Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, good quality, competitive pricing, helpful”

Helpful Report

Hi Peter! Thank you for your amazing 5-star review! We're so pleased to hear that you had a great experience with our quick delivery, quality products, and competitive pricing. Our team is always here to help, and it’s wonderful to know you found our service helpful. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Very prompt delivery , driver was most helpful and didn't just dump the pallet at the end of the drive, this followed an easy ordering process and good updates about the delivery times Would recommend”

Helpful Report

Hi Andy! Thank you for your fantastic 5-star review! We're so pleased to hear that you had a smooth ordering process and that our driver went the extra mile to ensure your delivery was handled with care. Your recommendation means a lot to us! We look forward to serving you again! Warm regards, Team Tile Warehouse

“This is best company for tiles.Best price good colitis and fast delivery”

Helpful Report

Hi Tuner! Thank you for your amazing 5-star review! We're so glad to hear that you think we're the best company for tiles and that you appreciate our competitive prices and fast delivery. It's our mission to provide excellent service and quality products to our customers. We look forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Price of the tile was great value. The boxes the tiles came in were very smelly we had to remove the tile and wash them down they smelled like they had been stored on a farm that’s my only concern, but once the tiles were cleaned look great. We were missing the edging so had to contact customer service who sent the missing edging out without any problems. Over all we are happy with the price delivery and customer service only reason I gave four stars is the smell of the boxes.”

Helpful Report

Hi there! Thank you for your great 4-star review! We’re pleased to hear that you found the price of our tiles to be a great value and that they looked fantastic after cleaning. We sincerely apologise for the issue with the smell of the boxes and appreciate you bringing it to our attention. It’s also wonderful to know that our customer service team was able to resolve the missing edging without any hassle. We truly value your feedback and hope to serve you better in the future! Warm regards, Team Tile Warehouse

“Everything was easy and straight forward.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that everything was easy and straightforward for you. Our aim is to make the shopping experience as seamless as possible, and your feedback really affirms that we’re on the right track. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Very easy to order, helpful staff, and very knowledgeable, quick delivery, and easy return when over ordered.very competitive prices, very pleased with whole service from start to finish,”

Helpful Report

Hi Christine! Thank you for your amazing 5-star review! We're so pleased to hear that your ordering experience was easy and that our staff were helpful and knowledgeable. Quick delivery and a smooth return process are definitely part of our commitment to excellent service, and it's lovely to know you found our prices competitive. We look forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Canaletto Beige Terrazzo Effect Tiles 60x60cm. I had seen these tiles in another well known tile store and Tile warehouse were significantly cheaper. These tiles are beautiful and I worked the colour scheme around them for my new kitchen. Exceptional quality and striking design. I have had several comments on how nice they are . Professional, quick and hassle free delivery. I have already recommended Tile Warehouse to friends and family.”

Tile Warehouse 5 star review on 23rd September 2025

Helpful Report

Hi Jingram! Thank you for your amazing 5-star review! We’re so happy to hear that you found the Canaletto Beige Terrazzo Effect Tiles at a better price with us and that they are the perfect fit for your new kitchen. It’s wonderful to know you’ve received so many compliments on their beauty and quality. We truly appreciate your recommendation to your friends and family, as it means the world to us. Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great experience, ordered many samples from various places. Decided on some from here for my bathroom renovation, olive green ones. Came on the day I had selected. Delivery was great. Happy with my purchase. Added on some grout and things too.”

Helpful Report

Hi MrsEggy! Thank you for your amazing 5-star review! We're so happy to hear about your experience ordering samples and that you chose our olive green tiles for your bathroom renovation. It's great to know that everything arrived on the day you selected and that you’re pleased with your purchase, including the additional grout and supplies. We appreciate your support and can't wait to assist you again! Warm regards, Team Tile Warehouse

“The tiles were not like the samples, as some of the colours were faded. Surely a full size sample is supposed to show you what the product you are buying is like. No discounts were offered. Delivery was a day later than expected and I received no notification about this so waited all day. Not super impressed”

Helpful Report

Hi Sophie, I’m really sorry to hear that the tiles didn’t meet your expectations and that your delivery experience was not up to standard. It’s important to us that you receive tiles that match the samples you chose. We take your feedback seriously, and I encourage you to reach out to our customer service team at customerservice@tilewarehouse.co.uk. They're dedicated to addressing concerns like yours and will be able to help find a resolution. Thank you for bringing this to our attention. Warm regards, Team Tile Warehouse

“Problem of wrong colour and broken tiles were handled efficiently and easily with replacements received in 2days.”

