Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 996 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really quick and effieicent - The delivery drivier messaged that he couldnt deliver - we were in but our buzzer was bust so we didnt know. Then got a call by the wonderful Jennifer who then called back the driver and arrange to drop it off again on the same day - soe xcellent customer care”

Helpful Report

Hi Paz! Thank you for your glowing 5-star review! We're delighted to hear that you had such a positive experience with our delivery team and customer care. Jennifer is indeed wonderful, and we're glad she could assist you promptly! Your satisfaction is our priority, and we appreciate your kind words. If you need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“The sample tiles were delivered promptly and in good condition making it easier to choose. Regretfully they didn't quite match our requirements this time so we ordered elsewhere.”

Helpful Report

Hi there! Thank you for your thoughtful 5-star review! We're glad to hear that your sample tiles arrived promptly and in good condition. While it's unfortunate that they didn't match your requirements this time, we appreciate your feedback and hope to assist you with your tile needs in the future. If you have any questions or need help with anything else, feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“very good customer service and staff and price”

Helpful Report

Hi David! Thank you for the brilliant 5-star review! We’re delighted to hear you had a positive experience with our customer service and staff. Your feedback means a lot to us, and we’re glad you found our prices satisfactory! If you ever need anything or have any questions, just let us know. We’re here to help! Best, Oliver Tile Warehouse Team

“Very efficient and goods were as promised thankyou”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that you found our service efficient and that you received exactly what you expected. Your satisfaction means the world to us! If you need any further assistance or have any questions, please feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Tile Warehouse offers a great selection of tiles, making it easy to find the perfect fit for any project. The quality of their products and the variety of designs ensure both style and durability. What truly sets them apart, though, is their outstanding customer service. Alexrandros was incredibly helpful, providing expert advice and going the extra mile to ensure a smooth purchasing experience. His professionalism and friendly approach made the process enjoyable and stress-free. Highly recommended for anyone looking for top-notch tiles and exceptional service!”

Helpful Report

Hi there! Thank you for your exceptional 5-star review! We’re delighted to hear that you found our selection of tiles and customer service to be outstanding. Alexrandros truly embodies our commitment to providing expert guidance and support, and we’re thrilled you had such a positive experience with him! Your recommendation means the world to us, and we can’t wait to help you with your next project! If you need any assistance or have questions in the future, feel free to reach out. Best, Oliver Tile Warehouse Team

“Fabulous tiles, delivered very quickly”

Helpful Report

Hi there! Thank you for your fabulous 5-star review! We're delighted to hear that you loved our tiles and that they arrived quickly. Your feedback means a lot to us! If you ever need anything else, just give us a shout. We're here to help! Best, Oliver Tile Warehouse Team

“Even though I decided to use different tiles for my renovation, I found the customer service from Tile Warehouse to be very good and I would definitely consider buying from them in the future for any other projects.”

Helpful Report

Hi Charlotte! Thank you for your fantastic 5-star review! We're so glad to hear that you had a positive experience with our customer service, even if you decided to go a different route for your renovation. Your feedback is truly appreciated! Whenever you're ready for your next project, we hope you'll consider us again. We're here to assist you! Best, Oliver Tile Warehouse Team

“Choice 10/10 . Price very competitive. Using the online service easy-peasy. Delivery next day. Delivery service 10/10.”

Helpful Report

Hi May! Thank you for your fantastic 5-star review! We're delighted to hear that you found our choice top-notch, and that you had a smooth experience with our online service. Your feedback on our pricing and delivery service is greatly appreciated! If you need anything in the future, don't hesitate to get in touch. We're always here for you! Best, Oliver Tile Warehouse Team

“Excellent service from start to finish. I needed my order moving a week forward and it was no problem at all. Very friendly and very efficient Thank you”

Helpful Report

Hi Maxine! Thank you for your wonderful 5-star review! We're thrilled to hear that you had an excellent experience with our service and that we could accommodate your request with ease. Your kind words about our team being friendly and efficient mean a lot to us! If you need anything else in the future, just let us know. We’re always here to help! Best, Oliver Tile Warehouse Team

“Easy ordering and super prompt delivery. Polite delivery driver”

Helpful Report

Hi M! Thank you for your amazing 5-star review! We're so pleased to hear that you found our ordering process easy and that the delivery was prompt. Your compliment about our delivery driver is much appreciated as well! If you have any questions or need assistance in the future, feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Excellent service customer service very good”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that you received excellent service and that our customer service team made a positive impression. Your feedback is greatly appreciated! If you need anything in the future, please don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced excellent customer service. Your kind words mean a lot to us! Should you need any assistance in the future, don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Very good service and great value for money, I would definitely recommend this company to anyone”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you had a great experience with our service and found our value to be excellent. Your recommendation means the world to us! If there's anything you need in the future, don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Outlines from Tile Warehouse arrived exactly on time and on the day they stated, and the price was very satisfying.”

Helpful Report

Hi Brian! Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived on time and that you felt satisfied with the pricing. Your positive feedback means the world to us! If you have any further questions or need assistance, don’t hesitate to reach out. We're always here for you! Best, Oliver Tile Warehouse Team

“Excellent service”

Helpful Report

Hi Hilary! Thank you so much for your excellent 5-star review! We're thrilled to hear that you experienced great service with us. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We're here for you! Best, Oliver Tile Warehouse Team

“This order was not without its issues. Firstly one of the tile selections was out of stock. However Alexandros and then Oliver helped to make the order work. Following our checking the condition of the tiles we found a few(6) tiles that were unusable. Not a huge percentage of the order. However the guys replaced them without quibble but the replacements were more smashed up than the originals. Delivery companies! Finally got the replacements today. Many thanks”

Helpful Report

Hi Ukcubfan! Thank you for taking the time to share your experience with us. We’re glad to hear that Alexandros and Oliver were able to assist you in resolving the issues with your order. We strive for customer satisfaction, and it’s great to know that you appreciated their help! We sincerely apologize for the trouble with the unusable tiles and understand how frustrating that can be. We are committed to providing quality products and will continue to work closely with our delivery partners to improve our processes. If you need any further assistance, please don’t hesitate to reach out. Thank you for your understanding, and we hope to serve you better in the future! Best, Oliver Tile Warehouse Team

“Bought 8 large tiles 30 Match but decided they did not suit the job so requested their return. Return accepted but insisted we use a courier and the cheapest price was £50. The tiles were £118 including delivery? My husband has a works Ford Ranger, insured for delivery forklift parts, hi-viz etc so wanted to return them himself in original packaging on the pallet they were delivered on to be taken off by a forklift or by hand but they refused saying as they operate out of a warehouse with no showroom, they were not insured for pedestrians on site. So potential buyers, if you want to return your tiles it will cost you as you can only use a courier!”

Helpful Report

Hi Diane Unfortunately we operate from a shared warehouse facility with very strict policies on access for health and safety reasons, we do not have a customer counter and no shops to make any other type of return, we are a true online only operation to keep our overheads low and pass on the savings to our customers. Like many online companies we clearly state in our terms and conditions that we are very happy to refund any returns, fully, but we can only accept returns through a safe process for our customers and staff as set by the owners of the warehouses. We do believe this to be one of the best returns policy's in our online industry. I am sorry that you are upset by this but it was clearly stated in our checkout before you completed your purchase.

“Good choice of materials Quick delivery”

Helpful Report

Hi Yuri! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our materials to be a great choice and that your delivery was quick. Your feedback is greatly appreciated! If you need any assistance in the future, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“Value for money. Speedy delivery. Most helpful delivery driver. Definitely recommend”

Helpful Report

Hi Sue! Thank you for your fantastic 5-star review! We're so glad to hear that you found great value in our products and that your delivery was speedy. It's wonderful to know our delivery driver made a positive impression as well! We truly appreciate your recommendation and look forward to serving you again in the future. If you need anything at all, just let us know. Best, Oliver Tile Warehouse Team

“Web site easy to use love the fact you can see tiles off the site on the area you want them in your home by just uploading a photo. My tiles were delivered at the specified time and were delivered with care. Great service tile warehouse and one happy customer.”

Helpful Report

Hi there! Thank you for your incredible 5-star review! We're thrilled to hear that you enjoyed using our website and found the photo upload feature useful for visualizing tiles in your space. It's fantastic to know that your tiles were delivered on time and with care. Your satisfaction is our top priority! If you ever need anything else or have questions in the future, don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Shop is alright, delivered on time. However, the product received was bad.”

Helpful Report

Hi Juliana, Thank you for your feedback and for letting us know about your experience. We’re glad that your order was delivered on time, but we're truly sorry to hear that the product did not meet your expectations. We take product quality very seriously, and your comments will be addressed with our team to ensure better quality control in the future. If you need assistance or would like to discuss a resolution, please reach out to our customer service team. We're here to help! Thank you for your understanding, and we hope to have the chance to serve you better next time. Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 996 reviews