Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,739 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to speak to a human. Unable to take off VAT as we do not pay it in the Channel Islands. I've not received my goods as yet so Unable to comment on my product delivery.”

Helpful Report

Hi John, I’m sorry you’re having trouble getting in touch and for any confusion around VAT. I’d like to help get this sorted and check on your order status. Could you please share: - your order number - a brief note on the VAT issue and the Channel Islands context We’ll investigate with our team and get back to you as quickly as possible. If you’d prefer, you can also reply with your preferred resolution and we’ll do our best to accommodate. Thank you for your patience. Kind regards, Team Tile Warehouse

“Very good service along with exellent communication , made for a great experience.”

Helpful Report

Hi Christopher, Thanks for your 5-star review. We’re glad the service and communication were excellent and that it made for a great experience. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The whole process was extremely smooth and easy. From order to delivery inclusive of any amendments in-between. The quality of the tiles is just fantastic and cannot be faulted.”

Helpful Report

Hi Hina, Thanks for your 5-star review. We’re glad the process was smooth from order to delivery and that you’re happy with the tiles. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Excellent service from this Company . My new 3 colour metro pattern looks great in the kitchen . Very useful being able to order in tile numbers rather than by box.”

Tile Warehouse 5 star review on 26th January 2026

Helpful Report

Hi Ian, Thanks for your 5-star review. We’re glad you’re happy with the service, the 3-colour metro pattern in the kitchen, and that ordering by tile numbers was useful. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very pleased”

Helpful Report

Hi val, Thanks for your 5-star review. We’re glad you’re very pleased. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Good choice of delivery dates which was helpful. Tiles delivered in good condition.”

Helpful Report

Hi Rhea, Thanks for your 5-star review. We’re glad the delivery dates were helpful and that the tiles arrived in good condition. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Concise website with all product informatiuon required”

Helpful Report

Hi Bryan, Thanks for your 5-star review. We’re glad you found the website concise and that all the product information you needed was there. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Fantastic service and delivery time. I had a little problem with the order and it was sorted out quickly and professionally in a timely manner. The tiles were beautiful and I will definitely do business with you again. Thank you very much for your service.”

Helpful Report

Hi Yvonne, Thanks for your 5-star review. We’re glad our service and delivery time met your expectations and that we resolved the issue quickly and professionally. It’s lovely to hear you’re happy with the tiles and that you’d buy from us again. Warm regards, Team Tile Warehouse

“Delivered promptly.”

Helpful Report

Hi there, Thanks for your 4-star review. We’re glad you felt there was value for money. If there’s anything we can do to make it a 5-star experience, please let us know. Warm regards, Team Tile Warehouse

“Excellent customer service and support. Samples arrived quickly.”

Helpful Report

Hi Shannon, Thanks for your 5-star review. We're glad you had excellent customer service and that the samples arrived quickly. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Brilliant service and helpful and polite”

Helpful Report

Hi Marion, Thanks for your 5-star review. We’re glad you found our service brilliant and that our team was helpful and polite. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Swift delivery and great product.”

Helpful Report

Hi Stephen, Thanks for your 5-star review. We’re glad you’re happy with the swift delivery and the great product. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“It was a great experience shopping in Tile Warehouse”

Helpful Report

Hi Jaimes, Thanks for your 4-star review. We’re glad you had a great experience shopping with Tile Warehouse. If there’s anything we can do to make it a 5-star experience, please let us know. Warm regards, Team Tile Warehouse

“Great service, great staff that are willing to help before and after sale”

Helpful Report

Hi Harri, Thanks for your 5-star review. We’re glad you found great service and helpful staff before and after the sale. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Well done everything went like clockwork .”

Helpful Report

Hi Don, Thanks for your 5-star review. We’re glad everything went like clockwork. If there’s anything else we can help with, just let us know. Warm regards, Team Tile Warehouse

“Quick deliver well packed will definitely use again”

Helpful Report

Hi Dariusz, Thanks for your 5-star review. We’re glad the delivery was quick and well packed. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Tile warehouse website is easy to use. Lots of choice and the ability to put tiles in a room scenario is very useful .The sample arrived on time .and the amount we needed also .so far happy with the service”

Helpful Report

Hi Christine, Thanks for your 5-star review. We’re glad the website is easy to use, the room scenario helped, and the samples arrived on time with the right amount. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great service very helpful. Delivery person was very good.”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad the service was great and the delivery person was very good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Poor customer service”

Helpful Report

Hi Rochelle, I’m really sorry to hear about your experience with our customer service. That isn’t what we aim for. Please could you share your order number and a few details about what went wrong so we can look into it and make things right as quickly as possible? If you’d prefer, you can also reply with any specific resolution you’d like, and we’ll do our best to accommodate. Thank you for bringing this to our attention. Kind regards, Team Tile Warehouse

“We only placed a small order but the customer service was excellent. A follow up call after we ordered samples to check we had received them ask in text.”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad the customer service was excellent and that a follow-up call after you ordered samples helped confirm you received them. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,739 reviews