The Wool Factory Reviews

4.90 Rating 2,107 Reviews
98 %
of reviewers recommend The Wool Factory
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service
average delivery time
Next Day
on-time delivery
98%
accurate and undamaged orders
98%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Under an hour
customer service
4.90 out of 5
Read The Wool Factory Reviews
Visit Website

Phone:

01507 466838

Email:

sales@thewoolfactoryonline.com

Location:

The Wool Factory
5 Market PLace
Lincs

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I'm absolutely delighted with the service. Due to an error on the system I was contacted and asked whether I wanted to change my offered or wait a few days for new stock. I was kept updated and the delivery was with me faster than expected.
Helpful Report
Posted 10 hours ago
Very pleased with the wool and the service
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Posted 11 hours ago
Prompt delivery, value for money, great service.
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Posted 12 hours ago
Very easy to order from. Plenty to choose from. All round a great place to purchase your yarn from. Very good prices too.
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Posted 12 hours ago
Can't believe how discounted the yarns were. Great deals.
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Posted 12 hours ago
Well, I have found the company to have excellent customer service, delivery and quality. No issues with the goods or the value. I look for offers as being a pensioner it is my only hobby and entertains me in the winter evenings. Good offers plus if I need a full priced item it is still affordable at times. I have never had any need to return or replace items, serial numbers always match colours, packed well and in good order. I'm glad I found Wool Factory. I wish them well and send my complements.
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Posted 12 hours ago
Excellent customer service, speedy delivery and top quality wool.
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Posted 13 hours ago
These are the best yarns I’ve ever bought. I totally recommend this website, am very happy with the communication and early shipping. Most of the the soft beautiful yarns.
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Posted 15 hours ago
Very efficient service and the extra wool matched completely.
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Posted 18 hours ago
I have been waiting for an order since 1st January 2020. They will not even answer the phone. Please phone me on 01843220871.
1 Helpful Report
Posted 19 hours ago
Fabulous choice, quality, service. Customer service is knowledgeable and excellent. Definitely 5 star in every way
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Posted 1 day ago
fast delivery ,great prices and fantastic range of products . Excellent ,
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Posted 1 day ago
I have placed a number of orders with the Wool Factory. Their choice of wool is extensive and the prices are very competitive. They have regular offers on and I am usually spoilt for choice as to what to pick. The staff are very efficient and helpful if you have a query. Postage is reasonably priced although free for orders over £30. Delivery is very speedy, usually two days after order received. I highly recommend the Wool Factory and will continue to purchase from them myself.
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Posted 1 day ago
This was the first time I had used the wool factory and I found the things I ordered very good. I only ordered patterns but couldn’t print the pfd patterns and, after messaging my problem, they very kindly sent me a printout via my email address. I shall be back when I next need supplies, and many thanks for excellent service,regards Sylvia.
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Posted 1 day ago
Love using the 500g balls of Dk yarn for baby outfits washes lovely and great value
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Posted 1 day ago
Excellent service and products.
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Posted 1 day ago
Great prices, delivered fast, excellent service.
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Posted 1 day ago
Good service. Will use again.
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Posted 1 day ago
A very efficient company. Excellent website. Prompt delivery of orders
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Posted 1 day ago
Speedy delivery. Yarn colours are as shown on website and is nice crochet with
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Posted 1 day ago
The Wool Factory is rated 4.90 based on 2,107 reviews