Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very fast, tiles well packaged and protected. Lovely patterned tiles”

Helpful Report

Hi Desi! Thank you for your amazing 5-star review! We’re thrilled to hear that you received your tiles quickly and that you love the patterned designs. Your feedback truly brightens our day and inspires us to keep up the good work. We can’t wait to help you with your next project! Warm regards, Team Tile Warehouse

“great company thank you always have what i need”

Helpful Report

Hi Joan! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you always find what you need with us. Your support motivates our team to keep delivering the best service possible. We look forward to seeing you again soon! Best wishes, Team Tile Warehouse

“Helpful staff, small delivery issue quickly and painlessly resolved.”

Helpful Report

Hi Stephen! Thank you for your great 4-star review! We're pleased to know that our staff was helpful and that we resolved your delivery issue promptly. Your feedback is invaluable to us and encourages us to keep improving our services. We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Come on time and we'll packed”

Helpful Report

Hi David! Thank you for your great 4-star review! We’re glad to hear that your order arrived on time and was well-packed. Your feedback is really appreciated and helps us continue to improve. We hope to serve you again soon! Warm regards, Team Tile Warehouse

“Poor service. Had some issues with delivery. Called and they said it would cost me more to send the tiles back than they were worth. Was given the email address and I’ve emailed twice in the last 3 weeks, and no one has responded to (despite the fact that their autoreply says they will reply with 48 hours). Don’t waste your money.”

Helpful Report

Hi there, I’m truly sorry to hear about your disappointing experience with our delivery service and the lack of response from our team. It’s understandable that this would be frustrating, and we appreciate you bringing this to our attention. Your feedback is invaluable, I have passed this to the customer services Manager as an escalation and we will resolve this for you today Thank you for your patience as we work to resolve this matter. Warm regards, Team Tile Warehouse

“excellent quality items and fast delivery, communication was excellent. Well happy with service and product”

Helpful Report

Hi Stuart! Thank you so much for your excellent 5-star review! We're thrilled to hear that you're happy with the quality of our items, the fast delivery, and our communication. Your satisfaction is our top priority, and your feedback truly motivates us! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great customer service throughout and fantastic quality tiles , thanks tile warehouse I will definitely be using your service again 😎👍”

Helpful Report

Hi John! Thank you so much for your fantastic 5-star review! We're delighted to hear that you experienced great customer service and are happy with the quality of our tiles. Your kind words inspire us to keep delivering the best! We can't wait to serve you again in the future! Warm regards, Team Tile Warehouse

“Just the job. Quarry tiles delivered fine.”

Helpful Report

Hi there! Thank you for your great 4-star review! We're pleased to hear that the quarry tiles were delivered just as expected. Your feedback means a lot to us, and we're here to help whenever you need! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great price & colours for the tiles I used in for my kitchen & bathroom. A bag of tile adhesive was damaged & they immediately replaced it”

Tile Warehouse 5 star review on 24th September 2025

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're thrilled to hear that you found great prices and colors for your tiles, and we appreciate your understanding regarding the damaged adhesive. Our team is always ready to help, and we're glad we could resolve the issue promptly. We look forward to assisting you with your next project! Warm regards, Team Tile Warehouse

“Good Shower screens and fittings, good prices, prompt delivery, and well packaged.. Its all you need really.. Well done..”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear you’re happy with our shower screens and fittings, as well as our prices and delivery service. Your satisfaction truly means the world to us! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“The particular tiles I wanted were not available in the usual local DIY shops/warehouses. The size and colour I wanted were not stocked, 'not the fashion at this time'. However Tile Warehouse with superior catalogue- selection did. Their delivery was prompt and on time, also good value.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled you found the specific tiles you were looking for in our extensive catalogue. It's great to hear that our prompt delivery met your expectations and that you consider it good value. We aim to provide the best selection and service possible. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Terrible company, delivered damaged tiles and expected me to pay return postage”

Helpful Report

Hi there, I’m really sorry to hear about the issues you faced with damaged tiles and the return process. This certainly isn't the experience we want for our customers, and your feedback is incredibly important to us. I encourage you to reach out to our customer service team at customerservice@tilewarehouse.co.uk. They’re dedicated to resolving these situations and will be happy to assist you further. Damaged tiles should not be your responsibility to return, we only ask you to return goods at your cost when there is nothing wrong with them and you have just changed your mind, or over ordered. Best wishes, Team Tile Warehouse

“There initial response when ordering the tiles. Then when 2 were chipped, they immediately apologised and sent two replacements within a couple of days. Excellent.”

Helpful Report

Hi Shirley! Thank you for your wonderful 5-star review! We're delighted to hear that our team responded promptly when you ordered the tiles, and we truly appreciate your understanding regarding the replacements. It’s our goal to ensure complete satisfaction, and we’re glad we could resolve the issue quickly for you. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Another easy order. Website is easy to use, and order arrives exactly when expected, all intact - thanks!”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and that your order arrived exactly as expected. It’s our priority to ensure everything comes intact and on time. We can't wait to serve you again soon! Best wishes, Team Tile Warehouse

“Pleased with the tiles for the bathroom,looks good .Bit of a mix up at first but soon rectified.”

Helpful Report

Hi Bob! Thank you for your great 4-star review! We're pleased to hear that you are happy with the tiles for your bathroom. We truly appreciate your understanding regarding the mix-up, and we're glad it was resolved quickly. Your satisfaction is important to us! Looking forward to helping you with your future projects! Warm regards, Team Tile Warehouse

“I'm shocked that the tiles arrived at all because I've had a delivery issue twice. The sales team are very polite over the phone, but the customer service team I believe is non existent. My tiles arrived smashed and delayed with no warning that they would be. The warehouse forgot to pick them I guess. I like the tiles, but I'm sure you can get them from somewhere else with better processes in place. If you need to contact 'customer service' for a refund or a complaint then you won't get any response. Shop elsewhere.”

Helpful Report

Hi there, I’m really sorry to hear about the issues you experienced with your delivery and the condition of your tiles. It's disappointing to know your expectations weren't met, and we appreciate your feedback. We strive to improve our processes and take customer service very seriously. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk. They are committed to helping you with any concerns or issues you may have. Thank you for your understanding as we work to make this right. Warm regards, Team Tile Warehouse

“Absolutely 💯 great quality materials. Delivery was fast too.”

Helpful Report

Hi Elizabeth! Thank you for your amazing 5-star review! We're so glad to hear that you loved the quality of our materials and that the delivery was fast. Your satisfaction means everything to us, and we strive to provide the best experience possible. Looking forward to serving you again! Warm regards, Team Tile Warehouse

“Great selection at very reasonable prices Order arrived as stated and all items were packaged well”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're delighted to hear that you found our selection to be great and our prices reasonable. It’s fantastic that your order arrived without any issues and was well-packaged. Your satisfaction is our top priority, and we appreciate your feedback! We look forward to serving you again very soon! Warm regards, Team Tile Warehouse

“Beautiful tiles great price prompt delivery very pleased with my purchase would recommend company to others”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're delighted to hear that you're pleased with your beautiful tiles and that our prompt delivery met your expectations. Your recommendation means a lot to us! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“I'm happy that I purchased from tile warehouse. I made some enquiries before I ordered which their team was vey helpful with and followed up quickly. I also ordered several samples at very low cost, which arrived quickly. I'm pleased with the pallet plus of tiles that I chose, and delivery was on time and with no breakages.”

Helpful Report

Hi Mark! Thank you for your fantastic 5-star review! We’re so glad to hear that our team was helpful and that you received your samples quickly. It’s great to know you’re pleased with your pallet of tiles and that the delivery was on time with no breakages. Your satisfaction is our top priority, and we truly appreciate your feedback! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews