The Wool Factory Reviews

4.89 Rating 4,729 Reviews
98 %
of reviewers recommend The Wool Factory
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.90 out of 5
Read The Wool Factory Reviews
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01507 466838



The Wool Factory
5 Market PLace

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Great service I’m a bit senior and not brilliant on this but when there was a hiccup with my order they were very helpful and I got what I wanted thank you so much xxc
Posted 6 hours ago
Lovely wool excellent service
Posted 9 hours ago
Quick and efficient service.
Posted 11 hours ago
I found it easy to navigate to the sort of wool I was looking for, and found it good value and very prompt delivery! The only thing was, I thought the wool I was selecting was grey with a brownish fleck, but in fact it is brown. Tricky interpreting colours on a website! And brown will do.
Posted 12 hours ago
I have been knitting baby shawls for many years and have bought wool from a plethora of shops and on line stores. But, during these recent lockdowns I struggled to purchase wool & haberdashery. Since finding The Wool Factory I need look no further, they stock all the brands I know & have used. Everything available from their easy to use web warehouse.
Top marks on products & delivery too.
Posted 14 hours ago
Very happy with the quick delivery of the service, and the quality of the wool purchased.
Posted 14 hours ago
Love their wools they're always exceptional. The service is fast and always on time or early
Posted 18 hours ago
Great service and good products. Will use again.
Posted 18 hours ago
Five star service all the way. The range of products is amazing. Very competitive prices. The Woolwarehouse is my go to shop for yarn and lots more. Would thorougly recommend
Posted 21 hours ago
Wool arrived ok.very pleased with it.knits up lovely. Many thanks.
Posted 1 day ago
Excellent Company ,prompt answers to any query that arises, and teir products are of a very good quality. I purchse a lot of wool fromthis ompany and am always more thaq stisfied.
Posted 1 day ago
Very pleased with my wool its lovely and soft
Posted 1 day ago
Excellent company to deal with. Quick delivery and first class communication.
Posted 1 day ago
Excellent service with prompt delivery of great quality yarn.
Posted 1 day ago
Can’t fault the service I have always received from you .
Posted 1 day ago
Speedy, excellent service and both economy and luxury yarns with a great range of choice.
Posted 1 day ago
Lovely good quality will which arrived after only a few days
Posted 1 day ago
I’m so glad I found the Wool Factory. Having retaken up knitting, it’s been extremely difficult to find places supplying wool. Having tried a small sample I was so impressed with the quality and range of colours that I’ve been back for more and more and will continue to do so. In addition their service has been superb and quick.
Posted 1 day ago
Very quick delivery of orders and the wool is superb to knit, will be ordering more soon.
Posted 1 day ago
Wool factory are very prompt with deliveries and any enquiries regarding orders.
Posted 1 day ago
The Wool Factory is rated 4.89 based on 4,729 reviews