Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,308 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 27th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect for our needs”

Helpful Report

Hi Denise! Thank you for your fantastic 5-star review! We're delighted to hear that our tiles were perfect for your needs. Your satisfaction means the world to us! Should you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“The sample tiles I ordered were delivered promptly for which I was very grateful. Unfortunately none were suitable for my project (colour wise).”

Helpful Report

Hi Sharon! Thank you for your kind 5-star review! We're glad to hear that your sample tiles arrived promptly. We're sorry none were a perfect fit for your project, but we appreciate your feedback. If you need further assistance or want to explore more options, please feel free to reach out at any time. We're here to help you find the right tiles for your needs! Best, Oliver Tile Warehouse Team

“Quickly delivered.good looking tiles.”

Helpful Report

Hi Paul! Thank you for your wonderful 5-star review! We're thrilled to hear that you received your tiles quickly and that you find them good looking. Your satisfaction is our top priority! If you need anything else or have any questions, feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“The tiles were good, but the delivery was a disaster, did not turn up on the day, no communication, promised the next morning, did not turn up again, no communication, had to stay in for days waiting on a promised delivery slot. Not even an apology for such poor service.”

Helpful Report

Hi John, I sincerely apologize for the trouble you faced with your delivery. We strive to provide great service, and it's clear we fell short this time. Your concerns about communication during the delivery process are valid, and we understand how frustrating it is to have to wait without updates. We are reviewing our procedures for deliveries to Scotland to ensure that this doesn’t happen again in the future. Thank you for your feedback, and we genuinely appreciate your patience as we work to improve. Best, Oliver

“Great service! Samples in situ - the best way to choose tiles.”

Helpful Report

Hi Jenny! Thank you for your wonderful 5-star review! We're delighted that you found our samples in situ helpful for choosing tiles. Your feedback means the world to us! If you have any further questions or need assistance, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“I have ordered above tile and it came very swiftly, well packed, no issue. I'm very pleased with it and I'm going to make an order as soon as my tiler lets me know how many square meters I need.”

Helpful Report

Hi Marie! Thank you for your wonderful 5-star review! We're so glad to hear that your tile arrived swiftly and in perfect condition. It’s great to know you’re pleased with your purchase! Whenever you’re ready to place your next order, feel free to reach out if you have any questions. We’re here to assist you! Best, Oliver Tile Warehouse Team

“The person I was dealing with was very helpful but my order was from a different warehouse in Rotherham they sent me a tile I'd already got phoned up didn't want to be bothered”

Helpful Report

Hi there, Thank you for your review. I’m glad to hear you found our team helpful, I presume you ordered multiple samples from various companies as we only have one warehouse and office. We always strive for a seamless experience, and your feedback is valuable as we work to improve our processes. If there's anything we can assist you with or help clarify, please don't hesitate to reach out to us directly. Thank you for sharing your experience, and we hope to serve you better in the future. Best, The Tile Warehouse Team

“Very pleased with quality of tiles and delivered on the date programmed”

Helpful Report

Hi Roger! Thank you for your fantastic 5-star review! We're delighted to hear that you're pleased with the quality of our tiles and that everything was delivered on schedule. Your satisfaction is what we strive for! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Really responsive, quick delivery, good value for money.”

Helpful Report

Hi Anna! Thank you for your fantastic 5-star review! We're so glad to hear you found us responsive and enjoyed our quick delivery. Providing good value for money is our goal, and it means a lot to us that you noticed! If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Very quick delivery. All prefect.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that your delivery was quick and everything arrived perfectly. Your satisfaction means the world to us! If you need anything else or have any questions, feel free to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Was told it was my mistake not to order a sample first !”

Helpful Report

Hi John, I appreciate you taking the time to share your feedback. I understand that it can be frustrating to feel that the responsibility falls on you for not ordering a sample first. We always recommend samples to ensure complete satisfaction with your choice, but I regret if that was not clearly communicated. Your experience is important to us, and we want to improve where we can. Thank you for your comments, and we hope to serve you better in the future. Best, The Tile Warehouse Team

“Beautiful, simple matt tiles- really pleased with them.”

