Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,520 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Tiles delivered on time. Easy to deal with on the phone”

Helpful Report

Hi Anne! Thank you for your wonderful 5-star review! We're thrilled to hear that you received great service and timely delivery. It's fantastic to know that you found it easy to deal with us over the phone. Your feedback is much appreciated and encourages us to keep up the good work! We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Sample tiles were delivered very fast. Tile order was delivered fast too and they were well secured on a pallet. Floor tiles are lovely and look fantastic. Very happy with the price and quality. Excellent value and service. Will use Tile Warehouse again in future.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We’re so glad to hear that your sample tiles and order arrived quickly and securely. It’s fantastic to know that you’re happy with the quality and price. Your satisfaction is our priority and your kind feedback inspires us to keep delivering excellent value and service. Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Very good product and value for money. Will definitely be ordering from Tile Warehouse in the future.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so glad to hear that you found our product to be of great value and that you'll be ordering from us in the future. Your satisfaction is our greatest reward and motivates us to keep delivering the best! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“I had bought the main bulk of these tiles from a different seller before but when I needed more I would have had to pay a very high delivery fee with this other provider, because I only needed one more pack. I then found the same tiles with Tile Warehouse, for a cheaper price and cheaper delivery. Plus, they arrived within two days, which was perfect. My only complaint is, that the tiles weren't packaged very well. Thankfully the transport wasn't too rough, so they all arrived in one piece, but there wasn't much protection around them and the box they were in was very torn. Other than that very happy customer!”

Helpful Report

Hi there! Thank you for your great 4-star review! We're glad to hear you found a better deal with us and that the tiles arrived quickly. We appreciate your feedback regarding the packaging and will certainly look into improving that aspect to ensure all our products reach you safely. Thank you for being a happy customer! Best wishes, Team Tile Warehouse

“Service from start to finish was impeccable.. delivered next day. Product is great. We did have two broken packs. Contacted customer support and two replacement packs were sent next day, no quibbles. 5* service highly recommend.. price was really good too.”

Tile Warehouse 5 star review on 3rd August 2025

Helpful Report

Hi Craig! Thank you for your wonderful 5-star review! We’re so glad to hear that you received impeccable service from start to finish and that our customer support team was able to assist you promptly. Your satisfaction is our priority, and we're thrilled you found the product great and our prices competitive! We appreciate your recommendations and can’t wait to serve you again soon! Warm regards, Team Tile Warehouse

“Order arrived as promised. Good quality product. Excellent customer service.”

Helpful Report

Hi Lorraine! Thank you for your wonderful 5-star review! We’re so glad to hear that your order arrived as promised and that you’re happy with the quality of our products. Our team is dedicated to providing excellent customer service, and your feedback truly makes it worthwhile! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Very happy with the whole experience. Good quality tiles for the price.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so pleased to hear that you are happy with your experience and found our tiles to be of good quality for the price. Your satisfaction is our top priority and your feedback means the world to us! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Service is good and fast but delivery is too expensive”

Helpful Report

Hi Joyce! Thank you for your feedback and the 4-star review! We’re delighted to hear that you found our service to be good and fast. We truly value your input regarding delivery costs, and we’re always looking for ways to improve the experience for our customers. If you have any further comments or need assistance, please feel free to reach out! Warm regards, Team Tile Warehouse

“Really good service great quality for a good price , Oliver was extremely helpful”

Helpful Report

Hi Steven! Thank you for your fantastic 5-star review! We're so glad to hear you had a great experience and found our quality and pricing to your satisfaction. Oliver will be thrilled to know he made a positive impact during your visit! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Sorted out an over-order issue immediately (my fault) and you deal with humans. Shame about the delivery company of choice (Pallex).”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re glad we could sort out the over-order issue quickly for you. Your feedback about the delivery company is noted, and we appreciate you sharing it. We’re here to help and make your experience as smooth as possible! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“I got in touch with some questions. All answered promptly, and the phone conversation was not a problem either. Delivered exactly on time, the delivery lorry was also great. Thanks. fitting only started -”

Helpful Report

Hi Adam! Thank you for your fantastic 5-star review! We're so glad to hear that your questions were answered promptly and that the delivery went smoothly. It's wonderful to know that our team made the experience easy for you! Wishing you the best with your fitting, and we hope to assist you again in the future! Warm regards, Team Tile Warehouse

“Unfortunately the colours of the tiles is nothing like the website”

Helpful Report

Hi there, I’m sorry to hear that the colours of the tiles you received did not match what you saw on our website. We strive for accurate representations, but sometimes variations can occur. Your feedback is invaluable to us, and we will investigate this issue further to improve our service, would you be able to supply some details please? Thank you for bringing this to our attention. Best wishes, Team Tile Warehouse

“LARGE STOCK VERY EFFICIENT”

Helpful Report

Hi Anthony! Thank you for your wonderful 4-star review! We're glad to hear that you found our stock large and our service efficient. We strive to offer a great selection and timely assistance, and your feedback encourages us to keep improving. We hope to see you again soon! Warm regards, Team Tile Warehouse

“Great price, delivered on time and very pleasant customer service. Well done.”

Helpful Report

Hi Steve! Thank you for your incredible 5-star review! We’re delighted to hear that you had a positive experience with our pricing, timely delivery, and friendly customer service. Your feedback truly motivates us to keep up the great work! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Best price I could found, especially when they are willing to supply the exact number of tile required and not just a box. Small delivery charge but delivery was the next day. Will definitely recommend.”

Helpful Report

Hi John! Thank you for your fantastic 5-star review! We're so glad to hear that you found our prices competitive and appreciated our willingness to supply exactly what you needed. It’s great to know that our quick delivery made your experience even better. Your recommendation means a lot to us! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great price and servicw”

Helpful Report

Hi Paul! Thank you for your amazing 5-star review! We're thrilled to hear that you found our prices and service to be great. Your kind words motivate us to keep providing the best experience possible. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Needed 6 Red quarry floor tiles for a job , found exactly what I needed on line at The Tile Warehouse. Good communication, good price and great fast delivery. A very happy customer. Thank you .”

Helpful Report

Hi Austin! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found exactly what you needed and that our communication and delivery met your expectations. Your satisfaction means the world to us! We can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Poor quality tiles, badly packaged, 2 of the 8 ordered arrived with corners chipped off. Fortunately I was able to work around this. I will not be ordering from Tile Warehouse again.”

Helpful Report

Hi, I am really sorry to hear that you received two managed tiles - Unfortunately due to the nature of the product, sometimes damages can happen. However we pride ourselves in always putting this right as soon as possible. Usually, we are able to provide replacement tiles within 24 hours of being notified of any damages. I will reach out directly to see if we could be of any further assistance. Best wishes, Oliver

“Good service. Answered a query I had online promptly.”

Helpful Report

Hi Jayne! Thank you for your fantastic 5-star review! We're delighted to hear that our team was able to assist you promptly with your query. Your feedback is incredibly valuable to us and helps us continue to improve our service. We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Great service and product selection. Thank you!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed our service and product selection. Your support is greatly appreciated, and it motivates us to keep delivering our best! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,520 reviews