Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 996 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great tiles at a very good price would definitely use again in future.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're thrilled to hear you found great tiles at a good price. Your satisfaction is our top priority, and we can’t wait to serve you again in the future! If you have any questions or need assistance down the line, feel free to reach out anytime. We're always here to help! Best, Oliver Tile Warehouse Team

“Recently received tiles, one of which was broken. Reported the the Tile Warehouse who relaced it together with a spare. Great service !”

Helpful Report

Hi David! Thank you for your fantastic 5-star review! We're pleased to hear that you received great service from our team regarding the broken tile. Your satisfaction is our priority, and we’re always here to ensure you have a positive experience! If you need anything else or have any more questions, don’t hesitate to reach out. We’re here to help! Best, Oliver Tile Warehouse Team

“Great service.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience with our service. Your satisfaction is what drives us! If you ever need assistance or have any questions, don’t hesitate to reach out. We're always here for you! Best, Oliver Tile Warehouse Team

“Fast service, items delivered in perfect condition.”

Helpful Report

Hi Alan! Thank you for your fantastic 5-star review! We’re delighted to hear that you received your items quickly and in perfect condition. Your satisfaction means the world to us! If you have any questions or need further assistance, don’t hesitate to reach out. We're always here for you! Best, Oliver Tile Warehouse Team

“Joy to shop with!!”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're so glad to hear you had a joyful shopping experience with us. Your happiness is our top priority, and your kind words motivate us to keep delivering excellent service! If you have any questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

“Happy with price. Delivery was on the day selected with a 2 hour time frame given on the day. No issues.”

Helpful Report

Hi Jessica! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were happy with the price and that your delivery went smoothly, right on schedule. We aim to make the process as hassle-free as possible for our customers! If you need anything else or have any questions, please don’t hesitate to get in touch. We’re here to help! Best, Oliver Tile Warehouse Team

“I had no problems whatsoever. The tiles were delivered quickly and were exactly what I was looking for.”

Helpful Report

Hi Sheila! Thank you so much for your wonderful 5-star review! We're thrilled to hear that your tiles were delivered quickly and met your expectations perfectly. Your satisfaction is our top priority! If you have any questions or need further assistance, feel free to reach out anytime. We’re always here to help! Best, Oliver Tile Warehouse Team

“Receiving samples before purchase really helped me choose the right colour and style I wanted. The ordering and delivery process is very easy and straightforward”

Helpful Report

Hi Sarah! Thank you for your wonderful 5-star review! We're thrilled to hear that receiving samples helped you find the perfect color and style. It's great to know that our ordering and delivery process met your expectations. Your satisfaction is our priority! If you have any questions or need further assistance, feel free to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Perfect for our needs”

Helpful Report

Hi Denise! Thank you for your fantastic 5-star review! We're delighted to hear that our tiles were perfect for your needs. Your satisfaction means the world to us! Should you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“The sample tiles I ordered were delivered promptly for which I was very grateful. Unfortunately none were suitable for my project (colour wise).”

Helpful Report

Hi Sharon! Thank you for your kind 5-star review! We're glad to hear that your sample tiles arrived promptly. We're sorry none were a perfect fit for your project, but we appreciate your feedback. If you need further assistance or want to explore more options, please feel free to reach out at any time. We're here to help you find the right tiles for your needs! Best, Oliver Tile Warehouse Team

“Quickly delivered.good looking tiles.”

Helpful Report

Hi Paul! Thank you for your wonderful 5-star review! We're thrilled to hear that you received your tiles quickly and that you find them good looking. Your satisfaction is our top priority! If you need anything else or have any questions, feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“The tiles were good, but the delivery was a disaster, did not turn up on the day, no communication, promised the next morning, did not turn up again, no communication, had to stay in for days waiting on a promised delivery slot. Not even an apology for such poor service.”

Helpful Report

Hi John, I sincerely apologize for the trouble you faced with your delivery. We strive to provide great service, and it's clear we fell short this time. Your concerns about communication during the delivery process are valid, and we understand how frustrating it is to have to wait without updates. We are reviewing our procedures for deliveries to Scotland to ensure that this doesn’t happen again in the future. Thank you for your feedback, and we genuinely appreciate your patience as we work to improve. Best, Oliver

“Great service! Samples in situ - the best way to choose tiles.”

Helpful Report

Hi Jenny! Thank you for your wonderful 5-star review! We're delighted that you found our samples in situ helpful for choosing tiles. Your feedback means the world to us! If you have any further questions or need assistance, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“I have ordered above tile and it came very swiftly, well packed, no issue. I'm very pleased with it and I'm going to make an order as soon as my tiler lets me know how many square meters I need.”

Helpful Report

Hi Marie! Thank you for your wonderful 5-star review! We're so glad to hear that your tile arrived swiftly and in perfect condition. It’s great to know you’re pleased with your purchase! Whenever you’re ready to place your next order, feel free to reach out if you have any questions. We’re here to assist you! Best, Oliver Tile Warehouse Team

“The person I was dealing with was very helpful but my order was from a different warehouse in Rotherham they sent me a tile I'd already got phoned up didn't want to be bothered”

Helpful Report

Hi there, Thank you for your review. I’m glad to hear you found our team helpful, I presume you ordered multiple samples from various companies as we only have one warehouse and office. We always strive for a seamless experience, and your feedback is valuable as we work to improve our processes. If there's anything we can assist you with or help clarify, please don't hesitate to reach out to us directly. Thank you for sharing your experience, and we hope to serve you better in the future. Best, The Tile Warehouse Team

“Very pleased with quality of tiles and delivered on the date programmed”

Helpful Report

Hi Roger! Thank you for your fantastic 5-star review! We're delighted to hear that you're pleased with the quality of our tiles and that everything was delivered on schedule. Your satisfaction is what we strive for! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Really responsive, quick delivery, good value for money.”

Helpful Report

Hi Anna! Thank you for your fantastic 5-star review! We're so glad to hear you found us responsive and enjoyed our quick delivery. Providing good value for money is our goal, and it means a lot to us that you noticed! If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Very quick delivery. All prefect.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that your delivery was quick and everything arrived perfectly. Your satisfaction means the world to us! If you need anything else or have any questions, feel free to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Was told it was my mistake not to order a sample first !”

Helpful Report

Hi John, I appreciate you taking the time to share your feedback. I understand that it can be frustrating to feel that the responsibility falls on you for not ordering a sample first. We always recommend samples to ensure complete satisfaction with your choice, but I regret if that was not clearly communicated. Your experience is important to us, and we want to improve where we can. Thank you for your comments, and we hope to serve you better in the future. Best, The Tile Warehouse Team

“Beautiful, simple matt tiles- really pleased with them.”

Helpful Report

Hi there! Thank you for your lovely 5-star review! We're so glad to hear you're pleased with your beautiful, simple matt tiles. Your satisfaction is incredibly important to us! If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 996 reviews