Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.58

4.6 Rating 769 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 769 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service. Tiles are just as described.”

Helpful Report

“Purchased the sage metro tile. Unfortunately badly damaged in transit and less than a quarter of the amount could be used. Phoned customer service and replacements were despatched that same day. Second batch arrived much more securely wrapped. Even so some tiles had broken corners but we had enough to do the job comfortably. Other than that tile seems to be good quality and consistent across all tiles. Happy customer. Alexandros was excellent to deal with.”

Helpful Report

“Nice tiles. There was a problem with the delivery date meaning I was waiting longer than expected for delivery, but when I enquired the customer services manager Oliver resolved this and arranged a next day pre 12 deĺivery no extra cost, and tracked this through to delivery with phone calls, so pleased with this service.”

Helpful Report

“Good product range and fair prices.”

Helpful Report

“Both dean and Oliver were very helpful right from the beginning of my inquiry. When trying to place my order Oliver talked me through it, about how many I would need, and kept me informed of delivery. Which was less than 24 hrs. I would highly recommend this company. Thank you”

Helpful Report

“Received 30 tiles . Looked closely inside the box and although bubble wrapped found that at least 6 tiles were damaged.”

Helpful Report

Hi Alan, Thank you for taking the time to share your feedback. I'm sorry to hear that several tiles arrived damaged despite the careful packaging. We strive to ensure our products reach you in perfect condition, and your experience is important to us. I will make sure your concerns are addressed with our shipping team to prevent this from happening in the future. If you contact the customerservice@tilewarehouse.co.uk team, i am sure they will sort replacements for you or refund if you managed to use them as cuts. If there's anything we can do to assist you further, please don't hesitate to get in touch. Best regards, Oliver Tile Warehouse Team

“Easy to order and quick delivery.”

Helpful Report

“The service was absolutely fantastic, the tiles arrived promptly and the delivery driver was amazing and helpful.”

Helpful Report

“Brilliant”

Helpful Report

Hi Vince! Thank you for your brilliant 5-star review! We’re so glad to hear you had a positive experience with us. Your kind words truly inspire our team to keep delivering top-notch service! If you need anything in the future, don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Fast delivery sadly pallet broken so bottom tile was broken. As luck would have it I had ordered three extra tiles so didn’t have an impact on tiler laying floor. After paying £30.00 delivery a bit disappointed”

Helpful Report

Hi June! Thank you for your 5-star review! We appreciate your feedback and are glad to hear that you had extra tiles on hand to keep your project on track. We understand that a broken pallet can be disappointing. Your insights help us improve. If there's anything we can do to assist you further, please don't hesitate to reach out! Best regards, Oliver Tile Warehouse Team

“Great service and excellent product. Highly recommend”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you received great service and are happy with your product. Your recommendation means a lot to us and motivates our team to keep up the good work! If you ever need anything else, please feel free to reach out. We’re always here to assist you! Best wishes, Oliver Tile Warehouse Team

“Great product and hassle free ordering and delivery. The delivery driver was lovely kept me updated on any time delay and put the tiles exactly where I wanted them. Great customer service.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our ordering and delivery process hassle-free, and that our delivery driver provided excellent service. Your feedback really motivates our team to keep striving for the best! If you need any assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Fabulous quality tiles at very good prices. Fast delivery and the packaging was amazing, defo no chips or cracks getting through that amount of celophene lol”

Helpful Report

Hi Vicky! Thank you for your fantastic 5-star review! We’re so pleased to hear that you loved the quality of our tiles and found them at great prices. It’s great to know that your order arrived quickly and in perfect condition—definitely no chips or cracks here! If you need anything at all in the future, just give us a shout. We’re always happy to help! Best, Oliver Tile Warehouse Team

“Excellent product”

Helpful Report

Hi Antony! Thank you for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your product. Your satisfaction is our top priority, and your kind words truly encourage our team to keep striving for excellence! If you need any assistance in the future, don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

“Fantastic tiles great communication fast delivery highly recommended professional company highly recommended”

Helpful Report

Hi Frank! Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed our tiles and experienced prompt communication and fast delivery. Your recommendation is greatly appreciated and drives us to maintain our high standards! If there's anything else you need in the future, just let us know. We're always here to help! Best regards, Oliver Tile Warehouse Team

“Ordered tile samples to help us decide what to use for our bathroom project. Good communication, good quality samples, very happy so far!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that our communication and the quality of our tile samples have made a positive impression as you plan your bathroom project. Your enthusiasm encourages us to keep providing excellent service! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“The first shipment of tiles wasn't very well packaged, so all the tiles were broken. Top marks to Tile Warehouse for arranging a replacement order, and sending it at an agreed convenient time. The second delivery arrived in good condition. The prices compared very well to other suppliers, even with postage costs, so I'm very happy!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re truly sorry to hear about the packaging issues with your first shipment but are delighted that our team could arrange a replacement that met your needs. Your understanding and kind words inspire us to keep improving our services. Don’t hesitate to reach out if you need anything else in the future—we're always here to help! Best regards, Oliver Tile Warehouse Team

“Nice tiles and a very good price. One box was broken before it was sent with damaged tiles inside. The corners were damaged in the other box as well but I was immediately sent replacements and a few extra for my troubles. All good at the end. Thanks 👍”

Helpful Report

Good morning, Thank you for your feedback, we are always working on ways to improve every aspect of our deliverys. I will ensure this is fed back to the courier and an investigation take place. In the mean time, Im glad that our customer service team were so quick to resolve this for you. Kindest regards, Oliver

“Good price and excellent service.”

Helpful Report

Hi Sean! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices to be great and our service excellent. Your support truly encourages our team to keep delivering the best for our customers! If you need anything in the future, just let us know—we're always here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 769 reviews