Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,617 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 1st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without doubt, I finally found out it pays to search the net. The prices were more than competitive which drew me in, then the outstanding customer service added a cherry to a very satisfying cake when I had to add some extra tiles to the order ( my fault entirely as I forgot to add in where a washing machine and soon to be defunct dishwasher needed to be tiled), the point is, nothing seemed to be too much trouble, the tile quality is outstanding, the delivery was as promised and bby a cheerful helpful chap too). If you want tiles, with the range this company has you won't go wrong.”

Helpful Report

Hi Robin, Thank you for your fantastic 5-star review! We’re thrilled you found great prices, and that our customer service and delivery made the process easy—glad the extra tiles worked out for you as well. If you ever need more tiles or advice, we’re here to help. Warm regards, Team Tile Warehouse

“Quick delivery and almost on time”

Helpful Report

Hi there, Thank you for your review! We’re glad the delivery was quick and that you were nearly on time. If there’s anything we can do to get it fully on time next time, just let us know. Warm regards, Team Tile Warehouse

“Tiles are lovely, good communication, knowledgeable staff, reasonable price.”

Helpful Report

Hi Barrie, Thank you for your fantastic 5-star review! We’re glad the tiles are lovely, and that communication, our knowledgeable staff, and the price met your expectations. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The Tile Warehouse are very helpful, friendly and efficient...what a delight to deal with. I intend buying my excellent value for money tiles from you as soon as they are required (hopefully very soon!)”

Helpful Report

Hi Louise, Thank you for your fantastic 5-star review! We’re delighted you find us helpful, friendly, and efficient, and we look forward to helping you again with your tile needs very soon. Warm regards, Team Tile Warehouse

“Great company fantastic designs, used initially as kitchen splash back.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you found the designs fantastic and that the kitchen splashback worked well. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very good service. Samples provided quickly. Delivery fast and efficient.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you found the service very good, and that the samples and delivery were quick and efficient. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great, competitive prices. My only problem was I clicked for a smaller delivery van as I live on a tight street, but a massive 17 tonne rigid wagon was the choice of vehicle for delivery. Luckily there is a petrol station not far from my house so me and the driver decided to do the handover there. Other than that, everything is OK. I've not actually had a chance to tile the walls yet, but everything looks good up to now. Would have been 5 *'s if not for the delivery vehicle mess up”

Helpful Report

Hi Kim, Thank you for your review and for flagging the delivery vehicle issue. We’re glad the rest of your experience was positive and that you’re happy with the tiles. We’ll note the delivery vehicle concern to improve our scheduling in tight streets in the future. If there’s anything else you need as you start tiling, we’re here to help. Warm regards, Team Tile Warehouse

“Easy company to order off but when 200 tiles came on a pallet and disabled husband told driver not paid to take them off left in middle of path till someone came and couldn’t get in be aware of pallets”

Helpful Report

Hi there, Thanks for your feedback. I’m sorry to hear about the pallet situation and the inconvenience it caused. We do try to make it very clear, at every step of the ordering process, that we use third party carriers and that delivery is kerbside due to insurance insistance. Warm regards, Team Tile Warehouse

“Very happy with the service, cheap price and the tiles, I ordered and laid 40sqm of large oak effect plank tiles, they look fantastic in my kitchen and orangery. Not a single tile damaged on the pallet, many thanks to you and your delivery firm”

Helpful Report

Hi s, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with the 40sqm of oak effect plank tiles and the delivery. If you ever need anything else, just let us know. Warm regards, Team Tile Warehouse

“I got exactly what I was looking for and they were delivered next day with care so I am very happy. Will definitely use this company again.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you got exactly what you were looking for and the delivery was next day with care. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“I ordered several samples, followed by about 100 sq m of floor tiles from tile warehouse, and was very happy with the process, prices and delivery, and I'm also pleased with the quality of the tiles.”

Tile Warehouse 5 star review on 19th November 2025

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted you were happy with the process, prices, delivery, and the tile quality. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Good value. Good delivery. Good product.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you found good value, delivery, and the product. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Customer service excellent; price couldn’t be beaten, delivery spot on, returns totally unnecessary, therefore refund not required. Sadly no photos on this phone, but everybody who views the bathroom says “wow, awesome “!”

Helpful Report

Hi Richard, Thank you for your fantastic 5-star review! We’re thrilled you had a great experience with our service, prices, and delivery. It’s a shame you can’t share photos this time, but we’re glad the bathroom looks wow to everyone who sees it. If you ever need anything else, just let us know. Kind regards, Team Tile Warehouse

“Very helpful staff and products fairly priced, a great service !”

Helpful Report

Hi Kevin, Thank you for your fantastic 5-star review! We’re glad our staff were helpful and that you found our products fairly priced. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“fast delivery”

Helpful Report

“Lovely tiles look great thank you fab service”

Helpful Report

Hi Ellen, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the tiles and the service. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Excellent choice, good pricing and delivery as scheduled.”

Helpful Report

Hi Adam, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the choice, pricing, and delivery as scheduled. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“If I could, across the board I'd happily add more stars than allowed. In particular, the lady who sorted out a request to add a mere 8 tiles to the order as I'd forgotten to allow for under a washing machine and a dishwasher and is particularly commended for her utterly painless assistance and I know, other lesser companies would have made me make a separate order to add to the hassle of the logistics of a refurbishment I'm daunted by. Then there's price, which was far and away better than the nearest competitor for the exact same design of tile. Delivery was promised and the promise kept as stated and for once in this painful world, a customer centric company exceeded every expectation with courtesy, cost effectiveness and without a hint of hassle involved so well done everybody. Thanks for being heroes of consumerism.”

Helpful Report

Hi Mr., Thank you for your fantastic 5-star review! We’re thrilled you were pleased with the painless assistance, competitive price, and on-time delivery. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“We ordered the Marrakesh Olive Green Zellige Effect Tiles and are really pleased with the whole experience. The ordering process was simple and straightforward, and the price was very reasonable for the quality. The tiles look even better in person, with a lovely finish that adds real character to the space. Delivery was prompt and well organised, with everything arriving safely and well packaged. Although we didn’t need to use the returns or refunds process, it was reassuring to see that the policy was clear and easy to understand. Overall, fantastic tiles and a smooth, reliable service. We’d happily order from here again.”

Helpful Report

“Ordered, delivered quickly and with care. Very happy, will use again”

Helpful Report

Tile Warehouse is rated 4.5 based on 1,617 reviews