Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.55

4.6 Rating 1,977 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 7th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awaiting sample delivery. Ordered easily enough. Wonder if it will fit the bill.”

Helpful Report

Hi there, Thanks for the update. We’re glad the ordering was easy and hope the sample arrives soon and meets your needs. If you need any help or have questions, just let us know. Warm regards, Team Tile Warehouse

“Great service and delivery to the Channel Islands.”

Helpful Report

Hi John, Thank you for the positive 4-star review. We’re glad you were happy with the service and delivery to the Channel Islands. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“I bought the wood-effect tiles and I’m very pleased with them. Thank you.”

Helpful Report

Hi Terry, Thanks for your kind words. We’re glad you’re pleased with the wood-effect tiles. If you need any help or have questions, just let us know. Warm regards, Team Tile Warehouse

“Excellent service. Query about tiles responded to quickly. Easy to order. Kept informed about the delivery which was on time and by a most helpful driver. All in all excellent service and can thoroughly recommend. Very competitive pricing too.”

Helpful Report

Hi there, Thank you for the fantastic 5-star review. We’re delighted you were pleased with our service, ordering, and on-time delivery with a helpful driver. We’re glad you found our pricing competitive. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“First time dealing with Tile Warehouse, Wow ! So simple and very competitive, and because i spent over £300 its free delivery. I will be back as a certain guy once said !!”

Helpful Report

Hi Paul, Thanks for the great feedback. We’re glad you found it simple and competitive, and that the free delivery helped. We look forward to your return and helping with your next project. Warm regards, Team Tile Warehouse

“Tiles arrived within 48 hours. Good price for the 5 boxes I ordered. Love the colour and the kitchen looks bright. Would recommend.”

Helpful Report

Hi Angie, Thanks for the lovely review. We’re glad the tiles arrived quickly, you’re happy with the price and colour, and that your kitchen looks brighter. If you need any further help or have questions, we’re here for you. Warm regards, Team Tile Warehouse

“Great staff willing to help, will definitely be using the Carmarthen beach again 👍”

Tile Warehouse 5 star review on 19th February 2026

Helpful Report

Hi there, Thanks for the kind words. We’re glad the staff were willing to help and that you had a positive experience. We look forward to assisting you again at Carmarthen beach. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“brilliant salesman, best ever - thank you Dean for getting my order sorted so quickly!”

Helpful Report

Hi Eliza, Thank you for the fantastic 5-star review. We’re thrilled Dean sorted your order so quickly. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Returning customer great product great price great service 😁”

Helpful Report

Hi there, Thanks for being a returning customer. We’re thrilled you think the product, price, and service are great. If there’s anything else we can do for you, just let us know. Warm regards, Team Tile Warehouse

“Ordered a tile sample which arrived the next day in addition to email confirmation of the order. The sample saved me from ordering tiles that wouldn't have been suitable and therefore this was a big help. The Company obviously takes customer satisfaction seriously.”

Helpful Report

Hi Ian, Thank you for the lovely 5-star review. We’re delighted the sample helped you choose and that it arrived quickly. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Brilliant, sent samples quickly, as requested to help in making decisions about tile choices.”

Helpful Report

Hi there, Thanks for the great feedback. We’re glad the samples were sent quickly and are helping with your decision. If you need any further samples or assistance, just let us know. Warm regards, Team Tile Warehouse

“Perfect, really good. Thank you”

Helpful Report

Hi Keeva, Thank you for the wonderful 5-star review. We’re so glad you had a great experience. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Tile Delivery arrived damaged which I immediately advised Tile Warehouse about and sent picture. Total of 13 emails later and 4 days delay responding to emails has left me with no refund. They expect me to provide more photos after paying out extra to my tiler to change the design so it could be completed on the day arranged. Thanks to Oliver and Hannah for poor customer service squabbling over 4 tiles. Would never use again.”

Helpful Report

Hi Lee, Sorry to hear about the damaged delivery, all we ask for are images of the damages to pass onto our insurers so we can replace for you at no cost. This is all we need to process your request. It appears that most of the correspondance was around this and as soon as we recieve the images, the folks will be able to process for immediate replacements for you. Kind regards, Team Tile Warehouse

“The prices were too high and delivery fee to high fir a small order”

Helpful Report

Hi Monika, Sorry to hear you felt the prices and delivery fee were too high for a small order. Our delivery charges can depend on order size and location, and we do offer free or reduced delivery when orders meet certain thresholds. If you’d like, I can check if there’s a more cost-effective option for your current or future orders. Kind regards, Team Tile Warehouse

“Lovely thank you”

Helpful Report

Hi there, Thank you for the 5-star review. We’re delighted you’re happy with the experience. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“The tiles were shipped quickly and packed well. The quality of the tiles I purchased were excellent and they look good in my kitchen.”

Helpful Report

Hi Jonathan, Thank you for the 5-star review. We’re delighted the tiles shipped quickly, were well packed, and that you’re happy with the quality and look in your kitchen. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Tile sample arrived quickly. Much appreciated to help with our choices.”

Helpful Report

Hi Hilary, Thanks for the update. We’re glad the tile sample arrived quickly and that it’s helping with your choices. If you need any further assistance or have questions, just let us know. Warm regards, Team Tile Warehouse

“Friendly service, samples came within a reasonable time, helpful service”

Helpful Report

Hi Becky, Thanks for the great review. We’re glad you found our service friendly, the samples timely, and our team helpful. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The tiles are lovely and it was a great fast service.”

Helpful Report

Hi PR, Thank you for the 5-star review. We’re thrilled you’re happy with the tiles and our fast service. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Tiles were as described. Arrived quickly and all in one piece. I was concerned ordering online but needed have. The tiles were well packed and not one was broken. I’d buy again from Tile Warehouse.”

Helpful Report

Hi there, Thank you for the 5-star review. We’re glad the tiles arrived quickly, were well packed, and met your expectations. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,977 reviews