Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,520 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Times delivered promptly and on first view great quality , once we had opened the pallet we discovered a few broken ones , I contacted Tile warehouse and they couldn’t have been more helpful , replacement tiles are being delivered in a couple of days , great customer service”

Helpful Report

Hi Sarah! Thank you so much for your wonderful 5-star review! We're delighted to hear that our team was able to assist you with the replacement tiles and that you found our customer service helpful. We strive to ensure every experience is a great one, and your feedback truly encourages us! If you need anything else, don’t hesitate to get in touch. Warm regards, Team Tile Warehouse

“Excellent service and resolved any issues quickly a d without fuss.”

Helpful Report

Hi Thomas! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced excellent service and that any issues were resolved quickly and without fuss. Your satisfaction is our top priority, and your feedback truly motivates us! Looking forward to assisting you again in the future! Best wishes, Team Tile Warehouse

“Easy to place a small order online, l also spoke to Tile Warehouse to see if collection possible reply was no !. Shame really. Viewing the Fedex tracking they went around Leicestershire then to Northampton from where it was sent out for delivery back to Leicestershire to just a few miles from where they started their journey. Amazed they arrived intact, as the 2/3 air pockets that were on the top and bottom nothing around the sides had burst. Great service though. Thanks”

Helpful Report

Hi there! Thank you for your thoughtful 5-star review! We're thrilled to hear that you found it easy to place your order online and that our service was appreciated, even if collection wasn't possible. We always strive to ensure safe delivery, and we’re glad your tiles arrived intact despite the journey! If you have any other questions or need assistance, please don’t hesitate to get in touch. Warm regards, Team Tile Warehouse

“Prompt with delivery, helpful advice from team, pleasant delivery chap, tiles lovely as advertised, also free samples to decide at home with a coffee no walking round stores”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our team was able to provide helpful advice and that you enjoyed the convenience of ordering samples at home. It’s wonderful to know that everything arrived just as you expected! We appreciate your support and look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Good price, condition, and delivery. Not accurate advertisement.”

Helpful Report

“Tile Warehouse have been great, swiftly arranging replacement of tiles that got broken in transit. We really appreciated it!”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that we were able to swiftly arrange the replacement of your tiles. Your appreciation truly motivates us to continue providing great service! Looking forward to helping you again in the future! Warm regards, Team Tile Warehouse

“found them on the internet and what great customer care, i felt we where dealing with the store around the corner. nothing was to much trouble, and knowledge we found very helpful be proud of your service pricing and products. We are happy enough said.”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're so glad that you felt the warmth of our customer care, and it’s great to hear that our knowledge was helpful to you. Your satisfaction truly makes it all worthwhile! We’re proud to have you as a happy customer and can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Good Company”

Helpful Report

Hi Mark, Thank you so much for your wonderful 5-star review! We're delighted to hear that you think of us as a good company. Your support means a lot to us, and we're here to help whenever you need! Take care, Team Tile Warehouse

“Overall, I’m very happy with this purchase. The tiles have transformed my bathroom, and I would recommend tile warehouseTiles to anyone doing a home renovation.””

Helpful Report

Hi Musleh! Thank you for your wonderful 5-star review! We're thrilled to hear that our tiles have transformed your bathroom and that you would recommend Tile Warehouse to others. Your satisfaction means the world to us, and we appreciate your support! Looking forward to helping you with your future home projects! Warm regards, Team Tile Warehouse

“As a returning customer for the 3rd time I can safely say that I will be using the tile warehouse again and again. Keep up the good work fellas”

Helpful Report

Hi P! Thank you so much for your amazing 5-star review! We're thrilled to hear that you're a returning customer and appreciate your continued trust in us. Your kind words inspire us to keep providing the best service possible. We can't wait to help you with your next project! Warm regards, Team Tile Warehouse

“Yea brilliant exactly what I wanted,not to pricey compared to others ans good delivery.”

Helpful Report

Hi Dean! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found exactly what you wanted at a great price and enjoyed our delivery service. Your satisfaction is our priority, and your feedback truly motivates us to keep up the good work. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Sample arrived in time. Very helpful.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that your sample arrived on time and that you found our team helpful. Your positive feedback is greatly appreciated, and it motivates us to continue delivering great service. Looking forward to assisting you again soon! Warm regards, Team Tile Warehouse

“Bought 8 blended tiles all the same. Not blended!”

Helpful Report

Hi there! Thank you for your review. We're sorry to hear that the tiles did not meet your expectations regarding blending. We understand how important it is for everything to align perfectly with your vision. Unfortunately whilst the tiles are varied, it can happen where they do look very similar when only a handful are purchased. Warm regards, Team Tile Warehouse

“I'm very happy with the quality of my tiles. My road is very narrow so was a bit concerned whether they'd be able to deliver, but it all went well and was delivered the next day. Highly recommend!”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're thrilled to hear that you are happy with the quality of your tiles and that the delivery went smoothly, even with your narrow road. Your recommendation means a lot to us, and we truly appreciate your feedback. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Delivered on time and not many faults”

Helpful Report

Hi there! Thank you for your review! We’re pleased to hear that your order was delivered on time and that you found our products to your satisfaction. Your feedback is important to us, and we’re always here to help if you need anything. Warm regards, Team Tile Warehouse

“Samples all.smashed on delivery”

Helpful Report

Hi there, I am really sorry about the damaged samples, we have raised replacements for you and these should be with you within the next few days. best wishes, Oliver

“Easy to use website and prompt delivery”

Helpful Report

Hi Barbara! Thank you for your wonderful 5-star review! We're delighted to hear you found our website easy to use and appreciated the prompt delivery. Your feedback means a lot to us and inspires us to keep delivering top-notch service. We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“this is the worst customer experience I have ever had, I will be contacting your customer service”

Helpful Report

Hi there, Thank you for reaching out. I will personally reply directly to your email. I'm sorry you've had some issues with your kerbside delivery. Whilst all orders are delivered to the kerbside and not carried indoors, I am sorry to hear that you were not aware of this and we will be in touch directly. best wishes, Oliver

“Tile Warehouse had the tiles I wanted the person on the phone was very help, promised me delivery by the next and it arrived the next. Was called befor the arrived wife an ETA.”

Helpful Report

Hi Michael! Thank you for your wonderful 5-star review! We’re delighted to hear that you found the tiles you wanted and that our team was helpful in ensuring timely delivery. It's great to know we could keep you updated with an ETA as well! Your feedback inspires us to maintain our high standard of service. Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

“Easy to order, and update for more items, very good quality tiles and a very fair price, I wouldn't hesitate to use Tile Warehouse in the future and will recommend them to anyone.”

Helpful Report

Hi Mark! Thank you for your amazing 5-star review! We're delighted to hear that you found our ordering process easy and appreciated the quality and pricing of our tiles. Your willingness to recommend us means the world to us, and we can't wait to welcome you back in the future for your next project. Best wishes, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,520 reviews