Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,044 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,044 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou. All items delivered as promised and all used. Cheers.”

Helpful Report

Hi H! Thank you for your wonderful 5-star review! We're delighted to hear that everything was delivered as promised and that you've put them to good use. Your support means everything to us! Cheers to your next project! Warm regards, Team Tile Warehouse

“Efficient & helpful”

Helpful Report

Hi Emma! Thank you for your wonderful 5-star review! We're delighted to hear that you found our service efficient and helpful. Your kind words drive us to keep providing top-notch service for all our customers. We look forward to assisting you again soon! Warm regards, Team Tile Warehouse

“Efficient and quality tiles.”

Helpful Report

Hi Bella! Thank you for your wonderful 5-star review! We're delighted to hear you found our tiles efficient and of high quality. Your positive feedback means a lot to us and encourages our team to keep striving for excellence. We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Poor. Tiles may be great, but yet to receive them”

Helpful Report

Hello Bryan, I have reached out personally via email. Hopefully we can try to get this resolved for you> best wishes, Oliver

“Very good and quick delivery service.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that you experienced our quick delivery service. Your satisfaction is our top priority, and it's always great to know we're meeting your expectations. We appreciate your support and look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great product delivered really quick and a great price thank you”

Helpful Report

Hi Neville! Thank you so much for your wonderful 5-star review! We're delighted to hear that you loved our product and that it was delivered quickly at a great price. Your satisfaction means the world to us and keeps us motivated to continue providing excellent service. We hope to serve you again soon! Warm regards, Team Tile Warehouse

“Great service Needed 6 more tiles too finish the wall ordered on Wednesday arrived Friday morning Great many thanks to all the staff”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that our team was able to assist you promptly and that your tiles arrived just in time. Your appreciation means the world to us and encourages us to keep up the great service. We're here for you whenever you need us again! Warm regards, Team Tile Warehouse

“The driver was extremely helpful delivering with difficult access and helping my 89 year old mother. It was my mistake, I should have been there to help, I though the delivery was next Thursday. Amazing quick delivery and amazing delivery driver.”

Helpful Report

Hi Sarah! Thank you so much for your wonderful 5-star review! We’re delighted to hear that our driver was able to help your mother during the delivery. Your appreciation of their efforts means a lot to us. Don’t worry about the mix-up; we're just glad everything worked out well! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“.10 character”

Helpful Report

Hi Eric! Thank you for your great 4-star review! We're glad to hear that you found what you were looking for. Your feedback is important to us, and we continuously strive to improve our services. If there's anything we can do to enhance your experience next time, please let us know! Looking forward to serving you again! Warm regards, Team Tile Warehouse

“I give it 4 stars only because the strip came with one scratch, the rest is fine, overall I recommend it”

Helpful Report

Hi Przemyslaw! Thank you for your review and for recommending us! We appreciate your feedback and are sorry to hear about the scratch on your strip. We're glad to know that overall you were satisfied with your purchase. Your comments help us improve our service, and we hope to provide you with a flawless experience next time. Warm regards, Team Tile Warehouse

“Should contact customer if they are not going to deliver on scheduled day”

Helpful Report

Hi there! Thank you for your valuable feedback and your 5-star rating! We appreciate your suggestion about contacting customers regarding delivery schedules. It's essential for us to improve our service, and your input helps us do just that. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Very nice tiles and outstanding service from Oliver.”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear you loved our tiles and that Oliver provided you with outstanding service. Your kind words mean a lot to us and motivate our team to keep striving for excellence. We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“Ordered samples, arrived next day, brilliant”

Helpful Report

Hi there! Thank you for your brilliant 5-star review! We’re so glad to hear that your samples arrived promptly and that you’re happy with the service. Quick delivery is important to us, and we appreciate your feedback! Looking forward to assisting you with your project! Warm regards, Team Tile Warehouse

“Great service from a great company”

Helpful Report

Hi Philip! Thank you for your incredible 5-star review! We're so pleased to hear that you had great service with us. Your support means a lot, and we're committed to maintaining that high level of service for all our customers. We can’t wait to assist you again in the future! Best wishes, Team Tile Warehouse

“Excellent - great service! Many thanks.”

Helpful Report

Hi there! Thank you so much for your excellent 5-star review! We're delighted to hear that you had a great experience with our service. Your kind words mean a lot to us, and we're here to help anytime you need! Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Good company, Easy to deal with, good choice and variety.”

Helpful Report

Hi Mark! Thank you for your fantastic 5-star review! We're delighted to hear that you found it easy to deal with us and appreciated our variety of options. Your positive feedback keeps us motivated to provide the best experience possible. Looking forward to seeing you again soon! Warm regards, Team Tile Warehouse

“Very helpful and quick delivery”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that you found our team helpful and appreciated the quick delivery. Your support means so much to us and motivates us to continue delivering great service. We look forward to assisting you again in the future! Best wishes, Team Tile Warehouse

“Fast service, competitive price”

Helpful Report

Hi Anthony! Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our fast service and competitive pricing. Your feedback means a lot to us and keeps us motivated to deliver the best for our customers. Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“I lost my order items and money, the company doesn't care if the customer didn't get back to them with 14 days , which I think it is wrong, first the item was not checkout rightly from the warehouse, hence i lost money , and i have to order the same again as i didn't get them in the first delivery which is not my fault.”

Helpful Report

Hello Jing, I am really sorry to hear about your experience. We do require all orders to be checked within a reasonable timeframe. Unfortunately, as we were not notified of any issues until well over 30 days after the items had been delivered, it limits what assistance we can provide. We always advise customers to check within 14 days to ensure they're happy with the product. Best wishes, Oliver

“No fuss fast delivery and tiles as described.”

Helpful Report

Hi William! Thank you for your awesome 5-star review! We're delighted to hear that you experienced a no-fuss delivery and received the tiles just as described. Your support means a lot to us, and we’re here to assist you with any future projects! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,044 reviews