Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,905 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,905 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only ordered samples but very easy website to navigate”

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“Horrendous customer service. Gaslighting person in the office trying to tell me I accepted the order becuase the driver took a photo of me in the middle of a conversation where I was asking him NOT to leave in the middle of the road.”

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“I ordered some sample tiles that came quickly, great quality and lovely tiles. I have just put an order through to tile my bathroom. Site easy to navigate.”

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“Staff so very helpful and delivery quickly”

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“Love the tiles and customer service was top notch!”

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“Great service at good prices”

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“The items I ordered arrived swiftly and in good condition, and the price was far better than other places that stocked the flooring. Will be ordering again with Tile Warehouse in future!”

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“Great quality, quick”

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“I bought the product from Tile Warehouse without doing enough research. It turned out I could've got it cheaper and quicker elsewhere.”

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“Good customer service snd prompt delivery. Would recommend”

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“Needed to change delivery date staff were excellent”

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“Very good service and delivered when expected. Easy to use site”

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“Charge £95 for Delivery. Previous order tiles missing & damaged.”

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“There was some damage to a few of the tiles caused in transit but a fuss free replacement - very easy to.contact and talk to someone who sorted it out quickly and with no extra cost to.me. excellent customer service. Thankyou fir a seamless transaction.”

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“Excellent service”

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“Great service with great prices. The tiles we bought were stunning”

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“Box of 148x148 black tiles,very pleased with them,very well packaged and exactly as described”

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“Prompt delivery looking forward to seeing the product in situ”

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Hi there, Thanks for the great review. We’re really glad to hear you’re looking forward to seeing the product in situ and that delivery was prompt. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Awful service! Contacted customer services in multiple ways, several times about my broken full size tiles order - due to very poor packaging. Not one person responded or refunded my order. If you can't even acknowledge an email I do not trust you with a full tile order. Steer clear!”

Helpful Report

Hi Sylvester, I’m really sorry to hear about the issues with your broken full-size tiles and the lack of response. That isn’t the service we aim to provide. Having checked all our inboxes, live chat archives and phone logs, we cannot find any contact from you. Can i confirm you have not just responded to a no reply correpondance from us please? If you’re still dealing with this, please share your order number and the best contact method, and I’ll personally look into the status of your refund or replacement and ensure you’re kept informed. Please contact us at customerservice@tilewarehouse.co.uk and we will sort this immediately for you in any way you wish. Kind regards, Team Tile Warehouse

“Very quick delivery”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear delivery was very quick. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,905 reviews