Helpful Report

Hi Carole! Thank you for your great 4-star review! We're pleased to hear that we could handle the issue with the wrong colour and broken tiles efficiently. Timely replacements are important to us, and it's wonderful to know you received them quickly. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Good service and delivery promptly.”

Helpful Report

Hi there! Thank you for your great 4-star review! We're happy to hear that you experienced good service and prompt delivery. We always strive to meet our customers' expectations, and feedback like yours helps us improve even further. Looking forward to serving you again! Warm regards, Team Tile Warehouse

“Great tiles, high quality.”

Helpful Report

Hi Nathalia! Thank you for your amazing 5-star review! We're so glad to hear that you love the quality of our tiles. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to helping you with your future projects! Warm regards, Team Tile Warehouse

“All arrived promptly. Packaging good.”

Helpful Report

Hi there! Thank you for your lovely 4-star review! We're glad to hear that your order arrived promptly and that the packaging met your expectations. Your feedback is much appreciated, and we hope to make your next experience even better! Warm regards, Team Tile Warehouse

“Good product at a fair price and excellent speedy delivery.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you found our product to be a great value and that the delivery was speedy. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“The product and price was excellent but the delivery was disappointing. Delivery company said they had delivered my item and sent me a receipt but the driver took it back to the depot after many phone calls including yourself who you did not call me back it was received 3 days later”

Helpful Report

Hi Leonard! Thank you for your honest feedback and for the 5-star rating! We're glad to hear you were pleased with the product and price. We sincerely apologise for the delivery issues you experienced; this is not the standard we aim for. Your feedback is invaluable, and we’ll work closely with our delivery partners to ensure this situation is addressed. We appreciate your understanding and patience, and we hope to serve you much better in the future! Warm regards, Team Tile Warehouse

“Great customer service, fast delivery, good value for money. Lovely tiles.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so pleased to hear that you were impressed with our customer service, fast delivery, and the value we offer. It's always nice to know our lovely tiles are making our customers happy! We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“Love the tiles, they looks fab and good value. Although so many were damaged on arrival but company were brilliant at sending replacements”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad you love the tiles and find them to be good value. We apologize for the damaged items upon arrival, but it’s wonderful to hear that our team's response in sending replacements was helpful. We strive to ensure our customers are completely satisfied! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great price and prompt delivery.”

Helpful Report

Hi Sean! Thank you for your amazing 5-star review! We're so glad to hear that you enjoyed our great prices and prompt delivery. We strive to make every aspect of your shopping experience as smooth as possible. Looking forward to your next visit! Warm regards, Team Tile Warehouse

“Tile Warehouse have given me a superb shopping experience. The choice of tiles is so vast, and I found the exact tile I was looking for. They have not been put in place just yet, I can’t wait to see my new porch floor, it’s going to look amazing. The customer care is excellent. The delivery was excellent. I have nothing but praise for Tile Warehouse. Than you so very much.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're delighted to hear that you found exactly what you were looking for in our vast selection of tiles. It's wonderful to know that you had a superb shopping experience, and we appreciate your kind words about our customer care and delivery. We can't wait for you to see your new porch floor—it sounds like it's going to be stunning! Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Had the tiles we wanted, good price, quick delivery and tiles as described! Good communication as well, Would recommend!”

Helpful Report

Hi I! Thank you for your amazing 5-star review! We're so pleased to hear that we had the tiles you wanted at a good price, and that our delivery was quick. It's also great to know that our communication met your expectations. Your recommendation means a lot to us! We look forward to helping you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews