Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles are perfect for our outdoor step. Really pleased with the result”

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We’re thrilled to hear that the tiles are perfect for your outdoor step and that you're pleased with the result. It’s wonderful to know that our products are making a positive impact on your space! If you ever have any questions or need assistance in the future, we're just a message away! Warm regards, Team Tile Warehouse

“Fab experience with tile warehouse, they are very communicative with updates and are very responsive to customers queries. I did have an issue when my tiles arrived however the tile warehouse resolved this promptly! The service (minus the blip) was spectacular and I couldn’t have asked for a smoother service. The tiles are very good quality, I highly recommend them as a whole the prices are fair and the team try their hardest to give all customers a valued experience. Thank you tile warehouse”

Helpful Report

Hi Abbey, Thank you so much for your incredible 5-star review! We’re thrilled to hear about your fab experience with us and appreciate your kind words about our team’s communication and responsiveness. It’s great to know that we were able to resolve the issue promptly and that you are pleased with the quality of your tiles. Your recommendation means a lot to us, and we’re always here to ensure you have a valued experience! Warm regards, Team Tile Warehouse

“Good choice of tiles, tiles are good quality and fair price for the style. Ordering was easy. Delivery not as good. Some tiles were loose, not in boxes and delivery team not overly helpful.”

Helpful Report

Hi there, Thank you for your review and feedback regarding your recent experience with us. We're glad to hear you found a good selection of quality tiles at a fair price and that ordering was smooth. However, we apologise for the third party delivery issues you encountered. We strive to ensure that our products arrive well-protected and that the delivery team is always helpful. Your comments are important to us, and we will work to address these concerns moving forward. If you need any further assistance, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“tiles look terrific now laid. Service was exceptional”

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We’re thrilled to hear that your tiles look terrific once laid and that you experienced exceptional service. It really means a lot to us! If you need anything else or have any questions, just give us a shout! Warm regards, Team Tile Warehouse

“No problems with tile warehouse very good selection of tiles would use again very helpful when I wanted to add to my order. Arrived on time and the courier was super helpfull”

Helpful Report

Hi Nee, Thank you so much for your incredible 5-star review! We're thrilled to hear that you enjoyed our selection of tiles and found our team so helpful. It's great to know your order arrived on time with the courier being super helpful. If you ever need anything else, don’t hesitate to get in touch! Warm regards, Team Tile Warehouse

“Great quality and price. Tiles well packed and fast delivery. Will certainly use Tile Warehouse again.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our tiles to be of great quality and at a competitive price. It’s wonderful to know that your order was well packed and delivered quickly. We truly appreciate your support and look forward to serving you again! Best wishes, Team Tile Warehouse

“I found Tile Warehouse to be a good supplier to use. Their customer service was excellent and the tiles were delivered on time. I found the whole experience with them very good and I would use them again. One extra comment....the delivery driver was very helpful and polite. Well done all.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with us and that our customer service made a positive impression. It’s fantastic to know that your delivery was timely and that our driver was helpful and polite! We look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Quarry tiles arrived on time and all in tact. Now all laid and look just as I hoped they would. Very good value.”

Helpful Report

Hi there! Thank you so much for the amazing 5-star review! We're thrilled to hear that your quarry tiles arrived on time and in perfect condition, and that they look just as you had hoped. Your feedback on the value really makes us smile! If you need anything else or have any questions in the future, please don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“I’ve looked around and these are really good on price, loads to choose from and delivery is always bang on. Never had to return anything and I’m about to place my 3rd order. Recommended..”

Tile Warehouse 5 star review on 1st October 2025

Helpful Report

Hi there! Thank you so much for the fantastic 5-star review! We're delighted to hear that you found our prices competitive and that you appreciate the wide selection we offer. It’s great to know that our delivery has been reliable for you! We truly appreciate your continued support and recommendation! If there's anything else we can assist you with, don't hesitate to get in touch! Warm regards, Team Tile Warehouse

“Great choice of tiles at a reasonable price, quick delivery and the end results were amazing, highly recommend”

Helpful Report

Hi there! Thank you so much for the amazing 5-star review! We're thrilled to hear that you found our tile selection excellent and reasonably priced, and that you were happy with the quick delivery. It's wonderful to know that the end results exceeded your expectations! Your recommendation is greatly appreciated! If you need anything else in the future, feel free to reach out! Warm regards, Team Tile Warehouse

“Brilliantly priced quality tiles, look fantastic. Delivery outstanding and no problems at all. Would highly recommend these guys.”

Helpful Report

Hi Steve! Thank you so much for the fantastic 5-star review! We're absolutely thrilled to hear that you found our tiles brilliantly priced and of such great quality. It's wonderful to know that your delivery experience was outstanding and hassle-free. Your recommendation means the world to us! If you ever need anything else, don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Ordered Silk White Marble Effect Tiles (30x60cm) to tike my bathroom. Im not a tiler but would class myself as a competent DIYer.. Tiles were easy enough to work with but noticed that there were some scoring on some tiles (approx 2 box loads) that were unusable as marks were noticable. Some slipped through the net and by the time I noticed was tio late and tiles were running low Happy enough with the finished job. Tiles arrived well package by pallet”

Tile Warehouse 4 star review on 1st October 2025

Helpful Report

Hi there! Thank you for taking the time to leave a thoughtful 4-star review! We're glad to hear that you found the tiles easy to work with and that you're happy with your finished bathroom. We appreciate your feedback regarding the scoring on some tiles and will take this into account for future quality checks. If you need any further assistance or have questions, we're here to help! Best wishes, Team Tile Warehouse

“Tiles were lovely, although some were broken, flimsily packaged but promptly replaced , reasonably priced, good service”

Helpful Report

Hi there! Thank you for the thoughtful 4-star review! We're glad to hear that you found the tiles lovely and appreciate your patience regarding the brief hiccup with packaging. It's great to know that we were able to promptly replace the broken ones, and we're happy you found our service to be good and prices reasonable! If you have any further questions or need assistance in the future, please don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Talking to Tile Warehouse was very pleasant, they new exactly what I required plus it was easy to order my goods. The cost of my tiles was very very reasonable and it was good that didn't have to order a large amount, my delivery was spot on time and on the correct date and time, I didn't have to return anything but I'm it wouldn't have caused any problems. Excellent service.”

Helpful Report

Hi Brian! Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience with Tile Warehouse was pleasant and that our team could assist you in finding exactly what you needed. It’s fantastic to know that you found our pricing reasonable and that your delivery was spot on! We truly appreciate your compliments on our service and are here to help anytime you need assistance in the future! Warm regards, Team Tile Warehouse

“Good service and fast delivery, thank you.”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We’re so glad to hear that you experienced good service and fast delivery. Your appreciation truly means a lot to us! If there's anything else we can help you with in the future, please don't hesitate to get in touch! Warm regards, Team Tile Warehouse

“The Tiles and initial service was very good. One guy called Oliver was particularly good, but unfortunately when I needed to discuss tiles I did not need and buying more instead… everyone I spoke to was saying we will get Oliver to call you back.. Not one of them wanted to deal with anything but a sale.. in the end no call back at all. Just ordered the extra tiles I wanted and never heard any more.”

Helpful Report

Hi Neil, Thank you for sharing your feedback. I’m glad to hear you had a positive experience with the tiles and with Oliver. However, I sincerely apologise for the lack of follow-up from our team regarding your inquiry. It’s disappointing to hear that your efforts to get support didn't result in the help you needed. Your feedback is important to us, and we will certainly work on improving our communication to ensure a better experience for our customers in the future. If you have any other concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Great selection of tiles at good prices and prompt shipping. Carrier was late due to a breakdown but delivered early next day, so all good. Recommended A*****”

Helpful Report

Hi there! Thank you so much for the wonderful 5-star review! We're thrilled to hear that you found our tile selection great and our prices good. We're also glad to know that the shipping turnaround worked out well for you despite the hiccup with the carrier. Your recommendation means a lot to us! If you ever need assistance or have questions, feel free to reach out! Warm regards, Team Tile Warehouse

“Out off 9 tiles there was only 4 that wasn't broken very disappointed and no reply after I emailed”

Helpful Report

Hi Darren, I’m truly sorry to hear that your experience with our tiles was disappointing and that you received damaged products. This is not the standard we strive for, and your feedback is invaluable in helping us make improvements. We want to ensure you get the assistance you need, there is no notes in our inbox so i wonder if you have notified us via a no reply mail we have sent you? Please reach out to our customer service team at customerservice@tilewarehouse.co.uk; they’ll be more than happy to help resolve this for you. Thank you for bringing this to our attention. Best wishes, Team Tile Warehouse

“Great range of products and the customer service team are very helpful. Everything arrived as promised on a kerbside pallet delivery. Would recommend.”

Helpful Report

Hi Lynn! Thank you so much for the wonderful 5-star review! We’re so glad to hear that you enjoyed our great range of products and that our customer service team was able to assist you. It’s fantastic to know everything arrived as promised! We appreciate your recommendation and look forward to serving you again! Cheers, Team Tile Warehouse

“Good price and speedy delivery”

Helpful Report

Hi Peter! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our prices good and that your delivery was speedy. Your satisfaction is what we aim for, and your kind words truly mean a lot to us! If there's anything more we can do for you, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews