Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,520 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service; I ordered 30 tiles & got 4 packs of 8!”

Helpful Report

Hi Nigel! Thank you for your fantastic 5-star review! We're so glad to hear that you had an excellent experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We can't wait to serve you again in the future! Warm regards, Team Tile Warehouse

“I’m over the moon with the tiles I’ve ordered, unfortunately the job had become expensive as I keep being charged £30 delivery”

Helpful Report

Hi Jim! Thank you for your wonderful 5-star review! We're overjoyed to hear you're thrilled with the tiles you ordered. We understand that delivery costs can add up, and we appreciate your feedback. We try to advise customers to ensure they order enough to complete their project as reoccurring delivery fees can be more expensive than planned. We hope to serve you again soon! Warm regards, Team Tile Warehouse

“Lovely tiles and communication throughout was great. This helped keep me informed as the tiles took longer than expected to be delivered. However, porch looks stunning with the new tiles!”

Helpful Report

Hi there! Thank you for your lovely 4-star review! We truly appreciate your patience regarding the delivery delay, and we're thrilled to hear that the tiles have transformed your porch into something stunning. Your feedback motivates us to keep improving our service! We're always here to help and look forward to assisting you again in the future. Warm regards, Team Tile Warehouse

“Easy to order and quick to deliver”

Helpful Report

Hi Paul! Thank you for your fantastic 5-star review! We're so glad to hear that you found our ordering process easy and appreciated the quick delivery. Your feedback really encourages us to keep aiming for excellence. We can't wait to serve you again in the future! Warm regards, Team Tile Warehouse

“Great service in providing samples so quickly and a pleasant, non pushy telephone follow up.”

Helpful Report

Hi Neil! Thank you for your fantastic 5-star review! We’re so glad you appreciated our quick sample service and non-pushy follow-up. Your satisfaction is our top priority, and your kind words inspire us to keep delivering excellent service. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Prompt receipt of the samples But a request for no emails is being ignored”

Helpful Report

Hi Jill! Thank you for your 4-star review! We're glad to hear that your samples arrived promptly. We apologise for any inconvenience with your email preferences and appreciate you bringing this to our attention. We'll work to resolve it as quickly as possible. We appreciate your feedback and look forward to serving you again! Best wishes, Team Tile Warehouse

“Most helpful”

Helpful Report

Hi there! Thank you for your outstanding 5-star review! We truly appreciate your kind words and are glad to know that you found our team to be helpful. Your satisfaction is our top priority, and it drives us to continue delivering exceptional service. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Very fast delivery lovely tiles and pritti good prices”

Helpful Report

Hi Paul! Thank you for your fantastic 5-star review! We're so glad to hear that you loved our tiles and found our prices to be pritti good! Your feedback motivates us to keep up the great work. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“I'm pleased with Tile Warehouse because I get to find tiles from different countries and this helps me create unique looks in my home! I'm very pleased with the staff and their service!”

Helpful Report

Hi Sophia! Thank you for your wonderful 5-star review! We're so glad to hear that you enjoyed exploring our selection of international tiles and that our team provided you with great service. Your creativity in making unique looks for your home inspires us! We can't wait to see what you create next! Warm regards, Team Tile Warehouse

“Great service. Just wish the delivery cost was less for small amounts.”

Helpful Report

Hi Julie! Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed our service. We truly appreciate your feedback regarding the delivery costs, as we're always looking for ways to improve our offerings. We hope to see you again soon! Warm regards, Team Tile Warehouse

“Our thanks go to, I think his name was Oliver. Helpful chap, good customer service.”

Helpful Report

Hi Philip! Thank you so much for your wonderful 5-star review! We're glad to hear that Oliver provided you with helpful service. Your kind words mean a lot to us and inspire our team to keep up the great work. We look forward to seeing you again soon! Warm regards, Team Tile Warehouse

“Very helpful with information and advice for anyone who is just a keen DIY handyman.”

Helpful Report

Hi Colin! Thank you for your fantastic 5-star review! We're so glad to hear that you found our information and advice helpful for your DIY projects. Your feedback encourages us to keep supporting enthusiastic handymen like you! We look forward to seeing you again soon! Best wishes, Team Tile Warehouse

“Professional service, delivered on time, will use again”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you experienced professional service and timely delivery. Your support is greatly appreciated, and we’re excited to assist you again in the future! Best wishes, Team Tile Warehouse

“Excellent price, fast delivery and the wood effect tiles look fantastic. Would shop here again.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our pricing and that the wood effect tiles exceeded your expectations. Your satisfaction is our top priority, and we can't wait to welcome you back for your next project. Warm regards, Team Tile Warehouse

“I have just received my tiles, I am really happy with the quality and service& fast deliver, I will definitely use again.”

Helpful Report

Hi John! Thank you for your amazing 5-star review! We’re so pleased to hear that you’re happy with the quality of your tiles and our service. Fast delivery is something we strive for, and it’s great to know it made a positive impact on your experience. We can’t wait to welcome you back for your next project! Warm regards, Team Tile Warehouse

“Delivery was fast and no problems. Selection of tiles is very good and samples are either free or very reasonably priced.”

Helpful Report

Hi E! Thank you for your wonderful 5-star review! We're thrilled to hear that you had a fast delivery experience and enjoyed our selection of tiles. It’s always great to know customers appreciate our reasonable pricing on samples! Your feedback truly inspires us to keep delivering quality service. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Delivery was on time, order was complete. Can't comment on quality of goods as haven't used them yet, but everything looks fine.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that your delivery was on time and your order was complete. While we totally understand you're yet to use the products, we appreciate your feedback and hope you enjoy them when you do! Looking forward to serving you again in the future! Kind regards, Team Tile Warehouse

“Thankyou. All was well. 5 stars.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that everything was well with your experience. Your support truly means a lot to us! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great selection, highly competitive pricing, efficient delivery and excellent customer service (as it should be done; thanks Oliver)! Highly recommended...”

Helpful Report

Hi there! Thank you so much for the fantastic 5-star review! We're thrilled to hear that you appreciated our selection, pricing, delivery, and especially our customer service—thanks for the shout-out to Oliver! Your kind words truly motivate us to keep delivering the best experience possible. We're excited to assist you again in the future! Warm regards, Team Tile Warehouse

“Great prices and service, good communication from ordering to delivery we would highly recommend.”

Helpful Report

Hi Arragon! Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed our great prices and service, along with seamless communication. Your recommendation means the world to us and inspires us to keep doing what we love! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,520 reviews