The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,080 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 18th April 2025

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a Brilliant Company, and the Staff are Super too 👍 I am always pleased with my purchases , and have made some lovely garments .”

Helpful Report

Posted 20 hours ago

“So happy with my delivery, best prices and free delivery over certain amounts £. I could get everything I wanted in one place, lots of choice. Nicely packaged 📦 and good courier.”

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Posted 1 day ago

“Super prices, great delivery times”

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Posted 1 day ago

“Excellent rapid delivery easy to order”

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Posted 1 day ago

“Exactly what I wanted. Perfect colour. It's knitting up perfectly”

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Posted 2 days ago

“Always a great service. Friendly and helpful every time.”

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Posted 4 days ago

“Great all round service. Value fir money and lovely wool well packaged. Thank you”

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Posted 6 days ago

“I wish I was able to have a wool factory store on my doorstep, I make rugs and find it difficult to get shades I need, but your service is great . Well done.”

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Posted 6 days ago

“Efficient friendly service with attention to detail. I was extremely impressed at their customer service.”

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Posted 6 days ago

“First class service, top quality wool and the best price I've found either online or the few retail outlets that are left. I've used The Wool Factory for a number of years and have no intention of going anywhere else as long as they maintain their high standards, which I'm sure they will.”

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Posted 6 days ago

“Cannot fault this company, the Chenille wool is lovely, spot on service, highly recommended.”

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Posted 6 days ago

“I did get great help I had to email woolfactory about my order it was damaged half my wool was lost they acted fast I had to send photo of letter from Royal Mail they send my lost wool plus extra wool got them next day I am very pleased thank you ❤️xxx”

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Posted 6 days ago

“Brilliant quick postage can't wait to start my knitting”

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Posted 1 week ago

“Absolutely delighted with both my order and the speedy delivery. Will definitely use again and recommend.”

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Posted 1 week ago

“Pleased and satisfied with the products and service, thankyou.”

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Posted 1 week ago

“Very pleased with the service and the product. I make blankets and garments for Ukraine so value for money is important to me.”

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Posted 1 week ago

“A very good range of different yarns. Easy to order and prompt delivery.”

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Posted 1 week ago

“Ordered some wool for my Mum who knits squares. Unfortunately, I made a mistake and ordered the wrong type of wool. Customer service promptly gave me a gift voucher as credit, and I re-ordered. Had not used the Wool Factory before, but found them really helpful. Wool also delivered quickly, and Mum was really pleased with it.”

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Posted 1 week ago

“Thrilled with the choice of wool. My order arrived so quickly and when I saw the colours I had ordered they were superb.”

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Posted 1 week ago

“This family led business is truly amazing. They are constantly bringing in new products and showing new ideas. The owners and staff are fantastic, so welcoming and helpful. I feel like I'm meeting friends everytime in walk into either shop. I can order online and collect in store. Everyday I receive emails with info about products or future plans. I feel so inspired and enjoy my knitting so much now, and im also challenging myself to some crocheting. Theres always someone who would help me should i nwed advice! To see how the business started and where it is now is truly a credit to you all. The chatter in the shop from customers is so positive and friendly. I visit anywhere between 1 and 3 times a week and I always spot something I've not seen before. Prices are fair and the pop up offers are great. Quality and choice is amazing. If you are reading this and love crafting, knitting, sewing, crocheting or just want something different to challenge yourself with then do not hesitate to visit the wool factory. There is also all sorts of finished items around the store for inspiration.”

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Posted 1 week ago

The Wool Factory Ltd is rated 4.9 based on 9,080 reviews