Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,739 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service products delivered on time and in full, quality is excellent no problems at all, delivery guy seemed a bit grumpy LOL but very helpful”

Helpful Report

Hi Philip, Thanks for your review and the 5-star rating. We’re glad the service was great, deliveries were on time, and the quality met your expectations. We’ll pass on your note about the delivery guy being a bit grumpy but still very helpful. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Excellent service, asked for samples and they were sent very quickly. Thank you so much.”

Helpful Report

Hi Kathleen, Thanks for your review and the 5-star rating. We’re glad the samples were sent quickly and you’re happy with the service. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“this was a super company to deal with. Oliver was very patient and went through all the details with me which i really appreciated. I order a large quantity of tiles on Friday and by Monday morning they were delivered.”

Helpful Report

Hi seb, Thanks for your review and the 5-star rating. We’re glad Oliver was patient and helpful, and that your order was delivered swiftly. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Items returned on 7th Jan 26 as not all same colour , Still no sign of refund by 18th Jan 26.”

Helpful Report

Hi Richard, I’m really sorry for the delay in your refund and for the inconvenience this has caused. Once collected we did need to have our technical team review the products and look into your issue, I apologise that this took a while but I can confirm the refund has been made in full to the original payment method. Thank you for your patience. Kind regards, Team Tile Warehouse

“Excellent service and prices. Followed up with a call to check that we had received the sample and offered support. Really helpful and professional.”

Helpful Report

“Great fast service from the Tile Warehouse and the courier service they use. Would definitely use again. In fact I've ordered more tiles already.”

Helpful Report

“Perfect delivery and customer service. Tiles and adhesive and grout excellent quality. Will definitely use again in the future”

Helpful Report

Hi Karl, Thanks for your review and the 5-star rating. We’re thrilled to hear the delivery and customer service were perfect and that the tiles, adhesive, and grout met your expectations. We look forward to helping you again in the future. Warm regards, Team Tile Warehouse

“Competitive price quick delivery clear website”

Helpful Report

Hi Stephen, Thanks for your review and the 5-star rating. We’re thrilled to hear you found a competitive price, quick delivery, and a clear website. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The three tile trims I ordered look beautiful and really finish the tiling off. Although I received 2x8mm and 1x10mm when I ordered 3x8mm. Other than having to source another trim so the work could be completed that day. The quality of the product was great”

Helpful Report

Hi Maryanne, Thanks for your 4-star review. We’re glad the trims look beautiful. Sorry about the mix-up with the sizes. We can arrange a replacement of the 3x8mm trims or send the correct sizes to finish the job, and we’ll help with returning the incorrect ones. If you’d like us to arrange this now, just let us know. Warm regards, Team Tile Warehouse

“6 tiles sent Good quality. Good match quick service One tile broken!”

Helpful Report

Hi there, Thanks for your review and the 4-star rating. We’re glad you found the tiles to be of good quality, a good match, and for the quick service. We’re sorry one tile arrived broken. If you’d like, we can arrange a replacement or sort a refund if you have enough. Please contact customerservice@tilewarehouse.co.uk and we can discuss the options for you. Warm regards, Team Tile Warehouse

“Do NOT buy from tile warehouse. They will confirm a delivery date the day before and again on the day only to fail to appear and unilaterally pick another day and not tell you after you waited in all day requiring two days off work- all for a £30 delivery fee. Yes the t&c says the delivery date is subject to confirmation- but we had two confirmations it was coming- the afternoon before and the morning of. No phone call or email or message all day to say it wasn’t. Tracked changed around 3pm after waiting all day”

Helpful Report

“Very impressed with the Tile Wharehouse from the point of selecting tile etc from website to the prompt and efficient delivery made even better by a very friendly and helpful driver. Both quality,match and price good.”

Helpful Report

Hi David, Thanks for your review and the 5-star rating. We’re really glad you were impressed with the website selection, prompt delivery, and our friendly driver, and that you found the quality, match, and price to be good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The picture advertised and the batch I received are completely different I didn’t realise also that the batch I received were two different colors of pink until I play them on the wall . Each box is a different shade of pink . They’ll send you the right sample when you request but wrong colour when you receive it . I raised a complaint about this and they didn’t want to table full responsibility they just kept blaming me for laying them when I realised it was different colours I thought it was because the tiles were wait they changed colours maybe when they dry it’ll look different but no it got worse . Very disappointing never will I recommend this . Ps just replying to costumers doesn’t mean you have good costumer service taking full responsibility for your screw up is the only good costumer service we expect as costumers.”

Helpful Report

“Great service. I ordered samples, before I placed my orders for my kitchen and bathroom. Tiles arrived on time. Great service!”

Helpful Report

Hi Janet, Thanks for your 5-star review. We’re glad you’re happy with the service and that the samples helped with your kitchen and bathroom plans. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very responsive”

Helpful Report

Hi M, Thanks for your review and the 5-star rating. We’re glad you found us very responsive. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Not very impressed with tike warehouse. Delivery arrived on a massive pallet, which because I’m in a top floor flat it was difficult to dispose of. To add insult to injury, there were 18 broken tiles. Which was unacceptable. Tile warehouse were very happy to replace them but then sent them out on another pallet! When I asked if I could return at least the first pallet, I was told there was nothing they could do. So no, not happy”

Helpful Report

Hi there, Thank you for the great feedback on our service and we are glad we completed the sale for you to your satisfaction. I am sorry that the pallet delivery caused you an issue, unfortunately the delivery would have arrived with a lot more damages had we sent in individual parcels and the cost would have been a lot higher. We try to to use the most most cost efficient delivery process to keep down costs for you and also to minimise the damages for the cost to ourselves. I apologise for the inconvenience of disposal but we do try to make this clear in the delivery section of the website. We will look at it again to see if we can make it any clearer for you. Thank you for your feedback Kind regards, Team Tile Warehouse

“Great quality great delivery time and great customer service Brillaint all round”

Helpful Report

Hi there, Thanks for your review and the 5-star rating. We’re glad you enjoyed the great quality, fast delivery, and excellent customer service. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great time at a great price... Delivered when they said they would”

Helpful Report

Hi Amanda, Thanks for your review and the 5-star rating. We’re glad you had a great time and that delivery was on schedule. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Everything made easy….free samples to help and then ordering very straightforward…extremely competitive pricing …and very helpful videos made available. Was kept informed re progress of order and delivered when expected with care and no damage. Can thoroughly recommend.”

Helpful Report

Hi Paul, Thanks for your review and the 5-star rating. We’re glad you found everything easy—from free samples to the ordering process, pricing, helpful videos, and on-time delivery with care. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very happy with my purchase and the customer provided was very good Would buy from this company again”

Helpful Report

Hi Maria, Thanks for your review and the 4/5 rating. We’re glad you’re very happy with your purchase and that the service was good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,739 reviews