The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,937 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery, didnt get it but as far as the wool factory are concerned thats just tough, they did their bit sending the parcel to DPD so they wont refund the next day delivery charge, very poor customer service & I bet this review doesnt see the light of day either!!!!”

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Posted 2 days ago

“Excellent service”

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Posted 1 week ago

“Fab service, excellent quality and value for money”

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Posted 1 week ago

“Since I found the wool factory I wouldn't order wool from any other place, prices so reasonable and delivers quickly.”

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Posted 1 week ago

“Modern colours. Managed to get pillar box red to knit a jumper & hat for my neighbour.”

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Posted 2 weeks ago

“What can I say about this woolly wonderland of wonderful delights?? I have used the wool factory for some years and never, ever been disappointed with the quality service or price!”

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Posted 2 weeks ago

“They had just what I wanted”

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Posted 2 weeks ago

“Very good service quick delivery”

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Posted 2 weeks ago

“Perfect. Exactly what I wanted, my order was packed quick and ready to pick up the same day Brilliant wool, great quality and price.”

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Posted 2 weeks ago

“Great place, great products, great staff! Even better now I know I can collect from Mablethorpe, so no delivery charge means extra money for more wool! 😁”

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Posted 2 weeks ago

“Very good.I have dealt with this company on several occasions,and never been disappointed.very reliable...”

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Posted 3 weeks ago

“Just what I ordered, and delivered next day. Thanks !”

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Posted 3 weeks ago

“Excellent service every time I purchase wool or buttons delivered promptly lovely wool to knit I knit for my great nephews and great niece thank you keep up the good work x”

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Posted 3 weeks ago

“Always willing to help and give advice if needed”

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Posted 1 month ago

“Can not fault this company at all. I have watched them grow from a Market stall in Mablethorpe, to a shop in Alford, and now a Supermarket is opening in Skegness! Fantastic service, gorgeous yarn and amazing delivery times. kittacrafts.com”

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Posted 1 month ago

“Wool knits beautifully ans washes well. Very pleased”

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Posted 1 month ago

“i’m not sure how you can improve all the wool i have had is excellent, knits up lovely so far i have knitted 7 blankets and will be looking for more wool for the next one.🙂”

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Posted 1 month ago

“A brilliant company with such a great bunch of people who are always ready to help and advice. Very reasonable prices and genuine sales. What more could I want.”

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Posted 1 month ago

“Fabulous range of products, great prices, simple to order, quick and easy pick up process. All round excellent service 👍”

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Posted 1 month ago

“Great service every time!”

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Posted 1 month ago

The Wool Factory Ltd is rated 4.9 based on 8,937 reviews