Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,617 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 1st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price. Great quality. Great service. There is no need to pay over the odds if you like the tiles. Samples arrived very quickly too. Highly recommend!”

Helpful Report

“Great service,good quality and fast delivery”

Helpful Report

“Fast delivery, good price.”

Helpful Report

“Service, price and delivery fine. Only slight problems where that no corner tiles available for the quarry tiles ordered and the grout proved to be a diifferent colour to the shown shown on the website - nearer to white than grey.”

Helpful Report

“The tile warehouse are exerlent for communications product and delivery all first class would definitely recommend them to all”

Tile Warehouse 5 star review on 12th November 2025

Helpful Report

“Great service with quick delivery and great product!”

Helpful Report

“Tile ware house customer service was excellent from start to Finnish. I was updated with delivery times/dates when there was a delay, my questions were answered promptly and professionally. When my delivery arrived I had some broken tiles, I spoke to the team at tile warehouse and within days my replacement tiles were delivered. Staff are very helpful. I felt like an appreciated customer (which you don’t get often these days)! The quality was excellent, exceeding expectations. I’d recommend tile warehouse to anyone purchasing tiles. Brilliant prices and very impressive service. Thank you.”

Helpful Report

“Love the goods, super efficient delivery !”

Helpful Report

“Good product and great price and service”

Helpful Report

“Easy to order, Delivery time as stated. Good. Tiles boxed as stated , Tiles look great. Well done all.”

Helpful Report

“quick easy service”

Helpful Report

“Great tile options , very quick service, I've bought tiles 2x from the company”

Helpful Report

“Helpful staff and Matrix Pebble Beige Matt Tiles very good value for money and look great but wish we hadn't bought the matching coloured grout - it doesn't match at all and looks dreadful - green instead of beige”

Helpful Report

“Big range of tiles, with quick sample delivery. Queries resolved very quickly and good communication about deliveries.”

Helpful Report

“Superb punctual delivery, lovely friendly and very helpful driver Thank you”

Helpful Report

“Big range of tiles, excellent customer service and very competitive prices.”

Helpful Report

“Brillant customer service & fast delivery”

Helpful Report

“Very helpful and pleasant when making order and when I made a mistake arranging delivery date. Drlivery was excellent.”

Helpful Report

“I'm very happy with my experience with Tile Warehouse. I received my tiles on the delivery date I selected, and there were no problems with the condition. The customer service was excellent. I phoned twice, and both times my requests were dealt with promptly and efficiently. Oliver was particularly friendly and professional.”

Helpful Report

Hi Carly, Thank you for your wonderful 5-star review! We're so glad to hear that your experience with Tile Warehouse was smooth and that your tiles arrived in perfect condition. It’s fantastic to know that our customer service team, especially Oliver, was able to assist you in such a friendly and professional manner. Your feedback truly makes our day! Warm regards, Team Tile Warehouse

“Tile Warehouse's customer service was excellent. I phoned twice and each time my requests were addressed promptly and efficiently, and the person I spoke to was friendly and helpful. Oliver was particularly friendly and professional. I received my delivery on time and the tiles were in excellent condition.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you had such a positive experience with our customer service and that Oliver was able to assist you so effectively. It's great to know your delivery arrived on time and in excellent condition! Your kind words mean a lot to us, and we look forward to serving you again in the future. Warm wishes, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,617 reviews