Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.55

4.6 Rating 1,216 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt receipt of the samples But a request for no emails is being ignored”

Helpful Report

Hi Jill! Thank you for your 4-star review! We're glad to hear that your samples arrived promptly. We apologise for any inconvenience with your email preferences and appreciate you bringing this to our attention. We'll work to resolve it as quickly as possible. We appreciate your feedback and look forward to serving you again! Best wishes, Team Tile Warehouse

“Most helpful”

Helpful Report

Hi there! Thank you for your outstanding 5-star review! We truly appreciate your kind words and are glad to know that you found our team to be helpful. Your satisfaction is our top priority, and it drives us to continue delivering exceptional service. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Very fast delivery lovely tiles and pritti good prices”

Helpful Report

Hi Paul! Thank you for your fantastic 5-star review! We're so glad to hear that you loved our tiles and found our prices to be pritti good! Your feedback motivates us to keep up the great work. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“I'm pleased with Tile Warehouse because I get to find tiles from different countries and this helps me create unique looks in my home! I'm very pleased with the staff and their service!”

Helpful Report

Hi Sophia! Thank you for your wonderful 5-star review! We're so glad to hear that you enjoyed exploring our selection of international tiles and that our team provided you with great service. Your creativity in making unique looks for your home inspires us! We can't wait to see what you create next! Warm regards, Team Tile Warehouse

“Great service. Just wish the delivery cost was less for small amounts.”

Helpful Report

Hi Julie! Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed our service. We truly appreciate your feedback regarding the delivery costs, as we're always looking for ways to improve our offerings. We hope to see you again soon! Warm regards, Team Tile Warehouse

“Our thanks go to, I think his name was Oliver. Helpful chap, good customer service.”

Helpful Report

Hi Philip! Thank you so much for your wonderful 5-star review! We're glad to hear that Oliver provided you with helpful service. Your kind words mean a lot to us and inspire our team to keep up the great work. We look forward to seeing you again soon! Warm regards, Team Tile Warehouse

“Very helpful with information and advice for anyone who is just a keen DIY handyman.”

Helpful Report

Hi Colin! Thank you for your fantastic 5-star review! We're so glad to hear that you found our information and advice helpful for your DIY projects. Your feedback encourages us to keep supporting enthusiastic handymen like you! We look forward to seeing you again soon! Best wishes, Team Tile Warehouse

“Professional service, delivered on time, will use again”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you experienced professional service and timely delivery. Your support is greatly appreciated, and we’re excited to assist you again in the future! Best wishes, Team Tile Warehouse

“Excellent price, fast delivery and the wood effect tiles look fantastic. Would shop here again.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our pricing and that the wood effect tiles exceeded your expectations. Your satisfaction is our top priority, and we can't wait to welcome you back for your next project. Warm regards, Team Tile Warehouse

“Customer service was very good, even processed a promised 10% discount quickly. Delivery was pretty good 2 days from order to arriving on site. HOWEVER, the product is very poor. It is described by Tile Warehouse on their web pages as 'Outdoor Black Straight Edge Trim.' Note the word Straight. It is anything but. The 2.7 meter lengths come twisted and warped. They are anything but straight. Robin Hood could have used them very easily for his new bow!! They appeared to be quadrant, although nowhere does it state that they are quadrant. Im thinking if they were there would be a much greater chance that they would be straight. In fact they are nothing more than L shaped with large amounts of the back plate cut out, to save money in production, but in doing so they have lost rigidity and twist easily. My tiler is not going to thank me, it will be an extremely difficult job for him do his usual perfect job when they are so twisted. I guess they are made in China, but nowhere does it say that, but feels like Chinese quality. No end caps available. Each length is very expensive for what they are! I assumed they were full quadrant and so justified the price. Not these severley reduced L shaped trims! Spent nearly £200 and it will end up looking like 50p. Very disappointing purchase, do not buy these, unless you want to fall out with your tiler and get a poor finish on your tiling. Steve Pontefract Colosseum Properties Ltd.”

Helpful Report

“I have just received my tiles, I am really happy with the quality and service& fast deliver, I will definitely use again.”

Helpful Report

Hi John! Thank you for your amazing 5-star review! We’re so pleased to hear that you’re happy with the quality of your tiles and our service. Fast delivery is something we strive for, and it’s great to know it made a positive impact on your experience. We can’t wait to welcome you back for your next project! Warm regards, Team Tile Warehouse

“Delivery was fast and no problems. Selection of tiles is very good and samples are either free or very reasonably priced.”

Helpful Report

Hi E! Thank you for your wonderful 5-star review! We're thrilled to hear that you had a fast delivery experience and enjoyed our selection of tiles. It’s always great to know customers appreciate our reasonable pricing on samples! Your feedback truly inspires us to keep delivering quality service. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Delivery was on time, order was complete. Can't comment on quality of goods as haven't used them yet, but everything looks fine.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that your delivery was on time and your order was complete. While we totally understand you're yet to use the products, we appreciate your feedback and hope you enjoy them when you do! Looking forward to serving you again in the future! Kind regards, Team Tile Warehouse

“Thankyou. All was well. 5 stars.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that everything was well with your experience. Your support truly means a lot to us! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great selection, highly competitive pricing, efficient delivery and excellent customer service (as it should be done; thanks Oliver)! Highly recommended...”

Helpful Report

Hi there! Thank you so much for the fantastic 5-star review! We're thrilled to hear that you appreciated our selection, pricing, delivery, and especially our customer service—thanks for the shout-out to Oliver! Your kind words truly motivate us to keep delivering the best experience possible. We're excited to assist you again in the future! Warm regards, Team Tile Warehouse

“Great prices and service, good communication from ordering to delivery we would highly recommend.”

Helpful Report

Hi Arragon! Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed our great prices and service, along with seamless communication. Your recommendation means the world to us and inspires us to keep doing what we love! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Times delivered promptly and on first view great quality , once we had opened the pallet we discovered a few broken ones , I contacted Tile warehouse and they couldn’t have been more helpful , replacement tiles are being delivered in a couple of days , great customer service”

Helpful Report

“Excellent service and resolved any issues quickly a d without fuss.”

Helpful Report

Hi Thomas! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced excellent service and that any issues were resolved quickly and without fuss. Your satisfaction is our top priority, and your feedback truly motivates us! Looking forward to assisting you again in the future! Best wishes, Team Tile Warehouse

“Easy to place a small order online, l also spoke to Tile Warehouse to see if collection possible reply was no !. Shame really. Viewing the Fedex tracking they went around Leicestershire then to Northampton from where it was sent out for delivery back to Leicestershire to just a few miles from where they started their journey. Amazed they arrived intact, as the 2/3 air pockets that were on the top and bottom nothing around the sides had burst. Great service though. Thanks”

Helpful Report

“Prompt with delivery, helpful advice from team, pleasant delivery chap, tiles lovely as advertised, also free samples to decide at home with a coffee no walking round stores”

Helpful Report

Tile Warehouse is rated 4.6 based on 1,216 reviews