match with the colour base. Your feedback is valuable to us as we strive to provide quality products. If there’s anything else you’d like assistance with or if you have any questions in the future, please don’t hesitate to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent service and error corrected promptly, Would recommend thank you”

Helpful Report

Hi there, Thank you for your kind 4-star review! We're really pleased to hear that you received excellent service and that any errors were corrected promptly. Your recommendation means a lot to us! If you need any further assistance or have questions in the future, please feel free to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Brilliant customer service too as a few tiles were broken and they sent 4 new ones out no problem!”

Helpful Report

Hi Jayne, Thank you for your wonderful 4-star review! We’re thrilled to hear that our customer service was able to assist you promptly with the broken tiles. Ensuring you have what you need is our top priority. If you have any other questions or need further assistance, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very good very helpful will use again”

Helpful Report

Hi Alan, Thank you for your great 4-star review! We’re really glad to hear that you found our service very helpful. Your satisfaction means a lot to us, and we can’t wait to assist you again in the future. If you have any questions or need support, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles are beautiful”

Tile Warehouse 4 star review on 21st January 2025

Helpful Report

Hi Jama, Thank you for your lovely 4-star review! We're so glad to hear that you think our tiles are beautiful. Your appreciation means a lot to us! If there’s anything else we can assist you with or if you have any questions as you move forward, please feel free to reach out. We're here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Well made tiles at an excellent price. My only reservation is the use of tile visualiser, it gives you an idea of colour but is not accurate . May not be tile warehouse fault”

Helpful Report

Hi there, Thank you for your thoughtful 4-star review! We’re delighted to hear that you found our tiles well made and priced excellently. Your insight about the tile visualiser is invaluable, and we truly appreciate your feedback. We understand how important it is to have an accurate representation when making such decisions and will certainly keep your comments in mind as we look to improve. If there’s anything more we can assist you with or if you have further suggestions, please don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great service - would have given 5/5 if delivery had been a wee bit cheaper.”

Helpful Report

Hi Ange, Thank you for your wonderful 4-star review! We’re pleased to hear that you had a great experience with our service. We always strive to provide the best for our customers, and your feedback is invaluable to us. We understand that delivery costs can be a concern, and we’re constantly looking for ways to improve our services. We do already subsidise our actual delivery cost to support customers however your comments will certainly be taken into consideration as we aim to enhance our offerings. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help! Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“One of the exterior Red tiles on my doorstep had fallen off & broke into pieces. So I ordered a sample to replace it. Happy with the service but on arrival sadly the Red Tile sample didn’t match the Red tiles on my Doorstep which May have faded over the years.”

Helpful Report

Hi George, Thank you for your thoughtful 4-star review! We’re glad to hear that you were happy with our service during your order process. We understand how important it is for the tiles to match perfectly, and we're sorry to hear that the sample didn't align with your existing tiles. Fading can certainly affect the appearance over time. If you have any further questions or need assistance, please reach out. We're here to help and want to ensure you find the right match! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Refunded me on broken tiles and were helpful when I returned unwanted ones.”

Helpful Report

Hi there, Thank you for sharing your experience with us and for your 4-star review! We’re glad to hear that we could assist you with the return of broken tiles and unwanted items. Helping our customers navigate their orders smoothly is always our priority. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles themselves are very mice indeed and the colour is subded, but rich which is perfect. They do tend to have slight cracking of the glaze and colour on cut (not all), but not too much of an issue, just plan for it is my suggestion. Tile Warehouse were excellent on delivery and when I said due to breakage in transit, I was short on a couple, they sent the full 15 which were broken, which I was impressed with.”

Helpful Report

Hi Frank, Thank you for your thoughtful 4-star review! We're glad you love the tiles and find their color to be both subtle and rich. We appreciate your feedback regarding the slight glaze cracking, and your suggestion to plan for it is very helpful. It’s also great to hear that our delivery service met your expectations, and we’re pleased we were able to assist with the issue you encountered. Your satisfaction is important to us! If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“No problems apart from one chipped tile arrived on time packed well good quality tile would recommend”

Helpful Report

Hi John, Thank you for your 4-star review! We're glad to hear that your tiles arrived on time and were well packed. We appreciate your feedback regarding the chipped tile and will look into this to ensure better quality in the future. It’s great to know you would recommend us, and we’re here if you need anything else! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“well all good delivered on time just 5 tiles damaged has been sorted so no problems there like the tiles good custermer service sorted my problems so very happy with my delivery”

Helpful Report

Hi Mick, Thank you for your great 4-star review! We appreciate your feedback and are glad to hear that your delivery went smoothly and that our customer service was able to assist you with the damaged tiles. It’s wonderful to know that you are happy with your tiles, and we strive to ensure everything meets our customers' expectations. Your satisfaction is important to us, and we’re here to help whenever you need. Thanks for choosing Tile Warehouse, and we look forward to serving you again soon! Best regards, Roger Tile Warehouse Team

“seems ok for now will report back when mi tiles arrive”

Helpful Report

Hi there! Thank you for your 4-star review! We're glad to hear that everything seems okay so far. We're excited for you to receive your tiles and hope they meet your expectations! If you have any questions or need assistance in the meantime, don’t hesitate to reach out. We look forward to hearing back from you once your order arrives! Best regards, Roger Tile Warehouse Team

“all good website easy to use”

Helpful Report

Hi there! Thank you for your 4-star review! We're glad to hear that you found our website easy to use and that your experience was all good. We always aim to provide a user-friendly shopping experience, so your feedback is much appreciated. If you have any suggestions for how we can improve or if there's anything else we can assist you with, please feel free to let us know. We look forward to seeing you again soon! Best regards, Roger Tile Warehouse Team

“The ordering process was simple and quick, with a good selection of tiles to choose. Delivery was fast and the tiles arrived on the specified date.”

Helpful Report

Dear Trevor, Thank you so much for taking the time to rate Tile Warehouse with 4 stars! We greatly appreciate your feedback and we're thrilled to hear that you found the ordering process simple and quick. We take pride in offering a good selection of tiles to choose from. It's also wonderful to know that the delivery was fast and the tiles arrived on the specified date. We strive to provide excellent service and ensure that our customers receive their orders promptly. We value your support and look forward to serving you again in the future! Best regards, Roger

“Like some other reviews I can’t fault the prices or the delivery time. Also like some of the reviews several of the tiles were broken and one had a groove in the ceramic. I don’t know why they were packed in the box without any paper or bubble wrap under them but with a piece of shrink wrap and paper on top. The box flexing in transit probably caused the damage. I ordered more than enough for what I needed so it wasn’t a problem. Going by the selection and prices Tile Warehouse has I would probably buy from them again.”

Helpful Report

Thank you for your 4-star rating, Clarke! We appreciate your positive feedback on our prices and delivery time. We apologise for the inconvenience caused by the broken tiles and the groove in the ceramic. We understand how frustrating that can be. Can I confirm if the above was reported directly with our customer service team as they would gladly assist to get this resolved for you? We're thrilled to know that you would consider buying from us again, and we look forward to serving you in the future. Thank you for choosing Tile Warehouse! Kind Regards,

“Came promptly.”

Helpful Report

Thank you so much, Malcolm, for your 4 star rating of Tile Warehouse! We are so glad that our service and products came promptly for you!

“Good speedy service. Unfortunately, you cannot collect from the warehouse which would have suited me living not to far away.”

Helpful Report

Thank you for your 4 star rating of Tile Warehouse. We are glad you appreciate the speed of our service and we understand that not having the option of collecting from the warehouse may not have suited your needs. It is a matter of Health and Safety Issues. Thank you for your feedback!

Tile Warehouse is rated 4.6 based on 1,017 reviews