Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,070 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6 tiles sent Good quality. Good match quick service One tile broken!”

Helpful Report

Hi there, Thanks for your review and the 4-star rating. We’re glad you found the tiles to be of good quality, a good match, and for the quick service. We’re sorry one tile arrived broken. If you’d like, we can arrange a replacement or sort a refund if you have enough. Please contact customerservice@tilewarehouse.co.uk and we can discuss the options for you. Warm regards, Team Tile Warehouse

“Do NOT buy from tile warehouse. They will confirm a delivery date the day before and again on the day only to fail to appear and unilaterally pick another day and not tell you after you waited in all day requiring two days off work- all for a £30 delivery fee. Yes the t&c says the delivery date is subject to confirmation- but we had two confirmations it was coming- the afternoon before and the morning of. No phone call or email or message all day to say it wasn’t. Tracked changed around 3pm after waiting all day”

Helpful Report

“Very impressed with the Tile Wharehouse from the point of selecting tile etc from website to the prompt and efficient delivery made even better by a very friendly and helpful driver. Both quality,match and price good.”

Helpful Report

Hi David, Thanks for your review and the 5-star rating. We’re really glad you were impressed with the website selection, prompt delivery, and our friendly driver, and that you found the quality, match, and price to be good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The picture advertised and the batch I received are completely different I didn’t realise also that the batch I received were two different colors of pink until I play them on the wall . Each box is a different shade of pink . They’ll send you the right sample when you request but wrong colour when you receive it . I raised a complaint about this and they didn’t want to table full responsibility they just kept blaming me for laying them when I realised it was different colours I thought it was because the tiles were wait they changed colours maybe when they dry it’ll look different but no it got worse . Very disappointing never will I recommend this . Ps just replying to costumers doesn’t mean you have good costumer service taking full responsibility for your screw up is the only good costumer service we expect as costumers.”

Helpful Report

“Great service. I ordered samples, before I placed my orders for my kitchen and bathroom. Tiles arrived on time. Great service!”

Helpful Report

Hi Janet, Thanks for your 5-star review. We’re glad you’re happy with the service and that the samples helped with your kitchen and bathroom plans. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very responsive”

Helpful Report

Hi M, Thanks for your review and the 5-star rating. We’re glad you found us very responsive. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Not very impressed with tike warehouse. Delivery arrived on a massive pallet, which because I’m in a top floor flat it was difficult to dispose of. To add insult to injury, there were 18 broken tiles. Which was unacceptable. Tile warehouse were very happy to replace them but then sent them out on another pallet! When I asked if I could return at least the first pallet, I was told there was nothing they could do. So no, not happy”

Helpful Report

Hi there, Thank you for the great feedback on our service and we are glad we completed the sale for you to your satisfaction. I am sorry that the pallet delivery caused you an issue, unfortunately the delivery would have arrived with a lot more damages had we sent in individual parcels and the cost would have been a lot higher. We try to to use the most most cost efficient delivery process to keep down costs for you and also to minimise the damages for the cost to ourselves. I apologise for the inconvenience of disposal but we do try to make this clear in the delivery section of the website. We will look at it again to see if we can make it any clearer for you. Thank you for your feedback Kind regards, Team Tile Warehouse

“Great quality great delivery time and great customer service Brillaint all round”

Helpful Report

Hi there, Thanks for your review and the 5-star rating. We’re glad you enjoyed the great quality, fast delivery, and excellent customer service. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great time at a great price... Delivered when they said they would”

Helpful Report

Hi Amanda, Thanks for your review and the 5-star rating. We’re glad you had a great time and that delivery was on schedule. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Everything made easy….free samples to help and then ordering very straightforward…extremely competitive pricing …and very helpful videos made available. Was kept informed re progress of order and delivered when expected with care and no damage. Can thoroughly recommend.”

Helpful Report

Hi Paul, Thanks for your review and the 5-star rating. We’re glad you found everything easy—from free samples to the ordering process, pricing, helpful videos, and on-time delivery with care. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very happy with my purchase and the customer provided was very good Would buy from this company again”

Helpful Report

Hi Maria, Thanks for your review and the 4/5 rating. We’re glad you’re very happy with your purchase and that the service was good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Easy to use web site. Great to get samples. My second order, great delivery”

Helpful Report

Hi Janet, Thanks for your review and the 5-star rating. We’re glad you found the website easy to use, enjoyed the samples, and that your second order arrived with great delivery. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Really happy thanks. Great tiles and good fast delivery.”

Helpful Report

Hi Ailsa, Thanks for your review and the 5-star rating. We’re glad you’re really happy with the tiles and the fast delivery. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Constantly hassling you to leave a review, they are tiles what could be wrong with them”

Helpful Report

Hi there, I’m really sorry you felt hassled about leaving a review. That isn’t how we want you to feel. I will ask the team to remove you from emails if you could contact us with your details or, please click unsubscribe from one of the emails and this will remove you from the database. Kind regards, Team Tile Warehouse

“Quality products,fast delivery,very happy”

Helpful Report

Hi there, Thanks for your review and the 5-star rating. We’re glad you’re happy with the quality products and fast delivery. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very good value and quality”

Helpful Report

Hi Paul, Thanks for your review and the 5-star rating. We’re glad you found the value and quality very good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Tiles broken not packed correctly”

Helpful Report

Hi Rebecca, I’m really sorry to hear that the tiles arrived broken and weren’t packed correctly. That isn’t the service we want to provide. Please could you share to customerservice@tilewarehouse.co.uk your order number, photos of the damaged tiles and packaging, and the delivery date? We’ll prioritise reviewing your case and arrange a replacement or a suitable resolution as quickly as possible. Kind regards, Team Tile Warehouse

“good service, on time, well packaged.”

Helpful Report

Hi Robert, Thanks for your review and the 4-star rating. We’re glad you were happy with the service, on-time delivery and well-packaged items. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Several were broken on arrival , box came wrapped in a black dustbin bag as it looked as if it had been in the rain .”

Helpful Report

Hi Clarkson, I’m really sorry to hear several tiles arrived broken and the packaging looked poor. This isn’t the way we normally do things. Please could you email customerservice@tilewarehouse.co.uk with your order number, photos of the damaged tiles and packaging, and the delivery date? We’ll prioritise reviewing your case and arrange a replacement or a suitable resolution as quickly as possible. Kind regards, Team Tile Warehouse

“Great service, delivered on time, safely packed, very good correspondence, thank you will use again,regards Paul.”

Helpful Report

Hi Paul, Thanks for your review and the 5-star rating. We’re thrilled you’re happy with the service, on-time delivery, safe packaging, and good communication. We look forward to helping you again in the future. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 2,070 reviews