Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.56

4.6 Rating 1,194 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reqwuested samples on-line - despatched quickly, arrived packaged appropriately - team called me two days later to make sure I was happy with my order and to see if they could offer further assistance”

Helpful Report

Hi Nicola! Thank you for your amazing 5-star review! We're delighted to hear that your samples were dispatched quickly and arrived well-packaged. It's wonderful to know our team followed up to ensure your satisfaction and offer further assistance. Your happiness is our top priority! We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Great value tile and delivered promptly”

Helpful Report

“Tiles are lovely, but they arrived on a pallet, poorly wrapped and a third of them chipped or broken in half. Tile Warehouse replaced them FOC and although better packed, even these were chipped in places. Luckily we have enough to get the job done. A couple of stars dropped for this”

Helpful Report

“Only half the order arrived (6 tiles) Called them and they apologised and sent the rest the next day. That's customer service. No if' or buts, just done. Nice tiles at an excellent price.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so glad to hear that you had a positive experience with our customer service. It’s our priority to make things right for our customers swiftly! We appreciate your kind words about our tiles and pricing. We can’t wait to have you shop with us again! Warm regards, Team Tile Warehouse

“Brilliant service form start to finish”

Helpful Report

“Unfortunately you are asking me to review tiles that I am yet to received. However I can review the service we ordered these tiles with a delivery date of 11th August we are still waiting. When I contacted you said a knew lot would be sent. I received an email today saying there where delivered but nowhere in sight and the response to customer service is too long”

Helpful Report

“Fantastic service, delivery was on time, and the delivery was as requested. Thanks so much for the service.”

Helpful Report

“Driver was unable to make my delivery as there was a road closed with a perfectly acceptable diversion in place but refused to deliver so I had to meet the driver & collect my tiles from him & Tile Warehouse have refused to refund the delivery charge.”

Helpful Report

“Great service, with delivery and product. Looks amazing”

Helpful Report

“Impressed at the speed of delivery.”

Helpful Report

“First time ordering from Tile Warehouse and I'm very impressed, cannot fault the service, extremely happy customer and will certainly order again!”

Helpful Report

“Great products at sensible price, delivered safe and sound, really quickly. Only just put them all up, not one broken or damaged or faulty. Top marks, thank you”

Helpful Report

“Great service and professional”

Helpful Report

“I highly recommend Tilewarehouse for their service and pricing.”

Helpful Report

“Great quality and price , fast efficient service”

Helpful Report

“Good pricing , fast response and delivery of the sample tile and the order . Would definitely recommend”

Helpful Report

“Great service… customer service were very helpful too !! Sorted my small problem immediately”

Helpful Report

“have covered above”

Helpful Report

“Good range, decent prices and quick delivery. Only issue is a 30cm x 30cm tile should not be 29.8 x 29.8, it makes a difference.”

Helpful Report

“Tile warehouse, had tiles that were hard for me to find and at a good price. The said they would be delivered the following day and they where. Everyone I spoke to was knowledgeable and helpful.”

Helpful Report

Tile Warehouse is rated 4.6 based on 1,194 reviews