The Wool Factory Reviews

4.90 Rating 3,346 Reviews
98 %
of reviewers recommend The Wool Factory
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.90 out of 5
Read The Wool Factory Reviews
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01507 466838



The Wool Factory
5 Market PLace

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Excellent and speedy service. Thankyou.
Posted 1 hour ago
Easy to place orders. Good selection. Fantastic wool. Brilliant prices. Super fast delivery.
Posted 3 hours ago
Arrived very quick many thanks
Posted 5 hours ago
Very happy with my recent order, Goods and delivery excellent as always.
Posted 13 hours ago
Excellent value!! Lovely wool!
Posted 15 hours ago
Very pleased with the service I received from the Wool Factory. Thank you
Posted 16 hours ago
A great shop for wool and patterns and very friendly staff 😀
Posted 17 hours ago
Excellent Experience Excellent value and super speedy delivery. I was so pleased with the service and quality of yarn that I'm placing another order at the end of the week. You cant go wrong ordering from the Wool Factory no matter where you see their advertisements
Posted 17 hours ago
As always, my order was sent very quickly and was just what I wanted. My only wish is that I lived nearer to the shop. Thank you for excellent service. JH
Posted 17 hours ago
I am very happy with the wool I buy and the delivery time is great. I raise money for charity selling my hand knitted items- my repeat customers come back because they also like the wool!!
Posted 17 hours ago
The aran wool I have purchased arrive in a couple of days🙂 the quality is really good, now busy knitting, a very happy customer, I will certainly be buying wool from them in the future.
Posted 17 hours ago
The order for my wool came earlier than expected, the wool was lovely quality.
I would definitely recommend using this site.
Posted 18 hours ago
This was my first order, it arrived within a few days the quality was really good & the price was great I will definitely be ordering again
Posted 18 hours ago
Poor service I have never recieved my delivery or refund
Posted 22 hours ago
Hi Catherine, Thank you for your review. Your order was dispatched on the 7th October. As stated on our delivery info page International deliveries are currently taking up to 30 working days to arrive. Our apologies for the current delays but unfortunately we are unable to control the current length of time international deliveries are taking
Posted 17 hours ago
Thank you for a very quick delivery and lovely wools. I'm going to be very busy during lockdown and then will be back for more wool!
Posted 1 day ago
Very good products and service. Cannot fault it.
Posted 1 day ago
I am pleased with the wool, however I had the order come twice I did email you as you charged me twice andn you insist I ordered twice which I can not see why would I order twicw
Posted 1 day ago
Got some lovely wool and excellent quality, will deffinatley use again.
Posted 1 day ago
Excellent service, good price and quick delivery. What more could you ask.
Posted 1 day ago
we had a problem with an order (sent the wrong colour!) but quickly resolved, many thanks. would use again.
Posted 1 day ago
The Wool Factory is rated 4.90 based on 3,346 reviews