Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 995 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 995 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service and well packaged delivery of tiles. Unfortunately, 2 tiles had broken in transit, which was unfortunate and probably due to carrier's lack of attention to the FRAGILE tape on the package. Otherwise, pleased with service.”

Helpful Report

Hi Margaret! Thank you for your valuable 4-star review! We're glad to hear that you appreciated the quick service and well-packaged delivery of your tiles. However, I'm sorry to hear that two tiles arrived broken. We understand how disappointing that can be, especially with the care we put into packaging. We will definitely pass on your feedback about the carrier's handling to ensure better attention in the future. If there's anything we can do to assist you further, please don’t hesitate to reach out. Best, Oliver Tile Warehouse Team

“Fast delivery, packaged well , highly recommended,”

Helpful Report

Hi Karen! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience with our fast delivery and packaging met your expectations. Your recommendation means a lot to us! If you need anything else or have any questions in the future, feel free to reach out. We’re always here to assist you! Best, Oliver Tile Warehouse Team

“A trouble free transaction. 7 tiles were broken. They were replaced straight away and delivered within 2-3 days.”

Helpful Report

Hi Trish! Thank you for your fantastic 5-star review! We're so glad to hear that your transaction was trouble-free and that we were able to swiftly resolve the issue with the tiles. It’s always our aim to provide a seamless experience for our customers. If you need anything else in the future, please don't hesitate to get in touch. We're here to help! Best, Oliver Tile Warehouse Team

“Quality tiles at a very good price, delivery was prompt and on time, excellent communication throughout.”

Helpful Report

Hi Paul! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our tile quality, pricing, and the prompt delivery! Excellent communication is something we strive for, so it’s great to know you experienced that. If you need anything else in the future, please don’t hesitate to get in touch. We’re always here to assist! Best, Oliver Tile Warehouse Team

“Great products and services”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed our products and services. Your satisfaction means everything to us! If you ever need assistance or have questions in the future, please feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Brilliant , knowledgeable and friendly , great delivery too . We will definitely buy more and always look at the products as prices are fabulous as well as quality . What more can you want!”

Helpful Report

Hi Marie! Thank you for the fantastic 5-star review! We're so glad to hear that you found our team brilliant, knowledgeable, and friendly. It’s wonderful to know that you appreciate our great delivery service as well. Your kind words about our fabulous prices and quality mean the world to us! We're excited to have you back for your future purchases. If you ever have any questions or need assistance, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“Lovely coloured tiles. Packed well (I had a relatively small order) but some had damaged corners. Customer service was a very easy pleasant experience and they sorted the problem out swiftly.”

Helpful Report

Hi Lizzie! Thank you for your fantastic 5-star review! We're so glad you love the colors of our tiles. We apologize for the damaged corners you experienced, but we're pleased to hear that our customer service team was able to assist you quickly and easily. If you need anything else or have further questions, don’t hesitate to reach out. We're always here to help you find beautiful tiles! Best, Oliver Tile Warehouse Team

“I’ve not got the next day delivery I paid for or any update from the company to tell me this was the case. Very poor.”

Helpful Report

Hello, I’m really sorry to hear about the issues with your delivery. It’s important to us that our customers receive their orders on time and are kept updated throughout the process. I understand how frustrating it must be not to have received any information from us. Please reach out to our customer service team so we can get to the bottom of this and assist you further. Warm regards, Team Tile Warehouse

“Fast service. Got just what I wanted very quickly at a good price. Can’t improve on that!”

Helpful Report

Hi Peter! Thank you for your fantastic 5-star review! We’re thrilled to hear that our service met your needs and that you got exactly what you wanted at a great price. It’s always our goal to provide fast and efficient service, and it’s great to know we delivered for you. If there's anything else we can assist you with in the future, just reach out. We’re here to help! Best, Oliver Tile Warehouse Team

“Very prompt and good service. Courtesy phone also on point and no waste of time witch is rare this days. Very professional. I am looking forward to put the order in as soon as i am ready to lay their products.”

Helpful Report

Hi Ionut! Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced prompt and professional service, as well as our courtesy phone being on point. We truly appreciate your kind words! Whenever you're ready to lay our products, we'll be here to help you with your order. Don't hesitate to reach out if you have any questions in the meantime! Best, Oliver Tile Warehouse Team

“Pleased with purchase although tiles bit deeper than our last so has to adjust but good colour match”

Helpful Report

Hi there! Thank you for the fantastic 5-star review! We're so glad to hear that you're pleased with your purchase and that the color match worked out well for you. We appreciate your understanding regarding the depth of the tiles; it's always exciting to adjust and find the perfect fit for your space! If you have any questions or need further assistance, just let us know. We’re always here to help! Best, Oliver Tile Warehouse Team

“Good service...tiles arrived on time which is unusual for us as we live in a place that is difficult to get to. Very easy to order so thank you”

Helpful Report

Hi Catherine! Thank you for your fantastic 5-star review! We're so glad to hear that your tiles arrived on time, especially given the challenging location. It's great to know that you found our ordering process easy. If you need any assistance or have more projects in the future, please don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Very good service supplying samples but I am ordering from a different supplier as I prefer their design.”

