The Wool Factory Reviews

4.90 Rating 3,419 Reviews
98 %
of reviewers recommend The Wool Factory
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.90 out of 5
Read The Wool Factory Reviews
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01507 466838



The Wool Factory
5 Market PLace

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Wool arrived very quickly and patterns very well packed.
Posted 6 hours ago
I really enjoyed my transaction with The Wool Factory. The wool was what I'd been looking for - it is excellent quality and very reasonable. P&P was free! Thank you very much for a pleasant experience - I will definitely order again.
Posted 8 hours ago
I have been using the wool factory for a while now and I absolutely love everything I have bought from there so far
Posted 8 hours ago
Always a speedy service. Communication is excellent. Wonderful range of goods. Excellent choice of colors of wool/yarn.
Posted 8 hours ago
Very good service.
Choice of yarns is very different from other online suppliers at competitive prices
Posted 10 hours ago
Nice wool and excellent see ice
Posted 10 hours ago
Excellent, quick service and delivery, will definitely use again and have already recommended The Wool Factory to friends.
Posted 11 hours ago
Quick delivery and nice wool but not true to colour on website.
Posted 11 hours ago
Package despatched same day as order, fully updated and it arrived promptly in mainland Europe well packaged and as described. Would recommend this store and use them again. Not started as yet, other projects to finish!
Posted 12 hours ago
Excellent selection, excellent price, excellent service. What more could you ask for?
Posted 12 hours ago
Easy to order, very quick delivery, colours are lovely
Posted 13 hours ago
I've only ordered from here twice before but service is excellent. The only thing I would suggest to improve on is maybe including the recomended needle sizes and the length of the yarn in the description, and maybe include what the yarn actually is. I.E. acrylic/wool percentage.

Overall wonderful service and I will use them again
Posted 1 day ago
My order was sorted and sent out fast
Posted 1 day ago
I was very happy with the order. It was what I ordered. Delivered quickly in few days. Happy customer.
Posted 1 day ago
I love the wool factory and nothing is too much for them
Posted 1 day ago
It was a Birthday Gift so i never saw it properly, but my Cousins Wife said what a lovely gift it was.
And i have bought from you before for the same person
Thank you again
Julie Hannah
Posted 1 day ago
Quick delivery and exactly what l wanted.
Posted 1 day ago
So soft Lovely wool
The Wool Factory 5 star review on 28th October 2020 The Wool Factory 5 star review on 28th October 2020
Posted 1 day ago
I am very happy with the purchases and service received from this company and would thoroughly recommend them.
Thank you!
Posted 1 day ago
The Wool Factory has become my "go-to" place to shop since lockdown and I am sure this will now continue. Great service, great prices and great quality, my last order was changed on the last minute by Matty and the revised order arrived the next day ... perfect!
Posted 1 day ago
The Wool Factory is rated 4.90 based on 3,419 reviews