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The Wool Factory Ltd Reviews

4.9 Rating 8,937 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
4.9
Based on 8,937 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
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Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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Paid for next day delivery, didnt get it but as far as the wool factory are concerned thats just tough, they did their bit sending the parcel to DPD so they wont refund the next day delivery charge, very poor customer service & I bet this review doesnt see the light of day either!!!!
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Posted 2 days ago
Excellent service
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Posted 1 week ago
Fab service, excellent quality and value for money
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Posted 1 week ago
Since I found the wool factory I wouldn't order wool from any other place, prices so reasonable and delivers quickly.
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Posted 1 week ago
Modern colours. Managed to get pillar box red to knit a jumper & hat for my neighbour.
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Posted 2 weeks ago
What can I say about this woolly wonderland of wonderful delights?? I have used the wool factory for some years and never, ever been disappointed with the quality service or price!
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Posted 2 weeks ago
They had just what I wanted
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Posted 2 weeks ago
Very good service quick delivery
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Posted 2 weeks ago
Perfect. Exactly what I wanted, my order was packed quick and ready to pick up the same day Brilliant wool, great quality and price.
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Posted 2 weeks ago
Great place, great products, great staff! Even better now I know I can collect from Mablethorpe, so no delivery charge means extra money for more wool! šŸ˜
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Posted 2 weeks ago
Very good.I have dealt with this company on several occasions,and never been disappointed.very reliable...
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Posted 3 weeks ago
Just what I ordered, and delivered next day. Thanks !
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Posted 3 weeks ago
Excellent service every time I purchase wool or buttons delivered promptly lovely wool to knit I knit for my great nephews and great niece thank you keep up the good work x
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Posted 3 weeks ago
Always willing to help and give advice if needed
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Posted 1 month ago
Can not fault this company at all. I have watched them grow from a Market stall in Mablethorpe, to a shop in Alford, and now a Supermarket is opening in Skegness! Fantastic service, gorgeous yarn and amazing delivery times. kittacrafts.com
The Wool Factory Ltd 5 star review on 12th November 2024
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Posted 1 month ago
Wool knits beautifully ans washes well. Very pleased
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Posted 1 month ago
iā€™m not sure how you can improve all the wool i have had is excellent, knits up lovely so far i have knitted 7 blankets and will be looking for more wool for the next one.šŸ™‚
The Wool Factory Ltd 5 star review on 8th November 2024
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Posted 1 month ago
A brilliant company with such a great bunch of people who are always ready to help and advice. Very reasonable prices and genuine sales. What more could I want.
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Posted 1 month ago
Fabulous range of products, great prices, simple to order, quick and easy pick up process. All round excellent service šŸ‘
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Posted 1 month ago
Great service every time!
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Posted 1 month ago
The Wool Factory Ltd is rated 4.9 based on 8,937 reviews