Helpful Report

Hi there! Thank you for sharing your feedback with us! We're glad you found our service for supplying samples helpful. We completely understand that design preferences differ, and we wish you all the best in finding the perfect tiles for your project. If you ever want to explore our collection again, we’d be more than happy to assist! Best, The Tile Warehouse Team

“Great service”

Helpful Report

Hi Mark! Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service. Our team is dedicated to providing the best possible support, and your kind words mean a lot to us. If you ever need assistance in the future, please don’t hesitate to get in touch. We're always here to help! Best, The Tile Warehouse Team

“Product great, colour and texture per photo on website. HOWEVER, unfortunately even though I ticked difficult access, gave full details including maximum size of delivery vehicle possible, still sent on huge artic on pallet. Driver had to park at bottom of road in pub car park and suggested I drove down to pick pallet up from him there!!! I'm 67, single lady.......and all this for 4, yes 4, tiles! Fortunately had someone visiting who came down with me, artic driver (after much complaining) broke pallet up and my visitor put the four tiles in back of my car. When we got home one tile had chip but to be honest, at this point, I was beyond caring, and knew I could conceal the chip with gravel as the tiles were forming a surround in the garden of an olive tree! Product great, delivery company used hopeless. Would I order again from Tile Warehouse, yes, but only if I could speak to someone about the delivery vehicle!!”

Helpful Report

Hi there, Thank you for sharing your experience with us. We’re delighted that you love the product and its color and texture! However, I’m truly sorry to hear about the delivery issues you faced. We appreciate your feedback about the delivery service and will address this with our courier partner to help improve their handling of such situations in the future. If you do choose to order with us again, please feel free to reach out directly, and we’ll ensure that your delivery needs are prioritised. Wishing you a lovely time creating your garden surround! Warm regards, Team Tile Warehouse

“Rang Tile Warehouse, seeking advice on sealing old pitchmen coated floor. Had excellent help from Stevan who recommended a suitable product which arrived in quick time & good order. Have not tried it out yet but 10/10 for customer service!”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We’re so pleased to hear that Stevan could provide you with the advice you were looking for regarding your floor, and that your product arrived promptly. Your kind words about our customer service truly mean a lot to us! Whenever you're ready to try out your new product, we hope it brings you great results. Don’t hesitate to reach out if you have more questions or need assistance in the future! Warm wishes, Team Tile Warehouse

“Excellent service from you thank you😊 on the down side your delivery man wasn’t very helpful he wasn’t able to get his palate mover into the shed and so he left it in front of the door!!!!!! When I asked him to move it so I could shut the door he replied that’s not my job. Considering I’m an 80 year old lady and my tiler isn’t coming for 3 weeks I have had to get my neighbour to help move the boxes of quarry tiles, I wasn’t very happy.🤨”

Helpful Report

Hi there! Thank you for your wonderful 5-star review and for your kind words about our service! We truly appreciate your feedback. I'm really sorry to hear that the delivery experience didn’t meet your expectations. It's important to us that all our customers feel supported, and we’re sorry for any inconvenience caused. The booking was for a kerbside delivery so it does look like the driver did more than he was insured and covered to do for you in his defence. If there’s anything we can do to assist you further, please don’t hesitate to let us know. We're here to help! Best, Oliver Tile Warehouse Team

“I have to say my request to change delivery was handled in the utmost professional manner with immediate speed - thanks so much I rate you as five star all the way.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re delighted to hear that your delivery request was handled promptly and professionally. Your satisfaction means the world to us! If there’s anything more we can do for you, please don’t hesitate to let us know. We’re always here to assist! Best, Oliver Tile Warehouse Team

“Happy with my tiles for bathroom...exactly what I've been looking for!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so glad to hear that you found the perfect tiles for your bathroom! Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your experience. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“Great tiles at a very good price would definitely use again in future.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're thrilled to hear you found great tiles at a good price. Your satisfaction is our top priority, and we can’t wait to serve you again in the future! If you have any questions or need assistance down the line, feel free to reach out anytime. We're always here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 995 reviews