Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,617 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 1st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company they were very helpful with all their communications. Lovely selection of tiles and sizes. Tiles were well packed and delivered safely and on time, Driver was also very helpful. Look forward to using this company again in the future”

Helpful Report

“Ordered lovely tiles at a great price. However despite ordering only 3 boxes, we were one box short on delivery. And to make matters worse, they were completely smashed. The driver tried to make off quickly but I managed to flag him down before he drove off…pointing out that the pallet had obviously been damaged in transit. He just told me I’d have to contact the supplier. Although I managed to get a refund, I was left to dispose of a pallet of large smashed tiles myself.”

Helpful Report

Hi Natasha, I’m really sorry to hear about the missing and damaged box, and for the trouble with the driver. That’s not the experience we aim to provide. We’re reviewing the delivery with the company to understand what went wrong and to prevent this happening again. I am pleased the customer service team at least sorted out the refund/replacement for you so you are not out of pocket. Kind regards, Team Tile Warehouse

“Still waiting for Charles ordered on the eighth still haven't got them on the 18th”

Helpful Report

Hi Richard, I am so sorry to hear this, it does appear that the carrier did attempt delivery but their route had a closure on the selected date, we have arranged for an alternate date for you and been in touch to confirm. We apologise for the issue which we were unable to foresee. Kind regards, Team Tile Warehouse

“Tile warehouse is by far the Best experience I have had with any tile retailer and can wholeheartedly recommend them and I look forward to using them again in the future.”

Helpful Report

Hi William, Thank you for your fantastic 5-star review! We’re thrilled to hear you consider Tile Warehouse the best experience and that you’d wholeheartedly recommend us. We look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Tile Warehouse had the tiles I needed, the buying process was easy and very quick delivery”

Helpful Report

Hi Michael, Thank you for your fantastic 5-star review! We’re thrilled to hear that Tile Warehouse had the tiles you needed, and that the buying process was easy with quick delivery. We appreciate your kind words and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Would definitely use this company again great help and communication from them .”

Helpful Report

Hi Christine, Thank you for your fantastic 5-star review! We’re thrilled to hear you’d definitely use us again and that you found our help and communication to be great. We appreciate your kind words and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“From order to delivery, I found it extremely easy to order especially with the calculator tool. The quality and finish of the tiles are excellent. The price was definitely the reason I ordered. I was hoping they would look as good as the picture, but they have exceeded my expectations. Great job tile warehouse. I would happily order again, and wouldn't hesitate recommending to family and friends.”

Helpful Report

Hi Helen, Thank you for your fantastic 5-star review! We’re thrilled to hear ordering was easy, the tiles meet your expectations, and that you’d order again and recommend us. We appreciate your kind words and look forward to serving you in the future. Warm regards, Team Tile Warehouse

“Excellent”

Helpful Report

Hi Ala, Thank you for your fantastic 5-star review! We’re thrilled to hear you had an excellent experience at Tile Warehouse. We look forward to helping you again in the future. Warm regards, Team Tile Warehouse

“This company was very professional great site to view colour matched the online sample easy to order efficient delivery competitive pricing would recommend”

Helpful Report

Hi Diane, Thank you for your fantastic 5-star review! We’re thrilled to hear you found us professional, that our site helped you view colors accurately, and that the online sample, ordering process, delivery, and pricing met your needs. We appreciate your recommendation and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Great range of tiles,easy website to follow. Tiles delivered safely awaiting to be laid as new home being renovated so hopefully will see finished product in a couple of weeks.”

Helpful Report

Hi Carolyn, Thank you for your fantastic 5-star review! We’re thrilled to hear you found our range easy to navigate and that your tiles arrived safely for your renovation. Wishing you a smooth finishing touch in the coming weeks—we’ll be here if you need anything. Warm regards, Team Tile Warehouse

“Excellent service, good prices and big selection of tiles. The delivery person was also very professional, helpful and friendly.”

Helpful Report

Hi David, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with our service, prices, selection, and the delivery experience. We look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Great experience, sample was sent straight away. Thanks.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear the sample was sent straight away. We appreciate your kind words and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Another seamless order, delivered on time. Did have one broken tile and when I contacted customer services I had an immediate response with a satisfactory solution along with a swift refund. This is the third order I have placed with tile warehouse and I have received excellent service on all occasions.”

Helpful Report

Hi David, Thank you for your fantastic 5-star review! We’re glad to hear your order was seamless and delivered on time, and that you received an immediate response and a swift refund for the broken tile. We appreciate your loyalty and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Fab fast delivery. Good quality product will definitely use again thanks”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled that you found our delivery fast and the product to be of good quality, and that you’d definitely use us again. We appreciate your kind words and look forward to serving you in the future. Warm regards, Team Tile Warehouse

“Ordered sample tile which was perfect however when bulk order arrived they were not the same colour. Sent photo, the lady said she could see the difference, I asked if they could pick them up, was told I would have to organise my own courier but as they came on a pallet I ended up just keeping them. Staff were very polite but that didn’t help me.”

Helpful Report

Hi there, I’m really sorry to hear the bulk tiles didn’t match the sample and that our response didn’t meet your expectations. This isn’t the experience we aim to provide. We’ll review what happened with the order to understand where the discrepancy occurred and how we can prevent it in the future. Sometimes in the heavily patterened tiles, the small samples do not catch all the colours in the final effect. Kind regards, Team Tile Warehouse

“GREAT CHOICE OF TILES. HAPPY WITH PRICE CUSTOMER SERVICE RESPONSIVE AND INFORMATIVE”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with the tiles, price, and that our customer service was responsive and informative. We appreciate your kind words and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Staff fantastic ....advice first class...product great and now my front path is the envy of all my neighbours.....thank you all so much.....forget the voucher just use this to make sure people come to the right place for their tiles ☆”

Helpful Report

Hi Leslie, Thank you for your fantastic 5-star review! We're thrilled to hear our staff provided top-notch advice and that the product is helping make your front path the envy of the neighbourhood. We appreciate you choosing us and for the kind words. Kind regards, Team Tile Warehouse

“The tiles were packed loosely in package. About 20% of the tiles were broken and or cracked.”

Helpful Report

Hi Richard, I’m really sorry to hear that the tiles were packed loosely and that around 20% arrived broken or cracked. This isn’t the experience we aim to provide. We’ll review our packing and handling to prevent this from happening again and arrange a suitable remedy for you, whether that’s a replacement or refund. Please share any photos and your order details so we can expedite this for you. Kind regards, Team Tile Warehouse

“The delivery took slightly longer than it said but communication was good. Tiles look nice although not used yet”

Helpful Report

Hi there, Thank you for your review and 4-star rating. We’re glad communication was good and that you’re happy with the tiles. We’re sorry about the slight delay in delivery. If you need any help once you start using them, we’re here. Warm regards, Team Tile Warehouse

“Found the tiles I was looking for easily. Good price. Well packaged & arrived promptly”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled you found the tiles easily, at a good price, and that they arrived promptly and well packaged. We appreciate your kind words and look forward to helping you again in the future. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,617 reviews