Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,617 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 1st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly responsive and helpful - Oliver and his colleagues went out of their way to assist me. I would wholeheartedly recommend Tile Warehouse.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad Oliver and the team could help and that you’d wholeheartedly recommend Tile Warehouse. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Quick despatch and excellent quarry tiles”

Helpful Report

Hi Cherry, Thank you for your fantastic 5-star review! We’re glad you found the despatch quick and the quarry tiles excellent. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very helpful staff, great prices on tiles I wanted and very cooperative on delivery”

Helpful Report

Hi Michael, Thank you for your fantastic 5-star review! We’re glad our staff were helpful, you found great tile prices, and delivery was cooperative. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Tile sample arrived very quickly, plenty of choice on website, easy ordering process. Would have placed order but only needed 2 boxes, but postage cost was expensive, would have ordered if I needed plenty of tiles.”

Helpful Report

Hi Martin, Thank you for your fantastic 5-star review! We’re glad the sample arrived quickly and that you found the website easy to use. We understand postage can be pricey for small orders—if you ever need a hand planning a future order, we’re here to help. Warm regards, Team Tile Warehouse

“Great company. Answer all your enquiries very quick. Bex is amazing”

Helpful Report

Hi Fridoline, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with the service and that Bex is amazing. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Beautiful tiles at a good price with fast delivery. Thank you!”

Helpful Report

Hi there, Thank you for the fantastic 5-star review! We’re delighted you’re happy with the beautiful tiles, great price, and fast delivery. If you need anything else, we’re here to help. Warm regards, Team Tile Warehouse

“Great communication and fast delivery”

Helpful Report

Hi Robert, Thank you for your fantastic 5-star review! We’re glad our communication was great and delivery was fast. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Lovely tiles have yet to be laid yet”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you love the tiles, and we’re here if you need any help with installation or next steps. Warm regards, Team Tile Warehouse

“Having had endless delays and excuses from my builders it was wonderful to suddenly discover an organisation which was efficient and actually did what it promised. The sample tile arrived speedily, when I ordered the delivery date two days ahead including approximate time of delivery. I then needed to change the time and there were no problems. And on the day I received an advance phone call to confirm delivery time. And im absolutely delighted with my tiles. A happy ending after months of irritation and frustration with builders!”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear you had a smooth experience after the delays you faced, and that our sample arrived quickly, delivery was easy to adjust, and you’re delighted with the tiles. If you ever need anything else, we’re here to help. Warm regards, Team Tile Warehouse

“Very fast delivery at a good price plus delivery driver couldn’t be more helpful Very happy 👍🏻”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you’re happy with the fast delivery and the driver’s helpfulness. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Quick delivery, quality tiles👍”

Helpful Report

Hi there, Thank you for your 4-star review! We’re glad the delivery was quick and you’re happy with the quality of the tiles. If there’s anything else you’d like us to help with, just let us know. Warm regards, Team Tile Warehouse

“Easy to order, good price, delivered when expected with no damage.Will definitely use you again.”

Helpful Report

Hi Ian, Thank you for your fantastic 5-star review! We’re glad the ordering was easy, prices were good, and delivery arrived on time with no damage. Looking forward to helping you again in the future. Warm regards, Team Tile Warehouse

“Excellent service good quality tiles haven’t had time to tile my step because of the weather”

Helpful Report

Hi Ray, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with the service and quality. Sorry the weather has held you up—hopefully you can get that step tiled soon. If you share a photo once it’s done, we’d love to see it. Warm regards, Team Tile Warehouse

“So disappointed with this product. I especially needed 30x60 size to fit the new bathrooms I’d built from scratch and while the delivery was super fast the tiles are actually 60x29.5 - doesn’t sound like much but a monumental disaster when you’re on a timeline for 4 bathrooms. I expected more professionalism from a company that has « Tile » in its title but sadly won’t be using again. I’m now behind deadlines and have a 1 inch gap at each ceiling that has to be fixed. Dreading showing my client”

Helpful Report

Hi there, I’m really sorry to hear about the mismatch in tile size and the impact it’s had on your project timeline. That’s not the experience we want for our customers. We do make it clear that from batch to batch, you can get variances in any tile that is not stated as rectified. This is a known phenomena across all tiles and is not restricted to just us. Most tilers will check before starting a project that the tile meets specifications they are looking for and will flag to the client or set out to accomodate any of these variances. I presume this was not done? We are always happy to help and had you checked before starting we could have offered an alternate product to help, once used, I am afraid this is not possible. Kind regards, Team Tile Warehouse

“Tile Warehouse was my lifesaver when I had so much trouble with other suppliers. It was a total coincidence that I saw their website, and I needed the tiles like yesterday! Oh my goodness, their website said "next day delivery," which sounded great. I looked at almost all suitable tiles for my bathroom, and I chose Blanco 3D. I couldn't have chosen anything that better matched my design imagination. 🥰🙏🏼 I am extremely happy with the 3D effect, size, thickness, and all. Customer Service was top-class. They responded so quickly. Well done! 🎉🎉🥳 📍London, UK”

Tile Warehouse 5 star review on 26th November 2025

Helpful Report

Hi Esra, Thank you for the fantastic 5-star review! We’re thrilled to hear that Tile Warehouse came through for you, and that Blanco 3D matched your design so perfectly. So glad the 3D effect and delivery impressed you, and that our team could help quickly. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Navigating the website was simple. I was able to find what I needed quickly. After placing my order I was kept up-to-date. When the parcel arrived, I found that the tiles were securely packaged. The service was excellent from start to finish. Thank you.”

Helpful Report

Hi Larry, Thank you for your fantastic 5-star review! We’re glad you found the website easy to navigate, that you were kept up-to-date on your order, and that the tiles arrived securely packaged with excellent service from start to finish. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The tile warehouse are exceptional from product to customer service and the price my order arrived quickly and all was fine a real credit”

Helpful Report

Hi Col, Thank you for your fantastic 5-star review! We’re thrilled you found our tiles exceptional from product to service, and that the price and fast delivery met your expectations. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great fast Service. Love the tiles and Will definitely shop with you again.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled you loved the tiles and our fast service, and that you’ll shop with us again. If there’s anything else you need, just let us know. Warm regards, Team Tile Warehouse

“The tiles were great unfortunately your refund process is very expensive especially if you don’t live on the mainland and for this reason is why I would not use tile warehouse again”

Helpful Report

Hi there, I’m really sorry to hear about the high refund costs for non-mainland deliveries. While we do our utmost to control our costs on outgoing I am afraid that returns can be high for larger weight returns. This cost is outside our control and would be the same for any mainland provider unfortunately. Kind regards, Team Tile Warehouse

“Great prices and quality tiles.”

Helpful Report

Hi Clare, Thank you for your great review! We’re glad you’re happy with the prices and quality of the tiles. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,617 reviews