Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful knowledgeable staff, nothing is too much trouble, my go to shop for tiles”

Helpful Report

Hi CY13, Thank you so much for your wonderful 5-star review! We’re thrilled to hear you found our staff helpful and knowledgeable. It’s always our pleasure to go the extra mile for our customers, and we’re delighted to be your go-to shop for tiles! We sincerely appreciate your support and look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Poor service”

Helpful Report

Hi Matt, I’m sorry to hear that you felt our service was below par. We strive to provide a positive experience for all our customers, and it’s clear we didn’t meet your expectations this time. Your feedback is important to us and will be used to make the necessary improvements. Thank you for sharing your thoughts with us. We hope to earn back your trust in the future. Best wishes, Team Tile Warehouse

“Amazing product and amazing service. I will definitely be using this company again.”

Helpful Report

Hi Kim, Thank you for your amazing 5-star review! We’re thrilled to hear that you loved our product and service. Your satisfaction means the world to us, and we can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Great tiles at a good price, delivery was straightforward on my selected date and all tiles intact.. No issues would use again”

Helpful Report

Hi Adam, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found great tiles at a good price and that your delivery went smoothly. It’s wonderful to know everything arrived intact and without issues. Your satisfaction means the world to us! We can’t wait to welcome you back for your next project! Warm regards, Team Tile Warehouse

“Moroccan floor tiles . Great quality, look fantastic& clean like a dream”

Helpful Report

Hi Gina, Thank you for your amazing 5-star review! We're delighted to hear that you're loving your Moroccan floor tiles and that they’re both high quality and easy to clean. They truly are a fantastic choice for adding charm to any space! We appreciate your feedback and look forward to serving you again soon! Warm regards, Team Tile Warehouse

“I would recommend tile warehouse to family and friends as l found them to be very helpful and knowledgeable l was very happy with my purchase the tiles were just as described in the app”

Helpful Report

Hi Mick, Thank you for your fantastic 5-star review! We're so pleased to hear that you found our team helpful and knowledgeable. It's great to know that your tiles were just as described in the app, and we appreciate you recommending us to your family and friends! Looking forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“Very good service, my tiles come in time. It is exactly like picture, very resistant. I am happy with my purchase.”

Helpful Report

Hi Cristina, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your tiles arrived on time and matched the picture beautifully. It’s fantastic that you’re happy with your purchase and finding them to be so resistant. Your satisfaction means the world to us! We’re here for you anytime you need us! Warm regards, Team Tile Warehouse

“Price for my tiles was very good compared to other companies. Delivery was good and on time”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you found our prices competitive and that your delivery was prompt. Your satisfaction is our priority, and it's wonderful to know we hit the mark! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Super helpful advice on product, ultimately delivering the perfect trim in time for the job⭐️⭐️⭐️thanks for you help!”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that our advice helped you find the perfect trim and that it arrived just in time for your job. Your feedback is truly appreciated! Can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“I was amazed at the help and service I received when speaking with this company . I am delighted with my product and would recommend anyone to use them to be sure you are getting the product you need at the best price.”

Helpful Report

Hi Leslie, Thank you for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with our help and service. It’s great to know that you’re happy with your product and that you would recommend us to others. Your support means a lot to us! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“The tiles themselves are beautiful and I would highly recommend. The delivery and customer service on the hand has completely deterred me from supporting this company. I ordered ten tiles and all of which were damaged on delivery. I sent them a message on the day with photo evidence of the damages and it’s a week later and still no reply! I even sent follow up emails and nothing! I just want a refund at this point not even the tiles! The delivery cost more than the tiles themselves and they were shipped lose in a box with one air bag.”

Helpful Report

“Very happy with the whole process. Had 3 x sample tiles which arrived promptly and were great in helping me make a decision. Very happy with the wood panelling effect of my final choice - and also happy with the suggested grout "colour" when I called for advice/suggestions.”

Helpful Report

Hi there, Thank you so much for your glowing 5-star review! We're thrilled to hear that the sample tiles helped in your decision-making process and that you're happy with the wood panelling effect of your final choice. We're also glad that our suggestion for the grout colour was helpful! Your feedback means a lot to us, and we can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Absolutely fantastic experience with the Tile Warehouse company. I needed good looking, quality, not ordinary, fast delivery, in stock, value priced bathroom tiles and I found them online! I choose Blanco 3D Décor 30x60 tiles and they were just perfect for what I was looking for! I had some questions about delivery etc the customer service was live human (Oliver) and he did an excellent job. Thank you so much for the service. Bravo to entire team. I highly recommend this company.”

Tile Warehouse 5 star review on 20th October 2025

Helpful Report

Hi Esra, Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a fantastic experience with us and that you found the perfect Blanco 3D Décor tiles for your bathroom. It’s great to know that Oliver was able to assist you with your questions and provide the excellent service we strive for. We truly appreciate your recommendation and look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“The tiles exactly as viewed”

Helpful Report

Hi Linda, Thank you for your amazing 5-star review! We're thrilled to hear that the tiles were exactly as you viewed them. Your satisfaction is our top priority, and we're so glad we could meet your expectations. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Absolutely fine. Quick delivery.”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're delighted to hear that you had a quick delivery experience. Your satisfaction means everything to us! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“The tiles themselves were fine, but the customer service was very poor. I paid around £32 for delivery, yet the tiles were not delivered on time. After waiting five days, I called to cancel the order, and the colleague confirmed it had been cancelled. However, the next day I received an alert saying my delivery was on its way. The whole experience was frustrating and disappointing. I did end up keeping the tiles in the end, but I hope the company will at least have the decency to refund the delivery fee, given that the order arrived almost a week late.”

Helpful Report

“Fast delivery and exactly what we were looking for to replace some similar tiles in our home. Thank you for your excellent service and for getting them to us so quickly.”

Helpful Report

Hi there, Thank you so much for your glowing 5-star review! We're thrilled to hear that you found exactly what you needed and that our speedy delivery met your expectations. Your kind words about our service truly brighten our day! Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

“Great communication and exactly what i needed”

Helpful Report

Hi Tony, Thank you for your fantastic 5-star review! We’re so pleased to hear that our communication met your needs perfectly. Your feedback truly makes our efforts worthwhile! We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“By mistake, I provided the wrong delivery address. Staff has been so helpful and patient and eventually I received the tiles undamaged and on time. Thank you Tilewarehouse”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that our staff was able to help you resolve the delivery issue and that your tiles arrived undamaged and on time. Your satisfaction is our priority, and we appreciate your kind words! We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Tiles were packed chipped and broken and at least a quarter of them. I found the tiles not packaged well Very disappointed”

Helpful Report

Hi Richard, I’m really sorry to hear that your tiles arrived chipped and broken. It’s disappointing to know that the packaging didn’t meet your expectations. We always aim to ensure that our products arrive in perfect condition, so your feedback is valuable to us. We appreciate you bringing this to our attention, and I assure you that we will look into the packaging process to avoid similar issues in the future. Thank you for sharing your experience, and we hope to improve your impression of us next time. Please contact customerservice@tilewarehouse.co.uk and we will obviously refund or replace the damaged tiles at our expense. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews