Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.55

4.6 Rating 1,198 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, ordered on Monday, delivered on Wednesday. Fully advised of delivery time. Tiles are even better than we expected and a very competitive price.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to hear that your order arrived promptly and that you’re happy with the tiles – we always aim to exceed expectations! Your kind words about our service and competitive pricing mean the world to us. We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Easy to order samples. We then ordered our selected tiles which were delivered on time. On opening the boxes we found that a few of the tiles were chipped. I called the customer service line which was answered by Oliver. He was extremely helpful and arranged to send replacements which arrived promptly on time. We have not yet fitted the tiles so cannot comment on these.”

Helpful Report

Hi there! Thank you for your great 4-star review! We appreciate your feedback and are pleased to hear that the ordering process for samples and delivery went smoothly. We're sorry to learn about the chipped tiles but are glad Oliver could assist you promptly with replacements. Your satisfaction is important to us! We hope you enjoy fitting the tiles once you're ready! Warm regards, Team Tile Warehouse

“This company was very pleasant to deal with and very efficient. Three sample tiles were sent very quickly and the delivery of the order was prompt. They were helpful on the telephone. I would highly recommend.”

Helpful Report

“Peter was excellent in helping choose fittings and his customer service was top notch.”

Helpful Report

Hi Gavin! Thank you for your incredible 5-star review! We’re thrilled to hear that Peter provided excellent assistance in helping you choose your fittings and that you experienced top-notch customer service. Your kind words mean a lot to us, and we’re so happy to know you had a great experience! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Excellent service from start to finish Highly recommended”

Helpful Report

Hi Cheryl! Thank you for your fantastic 5-star review! We’re so pleased to hear that you experienced excellent service from start to finish. Your recommendation means the world to us! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Great sample dispatch and excellent order delivery - very happy thank you”

Helpful Report

Hi AMC! Thank you for your amazing 5-star review! We’re thrilled to hear that you were pleased with our sample dispatch and order delivery. Your happiness is what we strive for, and it’s wonderful to know we met your expectations! We can’t wait to assist you again! Warm regards, Team Tile Warehouse

“Lovely service, got everything quick. Massive discount and it's quality stuff, the graphite porcelain 600/300 I got, really nice finish . Also great advice on the phone in person.”

Helpful Report

Hi James! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received lovely service and got everything quickly. It's great to know you found a massive discount and quality in our graphite porcelain! Your appreciation for the advice, both over the phone and in person, truly means a lot to us. We can’t wait to help you again soon! Warm regards, Team Tile Warehouse

“Most of the tiles were broken on delivery. I called and spoke to someone on the phone who advised I email with photos. I did this straight away only to have a response that the customer service team would be in contact. As yet I will await them contacting directly, I am very disappointed. The tiles were poorly wrapped so of course they were going to break. This platform would not allow me to add my photos.”

Helpful Report

Hi We do apologise for the delay in getting back to you, we did experience an issue last week that has put us slightly behind but we will replace everything for you as fast as we can. Kind regards for your patience

“An excellent service from Tile Warehouse. Delivered promptly and efficiently by delivery man.”

Helpful Report

Hi Rhona! Thank you for your wonderful 5-star review! We’re delighted to hear that you received prompt and efficient service from our delivery man. Your feedback truly brightens our day! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Stunning tile and tile warehouse are the company to deal with great prices and great communication and excellent customer service”

Helpful Report

Hi William! Thank you for your stunning 5-star review! We’re delighted to hear you appreciate our beautiful tiles, great prices, and excellent communication. Your kind words about our customer service truly inspire us! We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Prompt delivery of tile samples, thanks”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so glad to hear that the delivery of your tile samples was prompt. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“I would highly recommend tile warehouse to anyone that asked me. From range of product to price and despatch, they are excellent.”

Helpful Report

Hi Ian! Thank you for your fantastic 5-star review! We’re delighted to hear that you would highly recommend Tile Warehouse and that you found our product range, pricing, and dispatch excellent. Your support truly inspires us to keep delivering the best! We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“A great service from start to finish, and great value for money. Thank you.”

Helpful Report

Hi Amelia! Thank you so much for your amazing 5-star review! We’re delighted to hear that you received great service from start to finish and found excellent value for your money. Your feedback truly means a lot to us! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“I had a very disappointing experience with Tile Warehouse. My delivery was rescheduled twice, and when it finally arrived, it was after 7 pm (outside of normal delivery hours) and was left in a public parking area as claimed by the driver. When I contacted Tile Warehouse, instead of helping, the reception team told me it was a third-party issue and not their responsibility. To make matters worse, I was accused of “threatening” the staff over the phone, which was completely untrue and shows very poor professionalism. The receptionist also promised to call me back after investigating, but I have still received no communication. This whole experience was extremely frustrating, unprofessional, and unacceptable. I would never buy from this company again or recommend them to anyone.”

Helpful Report

“Six tiles had coorners chipped, one was in half, out of a total of 22. I emailed this info. No reply”

Helpful Report

Hi John I have checked all our inbound channels and we have not had anything come through to us, could you have replied to our Do Not Reply email confirming your delivery? We cannot see that if so but if you could contact customerservice@tilewarehouse.co.uk we would be happy to replace anything damaged in transit.

“Excellent service and delivery I would recommend tile warehouse”

Helpful Report

Hi Ray! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had excellent service and delivery, and we truly appreciate your recommendation. Your support means a lot to us! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Ordered a sample tile to check colour and quality - happy with the product itself and delivered quickly. Placed an order for the full amount required - delivered in loose packaging, several tiles damaged. Very disappointing…”

Helpful Report

Hi Matthew, Thank you for taking the time to share your experience. I’m glad to hear you were satisfied with the sample and the initial delivery speed. However, I'm very sorry to learn about the damage to your tiles upon arrival. This is not the standard we strive for, and your feedback is valuable in helping us improve our packaging. Please reach out to customerservice@tilewarehouse.co.uk, and we’ll do our best to resolve this issue for you and arrange replacements. Thank you for your understanding. Warm regards, Team Tile Warehouse

“sent wrong tile colour and size”

Helpful Report

Hi, I’m really sorry to hear that there was an issue with the tile colour and size you received. We understand how frustrating this can be. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk, and we’ll make it right for you. Your satisfaction is important to us and we try really hard to make sure you get what you ordered. Kind regards, Team Tile Warehouse

“Very helpful advice and guidance”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We’re delighted to hear that you found our advice and guidance helpful. Your satisfaction is our top priority, and it’s great to know we could assist you! We can’t wait to help you again in the future! Warm regards, Team Tile Warehouse

“Great service, prompt delivery”

Helpful Report

Hi Liz! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received great service and prompt delivery. It’s always our goal to ensure our customers are happy, and your feedback truly brightens our day! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,198 reviews