Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.55

4.6 Rating 1,218 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appreciated being able to talk to a real person on the phone to check details. Tiles arrived as arranged, communication about order good.”

Helpful Report

Hi there! Thank you for your wonderful 4-star review! We’re delighted to hear that you appreciated our communication and were able to talk to someone directly. It’s great to know your tiles arrived as planned. Your feedback means a lot to us and helps us continue to improve our service. Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

“Very impressed! Very happy with the product and customer service. I made an error on a booking and could speak to someone easily who sorted out my issue and kept me informed 👍🏻”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're thrilled to hear that you were happy with both our product and customer service. It’s great to know that our team was able to assist you quickly and keep you informed. Your satisfaction means everything to us! Looking forward to helping you again in the future! Warm regards, Team Tile Warehouse

“As previous”

Helpful Report

Hi Steve! Thank you for your amazing 5-star review! We're thrilled to hear that you found exactly what you were looking for and that our service met your expectations. Your support means a lot to us and encourages us to keep providing the best for our customers. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great quality tiles and superb price when compared to the market , quick speedy and well informed delivery , highly recommended”

Helpful Report

Hi Sarah! Thank you for your wonderful 5-star review! We're delighted to hear that you found our tiles to be of great quality and at a superb price. It's also fantastic to know that our delivery service met your expectations. Your recommendation means the world to us! We look forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Tiles were delivered on time. Driver put them close to the garage which made unloading and moving them easier. Driver was polite and helpful. Tiles were in perfect condition no breakages, good quality and look lovely on our kitchen floor.”

Helpful Report

Hi Jane! Thank you so much for your wonderful 5-star review! We're delighted to hear that your tiles were delivered on time and that our driver was able to assist you in making the unloading process easier. It's great to know that the quality and appearance of the tiles met your expectations. Your feedback truly brightens our day and inspires us to keep providing excellent service. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“VERY PLEASED WITH TILE WAREHOUSE CUSTOMER SERVICE.”

Helpful Report

Hi Wayne! Thank you for your wonderful 5-star review! We’re delighted to hear that you were very pleased with our customer service. Your satisfaction means the world to us, and your kind words inspire our team to continue striving for excellence. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Delivered on time but lot of tiles damaged. A quick phone call and the matter was sorted within minutes with no hassle. Two boxes of replacement tiles delivered soon after. First class service”

Helpful Report

Hi Jill! Thank you for your excellent 5-star review! We're delighted to hear that our team was able to resolve the issue with your tiles quickly and without any hassle. It's our goal to provide first-class service, and your feedback truly inspires us to keep improving. We appreciate your understanding and look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Tiles were competitively priced and arrived within expected timescale - slight problem with breakages which was quickly recitified by Alexandros so very happy - would recommend”

Helpful Report

Hi Eleanor! Thank you for your wonderful 5-star review! We're delighted to hear that you found our tiles competitively priced and that your order arrived on time. We're also glad that Alexandros could quickly resolve the breakage issue for you. Your recommendation means a lot to us! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Excellent customers service on delivery and follow up service 5 stars to Tile Warehouse Thank you”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We truly appreciate your kind words about our customer service, especially regarding delivery and follow-up. It's always our goal to provide the best experience for our customers, and we're thrilled to know that we succeeded! We can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Great tiles, easy to cut with the right equipment. The only downside is that there is hardly any pattern and not as the photos displayed. tiles arrived next day and i would recommend Tile Warehouse”

Helpful Report

Hi Steven! Thank you for your thoughtful 4-star review! We're glad to hear you’re enjoying your new tiles and found them easy to cut. We apologize for any discrepancies in the patterns compared to the photos—your feedback is invaluable, and we’ll look into it. We're also pleased to know that your order arrived promptly! Wishing you all the best with your project! Warm regards, Team Tile Warehouse

“Brilliant tiles they remain cool for the pets and are not slippy which is fantastic Brilliant product”

Helpful Report

Hi Sally-Anne! Thank you so much for your wonderful 5-star review! We're delighted to hear that our tiles keep your pets cool and safe with their non-slip surface. Your satisfaction means the world to us, and we’re so glad you see the benefits in our product! Wishing you and your pets all the best! Warm regards, Team Tile Warehouse

“The help line is not very helpful, with very little product knowledge. An important sample that would be charged @ £39 is a real put-off….”

Helpful Report

Hello Anthony, My Name is Oliver, I will reach out directly to see if there is anything I can help with. Usually, the only time a sample would be so expensive, is if it is an outdoor tile that we do not have a sample of. The only way around this would be to order a single full sized tile, which delivery would be charged. This is often due to the weight and the cost of the delivery (£50ish for a pallet delivery to send a sample) That said, I will reach out to fully understand what has happened. Best wishes, Oliver

“Very happy with purchase”

Helpful Report

Hi Nicola! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you're very happy with your purchase. Your satisfaction is our top priority, and it’s always rewarding to know we’ve met your expectations. We can’t wait to assist you again in the future! Best wishes, Team Tile Warehouse

“There are very good company they delivered what time they said and they are good staff thanks”

Helpful Report

Hi Tuner! Thank you for your wonderful 5-star review! We're delighted to hear that our delivery was on time and that our staff made a positive impression on you. Your feedback truly means a lot to us and encourages our team to keep providing excellent service. We hope to see you again soon! Warm regards, Team Tile Warehouse

“I found it hard to get these old no longer in fashion tiles however Tile Warehouse had them, they were a very good price, delivery was cheep! I was told next day delivery, I was given a three hour time window for the delivery and they were delivered within that window. The people I spoke to were polite and help. No complaints. !!”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're so pleased to hear that you found the tiles you were looking for, and at a great price too! It's fantastic to know our delivery service met your expectations and that our team provided you with helpful service. Your satisfaction means the world to us! We can't wait to assist you again in the future! Best wishes, Team Tile Warehouse

“Delivery was on time,Driver very professional and polite.Very reliable service,would thoroughly recommend.”

Helpful Report

Hi John! Thank you for your wonderful 5-star review! We're delighted to hear that your delivery was timely and that our driver provided professional and polite service. Your recommendation means a lot to us and inspires us to keep delivering reliable service. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Delivered on time”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that your order was delivered on time. Your satisfaction is our top priority, and your feedback truly encourages us to keep providing excellent service. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Absolutely beautiful tiles, delivery was on time. We had some broken tiles that were very quickly replaced. Really good quality tiles.”

Helpful Report

Hi there! Thank you for the wonderful 5-star review! We’re delighted to hear that you love your beautiful tiles and that our team quickly resolved the issue with the broken tiles. Your satisfaction is our top priority, and it’s great to know you’re happy with the quality and delivery service. We look forward to assisting you with your future projects! Warm regards, Team Tile Warehouse

“Very helpful , answered the phone promptly , guided me through ordering extra tiles on the internet , Delivering of tiles was on time Thank you”

Helpful Report

Hi Margaret! Thank you so much for your wonderful 5-star review! We’re delighted to hear that our team was able to assist you promptly and guide you through the ordering process. It's great to know that your tiles arrived on time as well! Your kind words encourage us to keep providing excellent service. Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

“Very impressed I will be back soon .”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that you were impressed with your experience. Your kind words mean a lot to us, and we look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,218 reviews