Helpful Report

Hi there! Thank you for your lovely 5-star review! We're so glad to hear you're pleased with your beautiful, simple matt tiles. Your satisfaction is incredibly important to us! If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“really quick and effieicent - The delivery drivier messaged that he couldnt deliver - we were in but our buzzer was bust so we didnt know. Then got a call by the wonderful Jennifer who then called back the driver and arrange to drop it off again on the same day - soe xcellent customer care”

Helpful Report

Hi Paz! Thank you for your glowing 5-star review! We're delighted to hear that you had such a positive experience with our delivery team and customer care. Jennifer is indeed wonderful, and we're glad she could assist you promptly! Your satisfaction is our priority, and we appreciate your kind words. If you need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“The sample tiles were delivered promptly and in good condition making it easier to choose. Regretfully they didn't quite match our requirements this time so we ordered elsewhere.”

Helpful Report

Hi there! Thank you for your thoughtful 5-star review! We're glad to hear that your sample tiles arrived promptly and in good condition. While it's unfortunate that they didn't match your requirements this time, we appreciate your feedback and hope to assist you with your tile needs in the future. If you have any questions or need help with anything else, feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“very good customer service and staff and price”

Helpful Report

Hi David! Thank you for the brilliant 5-star review! We’re delighted to hear you had a positive experience with our customer service and staff. Your feedback means a lot to us, and we’re glad you found our prices satisfactory! If you ever need anything or have any questions, just let us know. We’re here to help! Best, Oliver Tile Warehouse Team

“Very efficient and goods were as promised thankyou”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that you found our service efficient and that you received exactly what you expected. Your satisfaction means the world to us! If you need any further assistance or have any questions, please feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Tile Warehouse offers a great selection of tiles, making it easy to find the perfect fit for any project. The quality of their products and the variety of designs ensure both style and durability. What truly sets them apart, though, is their outstanding customer service. Alexrandros was incredibly helpful, providing expert advice and going the extra mile to ensure a smooth purchasing experience. His professionalism and friendly approach made the process enjoyable and stress-free. Highly recommended for anyone looking for top-notch tiles and exceptional service!”

Helpful Report

Hi there! Thank you for your exceptional 5-star review! We’re delighted to hear that you found our selection of tiles and customer service to be outstanding. Alexrandros truly embodies our commitment to providing expert guidance and support, and we’re thrilled you had such a positive experience with him! Your recommendation means the world to us, and we can’t wait to help you with your next project! If you need any assistance or have questions in the future, feel free to reach out. Best, Oliver Tile Warehouse Team

“Fabulous tiles, delivered very quickly”

Helpful Report

Hi there! Thank you for your fabulous 5-star review! We're delighted to hear that you loved our tiles and that they arrived quickly. Your feedback means a lot to us! If you ever need anything else, just give us a shout. We're here to help! Best, Oliver Tile Warehouse Team

“Even though I decided to use different tiles for my renovation, I found the customer service from Tile Warehouse to be very good and I would definitely consider buying from them in the future for any other projects.”

Helpful Report

Hi Charlotte! Thank you for your fantastic 5-star review! We're so glad to hear that you had a positive experience with our customer service, even if you decided to go a different route for your renovation. Your feedback is truly appreciated! Whenever you're ready for your next project, we hope you'll consider us again. We're here to assist you! Best, Oliver Tile Warehouse Team

“Choice 10/10 . Price very competitive. Using the online service easy-peasy. Delivery next day. Delivery service 10/10.”

Helpful Report

Hi May! Thank you for your fantastic 5-star review! We're delighted to hear that you found our choice top-notch, and that you had a smooth experience with our online service. Your feedback on our pricing and delivery service is greatly appreciated! If you need anything in the future, don't hesitate to get in touch. We're always here for you! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,308 reviews