The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,176 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy all my wool from you, great price great quality”

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Posted 3 days ago

“Thank you so much, it was great that you still had the same wool from a previous order was about to finish project yeah The postage took a little longer as I ordered it on the weekend and I forgot you don't work weekends, and why should you lol came on Tuesday afternoon.”

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Posted 5 days ago

“Great quality wool and excellent prices. Used at a Day Service for arts and crafts so very affordable. Will buy again for sure.”

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Posted 1 week ago

“Fast delivery,value for money ,love the colours”

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Posted 1 week ago

“I love it quck delivery i first went to the shop in skeggness loved it so I order now because I don't live there and it's marvelous”

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Posted 2 weeks ago

“My go to Wool shop! Always a good selection and often bargains to be had. Great service too.”

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Posted 3 weeks ago

“Very good wool. Love the colours. 10 out of 10”

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Posted 3 weeks ago

“Simple and efficient sums up my experience. Easy to order. Reliable delivery. Parcel sensibly package with the minimum packaging. Quality product at a competitive price. What's not to like!”

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Posted 3 weeks ago

“So happy to have found The Wool Factory. I needed to find a digital pattern for a children's hat to use up leftover wool from a cardigan pattern. I found the perfect match here and received the digital pattern within minutes of placing the order, even though it was quite late in the day.”

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Posted 3 weeks ago

“Great choiceof yarns and competitive prices, I have yet to visit the factory, I will be in the future, but online is as good.”

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Posted 1 month ago

“Excellent service ,good value for money and very helpful and friendly staff. I always use them now as the quality of their wool is brilliant and knits well.”

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Posted 1 month ago

“Very happy with my order will be ordering again soon”

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Posted 1 month ago

“Lovely yarn, well packaged. Thank you”

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Posted 1 month ago

“The yarn was very good quality and exactly what I expected it to be”

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Posted 1 month ago

“I always enjoy ordering wool and accessories from the Wool Factory. It is always easy to order and fast delivery. I have ordered many different types of wool and they have all been lovely to knit with. I was most impressed with the Next Gen DK recycled fibre, I was a bit dubious when I first ordered it, but it is so easy to knit with and knits up very well, it is also very soft. Definitely worth it. Thank you Wool Factory.”

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Posted 1 month ago

“Nice service, goodnprices”

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Posted 1 month ago

“Brilliant people”

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Posted 1 month ago

“Beautiful soft wool, lovely to work with, highly recommended x”

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Posted 1 month ago

“Very pleased”

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Posted 1 month ago

“Good communication about my order & speedy delivery.”

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Posted 1 month ago

The Wool Factory Ltd is rated 4.9 based on 9,176 reviews