Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,294 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 26th September 2025

Mrs Beverley Goodrich

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first experience of Tile Warehouse, customer service was excellent, delivery was quick, all the items received well packed and of excellent quality, completely satisfied.”

Helpful Report

Hi Roger! Thank you for your fantastic 5-star review! We're thrilled to hear that you had an excellent experience with our customer service and that your order arrived promptly and well-packed. It’s wonderful to know that you are completely satisfied with the quality of your tiles! We truly appreciate your feedback and look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Thank you for the samples...we found a color we preferred nearby”

Helpful Report

Hi Donna! Thank you for your review! We're glad to hear that the samples were helpful for you, even if you found a color you preferred nearby. We appreciate your feedback, and if you ever need assistance in the future, don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“A reactive rather than a proactive Company. Tiles did not arrive as promised with no communication. I understand that things do not always go the plan but a phone call or text from the Company would have helped considerably with forward planning. Staff were always pleasant and helpful when I did phone and emails were responded to promptly, but I should not have to do all the chasing. That said their service and prices are very good.”

Helpful Report

Hi Michael, Thank you for sharing your feedback with us. We sincerely apologise for the communication issues you experienced regarding your tiles. While we strive to deliver exceptional service, we understand that keeping our customers informed is just as important. We appreciate your kind words about our staff and responsiveness, and we're glad to hear that you found our prices and overall service to your liking. Your insights will help us improve our proactive communication in the future. We hope to serve you better next time! Warm regards, Team Tile Warehouse

“Terrible delivery service as not in time with 3 tiles unusable. One broken and 2 with glue on face. Damaged rotting packaging and no response when submitting a complaint”

Helpful Report

Hi Sarah, I’m truly sorry to hear about your experience with the delivery and the condition of the tiles upon arrival. This is not the level of service we aim to provide, and your frustration is completely understandable. I have reached out to our customer service team at customerservice@tilewarehouse.co.uk with your details, and we will make it our priority to address this as quickly as possible. Warm regards, Team Tile Warehouse

“Awful won't order again.”

Helpful Report

Hi Zoe, I’m really sorry to hear that you had a disappointing experience with us. We take customer feedback seriously and your concerns are important to us. If you could reach out to our customer service team at customerservice@tilewarehouse.co.uk, we’d love the opportunity to assist you further and make things right. Best wishes, Team Tile Warehouse

“Excellent tiles and service, would buy from again”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you loved our tiles and service. Your satisfaction means everything to us, and we can’t wait to help you with your next project! Warm wishes, Team Tile Warehouse

“delivered quickly & as described”

Helpful Report

Hi Alan! Thank you for your 4-star review! We're thrilled to hear that your delivery was quick and that everything arrived as described. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out! Warm regards, Team Tile Warehouse

“Ordered a sample with came quickly. Great customer service”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your sample arrived quickly and that you were pleased with our customer service. We always aim to provide a seamless experience for our customers, and your kind words confirm we're on the right track! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Quick delivery, polite and helpful delivery driver, price was great thank you”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced quick delivery and found our delivery driver polite and helpful. We're also glad you were happy with the price! Your satisfaction means a lot to us, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again! Warm regards, Team Tile Warehouse

“Still waiting for a refund after 3 weeks for damaged tiles”

Helpful Report

Hi Perthshire, I’m really sorry to hear that you’re still waiting for your refund after the delay. We aim to process all refunds as quickly as possible, and I understand how frustrating this can be. I understand this was all resolved for you last week Best wishes, Team Tile Warehouse

“Received the wrong tiles all broken ,correct tiles Received over 50% broken . Sent 2 emails and a phone to resolve and got no reply”

Helpful Report

Hi Sally, I’m truly sorry to hear about the issues you've encountered with your tile order and the lack of response from our team. This is definitely not the service we strive to provide, and your frustration is completely understandable. Your feedback is important, and I’ve flagged this matter for our customer service management to ensure we address it promptly. I urge you to reach out again on 0800 138 1668 , as we want to assist you in resolving these issues. Thank you for your patience, and we appreciate you bringing this to our attention. Warm regards, Team Tile Warehouse

“Helpful, positive,on time delivery, good product and competitive pricing”

Helpful Report

Hi Peter! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service helpful and that the delivery was right on time. It's great to know that you’re happy with both the product and our competitive pricing. Your satisfaction means a lot to us! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Very good, swift service - very impressed”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our swift service left such a positive impression on you. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Sample tiles were poorly packaged and arrived broken. I reported this via three emails but have still received no meaningful response. I was forced to raise a complaint via PayPal to get a full refund. Needless to say, the full order for tiles was placed elsewhere .”

Helpful Report

Hi Stephen, I’m truly sorry to hear about the issues you experienced with the packaging of your sample tiles and the lack of response from our team. I can understand how frustrating this must have been for you, and we appreciate you bringing it to our attention. We strive to ensure that all our customers receive their orders in perfect condition, and it is clear we fell short in your case. Your feedback is incredibly valuable to us, and I assure you that we will address this matter with our shipping department to improve our processes. I have referred this to the customer services manager to ook into this personally for you Thank you for your understanding, and we truly appreciate your feedback. Warm regards, Team Tile Warehouse

“Tile samples arrived super fast…. Ordered on Monday and arrived Tuesday 24hours amazing! Now we are ready to get our order placed as the experience with just receiving the samples was second to none. Well done Tile Warehouse super service and experience 😁”

Helpful Report

Hi Aly! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your tile samples arrived so quickly and that the entire experience was so positive for you. It's wonderful to know that you're ready to place your order with us! We truly appreciate your kind words and look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Tiles came badly packed. Impossible for tiler to open without potential damage caused. A number broken. Tile quality was great. Packing was awful.”

Helpful Report

Hi John, Thank you for your feedback, and I'm really sorry to hear that the packing did not meet our usual standards and resulted in damaged tiles. We strive to ensure that our products arrive in perfect condition, and your comments are invaluable in helping us address these issues. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk. We'll work swiftly to resolve this for you and ensure you receive the quality that you expect. Warm regards, Team Tile Warehouse

“very prompt delivery and reply to query”

Helpful Report

Hi there! Thank you so much for your glowing 5-star review! We're delighted to hear that our team responded promptly to your query and ensured a swift delivery. Your appreciation for our service truly motivates us to keep delivering the best for our customers. We're always here to help, and we look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Very pleased with the product and the service, thank you.”

Helpful Report

Hi Jerry! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’re pleased with both our product and service. Your kind words motivate us to keep striving for excellence. We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“Highly recommended 100%. Easy online purchase process, Items as described, prompt delivery”

Helpful Report

Hi Donald! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our online purchase process easy and that your items arrived promptly as described. Your recommendation means a lot to us! We’re always here to help, and we can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Customer service is outstanding. In the past I have had tiles that were damaged during delivery immediately replaced. Any problems you might encounter will be dealt with promptly by one of the members of staff. As they have a good range of tiles I don't look elsewhere as , when you need it, such good customer service is a blessing.”

Helpful Report

Hi J! Thank you so much for your amazing 5-star review! We’re delighted to hear that you had a positive experience with our customer service and that we could assist you promptly. It’s fantastic to know that our range of tiles keeps you coming back to us! Your kind words truly inspire us to continue providing the best service possible. We look forward to helping you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,294 reviews