The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,082 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 25th April 2025

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool quality provided is tremendous, Woolcraft baby care Dk is ideal for babies to adults alike.It is so soft and washes beautifully. I would also recommend Jarol baby rambler Aran, Woolcraft New Fashion Dk and Cygnet Pato chunky. Wool arrives neatly packed within 5-7 days depending whether you ordered at a weekend or not.”

Helpful Report

Posted 5 hours ago

“Great experience, loved the yarn I bought used some to make a beret also an emotional support chicken. The delivery was quicker that I expected. Which was a bonus!!”

Helpful Report

Posted 6 hours ago

“This is a Brilliant Company, and the Staff are Super too 👍 I am always pleased with my purchases , and have made some lovely garments .”

Helpful Report

Posted 1 day ago

“So happy with my delivery, best prices and free delivery over certain amounts £. I could get everything I wanted in one place, lots of choice. Nicely packaged 📦 and good courier.”

Helpful Report

Posted 2 days ago

“Super prices, great delivery times”

Helpful Report

Posted 2 days ago

“Excellent rapid delivery easy to order”

Helpful Report

Posted 2 days ago

“Exactly what I wanted. Perfect colour. It's knitting up perfectly”

Helpful Report

Posted 3 days ago

“Always a great service. Friendly and helpful every time.”

Helpful Report

Posted 5 days ago

“Great all round service. Value fir money and lovely wool well packaged. Thank you”

Helpful Report

Posted 6 days ago

“I wish I was able to have a wool factory store on my doorstep, I make rugs and find it difficult to get shades I need, but your service is great . Well done.”

Helpful Report

Posted 1 week ago

“Efficient friendly service with attention to detail. I was extremely impressed at their customer service.”

Helpful Report

Posted 1 week ago

“First class service, top quality wool and the best price I've found either online or the few retail outlets that are left. I've used The Wool Factory for a number of years and have no intention of going anywhere else as long as they maintain their high standards, which I'm sure they will.”

Helpful Report

Posted 1 week ago

“Cannot fault this company, the Chenille wool is lovely, spot on service, highly recommended.”

Helpful Report

Posted 1 week ago

“I did get great help I had to email woolfactory about my order it was damaged half my wool was lost they acted fast I had to send photo of letter from Royal Mail they send my lost wool plus extra wool got them next day I am very pleased thank you ❤️xxx”

Helpful Report

Posted 1 week ago

“Brilliant quick postage can't wait to start my knitting”

Helpful Report

Posted 1 week ago

“Absolutely delighted with both my order and the speedy delivery. Will definitely use again and recommend.”

Helpful Report

Posted 1 week ago

“Pleased and satisfied with the products and service, thankyou.”

Helpful Report

Posted 1 week ago

“Very pleased with the service and the product. I make blankets and garments for Ukraine so value for money is important to me.”

Helpful Report

Posted 1 week ago

“Ordered some wool for my Mum who knits squares. Unfortunately, I made a mistake and ordered the wrong type of wool. Customer service promptly gave me a gift voucher as credit, and I re-ordered. Had not used the Wool Factory before, but found them really helpful. Wool also delivered quickly, and Mum was really pleased with it.”

Helpful Report

Posted 1 week ago

“Thrilled with the choice of wool. My order arrived so quickly and when I saw the colours I had ordered they were superb.”

Helpful Report

Posted 1 week ago

The Wool Factory Ltd is rated 4.9 based on 9,082 reviews