Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time easy to order and colour matched”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that your order arrived on time and that the color matched perfectly. Your satisfaction is our goal, and we appreciate your feedback! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Tile warehouse gave great service as I had to adjusting delivery address and time scales, they went out of their way to ensure they were delivered to the correct address in time for my builder to start. Would use again!”

Helpful Report

Hi Emily, Thank you so much for your amazing 5-star review! We're delighted to hear that our team was able to assist you with the delivery adjustments and ensure everything went smoothly for your builder. Your kind words motivate us to keep providing excellent service! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“I was sent the wrong tiles .. I have emailed company but they haven’t replied. Will never use this company again”

Helpful Report

Hi Jason, I’m really sorry to hear that you were sent the wrong tiles in the first place and we will do everything in our powere to turn this around for you, I do think that notifying us on a Friday afternoon and then leaving us a bad review on a Monday is a little unfair. We did arrange a collection of the wrong tiles and replacements with the correct ones to happen on the Tuesday which was our first opportunity. I assure you we will always do our best to make your shopping with us as painless as possible. Best wishes, Team Tile Warehouse

“Arrived well packaged”

Helpful Report

Hi Christopher, Thank you for your excellent 5-star review! We're so glad to hear that your order arrived well packaged. Your satisfaction means a lot to us, and we truly appreciate your kind words! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Good company and value for money The only niggle I had was if there’s a problem with deliveries please let the customer know”

Helpful Report

Hi Philip, Thank you for your fantastic 5-star review! We're delighted that you found great value with us and appreciate your feedback regarding delivery communication. We strive to keep our customers informed and will certainly take your suggestion on board. We look forward to serving you again soon! Kind regards, Team Tile Warehouse

“Good service and great quality”

Tile Warehouse 5 star review on 12th October 2025

Helpful Report

Hi Michael, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced good service and found our products to be of great quality. Your satisfaction is our priority, and we truly appreciate your support! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Very good service and delivery and you can speak to someone on the phone who is very patient and talks you through what you want”

Helpful Report

Hi Margaret, Thank you for your amazing 5-star review! We're thrilled to hear that you had a positive experience with our service and that our team was able to assist you patiently. Your satisfaction is our top priority! Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

“Good pre sales but after sales shocking. No reply to my email when I had a problem which unfortunately seems to the norm these days.”

Helpful Report

“Good communication and quick delivery.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that you appreciated our communication and quick delivery. Your satisfaction means a lot to us, and we’re committed to providing the best service possible. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Website was easy use and delivered as expected. No issues with the quality of the tiles and good price.”

Helpful Report

Hi there, Thank you for your excellent 5-star review! We're so glad to hear that our website was easy to navigate and that you received your tiles as expected. It's wonderful to know that you found the quality and price to your satisfaction. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“I ordered 50 sqm of Apollo Grey polished marble tiles. When they arrived the grey veining was a very unattractive brown!!! These tiles are most certainly not what this website advertises but this company still maintains the tiles I received were grey ? Proceed with caution as their t’s & c’s are ridiculous! Our tiler with + 30 years experience is still laughing at the notion of dry laying the tiles prior to laying them with the appropriate adhesive!!! Because who doesn’t want to do the same job twice? An utterly awful experience!”

Helpful Report

Hi Sarah, I’m sorry that you were disappointed with our product, it does look like you had a sample of the tiles in advance so this should have given you an indication of what you would be receiving. We believe the tiles match the description and over a hundred customers have had the same tiles without issue. The terms and conditions you refer to, just ask that you satisfy yourself that what you have recieved, matches your expectations before starting any works so that we can sort any changes. Dry laying is where you lay out a few tiles, without adhesive to ensure this, we do not expect anyone to actually lay lots of tiles twice. We have offered to uplift the remaining tiles, at our expense, to help here but this has been refused. I am sorry that on this occasion we have been unable to help more. Warm regards, Team Tile Warehouse

“Very understanding and I’m very pleased with the items as delivered on time”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service understanding and that your items arrived on time. Your satisfaction means a lot to us! We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Beautiful tiles”

Helpful Report

Hi Kamer, Thank you for your lovely 5-star review! We're so pleased to hear that you think our tiles are beautiful. Your appreciation means a lot to us! We’re here to help with all your future tiling needs! Warm regards, Team Tile Warehouse

“Really easy to deal with especially when i needed to get in touch to order a few more as i had under ordered - arrived promptly. Although they were just a plain white Matt tile the finished job looks great”

Helpful Report

Hi Mark, Thank you for your wonderful 5-star review! We're so glad to hear that you found it easy to reach out for your additional tiles and that they arrived promptly. It's fantastic to know that your finished job looks great with the white matt tiles! We're here for you anytime you need assistance in the future! Warm regards, Team Tile Warehouse

“Excellent service super fast delivery”

Helpful Report

Hi Shaun, Thank you for your stellar 5-star review! We're thrilled to hear you experienced excellent service and super-fast delivery. It's wonderful to know that we could meet your expectations! We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Fab . fast delivery and fabulous quality of tiles will definitely get my tiles from them all the time now . And recently priced to.”

Helpful Report

Hi M, Thank you for your fantastic 5-star review! We're thrilled to hear that you were impressed with the fast delivery and fabulous quality of our tiles. It’s wonderful to know that we're now your go-to for tiles! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“I had a very easy experience ordering my tiles online, delivery was fast and everything arrived well packaged and as ordered. The tiles are great quality and were easy to lay. I picked terracotta exterior tiles for a porch step.”

Helpful Report

Hi Stuart, Thank you for your amazing 5-star review! We're delighted to hear that your ordering experience was so easy and that the delivery was fast. It’s great to know that your tiles arrived well packaged and met your expectations! We can't wait to assist you with your future projects! Warm regards, Team Tile Warehouse

“Ordering tiles online from Tile Warehouse, as opposed to visiting a store to see them in person, initially made me apprehensive. However, from the moment I spoke to Oliver at Tile Warehouse, he ensured that the entire process was smooth and kept me informed. Whilst I did experience an issue with the tiles and a one-day delay, Oliver went out of his way to ensure that they were delivered the next day. Since I also had to re-order more tiles and was concerned about shade variation, he assured me that this would not be an issue, and if needed, they would be collected and a new replacement order provided. Fortunately, this was not required, but Oliver checked in with me the following day and completely oversaw the entire order through to completion. I am delighted with the tiles and absolutely would use Tile Warehouse again. I hope Oliver gets the recognition he deserves, as customer service like this these days, sadly, is not the norm. Oliver is a credit to the organisation!”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Oliver and the smooth ordering process. It’s great to know that he provided the exceptional service we strive for and that you’re delighted with your tiles! We truly appreciate your kind words, and we’re looking forward to helping you again in the future! Best wishes, Team Tile Warehouse

“Great choice and range of prices”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you appreciate our great choice and range of prices. It's wonderful to know that we could meet your needs! We look forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Tile warehouse are brilliant. Easy to navigate website, easy ordering process, prompt delivery. After sales support is brilliant too.. we ordered tiles and few were damaged during delivery and i was sent replacement within 48 hrs. Above all very competitive pricing. I highly recommend tilewarehouse. will order again, happy customer”

Helpful Report

Hi Amit, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you found our website easy to navigate and that the ordering process was smooth for you. It’s great to know that our after-sales support met your expectations, and we’re happy to assist with replacements promptly. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews