The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great service, great prices & gorgeous wool.”

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Posted 3 years ago

“Very quick service and kept me well informed of my package. Will use wool factory again.”

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Posted 3 years ago

“Good on the price They are lovely patterns”

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Posted 3 years ago

“First time I've ordered from The Wool Factory. I must admit I was worried about the quality of the wool, but as soon as I started knitting with it, my worries disappeared. It knits up lovely. Highly recommend”

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Posted 3 years ago

“I am very pleased with the wool and the service. Everything came quickly and the website was easy to use. Will be using this company again.”

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Posted 3 years ago

“Very easy to order..quick delivery..amazing colours to choose from..lovely quality yarn..will use them again thats a cert..thank you”

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Posted 3 years ago

“Lots of choice . Easy ordering and super quick delivery. Many thanks”

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Posted 3 years ago

“Good selection of all price ranges and colours. Delivered very quickly, never been disappointed.”

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Posted 3 years ago

“Excellent service would definitely buy from The Wool Facrory again”

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Posted 3 years ago

“Quickly delivered, nice pattern and wool. Good choice.”

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Posted 3 years ago

“very good products very helpful when needed”

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Posted 3 years ago

“Excellent service wool is super quality at competitive price”

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Posted 3 years ago

“Always a good selection of wool and patterns. Very reasonable prices. Plus a reliable service.”

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Posted 3 years ago

“Great! Quick delivery, lovely wool!”

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Posted 3 years ago

“The wool is excellent quality and knits up well, I love it 🥰.”

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Posted 3 years ago

“Excellent from the off. Fast delivery and products as described. Would highly recommend. Thank you.”

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Posted 3 years ago

“Lovely choice of wool at very reasonable prices Very efficient all round”

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Posted 3 years ago

“Would recommend The Wool Factory. Lots of variety and great prices. Quick delivery”

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Posted 3 years ago

“Lovely wool”

The Wool Factory Ltd 5 star review on 22nd April 2022

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Posted 3 years ago

“Just made my first order but it certainly won't be my last. Easy to order with a great variety. Couldn't believe how quickly it arrived and how well the parcel was wrapped. Thanks again”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews